LB Moving Group

Reviews

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1. D

   Deborah A.

   Source: MoveAdvisor · Greensboro, MD to Melbourne Beach, FL

   13 Jul 2018Partial movePaid $3,057

   Terrible company.

   Do not do business with this company. The salesperson will tell you anything you want to hear to get your business. After you sign the contract and give a deposit then things go seriously downhill. We cancelled our move with Liberty Bell because we could not get anyone from the company to call us back for several days right before the move. We didn't know if anyone would show up and if they did what they would do with our furniture. These people should not be in business. We had to rent a u-haul and move everything ourselves.

2. S

   Sandeep P.

   Source: MoveAdvisor · Cary, NC to Santa Clara, CA

   12 Jul 20181-bedroomPaid $3,000

   Fraud Business.

   NEVER DO BUSINESS WITH THIS COMPANY. They falsely claim contract terms and when the mover shows up at house, they want to charge me way more. I signed a contract with them to move my household items from North Carolina to California when Ashley Fletcher called me and stated that they would charge me based on the actual weight of my household items. One week before the scheduled move, Timothy Broderick calls me to increase my deposit, stating that he is just making sure that the truck has more room reserved for me and also promised that the final price will still be based on the actual weight of my household items. The movers came to my home and they decided that they wanted a flat price and additional stairs fee (even though my quote already included a stairs fee). When I called the customer service of this company, they tried to manipulate the issue and said that mover is going by the rules and I am not. When I explained to the team that I did not agree to such terms, they said they would arrange a different mover before my flight on 12th of July at 8am. They never called me. I had to call every day to check and they kept stating that movers will be at my home the next day until 11th of July. On 11th of July at 2pm, Sam from their company called me and stated that they cannot dispatch movers before my flight. I talked to their customer service head Jessica and she would not refund my deposit even though it was their mistake of not setting up the movers according to the contract terms. This has been my worst experience. I fortunately have enough documentation on emails for this communication and will end up filing complaints against them. Please make sure you look at the consumer complaints filed against this company before you sign up a contract with them.

3. L

   Leslie T.

   Source: MoveAdvisor · Champaign, IL to Clearwater, FL

   18 Jun 20182-bedroomPaid $2,400

   Absolute nightmare.

   DO NOT USE liberty bell! Worst communication I have ever dealt with! The movers never showed up! I received a ton of emails saying the driver would contact me and he never did. The HR SHANNON spoke to me and told me she would resolve the issue and call me back on my first available move day and NEVER called back. I had to rent a uhual which only thing I could find at such short notice was a small 12' truck so I had to leave things behind that I didn't want too. I had to pay someone to drive one of our vehicles and we had two vehicles already to take which is why we hired a moving company in the first place. Since we had 3 drivers and 3 vehicles we had to stop on the way which cost more for hotel for all of us with 3 adults and 2 children. The whole drive down from IL TO fl NO ONE called me! They just never showed up and didn't call. I decided after we got to FL to call them myself and I waiting two days after leaving message and no answer back. I left an email and finally someone responded. I was told they would refund my deposit. That was almost two weeks ago with a email stating 3-5 business days before it post in my account and NOTHING..I just moved to another state with children and am out over $800 plus all the extra stress and hassle it was to actually get down here when moving to another state alone is stressful! Just beware that the sales people are smooth and they make it sound like it's worth it but it's not!! Get a pod and save yourself the nightmare! I was going to post some pictures of a few emails sent to me but it isn't letting me. I struggled with hiring this company in the first place bc it had some very bad reviews but the good ones were really good. If anyone wants to know more about my experience please don't hesitate to respond to this and ask!

4. K

   Kara P.

   Source: MoveAdvisor · Rochester, NY

   14 Jun 20181-bedroomPaid $3,000

   Lawsuit.

   Currently pending lawsuit in Florida, complaints with the attorney general in Florida, Georgia, and with the BBB. Second lawsuit pending for false advertising. Bait and switch advertising, price inflation. If anyone would like to join me in a class action lawsuit please feel free to contact me at the following email. Kpetrakis4@icloud.com.

5. B

   Brianna S.

