Key Moving and Storage

Reviews

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1. S

   Sameul

   Source: MoveAdvisor · Hempstead, NY to Teaneck, NJ

   11 Mar 20171-bedroomPaid $750

   Positive experience.

   My moving experience was stress free and affordable. I am not a big fan of moving but it had to be done. The movers were knowledgeable and friendly and the move went without a glitch. Overall I highly appreciate the professionalism they handled themselves from beginning to end.I highly recommend.

2. C

   Catherine V.

   Source: MoveAdvisor

   12 Jan 2017Paid $600

   Amazing.

   My experience was nothing short of amazing and stress-free. Mr. Scott Coleman is very honest and a wealth of information. There were 2 guys who did the packing and moving. I must say they are very fast and it's not an easy job! I am very grateful and they have reasonable rates! I would definitely use their services again.

3. S

   Sam

   Source: MoveAdvisor

   16 Feb 2016Paid $1,100

   Top notch moving company.

   The best moving company I have used thus far. The crew were very professional,cleaned up and took all of there garbage. They also gave a courtesy call to let me know that were within a half hour of reaching my residence. I would with out a doubt recommend key movers to anyone looking for a reliable and affordable moving company. I will for sure use them for my next move.

   Response from Key Moving and Storage

   Thank you for your business and for the kind review. We wish you all the best! Key Moving. www.keymoving.com.

4. G

   Gloria

   Source: MoveAdvisor

   24 Nov 2014Paid $1,235

   It took a while.

   It took nearly a month to move my goods from NJ to Minnesota but that is what I agreed to. My move did consist of mostly boxes and very little furniture so I may be a bit one-sided in my review but I was afraid that when what I did ship arrived, I'd be appalled at either damage or stolen items since it had been stored and out of my control for so long. Not the case at all. There were a few dinged boxes and upon opening one marked fragile, a delicate glass was broken but I chalked it up to the way I packed it. Otherwise, I am thoroughly pleased with this moving company, their respectful and professional employees and will highly recommend them to all concerned.

   Response from Key Moving and Storage

   Thank you for your business and for the kind review. We wish you all the best! Key Moving. www.keymoving.com.

5. A

   Andrea D.

   Source: MoveAdvisor

   14 May 2014Paid $1,870

   Top Notch Moving Company.

   Did my research and found Key Moving online. Same day a colleague of mine recommended them. I was relocating for work from NJ to Boston and looking for a company with excellent service and know-how in handling tricky logistics at both ends of my move (heavy furniture, lots of packing, difficult building restrictions in Boston, time restrictions, the works). They came through on time, on budget, nothing broken..handled a tough move like a pro! I could not be more pleased. Working with Scott and his team was a surprisingly great experience.

   Response from Key Moving and Storage

   Thank you for your business and for the kind review. We wish you all the best! Key Moving. www.keymoving.com.

6. M

   Meredith

   Source: MoveAdvisor

   17 May 2012Paid $1,999

   Excellent Service and Delivery! Would recommend for cross country move.

   When I knew I was moving to California from Philadelphia, I didn't realize what it would take to find a reputable mover. I heard horror stories all over the internet.I did a TON of research and Key Moving and Storage did a perfect job. They said they'd be there at a certain time and they were, and they were professional too. Scott alleviated my fears because moving was stressful enough. My things came today completely intact. The quote was nearly to the dollar after I had sent Scott my number of boxes after I packed. There were no surprises and no drama. Thank you Key Movers!

   Response from Key Moving and Storage

   Thank you for your business and for the kind review. We wish you all the best! Key Moving. www.keymoving.com.

7. C

   Chris

   Source: MoveAdvisor · Greenwich, CT to New Orleans, LA

   30 Oct 2017Partial movePaid $2,000

   Great sales process but they failed where it mattered most.

   - Key got my business because their sales associate did a great job on the phone. Not pushy, just answered my questions and added good ideas. - Scheduling was fine. The truck was a couple of hours late for the pickup which caused a little stress. - Packing was adequate. - Delivery was reasonably fast. - The largest and most valuable piece was missing. A desk. How do you lose a desk? This is "Moving 101": Get all goods from Point A to point B. Weeks and weeks of waiting and courteous promises to search the warehouse ended with nothing. The only plausible scenario is theft. The desk was rare and a family treasure and insurance is inadequate to come close to covering it. My loss was far greater than the cost of the shipment. I will never repeat this mistake.

