Excalibur Moving and Storage

Reviews

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1. E

   Eden D.

   Source: MoveAdvisor · Rockville, MD to Bethesda, MD

   2 Oct 20213-bedroomPaid $4,250

   Amazing service

   They have one of the best service that I had . All the boxes was for free , the price was worth that ! Amazing service with an all inclusive rate . I had a great experience! I really recommend!

2. M

   Michael B.

   Source: MoveAdvisor · Rockville, MD to Bethesda, MD

   2 Oct 20213-bedroomPaid $2,450

   Great experience

   Wanted to take the time to thank Excalibur Moving for a great moving experience!! I have had several movers but never with such great customer service and concern for my belongings. I had the pleasure of working with two great movers, Felipe and Julio. They were both fast, respectful so helpful during my move. I would definitely recommend using again because of them!!! Thank you again! Very hard workers! Thank you again Felipe and Julio!

3. T

   Ty S.

   Source: MoveAdvisor · Laurel, MD to Richmond, VA

   6 Aug 20201-bedroomPaid $1,220

   Great Moving Experience!

   This was my first time hiring movers and I had lots of questions and concerns. I spoke to Autum in the office and she was very patient and understanding. She answered all of my questions and there were plenty. This was for a move from Maryland to Richmond, VA. The movers were professional, courteous and efficient. They showed up on time and they moved quickly and efficiently. I was very impressed! The entire experience was amazing and I will definitely use this company again. Thank you so much for a job well done!

4. A

   Alicia B.

   Source: MoveAdvisor · Montgomery Village, MD to Kensington, MD

   18 Jul 20193-bedroomPaid $1,800

   Great Movers!

   I had such a great experience with my move that I decided to write a review. I don't usually write reviews (I read a lot of them!) but when I have a really great experience, I feel like it's important to share it with others. I know nothing about choosing a mover so I had to narrow down my choices based on reviews. Excalibur had really great reviews so I decided to give them a call. I'm so glad I did! They took care of absolutely everything for me and they were so careful with my family's belongings. Moving isn't fun no matter what, but it can be made better when you are working with people who care. These guys care! They work fast but are very conscientious to be very careful as they move your stuff. The move went so much faster than expected which was a plus! I also compared several different moving companies and found Excalibur to be the most reasonable. Some of the quotes I received from other movers were "open-ended" meaning that it gave me the impression that my costs could increase if they just decided that it was taking longer than expected or if I had more things than they first thought. The last thing you want is to think you are paying a certain amount only to find out that it's going to be much higher! Excalibur gave me a price and that is the price I paid. I had a wonderful experience with them so if you need a mover, you should definitely give them a call!

5. L

   Luis G.

   Source: MoveAdvisor · Rockville, MD to Bethesda, MD

   20 Jun 20193-bedroomPaid $1,500

   Excalibur- AWESOME MOVER!!

   I used Excalibur for my move and it was a great experience! These guys are true professionals! They took such good care of my things and they work very fast too! They worked so hard and they knew how to get the job done right! I was really impressed by their work ethic and their expertise so I wasn't worried about a thing. I highly recommend this moving company and the owner Eli. He was honest, easy to work with and he gave me a very fair price for my move. If you need a mover, this is the one!!

6. E

   Emily E.

   Source: MoveAdvisor · Gaithersburg, MD to Rockville, MD

   14 Feb 20193-bedroomPaid $1,500

   Very good experience!

   That was my second moving experience this year. unfortunately, the previous one was a nightmare, and I was so skeptical about the chance to get a better experience,but from the first phone call I had with Excalibur representative, I felt that I'm in good hands! they were extremely professional, very honest and clear with payment and I couldn't find any single bad thing to say!

7. J

   John S.

   Source: MoveAdvisor · Rockville, MD to Bethesda, MD

   11 Feb 20192-bedroomPaid $950

   Best moving company.

   Great moving experience!! I had the best experience with Excalibur moving and storage,,they were on time,very diligent,clean,professional,polite,,and very honest company,,I will definitely recommend Excalibur moving and storage to friends and family. AA ++.

8. D

   Deepak P.

