My Smart Movers

Reviews

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1. K

   Karl H.

   Source: MoveAdvisor · Ottawa, ON

   4 Aug 20232-bedroomPaid C$595

   Small move

   2 young guys showed up and got to work. Very careful when moving. Wrapped all my furniture and got the move done in time. They assembled my furniture and put everything exactly where I asked. Overall, just a solid no-nonsense job.

2. A

   Aliza P.

   Source: MoveAdvisor

   20 Sep 2016Paid C$1,250

   Great Customer Service.

   I gotta say you pay for what you get. We paid $1250 for our recent 4 bedroom house move but from paying the deposit to the move being completed was just a breeze! I don't usually post reviews but this one has to be mentioned.

3. L

   Laurie E.

   Source: MoveAdvisor

   28 Oct 2015Paid C$434

   What a great moving company.

   I saved myself a huge headache by going with my smart movers. I was very skeptical at first and wants sure what to expect but Im glad that I chose My Smart Movers because they took out the hassle out of my moving experience. I will use them again in the future and I will also recommend them to my family and friends. From my side they are 5/5. The movers can uniformed and were very polite and the manager I believe his name was jay was very friendly as well.

4. S

   Saher K.

   Source: MoveAdvisor

   15 Oct 2015Paid C$480

   Good Experience with My Smart Movers.

   I was reading the reviews online and saw some positive and some negative reviews. After using their services I was surprised to see how professional and timely the movers were. My estimate was exact and I had a very good moving experience. It seems that some of the negative reviews are by competition because after using their services it doesn't make any sense why people would rate them 1 star?

5. N

   Nay S.

   Source: MoveAdvisor

   9 Oct 2014Paid C$1,250

   My Move from Ottawa to Montreal.

   I recently had a move from Ottawa To Montreal. I was fairly surprised to see that these movers came uniformed and a lot more equipment was included in the rate than my previous movers. I did take $120 Insurance option which covered me for $2000. Thankfully nothing was broken and I had been offered a flat rate quote which worked out perfect for me! I will use these guys again the future.

6. K

   Kashif J.

   Source: MoveAdvisor

   28 Jan 2014Paid C$490

   Good Moving Experience with My Smart Movers.

   I read a bad review and wasn't sure about using My Smart Movers but I'm glad I did. I usually don't write reviews but this one had to be said! Will recommend them again. The movers were dressed up well and seemed very professional. One of the guy was in training but he was being taught the supervisor very well and I have no complaints at all with them.

7. J

   Julie

   Source: MoveAdvisor

   16 Dec 2015Paid C$800

   Worst Move Ever.

   Absolutely horrible experience. It took them 11 hours to move a 1 bedroom condo, 5 minutes down the road. The movers were slow and inexperienced, did not properly protect furniture or use the moving blankets. Tons of damage - broken chair leg, ripped corners of the couch, couch cushions filthy dirty (just laying on the floor of the truck! and needed to be dry cleaned). No accountability afterwards. Don't fall for the low hourly rate, you will end up paying more in the end.

8. S

   S.a

   Source: MoveAdvisor

   24 Aug 2015Paid C$1,000

   Avoid this company at all costs.

   Do not be fooled by the friendly and efficient service you receive when you ask for an initial quote. It all goes downhill from there. A relocation is already stressful enough as is, and this company made it all worse. I had booked a 3-seater truck since I don't have a car and wanted to arrive to my new place with the movers. The morning of the move, I got a phone call from the company saying that there was an issue with the 3-seater truck and they had booked a 2-seater instead. I explained my situation and after insisting, they said I would have to wait until the 3-seater got repaired. The move started one hour later than planned, and the movers came unprepared. They had no ramp, no runners and no moving straps. Although friendly, they seemed unexperienced and I had to insist they wrap my furniture in blankets. Once in Montreal, the truck broke down as soon as it was parked in front of my apartement building. The movers called their supervisor, who instructed them to fix the truck, before unloading any of my stuff. After waiting over an hour, I called the company myself, saying it was unacceptable service. The movers then proceeded to unload the truck, but with the company putting pressure on repairing the truck instead of taking care of my move, they rushed through the whole thing, scratching the stairway wall. All in all, the move took roughly an extra four hours than it was supposed to. I complained to the company afterward, expecting a compensation, if not for the poor service, at least for the scratched wall. After many phone calls and emails, the company denied my claim, saying that interior or exterior damage was not covered by the insurance I had picked. They never addressed the poor quality of their service (not even an apology) and refused to compensate me in any way. This is not a professional company, so steer away. I know I will next time I relocate. PS. The company did not even want to send a mechanic to repair the truck. The movers (obviously not mechanics) had to fiddle around the engine to somehow get it to start. I stayed with them another hour after my move was done to make sure they would get back to Ottawa safely. Goes to show the company doesn't care more about its employees than it does about its customers.

9. S

   Sandra

   Source: MoveAdvisor

   1 Jun 2015Paid C$800

   Worst Movers Ever!

   First of all, the movers came unprepared without moving straps, did not put runners in the home (even though it was raining) and seemed young and inexperienced.  I watched one of the movers come down a flight of stairs while talking on his cell phone.  Then I watched the movers PUSH my washing machine through the doorway resulting in the front door being completely scratched.  They also significantly damaged my entrance wall.  Furthermore, I watched them drag furniture in the truck without using blankets  and they never secured/protected any of the furniture once they were in the truck.  The truck was not well packed and we were giving the movers instructions on how to secure the items.  Due to their obvious lack of experience and disrespect for our belongings, we had our friends do the remaining of the move and we did not allow the movers to move anything into our new home fearing further damages.   When I asked Daud how we would deal with these damages, he stated we needed to contact the company. We also had no choice but to pay him cash otherwise we could not unload the truck.  It's been over a week now, and we have not heard back from anybody.  This company is extremely unprofessional and I beg you NOT TO USE THEM.

10. E

    Erik

    Source: MoveAdvisor

    13 Sep 2014Paid $4,200

    Terrible Customer Service and didn't receive our things for a month.

    American Moving Group subcontracted Smart Movers out of Griffith IN. to do our move they were suppose to pickup on the 8-5 and they picked up 8-4 and 3 hrs past when they said they would pickup. I'm on my way to Denver and my wife is still in Indianapolis, she tells me Smart Movers wants $1200 to pickup, we have already given American Moving Group $800 which we thought were performing the move. We were wrong. So we get to Westminster CO.8-6 expecting our things to be right behind us. We get an email stating we owe another $2064 upon delivery. I was Livid!..I was quoted by American Moving Group our total cost would be $2800 for the entire move which I thought they were performing, so I email the contact back and let him know I'm protesting these added fees and refuse to pay him. So he sends me an email back saying he wanted me to wire him the money through Chase in order to get our belongings. Again I refused. So we go back in forth through email, we agree to pay the money. They agreed to deliver, this correspondence was going on between 8-6 and 8-16-14. So we were emailing them everyday for a month wanting to know when they would be delivering our things. NOTHING and LIES. They said they were going to deliver 9-1..another lie. I threatened to call law enforcement and they delivered on 9-6. Some of our things were damaged and poorly packaged. Be careful with these online 3rd party moving companies they are CROOKED and Scam Artist. So when the movers get here they charge us $160 "stair fee"..Unbelievable. We are just happy to get our life long possessions from these scammers. Any moving company that ask for money up front , be wary of. The use the law to their advantage and manipulate it to their favor.