KLM Vanlines

Reviews

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1. J

   Jeanette W.

   Source: MoveAdvisor

   30 Jun 2016Paid $8,500

   They doubled the quote and won't give us our belongings.

   This is the worst moving company out there. Beware of being lied to, ripped off, treated rudely by "supervisor" speaking foreign language you cannot understand and then fight for your belongings beginning the day they do not show up when 5he said they would. We called. They said unfortunately, we cannot get it there, it will be almost two weeks by the time we get it. They said they make California -Washington runs twice a week. But they picked us up in Bay Area and took it back to Los Angeles where it sits. We sleep on the floor, a 96 year-old mother, a 69 year-old cancer patient, and a 64 year-old disabled woman. No thanks. Shame on you KLM. Some family business! What kind of family? Mafia family? Even made my sick husband give more money on pickup than contract stated 55% vs 1/2:of balance. So now they have about 90% of our payment. What is their incentive to bring us our things? Bad people. All of them but the loaders and packers who were new-hires in training. Signed, Jeanette Wilcox.

2. S

   Sandra J.

   Source: MoveAdvisor

   24 May 2016Paid $3,600

   Don't hire this company.

   DATE OF MOVE: MARCH 2016 MOVING COMPANY: KLM VANLINES, 9250 Independence Ave, Chatsworth, CA 91311 DO NOT HIRE THIS MVOING COMPANY!! HUGE DISCONNECT BETWEEN THE SALES STAFF, THE MOVERS/PACKERS, THE DISPATCH OFFICE, AND THE MOVERS/UNLOADERS. From what I can tell, the sales representative has little to no communication with any of the actual business of the company. The following represents this lack of communication 1. In e-mail and phone conversations with the sales representative, I was led to believe that my items would be picked up during the second day of the two-day window for item pick up. Based on that information, I made plane reservations to leave my home the day after this second day of the two-day window. However, not only did they come on the first day of the two-day window, but it was early morning on that day. We had to get up at 5 am to be ready for them. And then, we had to spend two nights in a hotel rather than one, which was an unexpected expense and not very pleasant. 2. I spent quite a bit of time on the phone and in e-mail with the sales representative discussing each of the items that would be moved and a good estimate of their weight. I know the moving estimate was an estimate, but I didn't expect that the move would cost over three times as much as the estimate. That is unacceptable, especially since there was nothing more than what was on the original list. 3. Prior to the move, I e-mailed the sales representative about the size of the delivery truck (since I was worried about a large truck fitting into the driveway of my new home and if the truck does not fit in the driveway, they charge an extra #300); the sales representative assured me that it would be 26 feet. However, the person at dispatch said she had no idea why the sales representative would say that since they never use that small a truck Fortunately, the large truck did fit in the driveway and I didn’t have to spend an extra $300 but the key thing is that I wouldn't have found out about it if I hadn't bugged the dispatch person several times. 4. The guys who packed and loaded the items said that they thought the truck would reach WA by the Tuesday following the Thursday on which they loaded it. The sales representative had also told me that the items would likely arrive within a week. As a result, I had the movers pack all clothing except for a very few items. When I called dispatch the following Tuesday, however, they said that the large truck (into the ite3ms were loaded) had not even left LA yet! At that point, I was living in an uncomfortable guest suite with only a small suitcase of belongings. If we had known that it would take so long, we would have packed more things. And we would have made sure everyone involved had the correct information! 5. The sales representative never told me that my items would go to LA, get unloaded, sit there for a number of days, and then get re-loaded. That omission seems grave. What's more, all that moving on and off trucks seems in ensure some damage, especially to fragile items. THE DISPATCH OFFICE DISPLAYED VERY POOR CUSTOMER RELATIONS I called the dispatch office at least once a day to ask for an estimated time of arrival of my items. Here is just a short list of these calls and their lack of response: 1. The first few times I called, they said they would find out this information and call me back. They never did call me back. 2. One time when I called, they said the items were loaded on a truck and they would call me with the driver’s name. They never did call me back. 3. The next day when I called, they said the items were not actually loaded and they wouldn’t be loaded for at least a few days. 4. The next time I called, they said the driver’s phone was not working, but that he would call me as soon as it was working. He never called. 5. When a driver finally called to say the truck was loaded, he gave me only a two-day window to meet him on delivery, and it just happened that I was out of town. Fortunately, a family member could meet him. MANY OF THE ITEMS WERE POORLY PACKED AND DAMAGED AND/OR COMPLETELY DESTROYED. The items (especially the fragile ones) were poorly packed (no bubble wrap used at all). Many of them arrived damaged and/or broken. I am currently awaiting a claims adjustment, but the private company can take as long as three months to settle.