8. E

   Eric P.

   Source: MoveAdvisor

   29 Jul 2016Paid $4,500

   AVOID this company.

   This month (July 2016) I moved from 2 bedroom townhouse in Pennsylvania to a 2 bedroom apartment in Colorado. I had moved within the Northeast before but never across the country so this was my first cross-country moving experience. I used MyMovingReviews.com to get some estimates from different companies in early June. I was contacted by maybe 10 companies. One of the reasons I selected Key Moving and Storage was that in their first email to me they claim “We offer in-home estimate for FREE – that’s the most accurate way to estimate a move and that way you can get a ‘not to exceed’ quote.” They followed up the same day with another email stating: “My name is David, and I just received your request for a moving quote and would like to offer you a Free In-Home Estimate. “Here at Key Moving & Storage, we pride ourselves on the quality and accuracy of our in-home estimates. Our estimators are professionals who will take the time to explain the moving process and walk through your home in order to truly understand what it is you plan to move. This opportunity will allow you not only to receive an accurate not to exceed quote, but to also spend time face to face with a specialist who represents our company, and will be directly involved with all aspects of your move.” Therefore I emailed them and asked for an in-home estimate. The emailed reply from “Senior Relocation Specialist” David Carter was “We routinely provide binding quotes for moves less than 3 bedrooms without an in-home estimate.” He also called and left a voicemail stating “Most of the quotes that we give, they are binding quotes, meaning they’re not going to change on moving day, and we do them over the phone without an in-home estimate and our system really is that good. We have an A rating with the Better Business Bureau and you won’t find any complaints regarding our quotes not being accurate.” Red flag #1: bait and switch marketing tactic (disappearing offer of in-home estimate). I made the poor decision to proceed with this company and go over my inventory by phone. David Carter was pleasant enough and gave a quote around $2000. I wanted to ship one car and asked about car shipping. David Carter gave me a quote and told me I would be contacted by the car movers. Then I received a voicemail from Ely from United Freight of America stating “We’re the auto division for Key Moving and Storage.” Red flag #2: Referral to United Freight of America, a brokerage-type car moving company based out of Florida that was a horrific experience as I will describe in a separate review of their company. UFA’s salesman Ely’s claim to be calling from “the auto division for Key Moving and Storage” appears to be fraudulent, although that is not so much a complaint about Key Moving and Storage as it is about UFA. However Key Moving and Storage bears some responsibility for what companies they choose to refer to (and I would suspect receive a referral fee from). Several days before moving: emailed David Carter an updated inventory and quote was increased by about $300. Moving day: 3 men arrived in a truck labeled Key Moving and Storage. They did a good job of moving my things carefully and putting padding on the larger items. However the foreman was rude, and among the first things he said upon walking into my house and looking at the kitchen and living room was “this is more than what’s on your inventory and the price is going to go up.” This is before looking at the upstairs 2 bedrooms so how he determined this, I do not know. Ultimately he increased my quote by about $1800 on moving day. He did use the same fee per cubic foot but the cubic footage he quoted me was about double the phone estimate. Red flag #3: price increased by almost 100% on moving day. As I said, they did a good job moving stuff out of the house, but the foreman was rude and at the end he requested a tip (I was planning on tipping anyway). When I handed over the tip, he made a disgusted face and did not thank me, just walked out of my house. Red flag #4: unprofessional to solicit a tip. Foreman rude in general. (I was going to tip anyway.) He stated to me “they gave you a bad estimate” in defense of raising the price from $2200 to $4000 on moving day. Red flag #5: foreman badmouthed other divisions of his company (sales). Unprofessional in any circumstance even though obviously I did receive a “bad estimate.” They claim a 7-21 “business day” window for them to deliver your items from East Coast to West Coast which they consider Colorado to be a part of. Several days after my stuff was picked up, I was called by the driver of the truck taking my stuff across the country. He told me that his truck broke down in Pennsylvania and the delivery would be delayed. They were still within the agreed upon time window so I was not particularly upset. He estimated he would arrive on “Monday or Tuesday.” Over the next several days I received several more calls about how the truck broke down again, etc. etc. and the delivery date was pushed back by another 7 days. The truck driver repeatedly told me he would give me 24 hour notice before dropping off my stuff. On a Sunday, he called to give 24 hour notice and said he would arrive 4-6p.m. the next day. On Monday morning around 7:30 a.m., he called and said now he would be coming 10a.m.