EZ Moving Van Lines Inc.

Reviews

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1. O

   Oliver

   Source: MoveAdvisor · Denver, CO to Los Angeles, CA

   3 Feb 2018StudioPaid $1,900

   Absolute truth experience.

   I used this company to move from Denver to LA. They contract the job to another company. Although they were late by a day the company showed up with a team and quickly packed my things up. Everything seemed to be moving smoothly but then a tow truck type man walked up to me and said here is the new bill. They charge you for every piece you don’t include during the inventory even though I was under the impression I was paying for space and weight on the truck. They tried to haggle me for more than double what I was first quoted so I told them I could give them $300 more or they can take my things off the truck.. they accepted the deal. Thinking my nightmare was over I waited for my things to arrive to LA 5 days later than told and my dressers were broken, my large wall pictures were shattered and now I’m just noticing that I’m missing a box which had valuables.. when I spoke to the driver who dropped off he said that there is a claims department which I called and they did not answer.. still waiting on a call back and my move was on12/15.. it’s now February 1st. To summarize bad service $2000 for the move of one bedroom worth of things and over $1000 in broken or missing items which I doubt will ever get reimbursed. I probably should talk to a lawyer at this point.

2. W

   William F.

   Source: MoveAdvisor · Plymouth, MA to Port Charlotte, FL

   20 Jan 20182-bedroomPaid $13,353

   Buyer Beware.

   EZ Moving Van Lines is a broker. Unbeknownst to us they hired a local mover to pick up our belongings. Once the truck was loaded the driver demanded an additional $6000 dollars. Our cost went from $6000 to over $13000 dollars. We had been very accurate in describing the goods to be packed and shipped. In fact most of our belongs were already packed for shipment and we just had a kitchen and furniture to be additionaly packed. EZ Moving's contract states, if the truck is loaded and you are not advised of a change in your cost the original estimate must be honored. We were never advised our cost would go up untill after all our belongings were placed on the truck.The company has refused to honor that agreement even though it is a Federal regulation. When we questioned the charges we were told it was cheaper if we shipped by space and not weight. We were told the weight of our belongings was 16,000 pounds. When we asked for verification of the weight, we were told the driver never had the loaded truck weighted. Another carrier actually moved our belongings to Florida.We have requested tariff by space information on the truck that moved us to Florida and the company to date has refused to provide that information even though they are required by law to do so. I recommend anyone looking to do business with this company do some research. We have repeatedly filed complaints with the company and have received no response. It is our belief that as a broker they simply contract your business out and you are then at the mercy of the carrier they hire. If your service is unsatisfactory, they simply pass the blame.

3. Y

   Yuvaraj

   Source: MoveAdvisor · Greenville, SC to Denver, CO

   11 Jan 20181-bedroomPaid $19,000

   Unreliable and Dishonest.

   I planned to move my goods. I had to take Ezvanlines in the last minutes. When they initially committed, the total cost was 1570, 700 would be advance and 50% remaining while pickup and 50% while drop. But the company who picked up asked for $700 during pickup. I was pretty confident and I weighed each and every box and it will not be more than 2000 lbs. But after picking up the goods, they mentioned that your goods was 2800 lbs. I said one bed room house cannot have goods for 1.18 tons. I asked for the weighing receipt. They said they would give it during delivery, but I did not get it and moreover they will not have it. They will see if the shipping cost matches if not they will try to grab as much money from the customer to match shipping cost.Denver Actually, the Ezvanlines and the shipping company does not have any hold, they behave individually. Each of them can say their own rate/price to the customers and grab as much money possible. They took additional $500 from me for a very minimal good. If it was told before I would not have shipped my goods, rather bought all my good newly for $2000 in my new location. My goods will not be more than $2000. And the way they communicated is very harsh. If you need your goods I will deliver it today otherwise I will leave it warehouse and you will have to pay the rent for the warehouse. Very rude co-ordination from the shipping company (Spirit Van Lines). After Ezvanlines I have decided not to go with any shipping company, rather sell the goods and buy new one.

4. M

   Minnie W.

   Source: MoveAdvisor · Sammamish, WA to Las Vegas, NV

   10 Jan 2018Partial movePaid $1,445

   Bait and Switch.

