Old School Moving and Storage Corp

Reviews

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1. D

   Darcy B.

   Source: MoveAdvisor · Orlando, FL to Hickory, NC

   2 Feb 20232-bedroomPaid $6,400

   Butrimas job moving to NC

   The movers did an excellent job in both packing up and delivery. They were there on the exact day I needed them and they were very fast and efficient in getting things set up. Super job overall!

   Response from Old School Moving and Storage Corp

   Thank you, Darcy!!! Your kind words are much appreciated. Please let us know when you're moving again, and we'll be happy to help you once more.

2. D

   Diana P.

   Source: MoveAdvisor · Alameda, CA to Hollywood, FL

   2 Dec 20203-bedroomPaid $4,523

   Moving from Ca to Fl

   Recently I moved from Ca to Fl and this company gave me excellent service . Everything went as we planned without any problem.

   Response from Old School Moving and Storage Corp

   Thank you, Diana. We will be here for any future moves!

3. S

   Sarah C.

   Source: MoveAdvisor · Nashville, TN to Boston, MA

   29 Jun 20211-bedroomPaid $3,800

   Unsatisfactory experience

   In March I arranged a move from TN to MA for delivery June 2 and was assured by the company that I was setting this up way ahead of time and my dates for pickup and delivery would be easily achieved. I offered pack up 2 weeks earlier but told we would be fine with our pack up dates. I didn't know that this company actually hires another company to carry out the move. When packers and drivers didn't show up on schedule, Old School Movers didn't respond to my calls or communications. They made the sale and collected 1/3 o the money and that's it. The contracted company didn't communicate with us either. The belongings stayed in TN for almost 3 weeks before a driver was even lined up. Our things had to be reloaded on another truck causing a few things to break. I made numerous unanswered calls to both companies to get updates. Both companies ignored our pleas for updates citing the fact that the contract said 21 days were allowed. I wish they had communicated that when I scheduled the move. I was verbally told that June 2 would be the delivery date. My son stayed in an empty apartment June 2 until June 21 when movers finally showed up after rudely telling my son and me to stop calling and texting and to just go buy clothes to start his job. The delivery men also didn't bring the couch into the apartment saying it would not fit up the stairs leaving it on the sidewalk. I had to hire someone else to put it in the apartment. Overall poor customer relations, passing the buck to other people, most stressful move ever made. Beware of getting dates verbally---allow 21 days no matter what they say. And check to see who they contract with.

   Response from Old School Moving and Storage Corp

   Dear Sarah, We are sorry for any inconvenience caused by the Carrier during your relocation. We have advised our customer service department to reach out to you in order to better help with any claim you may want to file as well as any good faith fund you might be entitled to. Have a wonderful day!

4. B

   Blythe M.

   Source: MoveAdvisor · Medicine Lodge, KS to Mountain Home, AR

   28 Jul 20233-bedroomPaid $6,871

   Worst Moving Experience

   By far the worst moving experience I have ever had. We had damage to items, were charged "handling" fees that were not disclosed to us on the estimate and were overcharged $630.00 due to a driver mathematical error. When we contacted the representative at Old School, we were told to go ahead and pay the amount stated on the bill of lading and that we would be reimbursed later. It has been 30 days since our delivery and to date we have yet to speak to someone at Old School about this matter despite numerous phone calls and emails. The quality of customer service is horrible!!

   Response from Old School Moving and Storage Corp

   Hello Blythe, after reviewing your paperwork and the breakdown that you kindly provided listing the charges we did find that you were not overcharged. In your itemized breakdown you did not include the Origin/Destination Fee of $700, this fee has been a line item on your estimate since day 1 and was not added after booking. In addition, we are very transparent with regard to all costs/fees and we do list the potential accessorial or service charges very clearly on our Estimate. I am sorry if you may have overlooked this section but it is directly under the pricing in our "Company Terms and Conditions Section". We did follow up with you to which we received no reply. I will gladly review the charges with you again if needed. Please feel free to reach out to us anytime, we are happy to help clarify all of your questions or concerns.

5. B

   Betty W.

   Source: MoveAdvisor · Riverview, FL to Grovetown, GA

   11 Feb 20233-bedroomPaid $5,078

   Move from FL to Ga

   So old school moving and storage set up my move up but Map moving and storage actually were the ones that they contracted out to pick up my items and I hold them both accountable. First they almost doubled the quoted price because they said my boxes were bigger and my bed wasn’t normal size so it went up from $2800 to $5078. I didn’t get all my paperwork from the move and the mover said they were supposed to email it out to me. I kept them in the loop about when I would be closing on my house and when I would need my things delivered because they kept saying it would take 21 days. My things were in their storage for about 1 month and 20 days. When they were delivered, it was an actual rats in my boxes, they ate half of my clothes, my 82” Samsung tv was broke, along with my work desk. They sent me to a 3rd party claims division after numerous calls and e-mail. This was the worse move I have ever had.

