National American Van Lines

Reviews

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1. B

   Brandi W.

   Source: MoveAdvisor · Mastic Beach, NY to Evans, GA

   7 Sep 20214+ bedroomPaid $2,100

   Moving from long island to georgoa

   I was so down on my luck and they greatly improved my entire day. They have changed the crisis of moving to the beautiful transition into the blessing it was. I would highly recommend for moving espiecally for anyone with anxiety and stress of moving already!!! Thank you !

2. N

   Nicolas D.

   Source: MoveAdvisor · Miami Beach, FL to San Francisco, CA

   15 Aug 20252-bedroomPaid $10,500

   Nightmare interstate move from Miami Beach to San Francisco in June 20

   Nightmare interstate move from Miami Beach to San Francisco in June 2025. Frustration from broken promises, misleading communications, and unresolved claims. Avoid if you want accountability. Post-move issues: Weight Overcharge: Estimated 5,079 lbs; actual ~3,000 lbs (no packing). June 3 email from Deanna Chacon: "You will get a refund if there are less items packed." June 11 from Ken McCleod: "bringing your total weight down to 3,000 lbs... changes in final invoice." Now they refuse adjustments —no revised invoice, paid full for unused services. Feels like bait-and-switch. Lost Items Ignored: Boxes with ~$7,500 in shoes/sneakers missing. Reported within 24 hours (June 4), claim filed June 6/11. Their trace: "not found," but only $125 "courtesy" offered (rejected). Claims team unresponsive. Service Ghosting: Emails June-August ignored/deflected. Escalations to supervisor/Ken: nothing. FMCSA/BBB complaints filed—pending. Deceptive practices and zero follow-through. Use a mover with real reviews/policies. 1 star—generous.

3. T

   Tom T.

   Source: MoveAdvisor · Nashville, TN to Bunnell, FL

   8 Apr 20252-bedroomPaid $6,000

   PLEASE READ MY REVIEW! This scam cost me 2.5x more than quoted, they e

   Original quote was $4,500, this scam cost me more than $10,000 by the time I actually got my delivery. I reached out to a VP and CEO to express my frustration and didn’t even receive an acknowledgment of my emails. I will put as much detail as I can, and proceed with AVL at your own risk. -Anthony (sales rep) specifically stated a delivery date of 2/21 would be better for delivery. My original closing was a week later, so I moved it at his request. He didn’t call me at any point after I signed the contract. Later, the manager admitted he suggested this date “I assume to reduce your quote”. -I believe Roman (alleged moving coordinator) was supposed to call me to review all this and never did. I believe he said “g*d d*amnit” in frustration when I was asking questions, I may be wrong but it sounded clear to me at the time. -When I brought this concern up, I was told “he’s new” as if that made his mistakes acceptable. -I was told the quote went up more than 60% because I didn’t identify every single item despite listing picture frames and other big ticket items. -There was no warning from anyone on this increase, just an email and I was eventually told I “had to sign it” when the movers were in my house and closing was the next day. -After receiving the new quote, I pointed out multiple times that items were duplicates and they refused to remove from the quote. They had additional beds, tvs etc that I simply do not own. I pointed that out to multiple people and was told to “sign the form, if they don’t need it you won’t be charged for it.” I didn’t trust that would be the case. -After 5 hours on the phone receiving calls from multiple people trying to sort this out I was told I had to make a decision immediately without even seeing numbers. I asked to see the two different quotes (flat pricing vs. by the box/pound) so I could read them and confirm and they said I had to agree to one before seeing the quote in writing. -Manager said it was my responsibility to confirm that their box estimates were accurate in the initial quote. That’s my job? -Repeatedly told “you can accept the new charges or the movers wont show up tomorrow” less than 24 hours before my closing. It was too late to do it myself and I couldn’t hire another company at that point. -Said I only had two options and if I didn’t commit to the new price or the old quote with half the service (and I could pack things myself) I’d lose my $2,300 deposit and they couldn’t reschedule for a couple weeks. Closing was the next morning. -Finally after complaining to multiple people about the redundant items on the list, the “new” cost would be $6,000 even if items/weight came under quote. They acted like they gave me a deal. -Asked manager (Melissa) to listen to call w Anthony and get back to me, never heard back. -I received a call the day of the pickup and was told that someone was reviewing and compensation would be looked into for the complications, I never heard back. -Before I signed the initial paperwork I asked: “is packing on the same day as everything gets moved, or a day prior.” Anthony’s response was: “yes, it will be on the same day” which was inaccurate. I have this in writing and they still dispute it. -In an email I asked “If pickup is 2/19, would delivery be 2/21” and he confirmed “I can still honor the same dates, yes.” When I sent this email from the sales rep to Melissa she said that wasn’t confirmation. He stated it on our call, confirmed it in writing, and it’s NOT confirmation? Again no mention of a window. -Sat in my house all day waiting for the delivery to show up because Anthony confirmed. No one showed. I finally called and was told there was a two week window. This had not been mentioned. -I had to live in hotels and extend my rental car, all while having three pairs of clothes because I was expecting to only be on the road for two days. -Melissa told me she would call me back with updates throughout the process, she never did. Left multiple voicemails and emails without a response for days. Neither Melissa nor Rosa (new moving coordinator) communicated with me. -Multiple items have been broken including a tv stand and roomba, stools have been chipped, multiple items are missing and my batteries for my electric lawnmower no longer work, All additional headaches to deal with. There’s more, I just can’t fit them all. I’ve moved 6 times in my life, this was easily the worst experience. It was chaotic and I feel misled at almost every step. It cost me roughly $6000 in addition to the initial $4,000 quote, and weeks of frustration trying to track people down to get updates and answers. They confirmed the mistakes, told me they’d review my expenses and just delayed for weeks with no responses. DO NOT USE THIS COMPANY. Save yourself the time, headache and money. Worst moving experience, they admit their errors and won’t make it right.