   EZ Moving Van Lines is not the company that comes to do the move. They subcontract other movers that do not charge the same as they quoted. I was offered a huge discount and when the actual movers showed up the price more than doubled. Because I refused to work with the movers they sent and refused to pay more money they say I forfeited my deposit. After arguing with them for days, they still refuse my refund. BAD BUSINESS! Stay away from this company. They are full of lies.

5. K

   Karen H.

   Source: MoveAdvisor · Mahomet, IL to Beverly Hills, FL

   28 Dec 20172-bedroomPaid $5,300

   EZ Movers - Florida major scam.

   Worked with Bruce out of West Palm Beach office, was given a bid of $2697.64 @ 4798 lbs. We had 3 different companies all gave us bids around the same weight. Chose EZ Movers because they had a 5 star rating on Consumer Reports & Consumer Reviews. Before the Dec. 5th pick up date another rep called saying he needed an up-dated inventory list, which my husband did. The Rep said he was raising the poundage but was rating everything heavy and when the truck was weighed all that would be adjusted. What he didn't say was the extra weight added administration fees, gas fees as well as the .39 per pound and that on weighing you only get back .10 cents a pound. My husband did a weight check and figured what he had added and what he had taken off was pretty much a wash but okay supposed to readjust it after weighing right? So now bill was $4,512.98 so needed another $1000 up front and more money on pick up and delivery. Afterwards I noticed he was out of MO. They picked up on the correct day, (December 5th) didn't need the shuttle we'd been charged $300 for and my husband had put everything in the garage so didn't use the $100 fee to bring a safe out of the basement. But my husband was happy with the loaders and reported the truck wasn't even half full. By Dec. 11th after not hearing from the company I called Bruce who turned me over to customer services. No one seemed to know where our shipment was just kept telling me it was "in transit". Nor did they know what our weight ticket read. Said they would look into it and call me right back. On Dec. 13th I called Bruce again who again turned me over to customer services. I was told it was still "in transit" and that our weight ticket read 8640 pounds. So they would need an additional $1,000 on delivery, which they still didn't know when it would be and she hung up on me when I said I wanted her to text or email me a copy of the weight ticket. On Dec. 14th I sent Bruce an email stating that if I was not given a delivery date and time by noon on Dec. 15th I would be notifying the Citrus County Sheriffs department in Florida that the load was lost or stolen. I also cc'd it to my husband still in Illinois and the CCSD. On Dec. 15th a driver called me at 11:58 (not kidding) and said he would be delivering my load on Saturday afternoon. (16th) but that he had no knowledge of a weight ticket. Saturday he called and said he was having truck issues and would be there at 9 o'clock on Sunday morning, which he was. He picked up the load from David and Goliath Moving Co. who we did not have a contract with in Chicago from a warehouse. William and his crew of 4 did a good job unloading our items and as far as I can see we received everything. A few things were broken and the gun safe my husband sent empty and locked came open. Our conversation set that was new in box was taken out, but all parts were there. Both bike wheels back brakes were locked up, handle was broken off of china cabinet, and one box of bowls was smashed into pieces. Total cost ended up being over $5,000, I've never received a weight ticket which I'm sure is a Federal offense. If you go with EZ Movers in FL make sure they are not just being a broker and plan on third partying you out. Because looking at reviews for EZ Movers out of Chicago, this seems to be their regular operating procedure. How our stuff ended up being with David and Goliath out of Chicago with their very rude supervisor (Eli) I have no idea.

6. P

   Paul

   Source: MoveAdvisor · Houston, TX

   18 Dec 20171-bedroomPaid $3,200

   Worst Experience moving I have ever had.

