First Priority Van Lines

Reviews

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1. D

   Denise S.

   Source: MoveAdvisor · Keller, TX to Pearcy, AR

   13 Dec 20182-bedroomPaid $2,000

   Liars, Cheats, Thieves.

   My first review didn't save, so I will shorten it since I believe everyone else here has said it very well- stay clear away from this company. They have first rate liars working their sales desk, will never put the manager on the line, will lie about the entire approach, lock you in a contract, then take the line and stretch it. If the sales person says that they go by weight, he is lying. When he says it is "white glove", he is lying. When he says he can get it there by a certain date, he is lying. When he says that the price won't change but to go down, he is lying. He is aggressive, quick to send you a contract for you to sign over the phone, take his payment (as a broker) and walk away. Once your items are on their truck, you are stuck. They are selling your jobs to the lowest bidder. These are truckers, not movers. My pickup team arrived under the influence of pot and beer. My delivery team failed to do the bare minimum- unpack the items and re-assemble what the pickup team took apart. They damaged my property, disregarded basic communication protocols such as telling the truth and living up to their word, and cheated me by making me pay for more service than I used. If I had any recourse to take back from them what they took from me in terms of stress, ruined holiday plans (family arrived with no furniture or beds), and time I have spent on the phone talking to their incompetent and rude people, I would take that action. Instead, I am leaving this review and hoping that just one person in the future reads this and decides against taking on this burden.

2. S

   Sudipta H.

   Source: MoveAdvisor · Tampa, FL to Sugar Land, TX

   9 Dec 20182-bedroomPaid $5,622

   STOP First Priority Van line. They are here to STEAL your money.

   STOP STOP STOP First Priority Van line is a Broker. They are here to STEAL your money .Please read carefully all reviews before making any deal with them. This is the big mistake I did. Recently I have moved from Florida to Texas and It has been the worst experience I have ever had. It’s still a nightmare to me. First Priority Van Line is not a real moving company it’s a broker .They gave me a quote which was bit higher than other company when I told the same they just blindly decreased the quote by applying n number of discounts. This is the way they catch the fish and I was one of them. They will ask number of shipping items from you and will apply reduced estimate to get business. In the quote most of the component are vague and doesn’t explain what it includes. For me they gave me a quote 1601.62 USD to move one 55”TV,One Dresser, One Sofa, One queen bed with mattress, One Dining table with 4 chair, two coffee tables and 14 L Boxes but finally I end up paying 5600 USD which is more than value of my items. What they did is hired a third party trucker whom they don’t have any control .That guy came with giant truck which was loaded with other shipments. Those types of truck can’t enter in to apartment so they hired a mid-size U-Haul and loaded the item to that. After loading all items to U-Haul that guy start calculating the price which was nowhere near to 1601, he ended up with a estimation 5100. What he did is counted each part of disassemble items like my single queen bed it becomes five pieces. He added price for each stair, mine was first floor and he charged 75$ for stair fee. Then he added packaging cost 700$ but we have already packed all small items into plastic boxes. For packing mirror they took 75$ and 40$ .Neither they told this price before packing nor mentioned in quote. More over they charged shuttle cost 500$ for which I am not at all responsible because they very well know it’s an apartment and those giant truck will not enter into apartment. They gave me all estimates after loading all my stuff to U-Haul. At that point I have already paid advance and I had to leave the apartment very next day, So I couldn’t cancel my shipment. Actual quote was just an eye wash, It doesn’t include packaging, stairs or shuttle cost neither they explicitly mention. I called First Priority Vanline’s customer care and explained my situation they told my estimate increased due to number of items which is due to counting each parts of a single item. When I asked for Stair and Shuttle cost they told they will reimburse stair and shuttle cost which they didn’t. Most of the time a new person will attend your call and you have to explain from beginning, they will tell billing department is evaluating it and finally it will not go though. The driver was so rude and adamant, he didn’t want to hear anything he was just strict to his calculation and he said he don’t know what has been explained by First Priority Van line . I have then clearly told don’t bring such giant truck while delivery and I am not going to pay any shuttle cost again but they intentionally did the same .The driver called me at night just before the day of delivery and asked me another 500$ on top of my balance. He gave me just an hour to decide and told if I wouldn’t pay the shuttle cost I have make my own arrangement to pick my stuff from their truck .I came to a new place and I don’t know anyone here So I didn’t have any other choice than paying another 500$. So this is the way they STEAL your money. Most of the time they will be in hurry so hardly you will get time to read all documents carefully, once you sign them they will threat you based on those documents. So please stay away from First Priority Van Lines, Florida… I wish I could rate them -10.

3. M

   Mame M.

   Source: MoveAdvisor · Birmingham, AL

   5 Dec 20182-bedroomPaid $4,000

   Do Not Use This Company.

   I swear to God if their was -0 stars, I would give it to them. Guys please read carefully what I am about to write. This company will STEAL your money. They STEAL STEAL STEAL I swear to GOD they will take your money. I talked to them and got a quote that was $1490 for the move. When the driver came first he was very UNPROFESSIONAL, and they will rush you to sign the paperwork without giving you the time to READ. That's how they steal your money by having a lot of hidden fees. When you call customer service, Jane will talk to you. That [EDIT] is so [EDIT] rude I would slap the [EDIT] out of her if she was in front of me. The quote that they gave ($1495) ended up being almost $4000. Well that was my review and I hope it will help you. If you want to get robbed, go deal with them. they will STEAL your money. All of the good reviews are people they pay to write it down. Please do not trust the 5 stars people put. PS: You should be ashamed of yourself. People work hard to get their money and you work hard to steal from them. But God see y'all and KARMA is a [EDIT]. What you do to people will come back to you.

