Mid Atlantic Van Lines Inc.

Reviews

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1. D

   Doug W.

   Source: MoveAdvisor

   27 Feb 2017Paid $1,850

   Will use again and again!

   Theses guys are top notch! Moved my 4 bedroom house from the eastern shore of Maryland to the mid west. 4 man crew had my house loaded in under 2 hours! My furniture arrived in perfect condition and was received the day after I got to my destination. 2 days give or take a couple of hours. Perfect communication with me through the whole move. They knew I was stressed because I was also auto transporting vehicles and shipping animals. So happy I chose Mid Atlantic Van lines!

2. N

   Nadin

   Source: MoveAdvisor

   26 Feb 2017Paid $4,000

   Best!

   These guys were excellent ! Helped me move my whole house from ocean city md to Baltimore. Amazing and professional service . Definitely will use them again!!

3. M

   Michal

   Source: MoveAdvisor

   9 Feb 2017Paid $6,500

   Good customer service.

   Words alone cannot express how grateful my friend and I were with Mid Atlantic Van Lines. the team was EXCELLENT in every way, shape and form! They arrived on time, and moved everything from my Grandparents home to their new apartment in Jacksonville "perfectly!" It was "amazing" watching them work with such speed, efficiency and professionalism! They truly made our very chaotic move a much easier and smoother one!

4. T

   Tyree

   Source: MoveAdvisor

   8 Feb 2017Paid $2,200

   Awesome Staff! Overall Job Well Done.

   I have to say my move from Maryland to California was smooth sailing thanks to Mid Atlantic Van Lines. My booking experience was great thanks to Frank. He was very patient with me with making my decision on who to use for my move out west. He followed up and didn't provide unnecessary pressure. He moved through the paper work to lock in the date quickly. When the movers came to load my items, I was even more impressed with Ezra! He was AMAZING to work with. He did a quick walk through of my items. He took his time to explain the paper work to me and addressed all of my questions. Ezra and the mover called me a day ahead of time and the day of. They were at the moving site ahead of time. It took them record time to pack my items on to the truck. The level of care they took to pack wrap my items was AWESOME! Additionally, my items arrived out west in California in 'record' time and in the same condition.

5. S

   Sue

   Source: MoveAdvisor

   5 Sep 2016Paid $1,496

   Spot on from start to finish.

   I arranged a move for my son from DC to Denver..after receiving many estimates, I decided to go with Mid Atlantic Van Lines because Vic called me many times to discuss the move and give me the information needed .. and provide the move for a reasonable price. I was a little hesitant since I was doing this remotely and had never heard of Mid Atlantic. The movers showed up as scheduled..the price was exactly as quoted..and instead of the contents arriving up to 21 business days, they arrived in 5 days! Communication was great..movers were professional..couldn't be happier!

6. J

   Jessica W.

   Source: MoveAdvisor · Baltimore, MD

   3 Sep 20191-bedroomPaid $2,100

   Thieves And Scammers.

   F I could give this company no stars I would. They are THIEVES and SCAMMERS. I had to file a BBB claim against them and it's been on going for several months. First the guys packing the truck asked me for a tip and I told them I didn't have cash so if I could tip them on my CC and he said no but I could walk to the 7-11 and get them cash. Boy should I have done that because on delivery of my items roughly 2k worth of items were "Missing" aka stolen. Jewelry, Xbox, Airpods, Bidet, and random small things. I called immediately, to report these items missing because I noticed. I called Vanessa, the sales person about it she told me that she couldn't do anything about it because dispatch had the file locked. I told her roughly 10 items were missing on a glance. She told me she would have dispatch call me. Disptach, Ezra called the mover not me. The mover handed the phone to me. Once I spoke to Ezra, he asked what was missing and I started tell him. He told me these were small items and they don't move small items they have to be in my boxes and to take my time looking through my items. He will let me know next week if they find them or not. I tried to explain to him that all these items were in my vehicle and not in my storage unit and were last to go on the truck. He kept insisting the items are in my boxes. I tried to tell him the boxes that are here are items I packed myself personally because they have my labels on them. Looking at the manifest it is just generic labels like box. My lamp isn't even listed. They instructed me to call the insurance company, which I did. When I called the number an automated service picked up. When I chose the option to speak to someone it hung up on me. In my BBB they claimed that they never hang up on people and I'm not interested in filing a claim. I had to submit my phone records to prove I did. Then I had refile the original claim with a tracking number to prove I did. I recently received a letter from the insurance company saying the movers were not at fault because I signed the bill of lading saying all the items were received. Which in fact it was not signed because I noticed those items missing right away. I've sent a picture of the blank signature field to the BBB proving again the company was scamming me. So now I'm being scammed out of a refund or check. DO NOT USE THIS COMPANY!! It's truly sad that you put your faith and money in a company and they steal from you.