4. M

   Molly T.

   Source: MoveAdvisor · Kalamazoo, MI to Fort Lauderdale, FL

   5 Jul 20221-bedroomPaid $5,700

   0 Stars

   Movers showed up 5 hours late to get my stuff, kept coming up with excuses as to where they were. They increased the cost once they had their contractors (Allied Moving Group another total fraud) come get my stuff. They held my items in a warehouse in Chicago for 60 days (i was moving from MI to FL) after telling me that it would be there in less than 2 weeks. After 4 weeks one of the guys who picked up my stuff (really the only guy i could get on the phone out of the two companies) asked if i had a picture of my belongings because they werent sure what was mine. I got a lawyer involved, they refused to provide any information and tried to charge me more when they finally arrived. This company never had any idea where my stuff was and hardly ever answers the phone. DO NOT USE

5. J

   Jennifer O.

   Source: MoveAdvisor · Spokane, WA to Summerville, SC

   11 Apr 20223-bedroomPaid $10,532

   National American Van Lines

   National American Van Lines brokered my move to a fraudulent company Modest Movers Vanessa Gonzales and refuses to take responsibility for the expenses and the loss of my household items to include family memories that cannot be recovered. The fake company they brokered to had been reported for 5 months straight and have stolen from over 100 families prior to brokering them to me. They refuse to let you talk to management and refuse to refund us. Their stance is they are not responsible . I can't even submit a claim because the company does not exist. I am out over 12,000.00 and now have to take legal action. As a disable Veteran I chose them as they advertised that they are a Veteran owned company. Please don't use them. They clearly don't vette the companies they broker too. I will be filing a IG complaint with Florida, notifying military installations, media, and local representatives. I do not wish this stress and nightmare on anyone.

6. L

   Linda B.

   Source: MoveAdvisor · Southington, CT

   10 Mar 2022Partial movePaid $9,600

   The worst company ever! National American dishonest rude steal

   Don’t confuse with other company by similar name. National American absolutely disgusting. The contractors are shady dishonest and rude. They cheat in every way possible. Cubic feet was not correct. First contractor I used in Reno should be in jail and prosecuted. The people and managers for National are just as deceitful and rude. Their managers hardly work out all the time. They have so many managers you hardly get to talk to the same one. They don’t follow through. When delayed for delivery by a whole month from date promised and 15 days after contract date they do not compensate as it says they have to. They said for me to file complaint thru a government website. Insane! Stay clear of this company no matter what! I regretted using them. I lost so much money using them instead of Pods.

