Priceline Logistics LLC

Reviews

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1. L

   Lori J.

   Source: MoveAdvisor · Jackson, MS to New Orleans, LA

   7 Jul 20223-bedroomPaid $3,000

   Victor’s the best!

   Victor moved my brother from Mississippi to New Orleans in the middle of a storm and was absolutely fantastic!! This review is a year late, but before, during, and especially after the move, we were so happy Priceline assigned Victor to our move!!

2. A

   Andrew S.

   Source: MoveAdvisor · Seattle, WA to Denver, CO

   22 Sep 20231-bedroomPaid $205,796

   Case Number 2022CV31439

   Case Number 2022CV31439 in the District Court in and for the City and County of Denver, Colorado At this juncture, the Court finds Plaintiffs have established a loss of $205,796.48, which is comprised of the value of lost property in the amount of $174,214.02 (the loss of $58,071.34 trebled), and reasonable attorneys’ fees and costs in the amount of $31,582.46. The Court ENTERS JUDGEMENT against Smart Van Lines Group Inc. d/b/a Smart Van Lines and Priceline Logistics, LLC, jointly and severally, and in favor of Plaintiffs in the amount of $205,796.48. Plaintiffs are also entitled to statutory prejudgment interest at the rate of 8% per $17,835.69. Finally, Plaintiffs are entitled to statutory post-judgment interest at the rate of 8% compounded annually until the judgment is paid in full. Started this nightmare back in September when we were trying to move out of an apartment from hell and into our new home. We tried to do uhaul, crate movers like pack rat and the like but everyone was booked up past our move out date. So we started looking at movers and i did the usual tricks to make them sweeten the deal with talking about shopping around. We got them down to what we wanted and figured we would pull the trigger. Pickup turned into a nightmare as they scammed us on the numbers almost doubling the quote after we hand counted and measured every box and pieces of furniture that we had to give them an exact amount of volume. We has to abandon my couch, nightstands and bookshelves. They even had the audacity to claim that we didn't pack any items. After screaming at them about then trying to scam us they backed off and continued the move. We asked for the delivery date to be in early November in October as we had finalized the deal on a house. Week after week I was lied to and week after week my stuff was not being delivered. Everything was stolen after 2 months of constant calling. Smart Van Lines LLC filed a police report. So my world is completely upside down. Made a gofundme to try and offset some expenses as we are starting from scratch at this point https://gofund.me/ed84b478 . Don't know if it's okay to share it here but NEVER deal with these scammers ever. We have lost around $40,000 and priceless items.

3. M

   Mark B.

   Source: MoveAdvisor · La Grange, IL to Bowling Green, KY

   12 Nov 20242-bedroomPaid $10,000

   Scam company

   Scam company. Their preferred movers are thieves. They pay to erase negative reviews. All my items arrived damaged. The actual movers hired guys of craigslist. So underhanded. They scammed me and I was forced to pay. In the end I should have given my stuff away and bought new,I would have been saving money.

4. B

   Barbara B.

   Source: MoveAdvisor · Reno, NV to Huntsville, AL

   11 Jan 20243-bedroomPaid $8,700

   Scariest move of my life - Reno to Alabama NO Stars deserved

   I hired Priceline Logistics and they hired A Russian Sub contractor out of Las Vegas to come get my property. They did not have enough room for all my things I needed. they took my sons box spring but not the mattress or bed frame. As they left my house they driver hit the fence and did over 800.00 worth of damage to the house I just sold. the Mover would not give me the truck insurance but kept giving me the insurance for my property on the truck. Which after 3-4 months they said the insurance does not cover the fence. I had to pay for the repair myself. I stopped in Las Vegas to discuss this with the Company owner I had the address on the list of items they gave me and there was no warehouse at that location. I called the Las Vegas police and said this is a very common complaint but it is a civil issue. and the truck was two weeks later arriving at my new house and required MORE money than agreed even though they did not have all the furniture that the original agreement included. I left alot of belongings I needed in my new home. Upon arrival The Russian man was very aggressive when asking for the extra money or I would not get my belongings. I am a 65 year old woman and that was unnecessary. they were not careful getting things in the house and damaged my house and furniture. I was told that my motorcycle would be crated. They covered it in busted up cardboard boxes. I said no, get my bike off the truck and they said It would cost me $500.00 to unload it. They take total advantage of the situation!

