EZ Movers

Reviews

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1. R

   Ryan E.

   Source: MoveAdvisor · Chicago, IL

   23 Aug 20184+ bedroomPaid $100

   Brian Ross is a Scammer.

   Let me start off by warning everyone to stay away from BRIAN ROSS. He's not a terrible guy, but he's clearly peddling a service that he knows is terrible. Shame on you Brian, shame on you. We explained exactly the size of the house to Brian, he confirmed, some movers were sent over to my house and they informed me upon arrival that they could only move one floor. After debating them and some Russian at the customer service department they ended up abruptly leaving my house. What is most frustrating is that they took my deposit, moved nothing and refused refund of the deposit. It's not a big deal, it was only $100 or something, but the fact that they refused refund for that is a joke.

2. C

   Clarissa

   Source: MoveAdvisor · Boston, MA to Miami, FL

   17 Aug 20181-bedroomPaid $2,000

   Worse experience! Fire Steve!

   If I could give this rating a cero star I would. DO NOT use them! Not only were they weeks late but I had to call to follow up on everything from the actual date of my pickup which they’re supposed to contact you 24hrs before. They came on the last day of my spread and I only found out the evening before because I called the driver multiple times. In that same call I found out that they had to rent a small shuttle for my move and charge me close to $500 for it. Aside from that they were extremely late the day of pickup and my building has strict policies for moving time so that was a huge stress adder. My contact person Maryam forgot about me the moment she took my card # and I was barely ever able to get in touch with her again! DO NOT PAY with your debit card and make the same mistake that I did! Then they arrived 1 week last the 10 day window they have by contract AND completely DESTROYED my stuff! I’m talking bad! Broke my $500 lamp, broke wall mirrors, my work desk, night stands, tv stand- I just couldn’t believe it! I’ve called to speak to a manager a couple of times and they send you to this guy Steve who is the most dismissive, disrespect and negligent person I’ve dealt with! He made me cry the first time we were on the phone just by the way he talked to me. He should be FIREd immediately if he’s really managing this company because no wonder they have terrible reviews! I have emailed customer relations and filed a complain about a week ago and no one has contacted me about it. I am beyond frustrated and wouldn’t want anyone else to go through the same experience.

3. V

   Venu G.

   Source: MoveAdvisor · Evanston, IL

   8 Aug 20182-bedroomPaid $3,100

   Damaged items - refused claims!

   WORST experience!! Will NEVER recommend. Had at least 3 items damaged after move - the delivery driver even took pictures and acknowledged the damage and uploaded the pictures in his device and suggested to claim for the damages. Guess what - the claims department rejected the claims in spite of pictures from their own staff !! DON'T EVER USE them even in the wildest possibility that they say they will move stuff for free!!

4. M

   Margaret D.

   Source: MoveAdvisor · Lansing, MI to Lakeland, FL

   8 Jun 20182-bedroomPaid $1,700

   Cancellation refund.

   I cancel our request for hiring EZ for a different movers (better rates) after being told it would take 30 days to get my refund my 30 days came and gone. Everytime we call all we got was excuse after excuse on why it hadn't been sent 46 days later we finally got it. Needless to say they are a totally unprofessional company and liers. STAY AWAY FROM THIS COMPANY, YOU'LL BE SORRY.

5. T

   Tracy

   Source: MoveAdvisor · Cleveland, OH to Denver, CO

   21 Feb 20184+ bedroomPaid $20,000

   Never Use This Company.

   EZ movers was awful. They stole or broke most of our things. Silver, Waterford crystal, and then of course didn’t have record of it so they wouldn’t replace. Our boxes arrived infested with mice. They were rude and it still makes me mad 6 years later that we trusted them for our move across country.

6. L

   Lauren R.

   Source: MoveAdvisor · San Francisco, CA to Denver, CO

   8 Feb 2018StudioPaid $1,600

   Would give 0 stars if I could.

   This company is horrendous. Not sure where to start, as pretty much all aspects of using E-Z Movers has been awful. I hired them to move a studio worth of boxes and furniture from San Francisco, CA to Denver, CO. I could go on and on about how terrible everything was but here are the highlights: *My items showed up over a month past my delivery date. They say their delivery spread is 15 business days (key words: don't include weekend days) from earliest delivery date. *When my items did show up, there were two high value furniture and exercise equipment pieces that were irreparably damaged. They offered to pay .30 cents / lb (weight which they estimated) to fix, which doesn't even begin to cover the cost for the pieces. *Also when my items showed up, 3 inventory items were missing: TV, Coffee Table and Bookshelf. Best part? When I called the company to tell them, they literally did not know where the stuff was. Fast forward a month and I am dealing directly with the President, who still isn't resolving the issues the way that I would have thought someone that high up would have handled a situation that has gotten this bad. He refused any compensation for the additional delay and terrible customer service, nor any more substantial reimbursement for the damaged items. DO NOT USE THIS JOKE OF A COMPANY. I wish I would have listened to reviews before I booked.

7. A

   Arjun

   Source: MoveAdvisor · Chicago, IL

   5 Aug 20172-bedroomPaid $2,200

   Horrible Experience - Be ready to haggle!

