Kent Removals

Reviews

Dated rows only. Movers cannot pay to add, alter, or remove a review here. Licensed rows carry a small source label. Reader reviews are read by a person before they go live. How we handle reviews.

1. H

   Honest R.

   Source: RemovalReviews · Camberley, UK to Maidstone, UK

   4 Aug 20222-bedroomPaid £1,000

   ***WARNING!***DO NOT USE! I LOST £1K! SOPHISTICATED SCAM!

   ****WARNING***: USE THIS COMPANY AT YOUR PERIL! SOPHISTICATED SCAM RING! Reported to police and authorities. They spend all their time flagging negative reviews on here and other review platforms and recently took down their Facebook page which had so many bad reviews from REAL people. Trust Pilot has verified this review as I had proof! A bunch of unprofessionals who verbally abuse and swear at customers making a mockery of their mental health from their WeCareRemovals account (they have now been forced to retract their abusive response in colourful language after I flagged with Trust Pilot), charge extortionate additional costs on the day of the move and subcontract their work to non uniformed unprofessional movers who turn up in a dirty small van. Since then, another professional honest company has had to use TWO LARGE Trucks with FOUR men to move my things. I have been told there was NO WAY my things could fit into a Luton van that WeCare was offering! My advice to anyone reading this review is to RUN a mile away from a business who only insists on taking payments via bank transfers. It is a calculated move for when things go wrong as they know fully well customers are not covered. We Care Removals and Kent Removals are the SAME company who operate with different names (to rip customers).This was confirmed to me in writing by their staff. Upon checking the records of KentRemovalsLTD on the U.K. registrar of companies called Company House, it shows company’s owner. However You will never speak with him and only ever speak to an English man, who in the beginning is very professional, cracking jokes, etc. until you pay money. They subcontract jobs from WeCare Removal to Kent Removal LTD. Contact made on 6/9/21 after finding WecareRemovals online and was emailed a fixed quote of £1,000 for removals & storage by a team of “professional movers.” 10 hanging boxes, protective furniture covers for mattress, glass furniture, to be provided. Staff insisted payment only via bank transfer. This rang warning bells but ignored intuition & made full payment on 11/9/21. 13/9/21 at 8.45am 2 non-uniformed men in a tattered dirty van arrived with cling film (claimed they were no furniture covers available) and 6 hanging boxes. Despite staff advising work isn’t subcontracted, men appeared sub-contracted and one spoke no English. Claimed my items where not on inventory list and showed an app – were I suspect the job had been picked from. So much for a team of "professional movers." Alarmed as I had never filled out “inventory list,” made a call to this dishonest company who said there is additional costs for items not on inventory list. I questioned this “inventory list” as had never filled one. The Englishman became aggressive, verbally abusive and hung up. I made 3 attempts to speak with him & each time he ended the call. I spent next hour in limbo trying to clarify there was to be no additional unexplained last-minute costs. He eventually sent email with screenshot of an “inventory list” I had supposedly filled - the items listed & quantity were incorrect. I had not filled this list and had never done so. He eventually acknowledged that I did not fill this, it was their error and I will not be charged extra. He then threatened me with additional costs for “delayed loading time.” It was almost 10:00am, I was extremely stressed & feeling trapped in a hostage situation with different threats. I had spent 1hr 15mins battling a fake inventory list now had to battle with new issue of extra costs for “delayed waiting time.” As I tried to find out more, He refused to talk with me -phones went unanswered. Eventually, a lady with very limited English picked up phone and claimed she was not aware of the issue & would pass message to the Englishman. At this stage, knew I could not entrust these individuals with my things in long term storage given their questionable behaviours. Who knew what additional extra cost could crop up when they had my things in their storage? It was akin to playing dice with death & given everything that had happened, their unprofessional aggressive behaviours & catalogue of unexplained last-minute costs, I could not continue with their service. Asked for full refund & it was denied. And that is how I have lost £1,000! They have since spent all their time flagging my reviews as fake but I have shown evidence to trust pilot! Please AVOID this company! I am still fighting to get my £1,000 back and have joined forces with others who have gone through similar to report them to the police, etc. Please, please, STAY away from this company or be like me and lose your £1K cash! Bring on your lawyers! See you in court! RUN AWAY from these scammers please!