5. J

   Jeremy S.

   Source: MoveAdvisor · Queens Village, NY to El Dorado Hills, CA

   28 Sep 20222-bedroomPaid $14,000

   Bait and Switch

   Is there a way to give negative stars? We were contacted about our move from NY to CA, gave explicit details about our stuff, how much we had and got a quote, the guy we spoke to said "I am going to over estimate the space you are going to need just so we are sure to get all of your stuff." Great! (so we thought)... the day of our confirmation call arrived only for Freddy W. to be extremely rude to both of us and act like it was our fault the estimator severely underbid our move. He stated that we could cancel but we would be charged even though it was a total bait-and-switch. The new estimate was almost double the first one. We already put over $3000 down so we felt stuck. Freddy ASSURED us that this new estimate was MORE THAN ENOUGH space... Day of the pick up and nothing is how they described. Subcontracted to some poor guy that wasn't given information, wasn't told to bring moving blankets (we ended up sending him money to purchase some), and then tells us that the space we had reserved wasn't enough and there would be ADDITIONAL charges! We are paying an obscene amount to have our stuff brought over all because this company can't tell the truth or give a strait answer. I don't expect anything for free but I do expect that if you tell me one price and it's incorrect that the following price is the correct one. Not having the price go up and up and up with no ability to cancel without penalty. This company is horrible and I would never recommend it to anyone ever. I sincerely hope others read this and I hope that someone shuts this place down...

6. L

   Luede Y.

   Source: MoveAdvisor · Fort Smith, AR to Reno, NV

   22 Sep 20223-bedroomPaid $5,500

   Bait and switch. Horrible customer service

   Price line is not a mover, any review who says other other wise is fake. There are brokers who subcontracts the move and likely to the cheapest bidder. They will sugarcoat things up front to get your business and a deposit where they make their money. The movers who did my move only accepted the job only 24-48hrs before the move. I spent countless hours in touch with Priceline, lightning speed movers, the DOT, police, lawyers, insurance people, senators, and congresswoman to find my property. Just a few days prior to the “mover” arriving they were to do a quality check to finalize all my property.There wasnosuch thing andthey said they’ll do better next time,it was a joke to them. They will reference you back to the movers as in their contract they don’t deal with you after the movers take your property. I call them non stop for several hours which ended up blocking their phone line and they got mad at me cause I was just trying to find my property. After over a year of calling in inquiring, DOT investigators found my property which I ended up picking up from storage. During pickup the storage wanted all the moving blankets and wanted to charge me $25 each if I took them and there was about 20-30 pieces. I was one of the lucky ones who did find their property after being in contact with this company.

7. M

   Matthew R.

   Source: MoveAdvisor · Helena, MT to Lone Tree, CO

   24 Jun 20222-bedroomPaid $6,750

   Awful experience

   Moved from Montana to Colorado 1.) COMMUNICATION IS AWFUL 2.) LIE ABOUT PRICE ANF HELP 3.) paid for premium service pack and ship, 1 person showed!! I had to help move and pack!! And paid for premium! No remedy to this. 4.) Items smelled like an ash tray when got to my house which again had to help unpack!! DO NOT USE!!

8. J

   Joseph B.