4. V

   Vivian F.

   Source: MoveAdvisor · San Marcos, CA

   8 Nov 20181-bedroomPaid $3,300

   SCAM ripoff lies cheats immoral thieves.

   First Priority Van Lines in Florida..brokers out to Excutive movers in Las Vegas .They never stated this I have in writing the price for deposit pick up and delivery that all changed on the day of Pickup a day early with no warning the price tripled and it went from a next day promised to up to 30 days this is day 20th they don't answer the phone or return emails BOTH Companies are a COMPLETE scam liers cheats immoral thieves I have tried daily to get some information all I got back was an email from First Priority Van Lines threatening me saying they did nothing wrong and not to contact them again. Breach of contract both in writing and verbally .I am disabled and have sleeping on the floor with no blanket none of my clothes my apnea machine and medications because I was told repeatedly that a next day delivery would not be a problem I suffer from PTSD and anxiety disorder this has caused much pain and suffering and emotional stress PLEASE DONT USE EITHER OF THESE CO.they will not return call email they will take NO responsibility they will not help you in any way First Priority Van took almost 1600 for doing nothing but make a call and tell me lies and Excutive movers we have no idea if o when we will get our belongings and pay 1400.00 to 2000.00 more.

5. T

   Todd

   Source: MoveAdvisor · Plano, TX to Baltimore, MD

   27 Aug 20181-bedroomPaid $2,500

   Same issues as Molly Seldler.

   They are a rip off. Don't Use, Don't Use, Don’t Use. Save yourself the headache. First Priority said they will handle my move from beginning to end, it's their own people and they aren't a broker. I found out when another company (USA Movers) picked up my furniture, First Priority is a broker and the agent who booked my move, Paul lied to me when he told me I could get a specific delivery date for my furniture which was the reason I picked First Priority. USA Movers said they don’t give specific delivery dates so I called First Priority and guess what, they told me the same thing, no specific delivery date only delivery windows. When I told them that Paul confirmed a specific date for me, I was told, sorry I will need to speak to him about that. No help, no let me see what can be done, nothing. I emailed Paul 3 times and left 3 additional phone message, none were returned. Plus, They low ball the price and then there are additional fees which aren’t explained like, elevator fee, long carry fee, shuttle fee, etc. all of these added an additional $600 to my move. When I called again and asked about these fees, I was told they are pretty standard so I asked why where these discussed and included when the move was quoted? Again, sorry and we will need to speak to him. When I called their customer service ( 5 times which should have been a clue), they are polite but the first comment is "is it in the contract"? Lesson here is to read the entire contract very carefully and when this is the first comment from customer service, the company is shady and doesn’t live up to what they promise. The other thing that should have tipped me off, was you can pay the deposit on a credit card but they want money orders or cash after the deposit. I asked why is it cash or money order and was told many people cancel their payments after the move. Based on my experience, I see why since you don’t get the whole story until they have your stuff. Finally, I paid for the move in full, except the long carry fee which was supposed to be $100 dollars. When the drivers showed up, they wanted an additional $250 saying it was too many steps even though the contract says it's an additional $100 if over 75 feet from the unload point to the door. This is in the contract and still didn’t make any difference. When I called customer service asking to explain the difference and the contract says $100, I was told I can't explain it because I'm not USA Movers. Had to make a deal and pay $150 for the long carry fee to get my stuff from the drivers.

6. M

   Molly S.

   Source: MoveAdvisor · Baltimore, MD to Huntington, WV

   23 Aug 20184+ bedroomPaid $15,221

   Contract move cost is low then subcontractor jacks the price up day of.

   Signed original contract 6-11-18 by Rep James. James said move would cost $6983.19. He guaranteed me this was max cost and final price may be less. He also said he didn't think a shuttle would be needed since prior move did not require one, but if needed it would be free. On 7-18-18 Rep Tommy called and said I needed a bigger truck and contract was changed and now cost would be $8224. We paid FPVL a deposit of $2,887.47.  The day we were scheduled to have movers start packing us they didn't show up and FPVL called and said they would be there the following day. The following day, 7-22-18, subcontractor arrived late with less men than we were suppose to have and made us sign a new contract under duress saying they would not pack or move us unless we signed a new contract. We had to be out of our house by the next day and other companies we tried to contact that day of course could not schedule us for weeks and we didn't have time to pack ourselves and move both our vehicles. We were forced to sign a new contract. Sub tried adding an additional $3000 to the move prior to unloading our stuff, making total around $18,700, which we were able to negotiate them out of after a couple of hours. In total we paid $15,221.72. They also damaged multiple items. They did not properly secure or box our items. ex: flat screen tv wrapped in moving blanket with cardboard taped on either side of screen. ex: kitchen items wrapped in moving blanket and taped instead of boxing with appropriate bubble wrap. I sent FPVL an email like contract says but no one responded. When I called and asked what else I needed to do or who to contact the rep, Kate Collins, said "call whoever you want." I explained that I had sent the email and had not received a response and again asked if there was more I could do, but she just responded the same.