Joe Moholland Moving

Reviews

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1. L

   Lindsey A.

   Source: MoveAdvisor · Alexandria, VA to Richmond, VA

   12 Jul 20193-bedroomPaid $1,000

   Excellent, Efficient, Professional Movers.

   The packing crew was amazing! Elizabeth and her team provided the best customer service I’ve had in 18 years of military moving. The team was fast, efficient, professional and a pleasure to have in my home. I am happy that I found a company I can trust with my moves. I definitely recommend using their services.

2. J

   Jungwha K.

   Source: MoveAdvisor

   5 May 2012Paid $2,000

   Absolutely fabulous.

   We recently moved from Burke, Va. to San Jose, Ca in April,2012. We cannot tell you how pleased with LISA BAILLEY in the office of Joe Moholland Moving company in Woodbridge, Va. She was absolutely fabulous. She was very nice and straight forward.Even though we did not bring any furnitures, the bound weight gave us peace of mind when we packed 36 boxes. Lisa made whole moving process easier for us. We will recomment this company to our friends or family any time. We were very pleased from start to end.  .

3. H

   Henry R.

   Source: MoveAdvisor · Honolulu, HI to Washington, DC

   19 Feb 2022Partial movePaid $90

   Very satisified

   The 2-man crew dropped off my airfreight shipment. Although my location was inconvenient for moves of this kind (third floor walk-up, mid-town DC) they arrived on time and moved my things promptly. They called me twice beforehand, once to schedule the delivery, then again when they were 5 minutes away. Polite, efficient, and friendly.

4. Y

   Yancy W.

   Source: MoveAdvisor · Springfield, VA to San Antonio, TX

   22 Feb 20213-bedroomPaid $2,000

   Thieves

   It was our first military move and I was so happy with their service. Packing day they were very quick and polite. Moving day they were very efficient but still lacked in communication. They were rude to each other, didn’t communicate when they were about to do a task which lead to them dropping and breaking out king bed headboard. Even after that I was still pretty pleased. Fast forward to unpacking our items. All of my designer purses were gone. All of my non designer purses were in the book but not my expensive designer ones. Called several times to speak to a manager and couldn’t get through. Left messages and never heard back. Don’t use this company.

5. W

   W. L.

   Source: MoveAdvisor

   30 Dec 2013Paid $6,000

   Without a doubt the WORST move I have had in my 18-year military care.

   I will begin by saying that Joe Moholland Moving (a Mayflower flagged moving company) is meeting the MINIMUM obligation as outlined in the Joint Travel Regulation-- but that is it. Overall, the customer service is horrid and their staff places the company's financial gains over their commitment to providing quality service. Knowing that Owen Moholland is a military veteran I am appalled that his company places such little stock in moving military families.  At the request of JMM's customer service they moved our loading dates up and provided our family with a delivery date, exact times to be worked out with the driver. After they finished loading our home (again, at a time that was more convenient for their company) they informed us they would no longer be able to delivery our household goods when they agreed. Initially we were provided with no reason, other than the dispatcher wouldn't release our shipment; after complaining about the company breaking the verbal agreement to deliver, it was revealed that JMM was delaying our shipment by three days so they could pick up another home in the area.Now I completely appreciate the financial aspects of running a business but JMM placed their financial gain over the commitment they made to us. When pressed for an explanation John Grimsley, manager of JMM, stated JMM was within their rights to move the dates as long as they meet the required delivery date and they had no obligation to meet the verbal agreement they made with the family being moved.The delivery dates moving is just the tip of the iceberg. The company sent out a truck that was WAY TOO SMALL for our home and is "piecemealing" it on two separate trucks. The second of the trucks was then taken to company's warehouse and crated with no clear projected delivery date. Grimsley again stated they have until the RDD to deliver the items. As we all know, the more you move things the more they are damaged; it remains to be seen if everything even made it into the crates and their condition when it finally arrives. It is pretty obvious to most that a household of five would not fit into a truck the size of a Uhaul truck.Since military moves are paid for by the military we, the service members, have little recourse other than to make sure others know this company places little value in the military families being moved. We aren't paying their bill so they will use every possible exception in the JTR to make the move easiest and most profitable for their company.Any family in the great DC or Tidewater regions who are assigned JMM should call their travel office and request another company.

6. D

   David

   Source: MoveAdvisor

   30 Oct 2013Paid $5,000

   Horrible experience.

   Some of the high value items We're not even tagged Came up missing a TV Missing silverware Having Packers to understand English Would have been a plus Worst packing experience Packing kitchen items with garage items in thethe same box Was something we did not want to Would not recommend them at all.

7. K

   Kwoods

   Source: MoveAdvisor

   24 Jul 2013Paid $7,800

   Move and Communcations.

   Run.  Don’t call.  Don’t ask..Don’t even believe what they tell you, when they tell you or try to get responses when things go wrong.  I wrote a review a week ago after 25 days of waiting for our delivery.  Now, we have received the majority of our items and have been waiting for our master bedroom footboard so we cab actually put our bed together and sleep on it.  I have hounded them and all they say is that they will get back to us with info.  So, after telling them that if I don’t get some information I will take alternative actions, they finally send me info (telling me they had sent it before..yeah..like 5 minutes after I sent it to them0.  So, I get word today that my headboard had been shipped and is in route.  So, when I go to UPS I see it is actually being delivered today.  They shipped it on 7/17/2013, and never notified us of that.  What kind of [EDIT] Customer Service is that.  Worst in the industry if you ask me.  So, I say again, don’t trust them their sales reps or their CS folks.  Lies, more lies and total BS.    .