   Source: MoveAdvisor · Houma, LA to Phoenix, AZ

   1 Jun 20221-bedroomPaid $2,000

   Crooks

   So right after hurricane Ida, where almost all of my belongings were destroyed, I decided to relocate to Arizona. I needed a way to move my stuff that survived. I contacted priceline logistics. They got me a really good deal and a huge discount because of the hurricane. About 4 days after I made my reservation I was discussing the move with my live animal transport guy who was coming across an issue with being double booked during the time I needed my transport and the only way he would be able yo swing it is if I paid a little more to cover the other trip that there were supposed to do. I told him the only way I would be able to afford it being that I had just lost almost everything was if he could also move my remaining belongings which they agreed they could do. So I call and cancel my reservation with priceline logistics, I was informed that by canceling my reservation I would be forfeiting 1/2 of my $650 deposit. I agreed, they sent over the docusign for the cancelation and was told that my 1/2 of the deposit would be returned to my account in 7 -10 business days. A couple weeks had passed I contacted them and was told that it wasn't going directly back to my account that it was coming in the form of a check and that it had been sent out. A month goes by and nothing, so I call them and get bounced between a few people and then was told there was an error in the system and that it hadn't been sent yet but was going out the following Monday. So another month goes by and still nothing. So I call them again where I am getting bounced around between multiple people yet again but this time to be told that my refund of the 1/2 of my deposit was denied. Denied for what I asked? And I was told the owner of the company has the final say and he denied it. So here I am going through a hurricane that destroyed almost everything I owned, killed multiple of my animals, relocating across the country spending every penny I had left to have this company steal my hard earned money when they did absolutely nothing to earn that money. This company is full of thieving crooks. I would warn anyone trying to do business with this company to look into other options. I would give this company 0 stars if it would allow me. And honestly had I read the reviews on this company prior I would never had attempted to do business with them. The reviews from many have had the same issues. Like how can a company get away with this? They need to be charged with theft!!

9. M

   Maliheh A.

   Source: MoveAdvisor · Mcminnville, OR to Fort Worth, TX

   28 Apr 20221-bedroomPaid $3,525

   Express dissatisfaction

   The worst moving company ever! At the first the guy who gave us a quote lied about everything. Then nobody accepted any responsibility about it! We asked him to drop off a box in front of our house so we’ll load it ourselves. He said that if we pay 100 bucks more instead of $2500, they will load and unload for us and we can have our stuff in 6 days. But after loading the truck driver gave us a bill of $4,000+!!!! Also we realized that the company doesn’t even carry boxes and they only have trucks with driver for moving! Also contractor was lier and lazy. After loading, one of them told us that they can’t deliver in 6 days (the time that they told us from company) and it always takes something between 1 to 30 days. Then after more than 30 days we realized that our stuff are in a warehouse in California instead of our house in Texas!!!! Actually I don’t even know who allowed them to put our stuff in a warehouse and after more than 4 weeks they tell us “we’ll hopefully come next week” and there were no clue that they would come, and they didn’t come! At last after 63 days they brought our stuff with no one for unloading and we had to hire two people and paid $200 for that while it was in our contract that they should load and unload by themselves. After all these awful circumstances we took out everything from the boxes and there were a few broken things including our vacuum, more than two large fragile dishes, a large plastic box which contained some broken stuffs as well and more… After thousand times calling the Price line company and contractor, and even sent an email (that they told us to send it) about the damage cost and attached all of damaged stuff photos, they don’t give a sheet about none of the issues above and still no action from them! The company must refund all money we have already paid plus a loss for their lying and delay and damages. If they don’t, I swear that I will advertise them negatively everywhere and any time.

10. L

    Luede Y.

    Source: MoveAdvisor · Fort Smith, AR to Reno, NV

    10 Apr 20223-bedroomPaid $6,500

    Poor service and they used horrible movers.

    There is a lot of fake reviews on here. Price line is a broker not a mover. They will put your move out on some sort of system and get” best “ bid out there, in my opinion it’s the lowest and cheapest. The move from Arkansas to Nevada and it was done in April 2021. It’s now 2022 and I’m still waiting on my property. I have filed a complaint with the FMCSA against price line and lightning speed movers about this in august 2021. Just too many scammers out there, if at all possible just do it your self and save the headache.