Global Express Van Lines

Reviews

Dated rows only. Movers cannot pay to add, alter, or remove a review here. Licensed rows carry a small source label. Reader reviews are read by a person before they go live. How we handle reviews.

1. J

   Jeff B.

   Source: MoveAdvisor

   17 Jul 2012Paid $10,622

   Global Express will not deliver what they promis.

   Bottom line:  You either pay each packer and mover a $50 dollar bribe, errrr "tip"s or they will threaten you with extra charges for long haul, bulky items or stairs, even if they are not valid per contract.  They will promise professional packing and delivery, but they will not take any boxes, used tap rolls or packing material away.  They will leave a mess. We were told because we had 13,000 pounds of house hold goods our goods would be a direct delivery on the 28th of May. The company representative John Harris sold us the services he said they would deliver our stuff on Monday the 28th of May. We confirmed this with the office managers as well on multiple occasions. Each times we were assured they would deliver our stuff on the 28th. They packed us out on Friday the 25th of May in Riverview Florida. Once we arrived in Maryland on Saturday and again on Sunday we attempted to contact the truck driver as instructed to confirm a delivery time. Even though we left several messages, the driver never returned our calls. On Sunday we finally got ahold of John, he said they would deliver our stuff on Monday as planned, and we should stay at our empty house in and wait. We attempted to get information from dispatch and customer service on Monday the 28th. None of them could tell us where the driver was and that we needed to call the driver. We explained that we had called and left messages and had not heard from the driver. On Tuesday the 29th we were told they would deliver our goods on Thursday the 31st of May. We still had not heard from the driver on Wednesday night to set up the delivery time. Finally on Thursday, they called and said they would deliver the load on Friday. They did deliver the goods on Friday afternoon, 4 days late. I understand four days may not seem like a significant time, but the delay added to lodging expenses and caused us to make our travel based on Global Express's guarantee to deliver our goods on Monday the 28th. The lack of communication and inability to answer questions or provide any idea of when our goods would be delivered is poor business and terrible customer service.       The company ocharged for overweight packing, strong armed for tips with threats of extra fees/delay in delivery of goods and failed to provide service When we talked to John Harris we were told that we would get a professional pack out and delivery. We went over the expected charges and thought we fully understood the charges. Problem with service: They agreement was to have a professional pack out and delivery. We have moved 7 times in the military and with corporate sponsorship. Every time they removed all the trash. We confirmed with John that the packers would take away the trash (boxes, wrapping paper, used tape rolls, etc.) The packers in Florida left all there empty tape rolls, scrap card board boxes, and their personal trash, bottles, cigarette boxes and butts. Once they delivered our household goods we told the driver that we were told they would take away any boxes, packing material and trash that we had; we were told that they wouldn't take it and they actually took the empty boxes that were in the truck in our front yard. Global Express never did an inventory; they relied on the weigh estimates and inventories from other companies. On the front page of the contract offer they provide a rate of .15 cents per pound for a professional pack out. They specifically wrote that if we were overweight, they would charge us the "agreed" upon rate. Since we were never told any other number, we assumed that was the agreed to rate and the rate that would be charged. Mostly because that is what john Harris led us to believe. When we were overweight they said it would be .25 cent a pound. When it was time to do the paper work, the packers' first comment was how about you pay us each $50 for a tip. When I asked what he said, he said, he said we you had a lot of stuff and we worked hard. He then told me that we were lucky to have a direct delivery and that at this time of year they didn't have to do that. Since my goods were still on his truck, I really didn't know what that meant. He then said, well you know you had some items that we will charge a "bulky" item fee. But if you pay us $50 per man we won't do that. Since they had my stuff on two different trucks at this time I figured it better to pay the bribe, make sure my stuff arrived on time and in one piece. When they delivered my household goods, before they did anything, they asked for a tip. When I asked why I should pay a tip before they did anything and since they had already said, they didn't think they would reassemble everything since they didn't disassemble it. We had talked to John about our house and he explained that we weren't going to be charged for stairs since it is a split level house and it doesn't have 8 or more steps, and that the long haul fee was for people in apartments where they have to carry things to a parking lot. The driver Vladimir said he would charge us for stairs and long haul; however, if I paid the four of them $50 a piece, they wouldn't charge us those fees. Now we had talked to John about our house and he assured us that we wouldn't be charged for either of those items.  .

2. S

   Susan D.

   Source: MoveAdvisor · Ann Arbor, MI

   16 Aug 2019Partial movePaid $2,000

   Fraudulent Company.

