NorthWest Relocation

Reviews

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1. D

   Donna O.

   Source: MoveAdvisor · Idaho Falls, ID to Apache Junction, AZ

   7 Feb 20242-bedroomPaid $3,000

   SCAM company

   I agree, DO NOT use this company. They didn't deliver all of my stuff either--half of my recliner, appliance dolly, several totes and boxes;several items damaged(handle on refridgerator broken off, stainless steal trash can bashed in, and more. They don't think they should be held responsible for replacement and damage.

2. D

   Debra C.

   Source: MoveAdvisor · Bellingham, WA to Columbus, IN

   27 Sep 20233-bedroomPaid $12,460

   DoNOT use this company!

   I am convinced this company stole and sold some of my belongings including a $600+ bike rack, handmade table and lamp shade. I am a careful packer, labeled all my boxes, and even video-ed boxes and belongings going into the truck and STILL was denied all but $93 of an over $1500 claim submitted with all the proper documentation (an ordeal in and of itself!). May items that were carefully packed were broken when they arrived and since they were "packed by owner" not eligible for reimbursement!! READ the FINE PRINT...and absolutely do NOT be fooled by an initial estimate.Yourcost will be higher, and you have very little recourse at recouping what you will most assuredly lose if you use NW Relocation. I am so sickened by the business model of this company!

3. M

   Mare C.

   Source: MoveAdvisor · Blanchard, ID to Trail, OR

   18 Aug 20231-bedroomPaid $17,800

   Criminals!

   NEVER USE THESE THIEVES!!! THEY STOLE A NEW KAYAK, 3X4 ROLLING TOOLBOX, 33 BOXES WHICJ INCLUDED MY FAMILY HEIRLOOMS, WHAT WAS DELIVERED HAD EXTENSIVE DAMAGE, ESTIMATE WAS $7800, BILL WAS $17,000+! EXCUSE ME????SAID IF I DIDN'T PAY THEY WOULD RELOAD AND TAKE MY SHIPMENT BACK. THEIR INSURANCE IS A SCAM! THEIR ARBITRATION IS A SCAM! THEY R A SCAM! BEWARE! NEVER EVER USE THEM! THEY NEED TO BE PROCESCUTED AND JAILED!!!!

4. G

   Grace B.

   Source: MoveAdvisor · Maricopa, AZ to Bainbridge Island, WA

   10 Aug 20233-bedroomPaid $10,500

   Do not use

   This move was an absolute nightmare! Many of our belongings were DESTROYED due to an angry mover. He literally dropped boxes off the truck, then dropped them again onto the ground in our garage and basement, which is just off the garage. The boxes were crushed and damaged. He refused to move anything upstairs to the main floor despite my contract including one flight of stairs. He didn’t assemble any furniture, which was also in our contract. At one point he sat down and stated to my husband that unless we could paid him more money he would not move anything upstairs to the main floor. When we finally agreed to pay, he said he would only move the 1/4 of our stuff that was still on the truck and not all the items already in the garage. Throughout the move, additional charges had been added bit by bit and we ended up paying an extra $5,000 over what we were originally quoted, only to not even have our items moved in accordance with our contract! Finally, our driver, Jamaal, who was angry that I had moved the drop off date to the next day so my husband could be home, (I was in another country) continuously insulted me to his co-worker loud enough for my husband to hear from another room. When I emailed and called the company about this, all they said was “we’ll use this as a training experience”!

5. T

   Tina C.

   Source: MoveAdvisor · Roseburg, OR to Moscow, ID

   30 May 20232-bedroomPaid $7,500

   This is a horrible company!!!

   These people are as far from professional as the sun is from Pluto. I WILL NEVER RECOMMEND THEM....EVER. I was told they take Zelle. I Zelle them the payment, Their bank puts a hold on it. So they threaten my two daughters with a redelivery fee and no delivery unless I send a Second payment for the full amount of delivery. They are CROOKS.

6. M

   Mare C.

   Source: MoveAdvisor · Blanchard, ID to Trail, OR

   16 Feb 20232-bedroomPaid $18,000

   NW MOVERS R WORSE THAN HORRIBLE!

   They destroyed my life under one of their previous names as they keep changing it. Scouts Moving. I wish all of us could have a class action suit. My family heirlooms are gone along with 33 boxes, kayak, rolling mechanics tool box, and, refused to bring in my antique player piano but put it in the garage on its side! Ruined. Yelp took down my post because someone complained. Gee wonder why? Insurance ? A joke! Offered $1,000 on a $250,000 claim! Never acknowledged the other claim if ripping 12 ft rip in my new carpet. DO NOT EVER USE THIS COMPANY. I BELIEVE THEY MAKE MONEY ON ALL MISSING ITEMS OR THINGS TAKEN OUT OF THE OPEN BOXES THEY DELIVER!!!!

