International Movers Network Inc

Reviews

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1. T

   Tim

   Source: MoveAdvisor · Los Angeles, CA

   11 Feb 2019StudioPaid $500

   A+ service.

   If you want a job well done without breaking your back or a sweat then these are your guys. It's stressful enough making a large move but this team really broke their bacis (pun intended) to make sure I didn't. I highly recommend their services, truly a stand up team.

2. C

   Charles

   Source: MoveAdvisor · Phoenix, AZ to Brooklyn, NY

   19 Jan 20193-bedroomPaid $2,000

   What a great experience.

   I have moved to 4 different states and 4 countries., and International Movers Network are the best movers I have encountered. They were fast, on-time, very careful with all the furniture and art pieces. They had tools for the headboard, tape and extra boxes. Quote was right on track. I'll definitely recommend and hire them again.

3. J

   Joe M.

   Source: MoveAdvisor · Brooklyn, NY

   16 Jan 20191-bedroomPaid $1,000

   I had a great experience..

   I had a great experience using this company to help me with my move from the Brooklyn to Marseille. I found them online was happy with their prices and I didn't look anywhere else. I don't have a large apartment or a lot of things but only being out of the US for one year I wanted to keep some of my things in storage, guess what. They do storage too, I did take a few larger items like my piano and flatscreen too, but I left a bunch of things in the US. I watched the movers to be sure they were careful with my things and they were. A thing I liked that I bet all movers do is they marked the boxes with the items they contained so I wouldn't have to open every box to find something like a pot or a board game. I really liked that because I've moved many many times myself and I've never thought of that. Anyway fast forward three weeks and I moved into my new apartment and that evening I met with the movers to move all my things in. The shipping obviously went well as all of my things were in good shape and even my bicycle which I put in a box was in great shape. I spent two days removing saran wrap from every dish and every bike tire and all my things were accounted for and well preserved. I was so happy I used this same company when I moved overseas a few years later from SF.

4. S

   Salvador D.

   Source: MoveAdvisor · Charlotte, NC

   24 Jul 20232-bedroomPaid $5,000

   Worst customer experience I made in my life, still dont have my goods

   In a nutshell: Dont book them! -up-charge once they have the goods in their control -ask for full payment in advance and once you pay they do not deliver -delay over delay and poor communication -local sub-agency tries to up-charge as well and has not shipped the goods (pick up early March, arrival in Rotterdam in May, now its 07/24/23 and still no information when I will receive my goods.

5. R

   Rebecca B.

   Source: MoveAdvisor · Indianapolis, IN to Neerach

   8 Aug 20224-bedroomPaid $21,000

   Move from USA to Switzerland, Piano damaged

   I moved from the USA to Switzerland in May, 2022. While initial discussions with the company and the packing seemed to go well, my piano was not wood crated as specifically agreed and paid for in the services and stated on the invoice. I am still waiting a response from IMN other than talk to the insurers.

6. L

   Liam M.

   Source: MoveAdvisor · Baltimore, MD

   24 Mar 20213-bedroomPaid $6,500

   Avoid these movers, they hike the price

   Avoid these movers, the cost of our shipment was inflated almost 3x the quoted price. When we initially contracted these movers we were told basic disassembly would be included in the move. However many of the items taken were not disassembled leaving them bulkier. Many boxes were also packed with empty space in them where more stuff could have fitted inside. When we were told our total volume it was 3x what the volume was when we moved previously. We have bought some new items but not 3x the amount of stuff. When we questioned them about this they simply said "you have more items listed". But our previous company would list - Bed where as these movers list all the parts of your bed creating more items. Our experience has been that they will do whatever they can to inflate the price and then be extremely unreasonable and uncommunicative in resolving the matter. In the end we were forced to contact another more reliable shipping company to collect the goods from them.

7. G

   Guenet W.