7. C

   C H.

   Source: MoveAdvisor · Fort Meade, MD to Summerville, SC

   4 Dec 20174-bedroomPaid $7,300

   Do Not Use This Company.

   I am retired military with over 24 years of moving around the world. This company quoted me a rate, and when the truck showed up, I was told my move would be $2000 more. The movers took all day to pack my stuff onto the truck, and had to come back the next day to get items they had left because they said they did not have enough room. I packed my own boxes. Upon delivery, the movers arrived with two individuals at 12 noon and left at 12 mid-night, and did not put all of my stuff back together. I was also missing a TV and my 65 in TV was cracked. They did not respond to my emails. I would not recommend using this company.

8. D

   Danielle

   Source: MoveAdvisor · Baltimore, MD to Lafayette, IN

   26 Jul 20172-bedroomPaid $2,392

   Don't Trust Them.

   On May 8, 2017 I contacted this moving company in order to receive a quote on my move from Baltimore, Maryland to Monticello, Indiana. I spoke to Tom over the phone as he walked me through the process. He then gave me a quote $1719.68. I was surprised by the low price. He explained to me that because they were based on of the same state I was moving from it was much cheaper. After much questioning (I read some conflicting reviews) he stated over and over that the price would not increase and that the reviews were posted by their competitors because they were cheaper. So I decided to go with this company, which was my fault and my bad decision. My move was scheduled for July 1. On June 30 I received a call from the company that there was an issue with the truck and they would not be able to move me on July 1 as promised. After much discussion and hassle we rescheduled the move for July 2. Due to the extreme inconvenience and extra expenses I had to pay to stay an extra day, Tom promised to give me $250 dollars off my price. He also assured me that they would be at my apartment at 8AM July 2. On July 2, the movers arrived at 9AM, 1 hour late. After walking around my apartment the driver then told me that it would be more money then expected and that Tom promised me an inaccurate number. The driver then charged me an extra $676 dollars, explaining that the quote did not include extra fees for packing materials and my units were not represented properly. We were also not give the extra $250 off that we were promised. The driver told me he was allowed to give me the $250 off and I would need to contact the head dispatcher. When calling Tom again he told me he could no longer help me and referred me to their head dispatcher who then told me unless I paid the full amount, I would not get my stuff back. He the claims department can then issue me a check for $250. Once I received my things on July 23, I tried to call the office about the bill and getting back the $250 that was promised. No one will answer or call me back. This business is very unprofessional. They lied about the price that I signed off on, inconvenienced me by switching the day causing me to have to put out more money to my apartment complex, lied about taking money off the price, and now won't return my phone calls. It really is a shame because the driver of my truck told me they are always dealing with customers that were told inaccurate information which makes their job harder.

9. W

   Will A.

   Source: MoveAdvisor

   27 Feb 2017Paid $2,000

   Do not trust them!

   They promised everything that I was looking for in a mover and failed to deliver. Most of my stuff arrived a week later than agreed upon. The final piece didn't show up until a month after it was picked up. They weren't good at following up unless it was to make the sale. My boxes were immaculate when they left and arrived beat to heck and covered in I don't know what. My entertainment was lost/found and then shipped damaged. There's more but avoiding the play by play per rules for posting. Awful company that will tell you what you want to hear and when it is too late to go with another mover you'll find out how screwed you are. My quote was $600 less than the end result. The pickup movers even asked for a tip. Highly unprofessional.

10. C

    Chris C.

    Source: MoveAdvisor

    20 Jul 2016Paid $2,000

    Military Don't do it.

    ATTN MILITARY: DO NOT USE THIS COMPANY. They promised me weight tickets, which are required for a DITY (Do IT Yourself) move, and when they arrived to my house, they did NOT have said weight tickets. Weight tickets are required for military to receive compensation for their move. Without any tickets, we literally assume all cost. That being said, when I gave them an estimate number of furniture items, I guessed more than I would take, same with the boxes. Upon arrival, they raised the price an extra $500 based solely on the description of my furniture. For example, the shipper stated that what I owned is a "chest of drawers" and not a "dresser" and somehow 2 chests of drawers is about $500 more than what I was quoted. On top of that, I also didn't have as many boxes as I told him I would, and I removed a few pieces of furniture that I wouldn't take.. but the cost still raised. All in all, this company does not respect military as they say they do.. do not patronize them.