National Express Moving

Reviews

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1. M

   Mike J.

   Source: MoveAdvisor · Fort Myers, FL to Kansas City, MO

   22 Dec 20213-bedroomPaid $6,935

   Michael Presley was amazing for us!

   We spoke to 5 different moving companies before electing to go with National Express. Michael Presley was our moving agent and he made the whole process about easy as possible. He was very thorough with us when pricing our move. His price was definitely not the lowest, but we felt he gave us the most realistic quote of the 5 that we received. Anytime we had a question or issue, Michael was there for us. We changed the move date 3 different times and he made it happen without a price increase. The price that Michael quoted us ended up being a little higher than we actually paid when the move was all said and done, which was a bonus. As far as the moving crew of National Express, I cannot express how professional and hard working the guys were! Tony, Mark, John and Travis came to our home and genuinely seemed to care for our belongings and treated our furniture as if it was theirs. They were such a professional crew and moved our belongings from Fort Myers FL to Kansas City MO in one piece, not one scratch. All in all, I definitely would ENCOURAGE ANYONE looking for a quality company, to use these guys. All my family members will be using them as well. Thanks guys!

2. B

   Bill K.

   Source: MoveAdvisor · Fairfax, IA to Port Isabel, TX

   27 Nov 20211-bedroomPaid $1,498

   Good job!

   They worked diligently, working quickly but also taking care that my goods were well packed. I will definitely call on this company again and highly recommend their services.

3. D

   David M.

   Source: MoveAdvisor · Hartford, CT to Pooler, GA

   24 Nov 20213-bedroomPaid $5,981

   Super service!

   The National moving company answered all my questions along the process and got me amazed by how well and fast they pack everything.

4. M

   Mark L.

   Source: MoveAdvisor · Saint John, IN to Albuquerque, NM

   23 Nov 20211-bedroomPaid $1,492

   Recommended!

   I chose them because of their outstanding customer service provided by everyone from the owners to the expert movers. They were on time, completed the loading, and worked diligently tropical heat. In today's culture, excellent customer service is hard to come by, yet these employees delivered.

5. M

   Max J.

   Source: MoveAdvisor · Bethel, CT to Painesville, OH

   22 Nov 20213-bedroomPaid $5,988

   Best company!

   I switched from a townhouse to a flat on the fifth floor. I've dealt with a few moving firms before, and this one is by far the finest. That isn't even close to being accurate. They are the most expense form of transportation, according to the research.

6. T

   Trevor A.

   Source: MoveAdvisor · Hamlin, TX to Grand Prairie, TX

   18 Nov 20212-bedroomPaid $3,598

   I would highly recommend this company and his crew!

   The movers of this company were awesome! This was our second time using them and they did not disappoint. We were purchasing a new home so the timing of the actual moved a couple of times and they were great with accommodating the dates changes as long as you gave them reasonable notice. On the day of the move, they arrived on time and went above and beyond. They were very careful with our belongings and worked quickly and efficiently.

7. T

   Trevor E.

   Source: MoveAdvisor · Fairmount City, PA to Bowling Green, OH

   16 Nov 20213-bedroomPaid $5,981

   Great service!

   I used this moving company this summer to help me get some stuff out of storage and into my home. Setting up an appointment was easy and the company was super friendly and helpful. I highly recommend them.

8. R

   Rebecca P.

   Source: MoveAdvisor · Holland, NY to Georgetown, TX

   4 May 2022StudioPaid $1,250

   Stolen money, no services rendered

   SCAMMERS BEWARE: There are many companies out there that are scammers, please beware! Do not and I repeat do not deal/call with National Express Moving Company, address is 1711 Worthington Road, West Palm Beach, Fla, phone number is 1833-205-4724 for moving services, they are horrible to deal with and will take your money and run. I have been dealing with this company since November 29th, 2021 to refund my monies of over 1000.00 dollars with several emails/ phone calls for a service that they have not rendered. I have received nothing but lies from Susan Kay, manager in regards to my funds. This company has done nothing legal, moral or ethical according to the contract. Please people pay attention and spread this information far and wide, I can backup up any/all information that is asked of me. If you are aware of any legal attorneys that would like to work on this case please IM me. Any suggestions/advice would be appreciated.

9. K

   Kristin L.

   Source: MoveAdvisor · Cleveland, OH to Raleigh, NC

   19 Feb 20224+ bedroomPaid $7,700

   Worst experience with a company

   We had the ABSOLUTE worst experience with this moving broker. They set us up with a completely unreliable moving company that showed up an entire day late without notifying us at all. They weren’t available to answer the phone to get us in touch with the actual movers and when I tried to call on Monday when they were open I never got a call back from William, the original person who booked us, and the customer service lady, Jessica, was absolutely terrible and hung up on me and when I called back and asked to speak with her manager she refused to put me in touch with anyone else and hung up on me. I have never in my life been treated so poorly by any company, They also said we would receive our belongings on Feb 3 and when speaking to the actual loving company they said we wouldn’t get them for possible 21 days after that! We had no way of k owing this prior to getting out things packed and moved. I was not put in touch with the moving company before the move to arrange details. Never never never use a broker and never use national express moving company. Worst experience ever

10. R

    Rachel C.

    Source: MoveAdvisor · Richmond, VA to Barnet, VT

    16 Feb 2022StudioPaid $2,700

    2 month delay, missing and damage items, hidden fees

    I do not recommend this company. I had to move my 82 y/o mother after the death of my step-father. I should have done more research; learn from my error. Everything will start off great. Gave me a military discount, said they had a move going to the area and they could pick up in a week and deliver in a week. At pick, my move was underestimated by over 50 square feet and my price was increased although I reviewed a detailed move estimate with them. That was A-Maryland Movers. They said they would call for delivery. I didn’t hear anything for 2-3 weeks and reached out to them. Had to wait on hold and leave multiple messages before receiving a response. It was all still in a warehouse in Virginia. Called every week and my mother’s stuff was loaded after 8 weeks. Day of delivery even though they have accepted a personal check previously, now need cash or a postal money order. Sends me a picture of the contract which mentions cash and postal order for initial pick up but nothing for final pick up. (Picture posted) Called customer service, representative wouldn’t let me finish my sentences says it is in the contract and email she sent me and I don’t know how to read. I did not receive an email from her. Threatens me with extra charges, refusal of delivery, and hangs up on me. At this point, we are hostage to them because we need my mother’s belongings delivered. We get a postal order for the amount told to us. The delivery men for Revolution Van Lines LLC, a different moving company than the first, refuse to unload without payment of another $200. Five items are missing, the form says “not in inventory” and a lamp that they packed is smashed to pieces. The delivery man says we can file a complaint but he doesn’t know how and can’t provide any contact information to do so. Once they take your stuff you are held hostage because they can just threaten not to deliver.