Fluent Moving & Storage

Reviews

Dated rows only. Movers cannot pay to add, alter, or remove a review here. Licensed rows carry a small source label. Reader reviews are read by a person before they go live. How we handle reviews.

1. J

   Jane T.

   Source: MoveAdvisor · Toronto, ON to Ottawa, ON

   29 Jan 20203-bedroomPaid C$2,795

   Great moving Experience.

   At first I was skeptical about this company. Then, I decided to contact them and spoke to the consultant named Johnathan. He was diligent and reassured me hiring fluent moving was my best chance at making my family home relocation from Toronto to Ottawa stress-free. On the day of the move clean shinny truck showed up on time and movers were fantastic. Delivery next day at our new home went smooth and as planned. nothing was damaged and the final price matched the estimate. thank you to the professional team at Fluent moving. Highly recommend them if you are looking for a reliable moving company.

2. N

   Noelle S.

   Source: MoveAdvisor · Scarborough, ON to Oshawa, ON

   17 May 20213-bedroomPaid C$583

   Very pleased with my movers

   Mover team arrived early. Good, we got underway, ahead of time. Team followed me through my house and yard and took visual note of everything to go. They took over and carried on with the job. They were very polite about add-ons and last minute decisions. A couple of things were left behind, but we had not been vigilant, and took care of them ourselves. All in all, it was a pleasant experience to move from Scarborough to Oshawa. Thank you Fluent.

3. N

   Norman F.

   Source: MoveAdvisor · Toronto, ON to Ottawa, ON

   14 Mar 20232-bedroomPaid C$7,500

   WATCH OUT, this is not a professional moving company.

   Reading their website the company almost seems like a scam, after the experience we’ve had. Just moving to another city cost us as much as our international move overseas. Cost aside, we have so much damage and there’s not the slightest effort for any compensation. They don’t wrap stuff, just fill boxes and close everything with plastic tape. So crockery and breakables were broken, and we found indelible remainders of tape everywhere. Book shelves without shelves or plugs, deep dents in wooden bed and chairs, living room cupboard shelves without the frame, ripped books from storing on the soft side, they forgot to empty out a whole closet, and a cell phone was missing. Also, the movers damaged the wooden floor and freshly painted wall in the stairwell in our new home. We’ve been trying to raise an insurance claim via the insurance that movers are obligated to have. We have submitted our claim to Fluent, but a year has gone by now and our communication stays unaddressed, despite numerous follow-ups. They claim to be part of the Canadian Association for Movers BUT they are NOT. The CAM has confirmed that Fluent is not registered with the CAM (their website indicates that they are, but this is not true). Don’t let anything convince you to move with them. You will regret it. The stars on Google are probably from before the company changed owners.

4. H

   Hufriz T.

   Source: MoveAdvisor · Toronto, ON

   9 Aug 20192-bedroomPaid C$1,300

   Moving.

   Recently took their services and had a very bad experience. Never take their services again. Very cordial and sweet at the beginning and half way through made my moving a horrible experience of my life.

5. E

   Elizabeth M.

   Source: MoveAdvisor · Etobicoke, ON

   30 Jul 2019Partial movePaid C$1,050

   Charged 1.5x the quote - BEWARE.

   Quoted $650 for the move, was charged $1050 even after sending pictures, providing the storage unit size and listing the two large items that needed to be moved - an oak dining room table and a treadmill. No bed, no sofa, just light boxes (filled with kitchenware and clothes) equivalent to half of a 10x10 storage unit. Nothing changed from the time of the quote but somehow the charges skyrocketed. When I called to review the bill, I was told the person on the other end didn’t have the bill on hand so didn’t know why the cost had gone up so much. But they were able to charge my credit card within minutes.. was told I’d get a call on Monday to review the bill. Call never came but the payment posted to my Visa. Sad because I opted to go with this company rather than another because of the good reviews.. and the other company only quoted $350 for the move! Horrible experience, would not recommend. As an aside, I’ve noticed they have the exact same 5* reviews posted by multiple users.. seems a little sketchy. Buyer beware!