Ernest Moving and Storage

Reviews

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1. A

   Albert D.

   Source: MoveAdvisor · Jersey City, NJ to Glendale, CA

   3 Nov 20231-bedroomPaid $7,855

   Move NJ to Glendale

   Used hercules moving solutions they reserved Earnest movers for my move. Very happy for this selection. Great service ! They had provided to me with full packing service.Thanks guys and sorry for hard time I gave you before delivery ?

2. V

   Volodymyr F.

   Source: MoveAdvisor · Morristown, NJ to Atlanta, GA

   3 Nov 20233-bedroomPaid $4,250

   Reliable company.

   Precise and friendly guys. Always on time. Moved my stuff with tenderous care. Everything was perfectly wrapped, packed and delivered. Fast, confident and professional service. Definitely I recommend this company.

3. A

   Andrew H.

   Source: MoveAdvisor · Edison, NJ to Miami, FL

   2 Nov 20231-bedroomPaid $4,500

   Very friendly movers

   I hire them to move from NJ to Miami FL . They deliver everything in good condition in about 10 days. Very organised and professional. . I would highly recommend them to local people in Edison Nj . )))

4. I

   Ihor M.

   Source: MoveAdvisor · Jersey City, NJ to Fort Washington, MD

   22 Apr 20232-bedroomPaid $3,400

   Great movers

   I hired this moving company to move from NJ to DC . Everything was fantastic. They are very friendly and professional movers. Justin and his crew did a great job packing and unpacking my furniture. I word highly recommend them to anyone

5. Y

   Yurii K.

   Source: MoveAdvisor · Staten Island, NY to Atlanta, GA

   3 Nov 20233-bedroomPaid $4,000

   Jerzy Kukuruza

   Very good Service Ernest Moving and storage provided excellent service, and Foreman Yurii and crew was great to work with. He answered all of my questions and made sure my car was delivered on time and in perfect condition. Highly recommend! I would definitely use this service again.

6. H

   Hilda S.

   Source: MoveAdvisor · Brainard, NY to Portland, OR

   1 Sep 20204+ bedroomPaid $18,875

   In over their heads.

   Ernest Moving was hired to pack and move two homes for me in Upstate NY and Brooklyn, NY and store the belongings until they were taken cross-country to Portland, OR. The broker that hired this company for me, Five Start Moving Company, estimated the move at less than 50% of what it ended up costing, yet I didn’t know this until the day of the move when Ernest Moving was there and packing. They did a fine job on the upstate house, but came a week late for the Brooklyn home and did not give themselves enough time or people to pack the house. They arrived around 10 AM, maybe a bit before, on a Sunday, to pack a three-bedroom home. They only brought two movers. The assessment and final estimate took some time and they did not start packing until almost noon. Throughout the day, as they packed, they called in additional staff and, by nighttime, they had six people on the job. They did not finish packing until 1:15 AM Monday morning and they were rushing to finish. One of them told my on-site contact that this was the biggest job they had ever done. They were told there would be an upright piano, yet they did not bring any equipment to aid with moving this piano down a flight of stairs. As such, they attempted to do with only the brute strength of four men and the front left leg was broken off. They poorly packed a number of items. An antique lamp was very poorly packed and broken in several places. Several pieces of antique crystal glassware were broken. A vase was packed in the bottom of a box with a heavy wooden furniture item on top of it—shattered. Paintings on canvases were poorly packed and are now stretched and warped. Plus, the movers packed my renters' items that I had to pay to ship back to the renters after specifically telling the movers not to pack those items. On top of it, they were smoking on our back deck and in front of the house, discarding cigarette butts everywhere; talking loudly to each other until 1:15 AM (with tenets in our downstairs apartment trying to sleep); and none of the movers wore a mask in the middle of a pandemic.

7. D

   Dora M.

   Source: MoveAdvisor · Riverside, CA to Alexandria, VA

   26 Nov 20224+ bedroomPaid $130,000

   Moving

   One year ago we moved across country and Ernest moving and storage transported our stuff. As I sit here with a broken heart knowing that 75% of our stuff is missing and received broken. I did everything in my power to fight to get our things back or to be compensated but Ernest moving and storage will take no responsibility for what they lost or damaged. Some stuff where in my family for over 50 years and are not replaceable. Please think twice on using them as a moving company.