3. D

   Dragan M.

   Source: MoveAdvisor

   18 May 2016Paid $4,200

   Don't use them.

   I used them to move from California to Arizona, 716 miles. the original quote from Bob was $4200, based on estimate of the furniture items. the agreement was they will get the real weight of my items, show me tickets from the scale, and I will pay $0.36 per pound. I accepted that. That was, I thought, very professional and better than paying per estimates. The first driver came with no ticket from the scale to show the weight of the empty truck! He wanted to estimate everything by himself! I let him go through all the items after which he said it will cost me $7800?? I refused and sent him go without my load. Soon after a manager Jeff called me and started promising to correct all misunderstanding. I felt that was fair, accepted it and canceled other deals I started making in the mean time. The second driver comes and brings the ticket from the scale. That was expected and I was happy, thinking that all is good now..until the delivery time came. For days I couldn't get the truck arrival date from the KLM office, although they promised to call me back "soon" every time. They never called!! Eventually I get called one day in the evening that the truck will be at my destination at 6:00 AM the next day. Ok, I am ok with all that just to get my household. However, the new driver, and a different truck, came with no second ticket from the scale. So I was requested to pay in full the original estimate in cash!!?? Or no delivery. I couldn't be cornered more than this. I paid as they wanted. I will also say that from one friendly person (can't disclose who it was) told me what was the weight of my household, and it was more than 1000LB less than the estimate. They overcharged me for more than $500! Never use these thieves.

4. D

   Diane

   Source: MoveAdvisor

   31 Mar 2016Paid $9,582

   Mover Beware!!

   Boy was I taken advantage of in my move. I received a quote for the company to pack and move my 3 bedroom house. BOB gave me a quote for $3182.22. A date was set for the movers to come and pack. When they arrived they started packing my belongings. They were about an hour into the packing process when the packer said your quote was low. Now understand they are in the middle packing and the guy says it is going to cost you about 3 times what you were quoted. What do you want me to do? I had no choice as my move was planned for a certain time they continued to pack. They just through things in boxes, had to be told to take the pictures off the wall, did not mark what room the boxes were from, and did not wrap the contents, fill the boxes and even pack empty boxes. They tore the hinges off of the sewing machine table, multiple boxes ripped, and several objects were water damaged. I am still trying to find my belongings. I tried to call the company and had to leave a message. I am still waiting to hear from them. I have made 5 moves across country and this is by far the worst one. A move that was quoted at $3182 ended up costing me about $10,000. They don't care about you or your belongings. DO NOT USE THIS COMPANY.

5. S

   Steve W.

   Source: MoveAdvisor

   14 Mar 2016Paid $2,000

   F rating with BBB.

   YOU HAVE BEEN WARNED!! Do not use this company. Load was picked up on 12/23/15 and NEVER made it to it's final destination. Furniture was broken. Constant lies from David. In fact, after two weeks the driver texted me and told me not to believe anything from the office as " I told you in the beginning that the only person will be honest with you, will be me." Load was left by KLM in an unsecure storage area. We went and picked up the load after 30+ days of no activity. Have requested a refund since the company never delivered it. It's a nightmare dealing with these guys. Spare yourself the pain and frustration. I feel sorry for the others who had stuff in that same storage unit. They deserve a zero rating so I gave them a one. Shame on me for not doing more research on these guys. BBB rating is an "F". I filed a complaint through the Better Business Bureau and after numerous attempts, KLM never responded back to the BBB.