   Source: MoveAdvisor · Atlanta, GA

   10 Jan 20212-bedroomPaid $5,900

   Do not use this company

   I used the service to move from Atlanta to France, I provided them with a full list of my goods including my electric piano. On the packing day, they refused to take my electric piano, because they said it wasn't on the list and that it needs special packaging and that I had to pay more for it, by the end they charged me more than discussed. Then my shipment arrived 3 weeks later than the due date, with missing boxes. When I emailed the New York office where I signed the contract, they said that they had nothing to do with it and that I needed to contact the Netherland service. After receiving my shipment 2 months ago I am still in the process of trying to find my missing boxes. They don't reply to emails. I do not recommend their service. I hope my feedback is helpful.

8. A

   Adam R.

   Source: MoveAdvisor · Boston, MA to Rome

   2 Jan 20212-bedroomPaid $3,200

   Terrible Experiene—Strongly Discourage!

   The ONLY positive thing I can say about International Movers Network is that they are CHEAP—but you get what you pay for. I had numerous conversations with IMN prior to my move indicating that I intended to move a valuable painting which was a precious family heirloom. They offered to move it for me in a custom-built crate for an extra $300. I agreed and provided precise measurements. On moving day, they showed up WITHOUT the crate, and when I called their manager he insisted that it would be built in the warehouse which he said was “how they always do it.” Put on the spot like that, at the last minute, days before my departure, I did not know what else to do but agree. Months later when my shipment arrived and I removed the painting from the crate, there was a LARGE PUNCTURE through the center of the painting that only could have occurred prior to it being put inside the crate. I immediately called IMN and they were “very sorry” but offered to do absolutely nothing about it, insisting that I speak with the insurer. It was at this point, to my distress, that I realized that I had never seen a copy of the policy I had purchased. I demanded that they send me a copy, which they did, and it was ONLY THEN that I read that the policy DID NOT COVER FINE ART! Now, I fully realize that I should have requested to read the policy before purchasing it, but at the time, exhausted and overwhelmed with the details of moving myself and my family abroad, I had trusted IMN to convey the necessary information. They did not. I followed up with numerous emails to them to complain about the lack of information and transparency, hoping that they would at least attempt to make it right by offering to refund some portion of what I paid them. Instead, each time they responded by INVALIDATING and CONTRADICTING each and every thing I had to say (just as they appear to do in response to negative reviews). In fact, IMN repeatedly insinuated that it was MY fault for purchasing the wrong insurance, which they claimed to have explained in detail to me. They did not (in fact, when questioned, the agent who “explained” it to me was unable to articulate the basic differences between the two policies they sell). Given we had had NUMEROUS conversations about the painting—which was (WAS!) far and away my most valuable possession—you would think that they would have had the good sense and decency to recommend a policy that would cover damage to paintings! They did not. When you are in the middle of a stressful move, particularly an international move, your time and energy are spread extremely thin. You need a moving company that you can trust not only to protect your valued belongings, but also to care about YOU, take the time to understand your needs, and go the extra mile to meet them. It’s worth paying a little extra for the privilege. Ultimately, the money I saved by going with IMN has cost me dearly. I regret each and every day my choice to hire them.

9. A

   Alice M.

   Source: MoveAdvisor · Columbus, OH to Quebec, QC

   8 Sep 20201-bedroomPaid $9,000

   US to Canada moving.

   I got terrible service with this company. I provided them a complete and exact list of my goods and volume at the beginning of our dialogue. At every e-mail send I had to ask for confirmation that they took into account everything and I have been constantly giving quotes that does not consider all the informations. Quotes started from 4500 US$ to up to more than 9000$. We had ridiculous customer service. I will never trust this company to move my goods.

10. M

    Mina M.

    Source: MoveAdvisor · Naperville, IL

    20 Oct 20194+ bedroomPaid $13,011

    Horrible company - wont pay out damaged goods.

    I relocatted from Illinois, USA to Sydney, Australia and IMN moved my goods. There was about $6000 worth of damage and 6months later the insurance company (Custard Insurance Adjusters) want to pay $500 for the damage! IMN has not helped with the claim at all, even though they were meant to be the only point of contact for the move. Instead I have had to deal with 4 different companies for the move and insurance claim. Stay away from this company!