OM van Lines

Reviews

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1. H

   Helen M.

   Source: MoveAdvisor · Cabazon, CA to Fairfield, FL

   19 Jun 20264-bedroomPaid $2,700

   so professional and patient, answering all my questions.

   Janie at OM Van Lines was so professional and patient, answering all my questions and making sure I felt comfortable with the process. On moving day, Wilson and his crew worked quickly and wrapped everything with care. They made my move so much easier! Highly recommend OM Van Lines to anyone looking for reliable movers.

2. J

   John P.

   Source: MoveAdvisor · New York, NY to Washington, DC

   17 May 20264-bedroomPaid $2,900

   Very obvious they are pros at this. Kept me informed.

   Robert and Kellie moved me today and did a fabulous job. Introduced themselves, got right to work, worked quickly and never stopped for a minute. Very obvious they are pros at this. Kept me informed, asked re placement every item. Also took several items for consignment at my request. Thank you Robert and George and to OM Van Lines for providing a great crew. Will gladly refer anyone asks about movers.

3. C

   Charles G.

   Source: MoveAdvisor · Fleming Island, FL to Garfield, GA

   16 May 20264-bedroomPaid $2,700

   They were on time, quick and efficient with packing, and most importan

   We just completed a long-distance move about 18 hour away. This is the second time we have used OM Van Lines and I highly recommend them. They were on time, quick and efficient with packing, and most importantly take excellent care of your belongings. Total price was consistent (actually slightly lower) than quote. Bonus: they also have a sister consignment store and took furniture there for us since we were downsizing.

4. D

   Dennis D.

   Source: MoveAdvisor · Fairfield, FL to Washburn, WI

   16 May 20264-bedroomPaid $3,600

   Very professional and kind. We would highly recommended this company.

   This company is awesome. From the front office to the workers. Very professional and kind. We would highly recommended this company. our movers William and Robert were amazing. Thank you OM Van Lines.

5. J

   Joshua D.

   Source: MoveAdvisor · Newark, NJ to Garfield, GA

   15 May 20264-bedroomPaid $2,900

   fantastic things about their help today.

   I’ve used OM Van Lines for every move I have done in New Jersey. George and Alex helped me move my aunt to the Masonic Home today, and I cannot say enough fantastic things about their help today. 10/10 would absolutely recommend! Thank you guys so much!

6. B

   Bonnie G.

   Source: MoveAdvisor · Absecon, NJ

   26 Jun 20263-bedroomPaid $1,005

   Definitely not happy

   I would not recommend using this company. What they told me would be an eight hour move turned into a 12 hour move. The cost went up significantly. When we discussed the move and talked about insurance, they advised me I didn’t need it because I was moving 20 minutes away. There were two major damages and several months have gone by and I’m getting the runaround about compensation at this point. No one is getting back to me or compensating me for anything. I am very disappointed, upset and frustrated at the way this is being handled.

7. Z

   Zachary S.

   Source: MoveAdvisor · Allentown, PA to Las Vegas, NV

   7 Aug 20261-bedroomPaid $5,000

   DON’T DO IT!!

   This is total bait and switch. They quoted me one price and raised it like crazy once my things were on a truck. If you need to talk to the customer service people they’re going to ignore you… the best communication from them was when they just wanted your money. Kellie is super charismatic and sweet and builds a good trust with you to get the sale. It’s all downhill from there. (They put the nice sales people in your face) they they take advantage of you. In total my move cost about 2K more than quoted and I moved with less items than I told them initially. The drivers showed up 3 hours late for pick up. I also had missing items and several damaged items which I’m still waiting on a call back about and it’s been over a month. Don’t let the purchased reviews this company buys fool you. THIS IS A SCAM!!!

8. J

   John J.

   Source: MoveAdvisor · Buchanan, NY to Del Norte, CO

   30 Jul 20262-bedroomPaid $2,520

   FRAUDULENT BUSINESS PRACTICES

   This company must be investigated for violations of federal laws regulated by the Federal Motor Carrier Safety Administration (FMCSA)! Moreover, I will be initiating a class-action lawsuit against OM Van Lines for the irreparable harm they have caused hundreds of consumers with experiences identical to mine. On 6/25/26 - Alan Webster Of OM Van Lines provide me a written Binding Moving Estimate of $1,800.00 for a very modest shipment of personal property approximated (by Alan Webster) as a 2 - bedroom apartment from New York to Colorado. I took the time to go over in detail with Alan the contents of my move. I even got a tape measure and measured my chairs, antique desk etc. On 7/7/26 three men and a woman arrived at my property to load my shipment. There was nothing remotely professional about these individuals. After loading my property in a sloppy disorganized manner, the driver, who spoke very poor English and was difficult to understand, informed me that the cost of shipping my property was now double the original Binding Moving Estimate - now - $3,600. This act of changing the cost of a Binding Moving Estimate after loading a person's personal property is illegal, because now you are stuck. My life was on their truck and I was flying to Colorado the very next morning. After protesting adamantly, the driver settled on a price of $2,520 - 40% higher than the Binding Moving Estimate generated on 6/25/26. After some harsh words of rebuke I reluctantly signed the paper work. I was trapped! This fraudulent Bait and Switch practice is illegal and has likely happened to hundreds of OM Van Line customers. They will promise you the world with a low-ball estimate and then BAIT AND SWITCH! It just got worse from there. Today is day 24 since they loaded my property in NY and I still have yet to receive a definitive date of delivery. After paying them $1,000.00 cash on 7/7/26 (for a total of $1,540.00 with the $540 deposit paid on 6/25/26) OM Van Lines is demanding a payment of $980.00 to release my property. This is extortion and what is recognized as a Hostage Load - which again is illegal. Their customer service was beyond awful. They did not return phone calls or the multiple e-mails I sent them. I must have called over a dozen times. When I finally reached a woman in Florida she failed to provide the location of my property, contact information of the driver and expected delivery date. She also told me that I was lucky she took the call! I want to ensure that this madness does not continue and consumers are protected from these fraudulent business practices. I will be setting up a class action lawsuit hotline against OM Van Lines shortly in a subsequent review. John DeCrenza Jr.

