Move Wisely

Reviews

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1. E

   Elizabeth C.

   Source: MoveAdvisor · Escondido, CA to North Houston, TX

   21 Jun 2018Partial movePaid $2,190

   Poor Communication and Late Arrival.

   I'll start with the pick up date. They were two days late to pick up, and we were not informed they were not coming on the original date until late in the evening. Something about someone not showing up for work and they were unable to arrive that day (June 1st, a Friday) or the next as they were closed on Saturdays. I had to get out of work on short notice for a Sunday so I could be there when they arrived. The movers were very nice and loaded my stuff up carefully. Though I did find some pieces from the bookcase on the ground. I didn't have much. Just one bedroom worth of things that included a bed, bookcase, and a drafting table that folded down on itself and took up very little room. It was mostly bins and boxes, but somehow went over the original quote by 50 cubic feet. I didn't understand how that was possible, but they seemed to know what they were doing, and thus I paid the difference. I scheduled the delivery for 13 days later, June 16th, which was a Saturday. When I asked if that would be alright, the mover informed me it would be fine. I moved from So Cal to Texas and arrived the day before the movers were scheduled to arrive. On that day no one showed and no one was answering any phones. I called again on the following day to the main office and got Brandon, who directed me to Mike. Mike told me the truck had not left yet, and they would be leaving the following day, Monday, and would arrive by Thursday. He told me he would also send me the drivers information so that I could keep tabs on their location. I waited, and on Wednesday, the current date that I am submitting this review, I called Mike again. He informed me that my things had not been packed onto a truck yet, and 'might' be packed and set out for delivery that Sunday OR Monday. Sunday will have been 21 days from the pick up date. He did not know where my things were and would not give me any more information. I called their office again and was informed they only set up the moves and do not get any updates past the pick up. He did not know where my things were, why they weren't on their way, or anything to do with my order. Instead of trying to figure anything out he tried to direct me back to Mike, who did not know anything either. Lastly, they are insisting that I pay them in cash before they even unload my things. When they eventually get here of course. Without me looking to see how my things are, if it's all there, and if anything is damaged. As it stands I do not know where my things are, when they will even get here, or how much extra they are planning to charge me. I have been getting redirected ever time I call and getting no answers.