   They took our deposit and then ghosted. We called repeatedly and they committed to showing up. They did not. We filed a fraud claim with our credit card company, which reimbursed us immediately. Seeing the fraud claim, and losing their money, they called. They asked us to withdraw the fraud claim and instead take a check refund from us. LMAO!

3. G

   Gigi G.

   Source: MoveAdvisor · Baton Rouge, LA

   25 Apr 20192-bedroomPaid $3,700

   Global vanlines scam!

   Global van-lines are absolutely horrible. Do not believe anything they say. I was quoted one estimate and a day before my date they changed it over a thousand dollars knowingly that I wouldn't receive my deposit back. Waited two days and no show. They will charge you for cubic feet for space you don't use. I would rather load my [EDIT] on a camel and ride it before hiring this company! I promise you will regret it.

4. S

   Shane S.

   Source: MoveAdvisor

   11 Jul 2016Paid $2,135

   1 bedroom apartment move.

   If this was the last moving company on earth I would not use them. I would carry every piece of furniture and walk to my destination before using this company, what a bunch of crooks. charging $200 for a long walk, really, 25 feet to the elevator and then 25 feet to the loading dock??, $400 extra to pack an ironing board and coffee table, $300 to shrink wrap a TV. DO NOT USE THIS COMPANY.

5. M

   Melissa F.

   Source: MoveAdvisor

   6 Dec 2014Paid $1,310

   Cost, damages, price changes date changes.

   My son is in the military and needed to move his and his wives small/one room belongings from VA to WA where he was to be for his first PCS. Movers arriveda day late and came near midnight for pickup. One $50 item stolen and damage to a sofa. Claims were made. The company deducted the $50 but they refused to pay for sofa damage of $72 that the Claims company said they owed them.To this day they never paid! The price went up by the time the delivery was made plus the driver refused to deliver to their door because "of location and difficulty getting his truck out so he was going to charge them extra $350 so he could rent a smaller truck to deliver their things "down the street". They did not have the money so my son found some men in his new unit and they used his pickup to unload their items, drive down the street and then they had to unload the items themselves! The driver did not assist. When they put in the claim for the damaged sofa they were informed that "their belongings were to sveral trucks before delivery so they did not know how/when damage was done"! We spent months trying to work it out with the company, spoke with several people and eventually they stopped answering their phone when our phone number came up on caller ID! We know this because we would call right back from a new number they did not recognize. Please do not use this company for any services! Plus the claim company that you go through when filing a claim does not stand behind their services either. Their response was "we can't make them pay"!

6. W

   Waller F.

   Source: MoveAdvisor

   27 Jun 2013Paid $2,000

   A Family History Lost Forever.

   After my dad received news that he had about six months to live due to cancer, he and my mom moved to Denver for health-releated treatments. They asked me to move with them so that I could take care of him at the end of his life. This company kept the boxes that included our family's Christmas decorations, many which were my grandparents' when my dad was a child. The rest we had collected through the years, most of them homemade by me when I was a child and by my kids. My dad spent his last Christmas without these happy memories and I can't tell you how sad he was. Sad? No, he was heartbroken. No matter how many times I called Global, or how I tried to appeal to them, they were rude, dismissive, and eventually abusive. NEVER USE GLOBAL!!

7. F

   Fred

   Source: MoveAdvisor

   21 Jan 2013Paid $4,075

   They delivered 89 of 161 items 6 days after the promised date, 46 a m.