9. N

   Nury V.

   Source: MoveAdvisor · Crown Point, IN

   9 Jul 20261-bedroomPaid $1,900

   DO NOT HIRE THEM

   I am submitting this incident report to document the repeated failures, lack of communication, and unprofessional conduct I experienced throughout my move. The pickup of my household goods did not occur at the agreed-upon pickup time and was significantly delayed. During the pickup, I was verbally informed by the moving company that my belongings would be delivered within 3 to 5 days. However, upon reviewing my contract, I found that it states deliveries for shipments between 500 and 1,000 miles may take 10 to 14 days. Throughout the 14-day contractual delivery period, I made numerous attempts to contact the moving company to obtain updates regarding the location and status of my shipment. My phone calls routinely went unanswered. On the rare occasions that someone answered, I was repeatedly told only that they would “find out” or “let me know,” but I was never provided with any meaningful information regarding the location of my belongings or an estimated delivery date. During the few recorded phone calls I was able to have with the company, I clearly informed representatives that I would not be available to receive my shipment after June 28. Despite providing this information in advance, no effort was made to coordinate delivery within my available timeframe or provide adequate notice. My interactions with customer service have been consistently unprofessional. Representatives have been dismissive, unhelpful, and at times rude. I primarily communicated with one customer service representative who repeatedly refused to provide the name or contact information of a manager despite my multiple requests. She assured me several times that a manager would return my calls, but no manager ever contacted me. At one point, I was provided with a phone number and told it belonged to my driver after my shipment had allegedly been dispatched. I made multiple attempts to call this number without success and communicated through text message instead. I informed this individual that I would not be available for several days but would be available to receive my shipment on July 6. I was told I would receive a call on July 5 to coordinate delivery. On July 5, after receiving no communication, I sent three text messages requesting confirmation that delivery would occur on July 6. I received no response. I also attempted to call but received no answer. When the individual finally answered on July 7, he informed me that he was not the driver, that I had been provided the wrong phone number, that he was only the dispatcher, that he did not know where my belongings were, and that he himself was unable to reach the driver. I also contacted my original sales representative for assistance. She informed me that she was unable to reach customer service and therefore could not assist me with obtaining any information regarding my shipment. Since then, the customer service representative has largely refused to answer my phone calls and will communicate only by text message. She has informed me that the office is closed, despite the company’s website indicating that the office is still open during those hours. During this process, I have repeatedly requested compensation due to the numerous service failures and have asked the company to honor the original agreed-upon moving price of $1,900. Instead, I have been informed that I now owe approximately $2,450. My requests to speak with management and resolve these billing issues have been ignored. I was also informed that the driver would contact me at least one day before delivery to schedule the drop-off. However, today I was told by customer service that my shipment is expected to arrive tomorrow, yet no delivery time has been provided. As of 6:40 p.m. today, I have still not received any communication from the driver confirming delivery or providing a delivery window. Because I have received no advance notice from the driver, I am unable to request time off from work or make arrangements to be present for delivery. Despite the company’s failure to provide proper notice, I have been advised that I may be charged additional fees if I am unavailable to receive the shipment. I believe it is unreasonable and unfair to hold me financially responsible when the company has failed to communicate as promised. This experience has been extremely stressful and characterized by repeated communication failures, misinformation, lack of transparency, poor customer service, and the threat of additional charges resulting directly from the company’s failures. I respectfully request that this complaint be investigated, that the company honor the original contracted price, and that appropriate compensation be considered for the inconvenience, lack of communication, and additional expenses I have incurred

10. N

    Nadia R.

    Source: MoveAdvisor · Parrish, FL

    31 May 20264+ bedroomPaid $10,000

    The worst kind of company!

    Definitely scam artist. They get their moving guys from Craiglist. You don't know who is coming in and out of your house. Then the truck driver starts a fight with the workers to get their tip money. On our first experience he even went out of his way to get the police involved. So we are here hiring a moving company- to begin our new transition Florida to NJ -and suddenly the police is in front of my house for no damn reason. They quoted us about $5-6,000 for the move and we ended up paying $10,000. They have a secretary - Betty - who definitely only graduated from middle school. Very slow, unprofessional, and uneducated, not just Betty but the entire team. Betty, the office secretary actually asked me if Hillsborough NJ was spelled hillsborrow, NJ. -Thats definitely when I realized that we were dealing with a scam kind of company. Now let's move on to the actual move- my dresser was broken, my TV was broken, My picture frames were broken, my chair was broken. They turned all my expensive furniture into trash. Then they charge all this insurance and don't pay you for anything. These guys are the worst of the worst. Do some intensive research and find a company worth it, I don't wish my experience on anyone!