John Mason International Movers

Reviews

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1. S

   Stephen M.

   Source: RemovalReviews · Fleetwood, UK to Brecon, UK

   10 Mar 20212-bedroomPaid £3,844

   Thumbs Up

   Last weekend I moved home using John Mason International Movers. The moving went great, van was nice, well equipped and organized, the team was very nice and helpful. I would recommend to all.

2. J

   James G.

   Source: RemovalReviews · Chelford, UK to Shaftesbury, UK

   9 Mar 20212-bedroomPaid £5,364

   Use Them Again

   Just wanted to say thank you to John Mason International for taking excellent care with my recent house move. The two men who came to carry out my removal were very hard-working, efficient, friendly and polite. I would definitely recommend to others for the great service and very reasonable price.

3. S

   Scott B.

   Source: RemovalReviews · Dundee, UK to Greenfield, UK

   9 Mar 20212-bedroomPaid £4,759

   No Complaints!!

   The drivers was amazing - so kind and courteous was extremely careful when moving my goods. The movers were highly experienced and thoughtful and used their initiative when needed. I would highly recommend John Mason International Movers.

4. J

   Jerry H.

   Source: RemovalReviews · Carnoustie, UK to Bristol, UK

   8 Mar 20212-bedroomPaid £5,169

   Thumbs Up

   We used John Mason International Movers to move two houses into one house - one outside City and one in City. The whole process was easy, clear and where extra insurances were required on high value items this was promptly arranged. I would highly recommended John Mason International Movers.

5. E

   Edward E.

   Source: RemovalReviews · Sidmouth, UK to Pontyates, UK

   8 Mar 20212-bedroomPaid £4,216

   Good Work

   Highly recommend this removals firm. Everything ran super smoothly on moving day - the guys worked really hard and fast packing everything efficiently. Would definitely use again in future. Thanks John Mason International Movers.

6. J

   Jackie G.

   Source: RemovalReviews · Hillside, UK to North Berwick, UK

   3 Mar 20212-bedroomPaid £4,861

   Use them again@

   John Mason International Movers relocated our household goods from London. After ascertaining how carefully they carried out the packing and moving. I can honestly say the whole proceeding was speedy and seamless. I would highly recommend it to others.

7. R

   Rafael C.

   Source: RemovalReviews · Delabole, UK to Charminster, UK

   3 Mar 20212-bedroomPaid £3,909

   Great Service!!

   Extremely conscientious and considerate service. The removals team was efficient and effective. I'm still sorting through my stuff, but so far, nothing is damaged or broken. I will wholeheartedly recommend it to anyone looking for a good moving company.

8. L

   Liam

   Source: RemovalReviews · Bradford, UK to Aberdeen, UK

   12 Feb 2020Paid £1,800

   Excellent Company!

   Been working with Simon and the team for a number of years. Would highly recommend this company to anybody! They are first class International movers!

9. J

   James R.

   Source: RemovalReviews

   5 Mar 20233-bedroomPaid £10,000

   Poor service. Dodgy fuel charge added

   Moved from HK to UK and John Mason were the UK agent. As soon as the shipment arrived in UK they demanded a "fuel surchage" to release and deliver. Several requests to explain how they arrived at 120 gbp were unanswered. The team that delivered the shipment were helpful but the office admin was poor. Several items arrived damaged between HK and UK

10. E

    Emma L.