-noon, thus giving me 2 ½ hours’ notice and requiring me to change some plans. He also asked me whether I owned a motorcycle. I said no and he said yeah he thought that went with the other shipment. I guess if I had said yes I could have gotten someone else’s motorcycle for free. The driver arrived with his-18 wheeler around 11:45 (a different driver than the people who picked up my stuff in Pennsylvania). His truck was unmarked and I am unsure whether he was an employee of Key Moving and Storage, or a contractor. He had 1 other guy with him who later told me that he lives in Colorado and had been hired by the driver off of craigslist as he is a “freelance mover.” The driver said he was unable to park on my street so I would need a shuttle service (they rented a UHaul and moved my stuff into that, then came back with the UHaul). This would cost $450. This was stipulated in the contract so I was aware of this possibility of extra expense. I wasn't sure whether an 18-wheeler would work out on my street, which it almost did but unfortunately there were a couple of parked cars in the way. Red flag #6: An email they had sent me stated “Our employees are all background checked, drug tested and have a minimum of 3 years of experience in the moving industry.” Yet one of the movers who came to my house told me he was a “freelance mover” hired off of craigslist. Another mismatch of promises versus delivered services. Anyway, the movers came back about 4 hours later in a UHaul they had rented. The driver was unprofessional, yelling at his partner the whole time. They locked themselves out of their UHaul cab by mistake (the back, with my stuff in it, was open). The first thing the driver did was take my cash payment of the full balance, a couple thousand dollars. They then moved about 2 small items into my house, then took a break to argue about what to do about getting into the truck cab. About 20 minutes went by, then they requested that I drive them in my personal vehicle to UHaul, 25 minutes away. I said I would be willing to do this but not until they unloaded my stuff. They unloaded my stuff, had to take my hinges off the front door (which they later re-hung inadequately so that now my door doesn’t close very well), made a lot of noise so that my neighbors were poking their heads in and wondering what was going on. The driver was yelling at his craigslist “freelance mover” (who seemed less competent at moving, but was more pleasant, than the driver). They had a lot of trouble getting one of my couches in the door. One of my tables was broken, about which they commented “they didn’t pack your stuff right in Pennsylvania, this table wasn’t meant to hold that much weight but they piled boxes on top of it.” Red flag #7: Again, workers insulting/blaming another branch of their own company. My mattress was folded in half and now (a few weeks later) has a big crease in it that is probably permanent. To be fair, and the only reason I am giving a 2 star review instead of 1 star, the majority of my stuff was not broken including a large mirror that I was worried would break. The movers in Pennsylvania did a good job of packing my stuff. The Colorado end movers were not that careful and they scratched up my hardwood floors. The Key Moving contract specifically states that “Disassembling, reassembling, and placement of all furniture upon delivery” is included in the fee. The Colorado end mover asked me “whether I needed anything reassembled.” I said yes, since this was in the contract and I had already payed for it. They did a really, really terrible job of reassembling the furniture (I just asked that 3 things be put back together, not even everything that had been disassembled). Our bed frame had 2 wheels missing that they were unable to locate. They assembled it anyway but it was clearly wrong, with a random spare metal beam that they left laying on the floor, and put together completely crookedly and looking ridiculous. They didn’t have a wrench to tighten the bolts on our table – they explained that they had forgotten their tools in the 18-wheeler. While they were trying to get my couch in the door they repeatedly asked me whether I had a hammer, which I told them was in the boxes they were moving in. Oh, and they asked my wife which way she wanted the bed frame facing. She told them, then they told her that putting it the other way is better and proceeded to do it that way. They called her "hon." We ended up having to just disassemble the bed frame and put our mattress/box spring on the floor, because the frame is still missing wheels that we’ve never located, and they did such a comically bad job of putting it together. Red flag #8: They did not satisfactorily reassemble my stuff, which it says they would in the contract. (Of course, if you want them to leave your house at the end, you have to sign a form that says something along the lines of you’re totally satisfied and they delivered everything and everything is great.) At the end, I noticed that a small desk we own with sentimental value (it was a wedding gift) was not there. I asked about this and the truck driver said oh yeah, was it a green table? – Yes. – That’s still in the 18-wheeler. So they asked me to come pick it up in my car (at this point they had hired a locksmith who had let them back in to the UHaul cab). It would have been well within my rights to tell them they needed to bring my table to my address, but I just wanted it over-with so I drove 25 minutes to UHaul (where the 18-wheeler was parked) to get my table and 25 minutes back. If I hadn’t noticed it was missing, it likely would have been gone forever, or maybe in someone else’s house like someone else’s motorcycle almost became my property (see above). Red flag #9: They’re not too sure what items are yours and what are someone else’s. In the end, the quoted price was about $2300. The final price I paid was about $4500 plus tips. This has been a long review. I hope that by writing it I can save maybe one or two people the aggravation of dealing with this company. You won’t save any money and you’ll get bad service.