   Response from Old School Moving and Storage Corp

   Good afternoon Betty, we apologize that we did not hit the mark when it came to your move. We do have you complaints on file and have taken the appropriate measures to avoid our clients having to deal with rodents and their furniture again. As for claims, if you need further assistance in filing or have any additional questions, please feel free to reach out to us. Thank you for your feedback and have a wonderful day.

6. M

   Maggie F.

   Source: MoveAdvisor · Pflugerville, TX to Mesa, AZ

   28 Dec 20223-bedroomPaid $8,000

   Please beware

   Terrible experience. Attached photo of "special handling" of a telescope. This careful handling cost me over $100. Old School sold me on over $500 of "special handling" charges for 4 items that had to be moved extra carefully especially for a long distance move. The special items were moved exactly as everything else, not treated special in any way. Old School refused to discuss this matter, or apologize or refund any of the charges. (Due to us signing the receiving document upon delivery). The special handling charges are deceptive! Please don't fall for this and if you do, don't sign anything and take lots of photos. We waited over 1 year before even getting a response to normal damage claims. Then they make you jump through a lot of hoops hoping you will just give up at some point.

   Response from Old School Moving and Storage Corp

   Hi Maggie, we are sorry that we didn't hit the mark when we didn't hit the mark when it came to your move. A refund check for any claim filed with us was sent out on 12/22/22. If you have still not received this payment please reach out to us so that we may forward it in a different method. Thank you and have a great day!

7. K

   Kim R.

   Source: MoveAdvisor

   26 Sep 2022Partial movePaid $3,700

   Very Rude

   ZERO STARS!!!!! Very rude cant get a straight answer from them. Management hung up on me three times because they refuse to give me accurate updates and makes excuses they are horrible at customer service. Doubled the price once the truck was loaded. I will be reporting them to the BBB and will make sure EVERYONE I know knows they are HORRIBLE to deal with.

   Response from Old School Moving and Storage Corp

   Ms. Redish, we cannot find anyone on file with your name. We are not sure if you are actually a customer so this review is considered unviable.

8. J

   Jason S.

   Source: MoveAdvisor · Denver, CO to Princeton, NJ

   22 Sep 20221-bedroomPaid $14,000

   Horrible Service

   This is not a moving company, but someone you are paying a premium to find another moving company to handle your move. They deliver excellent service until you sign the contract and pay the deposit. After that you will not receive information regarding your move until 24 hours before. Good luck getting in touch with anyone at the office. It is obvious from reading previous reviews that they spend more time responding to bad reviews than they do their client's concerns. The team at Old School Moving and Storage has zero interest in making sure your move goes smooth. The moving company they paired me with, Unlimited Moving and Storage, arrived 2 days late and had to return on the 3 day to complete the move. My quote went from $8000 to $14,000 although my declared inventory was pretty spot on. Be very careful when selecting liability coverage and paying cash because this will determine the effort these guys put into packing your stuff. They know that 60 cents per pound is nothing and will destroy or "misplace" and item rather than take care of it. Hopefully this review will cost their business more than 60 cents per pound. What should have been a pretty easy and straightforward move turned into a disaster. The bookcase that they did "not have time" to disassemble was completely destroyed. I found the team literally throwing the broken pieces into the back of the truck, laughing, in an effort to hide the evidence. In addition to this, they broke my headboard, dishes, and completely misplaced an end table and a tool bag which had all of the furniture screws and hardware. Not sure how this happens when the truck they loaded would be the same truck to deliver my items a week later. After paying $14000 for a 1 bedroom 1 bath move, I deserve better service from these companies. Read the reviews carefully, and don't be a victim of this SCAM...A sales SCAM that offers you a "deal" only to find that it doubles the day of your move. By this point you are so exhausted and likely have no other options than to pay the revised amount or lose your deposit. If this review can stop a single person from making the same mistake I did then something good actually came out of this horrible experience! Find a moving company that will give you an honest and fair quote, accepts credit cards and will commit to excellent service from the beginning to the end!

   Response from Old School Moving and Storage Corp

   Mr. Savoie, we sincerely apologize we didn't hit the mark when it came to your move. We understand that your experience with our preferred Carrier, Unlimited Moving, was not the best but we are still here to try and help rectify any distress that this move might have caused. We also see an email sent by one of our representatives giving instructions for claims information. Please feel free to respond to this email so that we may find a solution for your experience. Have a wonderful day!

9. T

   Tasia K.