   First they Quoted at 1400 and then the day of the move another company shows up and they say that most of our stuff is not in the inventory so they can't move us. When we call the coordinator he is out so we get sent to a "Quality control Specialist" and he redoes our quote to more than double the original price (i guess you are supposed to know exactly how many boxes you will have before you start packing and make sure to include every little item you own) they complained about the king size bead (even though it was on the original inventory, just not that it had a head board and foot board) and that we had a double dresser instead of a single(didn't know what this meant but I guess it is whether the drawers are 6 high instead of 2 wide with 3 high). The next day when the mover was supposed to be back they didn't show up at the time arranged and when we called they told us it would be four hours later before they showed up. Four hours later still no one but we did start getting calls from a mover that was on his way, unfortunately it was the wrong mover. ended up being the mover from the day before that had left on us. He was pissed because they had changed to a different company and now was determined to pick up our stuff. He called repeatedly and got verbally abusive to my wife when he was told that we were not letting him take our stuff, even went so far as trying to impersonate the mover we were supposed to use to try to get our stuff. We finally got the correct mover there and all our stuff loaded only to be told that he would store it until he could find a driver to take it to Ohio, we were supposed to move into the new house 3 days later. At this point I am not sure when our stuff will arrive or if it will be in one peace or not (they didn't have the correct packing materials for our TV's so they will probably get broken). Please do not go with this company, If you need to move use one of the nationally known and reputable companies. It may cost a little more but you will be a lot happier with your move.

7. B

   Bonnie M.

   Source: MoveAdvisor · Indianapolis, IN to Brooklyn, NY

   12 Dec 2017Partial movePaid $2,268

   Moving from Indiana to Brooklyn, NY.

   They finally moved the stuff one and a half weeks after the promised date. The salesman was full of hot air and said he could do a lot of things he could not do and that was just the beginning. I was estimated $1382.12. I have paid a total of $2268.27. I understand an estimate is just that, but now I cannot get the paperwork to prove their charges. All in all, they take advantage of people who need to move and do not go over contracts or want to give you time to understand them. I know now, I am out all of this money, but my granddaughter is happy where she is, so I need to take that as the good side of the experience. She also had damage which I have reported, but have heard nothing. She also was given a box and umbrella that was not hers which I have told them and heard nothing. I believe it is the most unorganized company that demonstrates one department does not know or care what the other department is doing or saying. The bottom line of my review is I would not give their name to my enemy.

8. L

   Leslie

   Source: MoveAdvisor · Fort Lauderdale, FL to New Orleans, LA

   20 Nov 20171-bedroomPaid $3,200

   Delivery of furniture.

   This is the worst company I have ever worked with in my life. From day one until the end of my contact with this company, they lied. I stated I needed my 80-year-old mother's items by a certain date which was nearing, and so they told me they would come get my items in three days and have my mother's furniture there by the date I requested and at the latest the following day. I hurried and packed my mom up, and on the day of pick up a company with a different name comes and I should've know right then there was an issue. I was suspicious and asked and they said they are the ones that pick up, and assumed they pick up and EZ delivers. Not so. EZ is just a middle man. They sign you up and then pass you on to whomever. I called two days before the delivery date and everything was moving as planned, so they said. Day of we don't receive any call and to get ahold of someone was short of a miracle. it was obvious this is how they handle things. Everyone is a part of this scam. I was told to wait to hear back, then he will be there tomorrow and the He will be there tomorrow came for an additional eight days, along with the truck broke down in Tallahassee (items moving from Ft. lauderdale to New Orleans, they moved all the furniture to another truck, to they were in Orlando, which is heading back to Ft. Lauderdale. During all of this I spoke easily to 8 people, pretending to be managers, people of authority, and when I threatened them with a lawsuit, they threatened to put my items in storage. The rate doubled from the original price. Do me a favor and STAY FAR FAR AWAY from EZ Moving Van Lines.

9. J

   Jonny

   Source: MoveAdvisor · Pensacola, FL to Crofton, MD

   6 Nov 20172-bedroomPaid $6,274

   EZ Moving not so easy.

   Their quote was one thing, the movers charge was quite another. I was never contacted by them but once during the move. The mover arrived one day and a half late, late in the day. Nationwide was the mover. Their driver was rude and wouldn't weigh shipment. Their dispatcher was rude as well. Couldn't reach EZ Move until next day. I was told that I should have called them which I stated that I had. They keep putting me off as far as any type of settlement. The thing that really steams me is that McKenna at EZ Move said that Nationwide was not a good company to work with. Just a total bad experience. For anyone looking to move, go directly to a mover and leave the broker out of it.

10. R

    Raja

    Source: MoveAdvisor · Bentonville, AR to McLean, VA

    3 Nov 20172-bedroomPaid $2,000

    Very dissappointed.

    I moved my stuff recently thru EZ moving van lines, for a distance of 1100 miles. After one week also, they don't have proper schedule to confirm on delivery. No proper response when we check with customer care. HIGHLY DISSAPOINTED.