   Source: MoveAdvisor · Shalimar, FL to Reston, VA

   14 Jun 20183-bedroomPaid $5,000

   **read This Before Signing With Liberty Bell. They Changed Our Signe.

   **READ THIS BEFORE SIGNING WITH LIBERTY BELL. THEY CHANGED OUR SIGNED CONTRACT BEHIND OUR BACKS** First off, do not, I repeat,DO NOT sign with Liberty Bell Moving Group. I read all the bad reviews before I signed with them and I still signed with them and I am regretting it like you wouldn't believe. My current goal is to make everyone aware of how terrible and dishonest this company is. Please book another company! I don't even know where to begin. First, they gave us the name of the moving comp. that would be doing our move, awesome reviews, so that is the reason we went with Liberty Bell in the first place. When it came time for the move, they changed the moving company without telling us, and guess what, this company had TERRIBLE reviews. So we told Liberty Bell to give us a better company and they did. So that was the first red flag, I should have known from that. So, we had a SIGNED CONTRACT with them that our move would be paid in weight, .40/lb to be exact. When the movers arrived, their contract was in cubic feet. So Liberty Bell told the contracted moving company it was okay to continue with the signed contract in cubic feet even though we already had a signed contract by weight! So when we said no, and showed the moving company our contract, the moving company called his manager and said it was okay to precede and the truck would weighed as expected. When the move was all completed and the truck was filled, guess what, we were told our move would be calculated by cubic feet and not by weight. Our other option was to pay the movers to unload the truck, So we called Liberty Bell, and they said it was our problem and WE WOULD HAVE TO PAY to have the truck unloaded ourselves. We had a SIGNED CONTRACT that the job would be done by weight. That added another $2300 on to our total! Liberty Bell didn't care, they knew the truck was loaded and we had to move by a certain date. Oh, did I mention that it's impossible to get a hold of them? So, you're probably wondering why we didn't contact a lawyer because we had a black and white contract that was not abided by, don't worry we'll get to that in time. Just stay away from this company. When I asked Caitlin( works at Liberty Bell) why Liberty Bell isn't on BBB, she said oh, you have to pay for that. Well folks go look for yourself, and it's ALL NEGATIVE reviews. If you do see a positive review, it's fake. So, again, I am warning you, DO NOT BOOK THIS COMPANY. You will absolutely regret it. PS. We were told our things would arrive in 3-5 days, its day 17 and our stuff is no where to be seen. We will be contacting Federal Motor Carrier Safety Administration.

6. S

   Samantha

   Source: MoveAdvisor · Colorado Springs, CO

   12 Jun 20181-bedroomPaid $2,517

   Horrible experience.

   Liberty Bell totally scammed me. They lied about price, delivery date and wouldn't reimburse for lost items. I had to leave all of my furniture behind (aside from 3 mattress's) because they wouldn't honor the quote, even though I have an email from them saying "worst case scenerio" would be "$2255". I told Ashley that I had enough stuff to fill a 26ft Uhaul, yet she put on the inventory list that I only had 20 small boxes. When I called her to fix it she just said not to worry about it. I tried emailing and calling the company to resolve the fake inventory list but they refused to call me back until the day before pickup, that way they could claim that I can't cancel within last 72 hours, even though I tried contacting them 10 days before that. They claimed someone would stop by 3 days before pickup to do inventory check. Never happened. When I told them 2 large boxes were not accounted for (even driver confirmed they are missing) they sent me this email, "14. ALL PICKUP, LOAD AND/OR DELIVERY DATES ARE ONLY ESTIMATES. LIBERTY BELL MOVING GROUP LLC. WILL NOT BE RESPONSIBLE FOR LOSS OR DAMAGES INCURRED BY UNAVOIDABLE DELAY. LIBERTY BELL MOVING GROUP LLC. WILL ACT ON THE BEHALF OF THE CUSTOMER IN RESOLVING ANY CLAIMS OR DELAY ISSUES WITH THE CARRIER. THERE ARE ABSOLUTELY NO GUARANTEES MADE, EXPRESSED OR IMPLIED REGARDING PACK, LOAD, AND/OR DELIVERY DATES." That's it! Do not use them.

7. J

   Jenn

   Source: MoveAdvisor · Wylie, TX

   28 May 20184-bedroomPaid $3,400

   Scam.

