Orion Van Lines

Reviews

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1. J

   John B.

   Source: MoveAdvisor

   12 Sep 2013Paid $5,200

   Professional.

   We used Orion van lines when we moved to Florida back in 2008 and were happy with the service they gave us so we naturally called them when we had to relocate back to NY last month.     Once again the service was terrific and Orion van lines came through with flying colors- from the pleasant sales people right down to the moving men everyone we were made to feel comfortable and our business appreciated.

2. M

   Monique L.

   Source: MoveAdvisor

   6 Sep 2013Paid $5,900

   Long distance move.

   We used Orion van lines to do our long distance move from Columbia South Carolina to San Diego California in June of this year. I wanted to offer our thoughts on what a good job they did with our move and how satisfied we were with the service rendered.           The movers who completed our move did a super job to say the least- they were clean and quick too the point. The truck was able to get up close to our home and was fairly new. All our large items were wrapped neatly and placed on the truck in a timely and orderly fashion. When time came for delivery the guys arrived around 9:30 am and unloaded everything in to their appropriate rooms then reassembled our bedroom furniture. Orion was very organized and provided professional service.     .

3. E

   Elon W.

   Source: MoveAdvisor

   26 Jul 2013Paid $5,950

   Good Movers.

   These guys were phenomenal they packed and loaded our two bedroom home in 4 hours wow! The foremen Eddie and crew were super nice guys to deal with and have to be the hardest workers I have ever seen.   They delivered us in Texas within 10 days and spot on the price! If your looking for a good moving company use these guys.

4. D

   Dave M.

   Source: MoveAdvisor · Austin, TX to Portland, OR

   25 Oct 20182-bedroomPaid $4,900

   Moving.

   I commend you all on a job well done. We can't thank you enough for packing us up and delivering our stuff in a timely manner on such short notice. Timmy, Kyle and JJ did a fantastic job protecting our furniture. Tom, Nicole and Kevin did a great job with pricing and keeping us updated on the status of the truck. Much appreciated all around.

5. J

   Juliana C.

   Source: MoveAdvisor · Los Angeles, CA to Dallas, TX

   22 May 20182-bedroomPaid $5,200

   Thanks for Everything Orion Van Lines.

   I had to arrange a quick unexpected move for my father. I was under a lot of pressure with not a lot of time to research movers. My neighbors just moved and used Orion Van Lines and were very impressed with the service. I called Orion Van Lines and in a weeks notice with extremely fair pricing they were able to accommodate my fathers moving needs.To say this was a major accomplishment would be an understatement. Thanks for Everything Orion Van Lines. Juliana Castanza.

6. A

   Anne D.

   Source: MoveAdvisor

   28 Jul 2013Paid $2,500

   All Moving conditions.

   This was a move with every conditiion that went awry from start to finish. My first twomovers backed out without any warning. I went to Orion because of its good reviews, Then they tried to back out of the move for the same reason the 2 previous contracts had..moving over the holidays. However they finally  said they would move me with no problems implied. I'm 89 years old and had to do the move alone. So when they also tried to back out I argued that Orion had understood the isues and they had agreed to make the move without question, they finally complied. I got a short notice (9 hours) they were coming for my shipment. I was not finished packing. They brought a 4 page contract to be signed while I packed (this is an illegal length of time). The packing was fine but some items were included that were meant for charity and some were not packed. I couldn't keep track what was being done so I will assume some of this was due to my fault. My moving dates were important because I wanted to avoid paying another month's rent at the retirement home and to take advantage of grandchildren who would help unpack when I arrived in Arizona. So I had explained circumstances which were accepted. The move was a day late (understandably), however there was considerable damage that was obviously due to jamming things against others. My china was all broken, a chair was shattered, pictures broken and other losses. Items are "things", I can survive their loss, but the attempt to bow out of an understanding I had so carefully explained and  without warning was the most inexplicable. Erik had complied quickly in the beginning and had  I not called I would have been left with no options. I have been trying for the past 7 months to get compensation with no help from the sources I tried to reach. I am trying once more and hope Erik will learn a lesson about integrity.

7. D

   Dan F.

   Source: MoveAdvisor · Tampa, FL to Minneapolis, MN

   13 Dec 20171-bedroomPaid $1,675

   Don't just go with reviews, do your research. Lesson learned!