   Source: MoveAdvisor · Germantown, MD to Clarksburg, MD

   28 Jan 20221-bedroomPaid $1,700

   Not a good experience

   the overall experience i had with exclaibur was pretty disappointing. i hired excalibur movers in aug 2021 for moving into my townhome from my apt. i hired the movers specifically as i had an expensive reclining bed. when the movers arrived, i specifically asked the movers if they need instructions to disassemble the reclining bed base, they said we will handle it. once we arrived at the townhome, the movers removed the storm door to help get the items inside the home. the movers could not move the reclining bed base upto the second floor as it wouldnt fit up the flight of stairs and they left the bed base in the main floor. they did not attempt to disaseemble the bed base and move tosecond floor and said they wouldnt be able to do it. they also left without reattaching the storm door. overall lot of work was left unfinished. they also damaged some of walls which was rectified. but i even contacted the manager and asked if they could help move the reclining bed to second floor and install the storm door but they never responded back.

   Response from Excalibur Moving and Storage

   Thank you for providing us with feedback regarding your move. We apologies for all the hardships caused to you during your moving experience with our company. It is however important for us to let the public know that once notified with these issues, our team did address each and every one of them. A handyman was dispatched to repair the wall damage. A financial reimbursement arrangement was made with you in order to make you whole for your troubles. Our General manager took the time to hand deliver the reimbursement sum and apologies. Several weeks after we came to an agreement, you reached out again wanting to resolve the same issue. We informed you that unfortunately in our professional opinion the bed will not fit up the stairs and attempting to force it to fit, would cause further damages. We have done everything we could to go above and beyond to assist you with your concerns. We will take this additional feedback to continue to learn and grow as a company.

9. J

   Janine R.

   Source: MoveAdvisor · Baltimore, MD to Frederick, MD

   28 Feb 20213-bedroomPaid $1,647

   Used before loved them, hated them this move

   So I’ve used Excalibur moving company three times now. The first two experiences were amazing and I just raved about them constantly. I recently just moved and this experience with them was so subpar I was wondering if it was the same company. They were not as fast about the move as they have in the past (I moved during warmer months in the past) and almost seemed to be milking the clock. I understand this is hard work and you want to make the most of your work day, but there was more laughing and talking then work being done. Also, the drive between the two places was 45 minutes, and it took them a hour and 30 minutes to get to the new place because they stopped and got lunch. That’s fine but then we were charged for that time. We basically ended up buying them a $130 lunch. They were also a lot rougher with our stuff and broke some of our stuff during the move. Unfortunately, things were so chaotic, moving is so stressful, and at this point I just wanted them out of my house, I didn’t investigate everything before they left. This experience has definitely made me not want to ever use them again or recommend them to family/friends.

   Response from Excalibur Moving and Storage

   We are extremely sorry to hear about your past experience using Excalibur Moving & Storage and the way that your concerns were handled during your move. We would like you to know that the company is under new management and we stand behind our customers and take our customer service very seriously. We will do everything in our power to prevent these type of issues from happening under our management. While we can’t change the past experience that you had, we will do our very best to resolve any issues that arise going forward. We hope that if you need a future move, you will allow us the chance to change your experience with us and provide you with excellent service.

10. M

    Mickey B.

    Source: MoveAdvisor · Rockville, MD to Dickerson, MD

    4 Jun 2019Partial movePaid $1,000

    Crooks.

    They stole a $160 bottle of unopened Chanel cologne from me. They removed the bottle from the unopened package, then put the empty package back into the storage container. The one mover made several comments about my colognes, and even mentioned how good one of them smelled. Then, when I found the empty box a few days later while unpacking, I was told the movers do not go through our stuff. Clearly he did since he mentioned how nice one of them smelled. For compensation I was offered $20 from Eli, or was told I could call the police. Worst customer service experience I may have ever had. I even tipped the movers over $150. I had a friend who was about to use them, but because of my bad experience is using another company. Glad I caught it in time before they had their items stolen as well.

    Response from Excalibur Moving and Storage

    We are extremely sorry to hear about your past experience using Excalibur Moving & Storage and the way that your concerns were handled during your move. We would like you to know that the company is under new management and we stand behind our customers and take our customer service very seriously. We will do everything in our power to prevent these type of issues from happening under our management. While we can’t change the past experience that you had, we will do our very best to resolve any issues that arise going forward. We hope that if you need a future move, you will allow us the chance to change your experience with us and provide you with excellent service.