9. T

   Tanya

   Source: MoveAdvisor

   27 Nov 2013Paid $2,300

   Fradulent Pricing & Billing.

   I received a binding estimate for moving services with Key Moving & Storage. The estimated was based on a cubic footage estimate after I supplied a completed inventory list of items included in the move. I inflated the number of items 30% to ensure that the estimate was accurate.  The sales representative also advised me that the cubic footage would be clearly marked inside the moving truck. At the time of the move, I learned that the cubic footage was not clearly marked inside the truck. The mover also advised me that he was uncertain that the cubic footage quoted on the binding estimate would be sufficient for the move. I advised the mover to prioritize moving the larger items into the moving truck and to advise me as they approach the cubic footage quoted in the estimate and I would hire a different moving company to handle the remaining items. The mover agreed to my request; however, the mover proceeded to load smaller items in the truck which resulted in lack of space for the bulky items. I repeatedly reiterated my request to the movers to place the larger items in the truck, the mover assured me there was sufficient space in the truck. The mover subsequently informed me that I exceeded the cubic footage estimate and would exceed my binding estimate, although I initially requested to be advised prior to reaching the cubic footage capacity. As a result, I asked the mover to remove some of the boxes from the truck to make room to move the larger items (per my initial and repeated requests) without exceeding the estimated cubic footage in the binding estimate. The mover proceeded to ask for me to "take care" of his moving team and "make him a deal", so he would move all of my items. I inquired what he meant and he continued to be evasive. I asked for a quoted price and he reiterated that I needed to "take care" of his "guys" and that I should "make him a deal". Ultimately, I paid cash over the quoted amount to "take care" of "his guys" after the mover's continuous harrassment. I was left with additional charges to move the smaller items and trashing several other items as a result of what turned to be a "grossly inaccurate" cubic footage estimate, despite my best efforts to protect myself. I made a split payment for the move (cash and credit) and the mover double-charged my fiance's credit card. I emailed the Key Moving & Storage sales representative asking a return call to discuss services provided and was never contacted. I was unable to reach the sales/customer service department after my move.

   Response from Key Moving and Storage

   We are sorry to hear about your recent experience with us. We are in the process of making changes to our lines of communications with our customers during the move. We disagree about the over charge on the credit card. We charge the amount that was on the slip.

10. U

    Usha M.

    Source: MoveAdvisor

    12 Aug 2016Paid $5,561

    Missing items, Damage to goods and bad handling of itemsp.

    Key Moving had sent us an email and after talking to a person called Fred and his manager we decided to use their services. They told us a cost, we said ok and then when the people came to load they charged us more stating that there was more things. We were ok. They took our stuff from Danbury, CT on 5th July 2016 and Key Moving delivered my stuff on 10th Aug 2016. We found that they did not deliver the following 1. A suitcase with both my husbands and my wedding clothes costing $8000. 2. A Raleigh Bike costing $1000 3. A new ladder costing $150 4. A box containing crockery etc. They damaged 1. New leather sofa costing - $3000 2. The coffee table 3. The ottoman 4. Bookshelf which is beyond repair costing - $200 5. The study table which cannot be salvaged 6 . Prayer table which is beyond repair 7. Prayer Altar which costs $250 8. Pottery which was broken 9. Floor lamps were broken and we were not able to salvage A box containing garbage was delivered along with our boxes and one of the person who was unloading was throwing our boxes which caused more damages to our furniture. We contacted them and they said they will check with the driver, the container etc. and will get back to us. The wedding clothes and wedding items were both expensive and of sentimental value. Pathetic services and a loss in every way. You cannot trust them to deliver your stuff safely and without being robbed.