    Source: RemovalReviews · London, UK to Sydney, NSW

    16 Apr 2026Partial movePaid £2,000

    John Mason International — A Masterclass in Broken Promises and Deflec

    When my mother passed away, John Mason was entrusted with shipping a carefully selected group of her belongings from the UK to Australia — the pieces I had chosen to keep, sentimental items that mattered. They knew this from the outset. They failed at almost every level. The damage was staggering: - 4 of 7 furniture pieces (nearly 60%) arrived with substantial damage - 23 of 36 framed pictures (64%) were damaged - 20 of 25 boxes (80%) arrived with significant damage and multiple broken items inside This wasn't bad luck. A clothes horse was wrapped with zero structural support — predictably crushed. A butler's tray was physically forced into a box 20cm too small, splitting the wood and breaking the hinges. There is no way the packers could have failed to hear the wood cracking as they forced it into a box that was plainly too small. Framed pictures were packed together with ornaments and no padding between them. Glassware was wrapped inconsistently — wrap one, leave one — even in boxes marked fragile. Even John Mason's own Australian partners were visibly shocked at the state of it. The complaint handling was worse than the damage. - The International Sales Consultant, who sold the service with great promises, vanished the moment the contract was signed — not a word. - The International Move Manager's response to a detailed damage report was to forward an insurance form and — I kid you not — follow up asking me to complete a feedback survey. Operations fobbed me off. When I finally escalated, their "investigation" consisted of asking the packing crew whether they'd packed well. Unsurprisingly, the crew said yes. That was it. That was the investigation. - I sent a detailed rebuttal with documented evidence, photographs, measurements. The response? Silence for over a month. When the Group Export Manager eventually replied, she simply restated that the crew were "experienced professionals" and they stood by their work. No engagement with the evidence whatsoever. - The CEO then stepped in to say he was satisfied the complaint had been handled "appropriately and professionally" — and helpfully suggested I contact the British Association of Removers Consumer Affairs team. What didn't he mention? He sits on their board. Draw your own conclusions about the impartiality on offer there. The unexpected costs were a particular sting. I understood I'd paid for a door-to-door service. Instead, I received not one but THREE additional invoices from the Australian partner — totalling considerably more than advised, including a charge for a "long tramp" for less than 25 metres from truck to door. They refused to deliver until every invoice was paid and threatened storage charges if I disputed. My late mother's belongings were effectively held to ransom. A warning on insurance — please read this carefully. I asked John Mason directly whether I should list every individual item or group them. I was explicitly advised to group them, particularly for categories like kitchenware. With hindsight, this was disastrous advice. The insurer calculates payouts based on the number of items listed against total declared value. If you under-list, you under-recover. List every single item — every bowl, every glass, every utensil — with an individual value. It feels pedantic. Do it anyway. John Mason's guidance cost me significantly in the claims process. The pattern here isn't a run of bad luck. It's systemic. - Feedback is collected at the point of uplift — before your goods arrive and before you have any idea what condition they'll be in. - Complaints are deflected to the packers themselves. - The CEO rubber-stamps the process. - And the suggested independent body isn't independent at all. I paid for expertise, care, and support. I got none of the three. If you are moving sentimental items, irreplaceable belongings, or anything that matters — please look elsewhere. (I can provide additional photos if wanted - the same I shared with John Mason when making my complaint directly with them, given them the first opportunity to rectify) Update Weeks of follow-ups to get a complaint response — a public review gets a reply within hours with the same defensive tone used on other 1* reviews. That tells you everything. Insurance covers accidents, not a 78% damage rate from inadequate packing. I wanted my mother's belongings intact, not a payout. "Taking responsibility" should mean packing items properly — the only undamaged boxes were full of books. Responding to a complaint is not the same as addressing it. BAR independence? Their CEO sits within that organisation. Conflict of interest, however they choose to dress it up.

    Response from John Mason International Movers

    We are sorry to read how you feel about your experience, particularly given the personal circumstances surrounding your move. We do understand how upsetting it is when items of this nature arrive damaged. However, a number of the points raised do not fully reflect the position or the process that has taken place. Your shipment was fully insured, and your claim has been accepted and settled in line with the policy. As with all international removals, insurance exists to deal with instances where damage occurs during transit, regardless of where in the journey that may have happened. We complete over 10,000 international moves each year, and while issues of this nature are not typical, the process is designed to ensure that customers are protected when they do occur. International moving is a multi-stage process involving shipping lines, ports, customs clearance and destination handling. While we take responsibility for the services we provide, certain elements sit outside of any mover’s direct control. We do not recognise the suggestion that your complaint was ignored. Your case was reviewed by senior members of the team and responses were provided throughout. While you disagree with the outcome, the matter was fully considered. As a member of the British Association of Removers, we follow a structured complaints process. Where a customer remains dissatisfied and we believe we have acted correctly, the matter can be escalated to an independent consumer ombudsman. This is one of the protections of using a BAR member, ensuring complaints can be reviewed impartially outside of the business. In terms of independence, the British Association of Removers is a government-recognised trade body. Any involvement referenced is advisory only and has no influence over complaint handling or outcomes. With regard to the additional charges in Australia, these relate to a licensed broker’s fee (a minimum charge applied in Australia for inheritance shipments) and a long carry charge due to access conditions at the delivery address. While estimates are provided in advance, final costs can vary depending on site conditions and services required at destination. We stand by the professionalism of our crews and the processes followed, but we do take all feedback seriously.