Prime Moving & Storage LLC

Reviews

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1. S

   Stacy R.

   Source: MoveAdvisor · Gurnee, IL to New York, NY

   19 Aug 20213-bedroomPaid $3,300

   Game changer

   Definitely a game changer this company is a family owned business but they seem to be a lot more professional than the major vanlines. Thank you, you can tell that everyone gets compensated well. Movers all presented themselves with confidence and honor !!!! They all dressed very clean too. Wore PPE for covid too

   Response from Prime Moving & Storage LLC

   Nice Apartment!!!!

2. C

   Christina V.

   Source: MoveAdvisor · New York, NY to Dallas, TX

   18 Aug 20213-bedroomPaid $3,500

   Honorable

   Everything was honored I am happy at reasonable price and honorable crew. I don’t usually write reviews but I was very impressed and satisfied. Thank you

3. A

   Andrew S.

   Source: MoveAdvisor · Arkansas City, KS to New York, NY

   13 Aug 20214-bedroomPaid $6,000

   Great service

   I choose prime movers because of the efficiency of the team and the best apart about it is that the sales team is actually the moving team too! My project manager corey gave me the quote over the phone and also preformed my move the entire experience was very personable I was given his contact information his personal number his desk his email. If you want to be comfortable and to not have to worry about signing up with a sales person and then having to talk to someone else the entire time after soeindig hours with the sales person go with these guys. They are a honest carrier, trust me this is not my first rodeo and the difference is night and day

4. S

   Shenee H.

   Source: MoveAdvisor · Gurnee, IL

   28 Jun 20213-bedroomPaid $4,500

   Great service

   Dealt with Evelyn and Corey very helpful and informative from start to finish this carrier is definitely under rated. They need more exposure I’m sure that they will get it when the time comes. Was quoted 4,500.00 but my cubic feet went up due to me adding 80 more boxes so it was another 900$ added. Frustrating but I understand they were the best price and the service was exceptional

5. N

   Nicola D.

   Source: MoveAdvisor · North Bergen, NJ to Hollywood, FL

   17 May 20212-bedroomPaid $3,895

   Excellent form tart to finish

   When I say this went without an hitch, the customer revive the price the skilled movers, my stuff got to me in perfect timing .... slight cost increase due to my request for some packing help. ask for Marsha I am sure that will make a difference she took care of me all the way. recommending and using them again as move is for 2 yrs.

6. K

   Kyle B.

   Source: MoveAdvisor · New Brunswick, NJ to Denver, CO

   24 Apr 20213-bedroomPaid $3,895

   Last minute. Great Price. Professional

   Moved from NJ to CO. Entire experience was great and efficient. Picked up and dropped off within window given. They kept in good communication with us and everyone was professional & quickly set everything up smoothly. Nothing missing or broken and very timely. We chose Prime Moving & Storage because of the professionalism they gave from the beginning and would definitely recommend them to friends and anyone reading this, Kyle B.

7. J

   Jacob F.

   Source: MoveAdvisor · New York, NY to Chicago, IL

   18 Aug 20213-bedroomPaid $3,500

   Good service

   Very happy with the service that was provided to me by Corey, very efficient on time, Honorable and communicative from Start to finish

8. J

   Jay T.

   Source: MoveAdvisor · Newark, NJ to Philadelphia, PA

   27 Oct 20211-bedroomPaid $5,000

   Won't get items

   We got our stuff months after the promised delivery date. We got multiple boxes of other people's belongings and had multiple boxes of our own stuff missing. Also charged way more than they quoted. Use them at your own risk.

9. C

   Christian G.