   They delivered 89 of 161 items 6 days after the promised date, 46 a month later and they did not deliver the remaining 26 Items. They always tried to get more money from you by giving stupid excuses, (my truck can’t get to your door, the furniture are too big? etc.).  They did the packing (charge me $900.00), the quality of the boxes they used was really bad, I have pictures that they show boxes are crumbled and falling apart. I would not recommend this company I have reported them to Department of Transportation and Better Business Bureau. This is a summary of the event:   Specifically, on March 26, 2012, Mr. xxx signed a contract with you to pack and deliver his personal belongings from McLean, Virginia to Folsom, California. The pickup date was April 19, 2012. The delivery date was to be May 6, 2012. You delivered just 89 of the 161 items that you picked up. After two weeks of daily telephone calls, you delivered 46 of the missing items on or about June 6, 2012. Since that time, Mr xxx has made several attempts to contact you by phone and e-mail to find out the status of the remaining 26 items.   You have not responded to any of his e-mails nor returned any of his phone calls. The items that is still missing include the following: 1. Camera and photographs taken of my children while they were young and of my father and mother (who are now deceased). These photographs are priceless. They cannot be replaced.   2. Four - five pairs of summer “Zegna” pants. Estimated value = $1,440.00 to $1,800.00 ($360.00 each).   3. Five to ten “Zegna” shirts. Estimated value = $1,750.00 to $3,500.00 ($350.00 each)   4. Four “Zegna” pullovers. Estimated value = $1,500.00 ($375.00 each).   5. Five to seven “Polo” shirts. Estimated value = $450.00 to $630.00 ($90.00 each)   Mr. Joshua Thomas August 28, 2012 Page 2   6. Side table from living room set with marble top. Estimated value unknown but replacement value is expected to exceed $1,000.00.   7. Coin collection. Estimated value is unknown. This collection is irreplaceable.   8. Ironing board. Estimated value = $35.00.   9. Plastic laundry basket full of clothes. Estimated value is unknown at this time, but is expected to exceed $1,000.00.   10. Straw laundry basket full of clothes. Estimated value is unknown at this time, but is expected to exceed $1,000.00.   11. Duffel bag with Pepsi label on it full of items. Estimated value is unknown at this time but is expected to exceed $1,000.00.   12. Silverware from Iran. The exact estimated value is unknown at this time but is expected to exceed $5,000.00.   13. Paperwork from previous employers and tax returns. These items are irreplaceable.  .

8. S

   Sarah

   Source: MoveAdvisor

   16 Oct 2012Paid $5,200

   Never Showed up.

   We chose (unwisely) to use global express moving.  We paid the deposit via our credit card.  We were promised our own truck (moving a 5 bedroom house, seems it would be obvious to have our own truck) and were promised next day delivery.  About 1 week after scheduling our  move we received an email from an employee of global telling us to cnacel our move and get our deposit back because the company is a huge scam and is going to take us for all of our money.  We called Global Express to cancel and they said it was a disgrunteled employee and was just trying to ruin their business.  So, we trusted (bad move) the company and stayed on course.  Come moving day they NEVER showed up.  We called and called and called.  THe sales person pretended he had no signal when he picked up the phone and kept hanging up on us.  We finally got in touch with his manager who looked at their computer system and apparently we didn't have our own truck and our delivery date was never scheduled like we were told.  They were going to hold our stuff in their warehouse until they had another trip to NC come up.  So the manager offered us a refund on our deposit and we accepted and found another mover.  We got an email from the manager stating we would receive the refund.  Just to be safe we submitted a dispute to our credit card company.  It is now almost 12 weeks later and I am still disputing the charge.  Luckily, my credit card company is going to handle it from here on out.  THEY ARE A SCAM!  DO NOT USE THEM. PLEASE STAY FAR FAR AWAY from this company. .

9. B

   Bob L.

   Source: MoveAdvisor

   10 Oct 2012Paid $4,000

   Delivery.

   After a terrible experience with these bottom dwellers and compliants filed with the d.o.t. and my us congressman that asked for an investigation of this company they are now hiding any way possible.  They answer their phones with a recording for the sales office.  the D.O.T. has fined them a significant amount for their practices with me.  If you are doing business with them be prepared.  Get the registration number on the truck when your goods are delivered along with the license plate numnber.  You will probably need this to trace the actual company that delivered you goods.  Take pictures of you goods as their are unloaded.  You have nine months to submit your claim. Their location in Miami does not answere their phones and I couldn't find them thru directory information.  I guess Alex, the owner, and Max, his chief swindler, will continue to jump from rock to rock so they can lie and cheat everyone they can.  Report all of you complaints to the U.S. D.O.T. and all better business bureaus in your area and don't be afraid to call your congressman to ask for their help with an investigation.  My congressman was fantastic.  An invesgtigator with the D.O.T. told me last year they did a sting on movers like this and they closed about 75 of them down.  The more complaints filed the better chance we all have to drive this kind of parasiter out of business.  be ware of one of their salesman called Darin.  he will say anything to get your business and talking to Brian is a huge waster of time. good luck!

10. D

    Diego

    Source: MoveAdvisor

    5 Oct 2012Paid $2,500

    Move the things yourself.

    There are plenty of long reviews on here stating why you should not use them. Mine is just the same but I'll make it short.The movers this company uses are completely shady. They  will construct their own weight and volume charges once your stuff is in the truck. They will charge you whatever they want and then coerce you for a tip after they load your stuff. Once my stuff got here, I was missing a chair and boxes with glassware. I imagind they were crushed and they just threw it out.  Avoid this and ANY moving company, do it yourself. .