Golden State Van Lines

Reviews

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1. A

   Abhilash S.

   Source: MoveAdvisor

   28 Nov 2016Paid $1,586

   They will cheat you.

   Wanted to share my experience about my move with Golden state Van lines. they have quoted me the best price and I went a head with them as you were refereed by my friend(who was referred by his friend). you pick-up was the good. you guys came on time and took all the stuff without any issue. I loved it. i was happy that I was moving it with you guys. But the trouble started when you shared the Driver details and when I called him he was rude and said that it might take 10-15 days for delivery. i was patient and when the day came to deliver the stuff, it was Thanks Giving.(11/24) he called me around 11am saying that he is near my leasing office and I took him into the community and then parked as soon as he moved in and said that he cannot drive any further as its a big truck. then I asked him my options and he gave me 2 options 1) pay 500$ more and he will rent a small truck and move my stuff 2) pay 250$ for long move i told him that I don't have money and he was very very rude, saying if I don't pay he will make sure that my stuff is lost and he was threatening me. I tried calling them and they were not available as its thanks Giving. i have shown truck driver both the entrances to enter the community and he was saying that its not possible to enter the community and he was saying that its physics which I dont. i checked with my community and they said that people move here with Big trucks and they have shown me the construction trucks which were parked inside the community and it had 18 wheels there are better ways to Charge customers. I would have been happy if you would have asked me the money upfront, this is not the way you cheat customers and take extra money. Thanks for ruining my thanks givings plans. i will never refer you to any friend and I check with my friend and even he was asked for 250$, but he knew about this trick and he did not pay them. I was not aware of this trick and I paid 250$. PLEASE DONT MOVE WITH THEM. THEY WILL CHEAT YOU.

2. J

   Jin H.

   Source: MoveAdvisor

   24 Aug 2015Paid $1,900

   Do not use Golden State Van Line.

   I chose Golden State Van Line that locates at San Jose, CA to move my stuff from CA to Texas.   The sales staff (Dave)CLEARLY states it only takes 3-5 days. ( He never mentioned from the available date or 14 days)   I got informed by MOVER (instead of office staff) on pick up date (07-30-2015) states it will take up to 14 days from available date,(once again, NO ONE from office told me this.)   They picked up my stuff on 07-30-2015 and it is 08-24-2015 now, it’s been nearly one month.   The dispatcher (Burt) kept push out my date and kept mention 14 days, 14 days. They said there were no truck available en route to Texas which I can't believe.   I got phone call on 08-20-2015, and states my stuff will be in by the end of this week which is past 14 days.   They said, I signed the paper and it can take up to 21 days. Why they never mentioned this in the beginning with. Why I got informed by mover on the date of ship out instead of from office staff before.   I don’t understand and very regret my choice.   I and my wife and my son have been sleep on the floor with one blanket until now.   They don’t care about customer.   All they care is sales.   Be aware this company, I haven’t received my stuff yet as of 08-24, and I doubt that I will receive my stuff anytime soon.   I am about to buy airplane ticket to CA and physically visit their office.   Be careful on this company and I would not use this moving company unless you want some insane service.  .