   I am writing this review with great pain, because I am not a person who usually write a bad review for a business or a person. But Orion tested my limits. They couldn't do the move out on the agreed date and time. After that, they took 18 days to do a delivery from Tampa to Minneapolis (Which on the first call with them they agreed will be done in 5 to 6 days). Now comes the final price which was never the agreed quotation. Now we can completely put all the blame on Orion since they are just brokers who arrange the move with actual mover companies. So they really do have much say in when they pick it up or deliver it. Also, cost of packing and how they do it all movers choice. Orion is just a mediator in the whole process. The most frustrating part was Orion's attitude when I had a complaint about the whole process. They even threatened me if I write a bad review (I am not a competitor or has any personal advantage in writing false facts about them). I bought a service from them and according to me it was frustrating and I was not feeling comfortable thinking my entire household things were with them. According to Orion, they have mentioned everything in the documents I have signed. So read those documents carefully before signing. Hope this helps someone in future!

8. L

   Linda F.

   Source: MoveAdvisor

   12 Dec 2014Paid $450

   Price quoted and tack on charged.

   The salesman at Orion was good, Erik gave a good quote.  But the other movers did show up on time and everything was great except at the end they said their large truck would not fit in the condo community we were moving into and they would need to charge us extra to transfer to a smaller truck.  Since they had our destination address for 2 months until pick up, they should have known about the truck size and not had to gun us for more money. This is unacceptable and I would never use them again as these hidden charges are the worst!  .

9. R

   Richard B.

   Source: MoveAdvisor

   12 Nov 2014Paid $6,880

   Orion Van Line did a Terrible Job for us!

   We hired Orion Van Lines in the fall of 2013 to move us from Minnesota to Seattle. One thing we learned was that Orion is a broker, and hires moving companies to do the actual moves, Best Price Moving in our case.   The crew showed up days late, and when they finally got there, they worked a couple of hours, and then the leader left for 24 hours because of the Sabbath, putting us further behind.   The movers packed our possessions in the truck in a very rough fashion. We had a number of things damaged in the move, and they only pay for what things weigh, not what items are actually worth. There was at least $1000 in damage, but received only a $117 settlement.   They had a poor inventory system, which was totally ignored during the unload. We’re not sure if all of our things made it or not. And for the unload, they hired helpers from Craigslist - guys they had never met, and might or might not have been criminals.    In summary, Orion Van Lines and Best Price Moving and Storage did a terrible job with my move and I would never recommend them.

10. K

    Kathy K.

    Source: MoveAdvisor

    5 Sep 2013Paid $2,000

    Ripoff by Orion Van Lines.

    I called and got a quote from Nicole on a Friday afternoon.  She told me To lock in that quote, I could put a down payment of $400.00 down on a $2000.00 quote, which I did. She did not tell me that it would not be totally refundable if I did not book with Orion.  My move month was over 2 months into the future, so there was nothing last minute about this  Over the weekend my son offered to move me using a rental truck, which would save me money and time.  Moving companies tell you it can take up to 2 weeks to get your belongings, so 2 weeks in a hotel will just add to your total cost.  Some reviews I read of Orion said it took a month.  So, bright and early Monday morning, I called Nicole and told her I would not be booking my move with them as my son had offered to move me, and I would like my deposit refunded.  She immediately became rude and said manangement would "have to review the situation".  Becoming alarmed, I asked what she meant and without a word she transferred me to Kevin.  He was very abrasive and arrogant and told me there would be a fee for cancelling my scheduled move.  I explained that I had not scheduled anything, I had not even given Nicole a date other than the month of my move.  He continued in a bullying manner to lecture me that they were going to charge a "processing fee" for running my deposit through Visa and then there would be a" management review" to determine what would happen next.  I objected to this and became insistent that I be credited my deposit, after all, I had not booked anything, I merely placed a deposit to lock in the estimate ( in rretrospect, that was a VERY foolish thing to do).  The Visa processing fee which he insisted he had to recover, was almost 25% of my deposit.  Visa charges 2-3% max to process a charge.  We continued back and forth and ultimately he hung up on me.  I immediately called my bank, who is investigating this transaction, because I was not sure I would get any money back.  Just this morning, 2 weeks after this mess started, I received a $300.00 credit - Orion kept 25% of my deposit.  I believe the only reason I got anything back was because  my bank contacted them .  I am hoping my bank will recover the 25% withheld.  BEWARE OG ORION VAN LINES!