7. S

   Susan J.

   Source: MoveAdvisor · Phoenix, AZ to Spanaway, WA

   16 Feb 20221-bedroomPaid $5,156

   It's true it's a scam

   National American Van lines is a moving broker, they will give you a low ball quote and then broker your move out to another mover. My move was brokered out to S&M relo LLC. After S&M relo LLC arrived in an unmarked van and loaded my items into the van they doubled the cost. My stuff was taken to an a unknown Warehouse they would not give me the location. 30 days later my stuff arrived by yet another mover People's Movers. I guess I should consider it myself lucky I only had two boxes missing and several items that were broke in several of the other boxes and one 5x7 rug that was missing. I still can't believe they can get away with theft and unethical business practices whatever you do stay away from these companies! It was truly a sickening experience!!

8. D

   Drew M.

   Source: MoveAdvisor · Salt Lake City, UT to Green Bay, WI

   2 Jan 20224-bedroomPaid $4,500

   Scam scam scam

   If you book with this company after reading the reviews, you have been warned. If you are reading reviews after booking, my advice is ask for a refund. DO NOT CANCEL YOUR MOVE. Canceling voids your refund. I have moved cross country after changing employers three times. Whole house moves all three times. This last time we arranged a truck with National American Van Lines. Everything seemed normal, besides the over the phone quote, but with COVID, it has become more common. No one called the day before scheduled pickup. When I called the day of pickup at 4pm they claimed to still be coming that day. The next morning, the backup date, I called and they couldn't the truck. They promised to call back. At noon I called again and asked for the trucks phone number. They gave it and the driver wouldn't tell me where he was but assured he was close. I looked up the company, which had all negative reviews, including a newspaper story describing three families whose belongings were not delivered after 90 days past delivery date. The booking company and truck company are both registered in the same city in FL. Do research and ask yourself: is saving money worth the risk you lose all of your belongings?

9. W

   William F.

   Source: MoveAdvisor · San Diego, CA to Goodyear, AZ

   21 Nov 20212-bedroomPaid $15,000

   Worse broker ever

   They contracted with USA Logistics in Sun Valley Ca. The quote they gave us ended up costing 10k more. We were told by the broker it would be half when they loaded and half when they delivered plus the deposit we had already put up. When we called the broker and said it's way over the amount and they want 80% to go to AZ. She said sorry about that nothing we can do. She said I guarantee you your belongings will arrive safely and be well packed. Our stuff was dumped into boxes. My water pic was dumped into box of household cleaning supplies that incidentally spilled all over it. Lead crystal was broken, dinner plates broken. Nothing was unpacked and set up whi h we were yolk was part of the move. Wardrobe boxes didn't have bars to hang clothes and they dumped household items on top of clothes. Our 8500k quote with 3000k down ended up costing us 14k. After the movers loaded the van they demand nearly 10k . They were supposed to deliver next day. They didn't. They moved our stuff from San Diego to Los Angeles when we had been told they were coming straight to Goodyear AZ. In Los A our stuff was moved to a semi, then they charged us to offload to a shuttle . We told them semis come into our neighborhood all the time. They ignored us and that was another charge. The broker is a thief and USA Logistics is too. Don't use a broker or USA Logistics. Run as fast as you can.

10. J

    Joan W.

    Source: MoveAdvisor · Attalla, AL to San Antonio, TX

    23 Oct 2021StudioPaid $4,650

    Never again

    Never use National American Van Lines out of Pompano, FL, who is a broker for moving companies. As they book your move, they are not transparent about all the up charges that the actual moving company will add on to the move after you have signed contract with National American. Plus, they are not responsible for your items. Job was assigned to Cosmos Transport of Fort Lauderdale , Florida. This company had many up charges and held belongings hostage on truck until more money was paid. Some items did not arrive at all on truck and other items broken. Worst moving experience ever. If you value your belongings, look elsewhere.