   Source: MoveAdvisor · Clifton, NJ to Boca Raton, FL

   14 Oct 20213-bedroomPaid $6,500

   The worse company

   Statement to Prime Moving and Storage Christian and Jamie Graciano Date: 10/6/21 9/12/21 - Estimation contract provided by your employee named “Corey” after doing a face time call to view the items that were stated to be part of the moving. Prime movers quoted us an estimate of $3,555.25 - Contract electronic signed by Christian agreeing to the estimate 9/24/21 - Pickup day. Prime Moving and Storage come to our home at the time (29 Hawthorne Ave, Clifton NJ )with a 26foot truck. Employee named “Max” arrived and said that our items were going to exceed the original quoted cubic feet and will result in a higher final cost. We were not happy that Corey had provided us with such an inaccurate estimation. We agreed however, then Max and the movers started to load up the truck. - Sexual Harassment. After all items were loaded. Max asked my husband Christian Graciano, if he could provide a ride home to one of the movers while he started the paperwork with me at home. Max said he just wanted to have everything ready for him so that we could be done with this. My husband agreed since the worker didn’t seem to have a way to get home. Everyone had left the home and it was just Max and I in the kitchen of my home. Max had started to fill out the carbon copies for the Order for service, Interstate Bill of Lading and Freight Bill, and Supplemental agreement to the binding Estimate on the island kitchen counter. He was pacing back and forth out of breath often long after the workers left. This guy is much bigger than me in terms of height and weight. I’m not sure what’s going on, but I try to remain at ease, after all I don’t know this person. While he was completing his paperwork, he was trying to initiate small conversation which I was not trying to engage with. I simply stated, we will wait for my husband to arrive since all paperwork has been started with him. With no solicitation on my part, Max then proceeded to talk about his work life, and then began talking about how he manages and tends to his sexual urgencies while away from his family. I immediately felt an unnerving level of discomfort and fear for my safety in my home. I have never had someone disrespect me as a person, a wife and mother of children in my very own home. I was scared, I didn’t know if this person was going to harm me or if he intentionally set this up since he himself had asked my husband to provide his mover with a ride. I stated nothing and instead called my husband right away in front of him and asked him to please hurry home. In my attempt to absolutely stop Max from continuing his conversation or any other possible harmful acts, I told Max that my husband was around the block from the house. Chris arrived soon after. - Completing the carbon copies documents. My husband repeatedly asked Max if these were the final charges or if there were going to be more charges associated with this delivery. Max said stated no, this all you have to pay. Max asked us when we would like this to be delivered on one of the carbon copies we indicated that we wanted a delivery for Wednesday Sept 29th. Max was paid in cash a total of $5,000 which has been indicated on the Order for Service. Max provided my husband with the owners information. The owners info as provided by Max is: Kalib #0741 9/27/21 Transit to Florida. My husband and I, and two children ages 5-8, headed to Florida in our own vehicle with some rush as we wanted to ensure that we’d arrive at ease the night before our moving shipment would. We arrived to Florida Tuesday night September 28th around 9pm. It was an exhausting trip as we took minimal stops to make sure we could avoid additional surprises from the moving company as we were already off to a bad start. 9/29/21 Waiting for the moving truck. My husband sent a text message to Kaleb, if anynone needs proof I have it. crgbills@gmail.com

10. C

    Carlos P.

    Source: MoveAdvisor · Providence, RI to Miami, FL

    1 Sep 20212-bedroomPaid $4,600

    Terrible Experience

    I would not recommend Prime Moving and Storage to anyone. On my move on August 2021, they did a NO-SHOW for pickup and even lied about it. They sold my job after pick-up to a random company who in turn did not assemble any of my furniture and attempted to charge for things already included in the contract. They damaged multiple pieces of furniture. Their contract is purposely vague when failing to specify Shuttle Service fees, allowing them to pick any $ amount after they have already picked up your things. Overall it was a terrible experience, specially when you believe you did your due diligence, hired a company, and on delivery you have to deal with people who do not even work for the company you hired! These contractors, needless to say, were not at all interested in doing a good job. Here is a copy of my complaint with the DOT: No-show after initial confirmation of pickup for 8-21-21 between 4-7. Company did not respond initially to calls or text and finally texted back saying they got held up in a DOT inspection and would be unable to pick up as confirmed the day prior(8-20-21). The driver who picked up on 8-23-21 told me the No-show was due to the truck getting filled up on a prior job. Company representative, Corey, assured me they were NOT a broker, and they would be doing the move themselves. This is also specified in their contract. They ended up selling my job to a random company they claim is a "sister" company. The drivers in this company attempted to upcharge for things included in the contract, specifically the first flight of stairs, saying only 7-8 steps are included. They also did not assemble ANY furniture after delivery, claiming it was not their job. When I informed the original company of this, they said that since my job required shuttle service, assembling would no longer be included. This is clearly blatant breach of contract. Shuttle fees were not specified in the contract, allowing them to make up any $ amount after they have picked up. Multiple furniture pieces were damaged in the move.