   Had the worst moving experience with these guys!! I used them to move from Chicago to Florida and had a stressful start to finish. First the pickup drivers starts haggling for additional charges for packing material (no one told me I had to pay extra!!) over the quotation price. Then he offers to reduce the charge for a HUGE tip! and when the stuff arrives another driver starts haggling about the long carry distance (even though he could have brought his truck closer!) Again he agrees to settle for a HUGE tip!! Looks like the delivery guys are out to make a cut out of EZ customers. Avoid using these guys if you want a stress-free move.

8. S

   Sonia

   Source: MoveAdvisor · West Bloomfield, MI to Palo Alto, CA

   30 Jun 20171-bedroomPaid $3,000

   RUDE DRIVER and Terrible Service.

   Do not hire this company. The driver contracted to drop off our stuff yelled and screamed at us over the phone because he took the wrong route and is over the weight limit. We later learned that his truck broke down - my assessment - his truck broke down and he is trying to get us to cover the costs. Since when is a customer responsible for mapping out the right truck route??

9. D

   David M.

   Source: MoveAdvisor

   19 Jun 20172-bedroomPaid $5,000

   Not "E-Z" At All. Not handled "lightly as a feather". Crooks. Thieves.

   Not "E-Z" At All. My belongings were not handled "as lightly as a feather". They're a bunch of crooked, dishonest thieves who will waste your time and money and will damage or lose your belongings. E-Z Movers ranks as probably one of the worst moving companies I've ever dealt with, and I've done a lot of moves (over 10 in the last decade). Generally, I've noticed that most movers are already pretty bad, but this one was on the lower end of the "bad" spectrum. E-Z movers ended up charging me an additional $2,000 (TWO THOUSAND DOLLARS) over their original quoted price (which was already $5K!). That's an additional 40% of the original quoted price. Honestly, I've NEVER dealt with a moving company that insists on charging you extra because they cannot fit THEIR vehicle onto your property. My move was multi-part, and this happened at almost all locations. Never was I warned of this beforehand either. Instead, I was forced to pay the extra $2K so they could rent another truck that would actually fit onto the street or into my apartment's parking lot. Um, wasn't it THEIR responsibility to take care of this out of the $5,000 I already paid them?? I felt like my things were being held hostage by the drivers unless I paid them the ransom! Secondly, they were LATE to deliver my things. I had just started my new job, and the late delivery interfered with my work schedule. Here I was waiting around for my things for ONE WHOLE MONTH. I moved to my new apartment May 1st and was ready for my things at any time during the month of May. Instead, they come on June 5th! And to add insult to injury, I had called them 2-3 times before that to ask for an update, and they were LESS than helpful. No communication with the dispatcher, no specifics given to me, and not even any reassurance that they were going to be on time. Sure enough, my suspicions were confirmed, and they were late. Third, the movers at my pickup location were incredibly rude. I tried to tell them which items were deceptively heavy and fragile, and to be careful. All I got was a grimace and "I know" or something to that effect. Next thing I know, I stand with jaw agape while one of them literally rolls my aquarium stand up the ramp into the truck. What were they thinking?? Too late for me to say anything. That's a two-person job, guys! Just ask your helper to help carry it up. There are two of you. Simple as that! Finally, when all was said and done, all of my furniture was damaged, completely scratched up, or otherwise lost altogether. My aquarium tank bottom fell out, my nightstands were irreparably crushed, my lampshades broken, my glass lamps scratched, and my screws and small items lost. I've estimated close to $1,000 in damages or losses. And while I haven't filed a claim yet (because of a technical error on THEIR END that doesn't allow me to add items to the claim form), I can pretty much bet I'd be lucky to get 20% of the total value since they only provide $0.30 to $0.60 per pound of insurance. Want to waste a LOT of TIME and MONEY, and want your belongings to be RUINED or LOST? I didn't think so. "E-Z does it" and AVOID E-Z movers at all costs!

10. S

    Sherilyn F.

    Source: MoveAdvisor · Memphis, TN to Atlanta, GA

    1 Jun 2017Partial movePaid $1,253

    Bullied by EZ Movers.

    I recently used EZ Movers to move about 12 pieces of furniture from Memphis to Atlanta. I was sent a quote that stated, "The rate per cubft will include loading, unloading, padding, disassembly, reassembly, transportation, and full value protection (with option of limited liability). For your convenience there will be no additional charge for flights of stairs (three story maximum) at origin or destination. Make sure that all your belongings are packed in appropriate boxes for safe handling." There was no mention of a 75 ft distance for loading or unloading. I was charged an extra $150 or both ends for my move plus an additional $55 for packing up my furniture. My furniture which was picked-up a day earlier than I was told, arrived a day later than it was suppose to. The driver bullied me into paying the extra fees. He purposely parked away from my condo so he could charge me extra for the delivery. There were 5 parking spots open where he could have easily parked the truck to unload to my condo. He was rude and unaccommodating. My move cost me over $300 more than I was quoted. As you can see from the pictures the truck could have been parked by my condo but the driver decided to park away from the entrance to charge me more. Again he bullied me into paying the extra fees with threats of unloading the furniture (only about 13 pieces) in the parking lot. I do not recommend anyone using EZ Movers out of Chicago, Ill.