   Source: MoveAdvisor · Clearwater, FL to New York, NY

   13 May 20211-bedroomPaid $3,733

   Avoid This Moving Company- Zero Rating

   I scheduled Old School Moving & Storage Co. on 4-30-21 to move belongings from Clearwater, FL to New York, NY on 5-8-21. 
 The quote was for $1800.00 with a $600.00 deposit, (paid on 4-30-21 with a ZELLE bank wire).  
 The movers arrived on May 8 and demanded $3733 total.  The man in charge was Irdek at 407-756-4268 and he said the price increase from $1800 to $3733 (over 100% price gauging) was due to my total came to 450-500 cu ft and having different sized boxes  ( He didn’t look over the quantity of individual sized boxes, just said "I've been doing this for 15 years and I can eyeball the size." When I got the quote from Old School , they knew I had small-medium and large boxes for the quote. I had 12 additional small boxes at the time of pick up. Definately not  210 cubic feet more. (see below) 
 I had another truck company on 5-10-21 SEE my storage and measure the items and total cubic feet is 295. I have this in writing. My storage unit is 10X10 with approximately a little more than one quarter filled. No furniture, no appliances. No games, honest and reliable, no price gauging. 
 After investigating further, I have found this is common practice with Old School Moving & Storage Co. I asked them for my deposit to $600.00 be refunded on May 8 after I declined the truckers to take the belongings for the additional cost. 
 "Kelly" the manager denied my request for a refund.  The same day, Kelly called me back stating I can have a partial refund. I declined this stating I want my full deposit refunded. She then said she would speak with her manager and call me on May 10th by 3pm, which she did not, I called her.  On this date, May 10, she stated "she was reviewing the telephone calls and all info." WHAT INFO? WHAT TO REVIEW? They tried to over double the price and it is completely unacceptable. There is nothing to review. They price gauged by over 100% 
 I can understand an extra cost for anything realistic, but never over double the cost.  I want them to be held accountable. I want my $600.00 deposit refunded.

   Response from Old School Moving and Storage Corp

   We are responding to the above customer Ms. Kossavis moving from Clearwater, FL to New York, NY. On May 8th, 2021 the customer opted to cancel and/or refuse services from the Carrier assigned to service her move. By law, the Carrier must present the customer with an Interstate Revised Written Estimate if the Carrier feels that the items will exceed the space reservation the customer was originally quoted for. This customer refused service after being presented with the Interstate Revised Written Estimate by the foreman and cancelled her move. We spoke with this customer and informed her of our cancellation policy. Even though we did tell her she did not qualify for a full refund on her deposit, we decided we would offer her a partial refund of $170.00. The customer then called back on May 12, 2021 requesting a full refund on her deposit, which we again informed her that she did not qualify for. We once again offered her a partial refund of $170.00 which she refused. Please see the email below as reference to our offer: "Good afternoon Ms. Kossivas, We apologize for any inconvenience we may have caused you throughout your move. Unfortunately, as explained to you via telephone, you do not qualify for a full refund of your deposit. Please look at the highlighted portion of the estimate you signed with us which states our cancellation policy: SHOULD YOU ELECT TO CANCEL YOUR MOVE WITH OLD SCHOOL MOVING & STORAGE, WRITTEN NOTIFICATION MUST BE SENT TO OPERATIONS@OLDSCHOOLMOVINGANDSTORAGE.COM. WRITTEN NOTIFICATION MUST BE RECEIVED NO LATER THAN 72 HOURS AFTER SIGNING THE OLD SCHOOL MOVING & STORAGE AGREEMENT. CANCELLATION REQUESTS RECEIVED WITHIN 72 HOURS OF SIGNING THE AGREEMENT WITH OLD SCHOOL MOVING & STORAGE WILL RECEIVE A FULL REFUND, MINUS 10% DUE TO INCURRED MERCHANT FEES. CANCELLATION REQUESTS RECEIVED AFTER THE 72 HOUR GRACE PERIOD ARE NON-REFUNDABLE, HOWEVER; THE DEPOSIT MAY BE APPLIED TO A FUTURE MOVE WITH OLD SCHOOL MOVING & STORAGE WITHIN 10 MONTHS (1 YEAR) FROM THE DATE OF THE ORIGINAL SIGNED AGREEMENT. IF YOUR FIRST AVAILABLE PICKUP DATE IS WITHIN FIVE (5) BUSINESS DAYS OF ELECTRONICALLY SIGNING THE OLD SCHOOL MOVING & STORAGE AGREEMENT, YOUR DEPOSIT IS NON-REFUNDABLE. We understand that you did not agree with our preferred Carrier, therefore we are still willing to offer you a partial refund of $170.00 as a form of Good Faith. We have gone ahead and sent a settlement for you to sign if you elect to take the partial refund. Once again, we apologize for any inconvenience. Thank you for your patience in this matter." The customer can still claim the $170.00 partial refund if she chooses. She can contact our office at (844)569-4551 at any time. Thank you.

10. R

    Robert M.

    Source: MoveAdvisor · Jacksonville, NC

    4 May 20213-bedroomPaid $10,000

    Missing items.

    My Xbox one controllers and PlayStation controllers are missing. My daughters suitcase with her electronics had a lock and the lock was broken. They took over one week to bring my things to my new house. They switched the trucks and that’s when I believe that our missing items were swapped to be sold to the black market. The delivery guy Boris who packed our truck and then came to unpack our things is a phenomenal guy. He did his best to keep us happy. My 12 foot ladder was left behind but that’s no big deal. I would my things to be returned.