Francis Moving Co

Reviews

Dated rows only. Movers cannot pay to add, alter, or remove a review here. Licensed rows carry a small source label. Reader reviews are read by a person before they go live. How we handle reviews.

1. J

   Jason

   Source: MoveAdvisor · Toronto, ON

   13 Oct 20183-bedroomPaid $3,000

   Move.

   Hired Francis movers after hearing good reviews. To be honest, I chose them because I had a few people recommend me even though I was searching others with great reviews. I had a two-stage move with locker storage. First move went great. Second move was anything but. Movers never showed but company’s fault. They forgot to book the move, took responsibility and acknowledged this, but refused to compensate in anyway. I asked flat out Francis the owner, and he was ever so reluctant. He just wanted the situation done with. Move was done next day and movers were good, but not like first move. Some things and property damaged. Francis or anyone never called next day to see how things even went. What a bad business and poor organization. Not only will I never use these “movers” again, I will do my very best to advertise how terrible they are. Cheers, Your ungrateful past customer.

2. A

   Anna

   Source: MoveAdvisor · Mississauga, ON to Milton, ON

   14 Aug 20173-bedroomPaid $2,150

   Francis Movers.

   I had hired Francis movers on May 25, 2017 Mississauga On to MILTON. As the moving truck arrived there was another smaller vehicle following along with it. Right at the beginning, I noticed that the movers went out to the smaller vehicle and smoked up on at least 3 different occasions. They were clearly impaired, giggling like children, I watched them try to put on a mattress cover for about 15 minutes that I insisted I use, something that otherwise would have taken a few minutes. They also ignored my requests to use plastic covers and protectors that I was supplying them. As the move progressed, I felt so unhappy with their service I attempted in vain to find another mover last minute. I had no option but to continue with the moving company. I finally told the driver Danny, who was the only sober one, that if I saw them smoke up again, I would cancel the move. One of the movers kept asking me the value of my furniture and other items, how much I had paid for them, and was asking me inappropriate questions about my ex, if he was abusive (?), and would I invite the mover to the house warming party. It was very uncomfortable to say the least. I was also trying to finish up some last minute packing, so I was not looking at them constantly. On the way from the Mississauga house to the Milton house they disappeared for four hours. They claim traffic, curiously enough, I took the same route they did, even drew a map for the driver and he told me he knew exactly where it was. I even told him if he got lost to call me. I was paying them by the hour. They finished the move-in at midnight, I paid with visa. The following morning I noticed scratches and dents on the fridge (Liebherr) and the drawer and shelf inside was broken, I also noticed all my dining room chairs and side tables were nicked and dented. My plasma has a dented corner, remote is missing for the entertainment systme. I noticed the frames of two mirrors chipped and broken, my green couch was ripped in two spots, and it looked like they had dragged the back across the truck floor, my white couch was ripped, and the pillows muddied (they had flipped the pillows thinking I wouldn't notice the damage), my up holstered king bed from ELTE muddied. The two Hastens twin beds in my guest bedroom muddied and smelly with a stain (did someone urinate on it?), the carpet leading up to the second floor muddied, my Indian silk carpets stained (again they hadn't put on the cover I requested) the patio furniture had rips in the "wicker" and pillows muddied and damaged. My two wonderful side tables dented and scratched. Corners of paintings dented/damaged. Over the next couple of weeks I also started discovering things missing, the day the alarm company was supposed to reinstall my alarm and camera system from the old house, the alarm system plus cameras I had purchased and a wireless transmitter I was renting for the alarm system, was completely gone, and I had to get my installer to get me a new one at full price. And industrial nut and bolt weighing 30 kgs went missing. My gas tank for the bbq, which I saw in the moving truck, never made it off the truck. One of the movers (i think Mike) asked to take a patio gas heater that I was throwing out, I think he took it. Still I am discovering things. I called and emailed the owner, Francis, of the moving company, he came out to inspect the damage said my furniture was "low" quality and that's why everything was damaged and then offered me $500 out of his pocket (or so he said), I declined. On their website they state they are insured and bonded. He even admitted that the movers had smoked up, but claimed they only did so once(!). He also claimed the movers were stuck in traffic.(lol) I am still discovering things that are missing and damaged. The cosmetic repair of my "low" quality fridge alone will be approx $5000. Do yourself a favour and stay away from Francis movers.