8. C

   Cory M.

   Source: MoveAdvisor · Albany, NY to Wilmington, DE

   10 Sep 20222-bedroomPaid $8,000

   Horrible, do NOT use!

   Farthest thing from earnest. This was one of the worst moving experiences I have ever had. Booked them as their rate was comparable to other movers and paid the deposit, they arrived and packed everything for a 4hr move out of state. After loading they informed us the rate would be higher than quoted, twice as high and it must be paid in cash or they wouldn't delivery. After scrambling to get the 5k together they delivered the next day. Countless boxes of things were broken, dropped flat screen, half of our dishware, and sentimental items that couldn't be replaced, we filled a claim and jumped through hoops for months for them to issue a 75$ refund that never came. Do not use this company!

9. M

   Michelle M.

   Source: MoveAdvisor · New York, NY to Boston, MA

   3 Dec 20201-bedroomPaid $2,734

   THEY WILL SCAM YOU - guaranteed extra "shuttle fee" if moving to Bosto

   DO NOT USE THIS COMPANY. I paid over double my initial estimate. Though moving companies are doing well in COVID (per Ernest), they will not hesitate to scam you. They didn't even hesitate to keep adding on fees and costs after they found out I was a healthcare worker who had been deployed to COVID units in NYC during the height of the pandemic. I had hand measured everything the night before pick-up and measured 520 cubic feet for a simple 1 BR move from NYC to Boston... I was advised to request 667 cubic feet just in case, reassured that I would not be charged for space not used (ugh please learn from my mistake and don't fall for this trick). When I asked the foreman to have my estimate adjusted, he said that I would get a call the next day for an adjustment since my items were going to storage for a week (storage was supposed to be included, so not sure why that would have mattered). I asked for certain furniture to be packed a certain way to take less space, but he waved me away and said not to worry - he implied the estimate would be brought down. Red flag, red flag, red flag! I never got a call as promised. I called the customer service manager, Steve. He said based on how my items stacked, my items took up over 800 cubic feet so I was lucky I wasn't charged more. A 1 BR NYC apartment for a single person takes over 800 cubic feet?? I don't think so... I had purged a lot of my belongings as well. Then, the company called the day my move-in to inform me they would charge me $500 for a shuttle. Steve said that all Boston moves require a shuttle because their large truck won't fit in the entire city of Boston. Funny that was never mentioned before. Funny that I've moved within Boston multiple times and never had a problem. Another person at Ernest informed me that the driver had been by and didn't think he could bring a large truck to the front of the apartment. I explained that my building actually has a loading dock made for massive trucks... and I had booked that loading dock in advance. I sent photos of the loading dock, but then I was told the street was too narrow. I live on a 5-lane road with the lane closest to my building used for unloading trucks... My friend has had her car picked up by a car-carrier truck in front of my building with no issue. When the movers showed up over 6 hours late (by the way, NO ONE kept me in the loop, and at this point, Steve the customer service manager threatened to charge me $5000 if I tried to contact again, so terrified, I stopped contacting them), the driver had no idea there was a loading dock, and the movers admitted that any-sized truck could fit there. So why did I get charged $500 for a smaller truck? Turns out they were using this rented truck to pick up another move in Boston after my drop off. So guess I paid for the rental fee for this other mover. Setting aside that I paid $1.5k more than my initial estimate, my most appalling experience was with the customer service manager, Steve. He absolutely should be fired. He belittled my educational background and mocked my ability to read contracts. When I revealed that I was doing this move alone and was stressed, not wanting to exacerbate a delicate medical situation, he said if I contacted him again he would charge me $5k before returning my belongings. Funny thing is... I'll be doing a large move to California next summer. Had this move gone remotely well (and I already have low expectations for moving companies), I would have used their services again. With moving expenses covered next year, I would have gladly paid whatever was needed. Their horrible untrustworthy customer service makes me never want to work with them again, covered costs or not.