   So far, it has been a nightmare on move street. The movers from Garland Moving Company, arrived on the afternoon of 05/27/2018, and did a walkthrough of the residence to view the items to be moved. Upon inspection, the representative of Garland Moving Company proceeded to pressure me into entering a new contract outside the parameters of the original contract signed with Liberty Bell Moving Group. They further demanded an increase in the price quoted under the original contract, which was $3463.04 for a total balance of $6000 as an estimate. This was based on cubic feet AND weight estimates. Simultaneously, the representative of Liberty Bell Moving Group, was telling me that the fee would be based on either cubic feet OR weight. The truck driver mentioned that Liberty Bell Moving Group is just the broker, and that they can upcharge on the estimates, pretty much doubling the estimate. It really seems that the coordination between Liberty Bell Moving Group and Garland Moving Company was non-existent. When presented with these obvious contradictions, I declined to choose to enter into a NEW contract with Garland Moving Company. The movers then chose to leave rather than honor their commitment with myself and Liberty Bell Moving Group. They wanted me to sign a contract for the new $6000 as an estimate I have been waiting several hours to hear from the manager of Liberty Bell Moving Group to call me regarding resolution to these issues. This also has not happened. I feel that I have been taken advantage of due to the holiday weekend, and time constraints. I am horrified that Liberty Bell Moving Group would hire a company that would intentionally take advantage of veterans particularly on Memorial Day weekend. That is beyond unacceptable. I do not appreciate the attempted shake down that I just received. I expected SOMEONE to call me with a resolution to these issues. I did mention to Neal that I wanted a full refund due to this multiple cluster **. At this point, my items are still in my house, and I have to move within the next week. The situation started downhill when I asked the truck driver for the empty weight ticket. I asked for it several times, and he kept saying it was in the truck. They tried to say that my lawnmower was not on the inventory when it clearly was. I asked the driver where they were going to weigh the truck when never got a firm answer. I wanted a copy of the weight ticket before and after the truck was loaded. I planned on following them to the weight station to get copies of both tickets. They were real uncomfortable when I told them that I would be taking pictures of my stuff for my records. My consensus is that my stuff was going to a storage unit to be kept hostage while the continually inflated the price. Very Very Shady.

8. B

   Brett

   Source: MoveAdvisor · Kissimmee, FL to Richmond, VA

   24 May 20183-bedroomPaid $3,500

   Dirty Rotten Scoundrels..

   Interstate move from Florida to Virginia I don't believe one of these reviews is a real review (other than Micah..that one sounds right on) from a real customer. I would not even give them one star if I didn't have to. They quoted us $1350 for a move then pumped it up to over $3,000 when they arrived on moving day. They said they would check the weight do make sure they were charging us properly and would refund any over charges. That was over two months ago and they have not tried to contact us once. Furniture was damaged and missing. A ladder was gone, a full toolbox full of tools, Mirrors smashed, headboard deeply gouged, speakers crushed, accessories for furniture missing..at least two boxes never made it. Upon delivery the driver and his assistant were condescending and lazy with the work we paid for. Things we wanted upstairs, remained downstairs. Everything was put together wrong and upside down as if a monkey did the work. When I tried to correct them they simply made it clear that they would not accept my help because they were in too much of a hurry and making me feel like I was being threatened n my own home. They tricked me into signing the invoice saying it was normal practice to sign and then resolve any issues, but once it is signed they basically tell you to take a walk. I wold not only recommend that you never even consider this company, but suggest that they are worth investigating as a larcenous, dishonorable, disreputable group of trash. In the end it cost me about $4,000 more to move than the original quote due to damage, labor to repair what they damaged, replacement etc..

9. A

   Angela

   Source: MoveAdvisor · Phoenix, AZ to Iron River, MI

   24 May 20184+ bedroomPaid $7,800

   Didn't Even Show up.

   Paid over $3000 to secure our spot on the truck and it never showed up on moving day. Aint that swell! Do yourself a favor - DON'T USE. Find another comnpany When we called and called and called and called and called and called AND CALLED to get answers, the company was blase. Made me feel real great.

10. M

    Micah

    Source: MoveAdvisor · Herndon, VA to Kansas City, KS

    30 Apr 20182-bedroomPaid $3,000

    Caution.

    I moved from the Northern VA area to Kansas City, Kansas for a job. I went through Liberty Bell Moving Group based out of Florida. I went through an itemized list of my stuff. They advised me that they can do the move for $2,000, which they guaranteed that the price will not increase and that is the max I will pay and do monthly storage fee of $85 a month. When the movers showed up they itemized my goods and took my stuff. A few months later, I get a call from Seal Van Lines and they advised me that the monthly storage fee was to be $150 a month. I tried to figure this matter out with Liberty Bell, but they would not cooperate or assist with this matter. When I had my stuff delivered, Seal Van Lines stated they needed an additional $1,300. I just agreed and paid the difference just to be done with it or they were not going to deliver my goods. When my stuff was unpacked, several furniture pieces were severely damaged, the movers knocked a hole in my wall, and the lost a sofa chair of mine. I contacted the moving company that very day and sent them pictures. They acknowledged getting the pictures and acknowledged of losing my chair and they were going to try to relocate it. That was one month ago. I have been trying to get a hold of them now to see the status of everything, but no one will return my phone calls or my emails.