7. M

   Michael B.

   Source: MoveAdvisor · Portland, OR to Wheeling, IL

   13 Jan 20233-bedroomPaid $5,000

   Moving to IL

   Hello, I paid to have NW Relocation to move my furniture from Portland. OR to Wheeling, IL. I guess the moving insurance that has to be purchased when you move was not clear to me. I guess the movers probable hope you don't buy the additional insurance so they don't have to worry about property damage. When my furniture was moved it arrived in the middle of a semi-trailer in a large pile of my personal belongings. I don't know how many times my stuff was moved into different trucks in the moving process, but I do know that it sure was not handled with care. Both of my television set screens were damaged. It does not take much to damage flat screen TV pictures. I am offered $72 for the damage. It will cost me more than that to properly dispose of the damaged sets. I could have just let my neighbors have them for free instead of paying someone to give me nothing in return. They give me a quote for my move and that ended up being about $1800 less than the cost, my fault for having more stuff than I thought, but I might have shopped more if I knew the final price.

8. K

   Kayla M.

   Source: MoveAdvisor · Oregon City, OR to Buda, TX

   12 Sep 20223-bedroomPaid $15,000

   Hoping to save someone else the heartbreak

   THE MOST HORRIBLE EXPERIENCE. I am so incredibly disappointed. When I spoke with Jachin Drinkard at Safe Ship he assured me that we would have such a smooth moving experience. He said that our belongings would be picked up and put into a sealed container that would not be opened until they reached our destination. Not what happened, they outsourced our move to NW Relocation. We were relocating from Portland, OR to Austin, TX. We knew that this would be an expensive move but we wanted it to go smoothly so we decided to pay a moving company instead of renting a uhaul and moving it ourselves (HUGE MISTAKE). When our belongings showed up at our new home in Austin (3 weeks later, even though they told us it would be 8-10 days) everything looked like it had been thrown down a trash compactor. EVERY.SINGLE.BOX was smashed and ripped open. Not only did they break 2 out of 3 of our TVs, but they also broke multiple pieces of furniture. So when Jachin told me that it would stay in one container that was a LIE, it was moved from our home to a storage unit, to another truck, to another unit, to another truck, and then to our home. Multiple items were stolen out of our boxes which is just so heartbreaking. We trusted this company with our belongings. We paid them over $15,000 to literally break everything we owned. Legal action to follow. Stay away from this company and also call your home owners insurance and get insurance on the ACTUAL value of your items. Do not believe moving companies when they tell you they have insurance. They do not. Also, I have tried to get in contact with Tess at NW Relocation and have not gotten any response, it is disgusting!

9. S

   Steven A.

   Source: MoveAdvisor · Newhall, CA to Longview, WA

   23 Jul 20221-bedroomPaid $2,150

   Can I rate a company less than 1 star

   We signed a contract with A On Time Movers they sub contracted for delivery with NW Relocation. We requested a three day notice so the facility where my 96 year old mother lives could relocate the loaned furniture she had to get because A On Time was so late in delivering her furniture. Instead they called late on a Saturday and demanded they be paid $2200 in cash or no delivery! They showed up at 6:30 AM after promising 12:00 noon and would not deliver until they had the cash. Due to extremely resourceful daughter-in-law we got their money. So my 96 year old mother and 64 year old wife who has had 14 back surgeries asked this 6’8” man named Hans if he would slide the borrowed bed six feet so her bed could be set up as help from the facility would not be there until 9:00 AM. His response was it wasn’t his job!! Almost every thing they brought in was damaged furniture broken, filing cabinet unable to open, wardrobe box turned upside down, remote for the bed lost, mattress retention bar lost, boxes torn open. Run and never use this company I wouldn’t recommend them to move a broken dog crate. Rude to the point of insanity. Hans should be imprisoned for elder abuse everything was not his job and wouldn’t move a thing that he didn’t bring!!

10. K

    Ken W.

    Source: MoveAdvisor · Ocean Shores, WA to Sylvania, OH

    18 Jan 20222-bedroomPaid $4,700

    This Company should be out of business

    The movers for this worthless company arrived today….and almost everything that could be broken was broken. Riedel wine glasses, vases, candle glass, a marble tissue dispenser, a pedestal lamp. The Éthan Allan book case had a huge dent in the front, a Crate and Barrel wine rack had the finish rubbed off because of poor packing. You provide insurance at $.60 per pound. Worthless when it comes to delicate items. Almost every single box was crushed. Heavy boxes stacked on light ones marked fragile. The drivers propped the mattress and box spring up against the building with the protective plastic cover open on top of the dirt and mud of a flower garden. Morons! I would not send a pile of dog crap with you or your garbage company ever again.