Purple Heart Moving Group

Reviews

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1. J

   Josh B.

   Source: MoveAdvisor · San Diego, CA to Little Rock, AR

   12 Jan 20214-bedroomPaid $14,000

   Bait and switch, damaged and lost property

   Do not trust this company. Not only did they intentionally under quote the move. They waited until they halfway loaded the truck to tell me that the square footage was DOUBLE what they fraudulently estimated. They then doubled my cost. If that was not enough to cause me anguish they are a now a month in to the move and my belongings are still in some unspecified “warehouse” and they refuse to tell me when it will be delivered. In fact they keep leaving me VMs that my property was loaded and will be delivered in 5-7 days but when I call they tell it was not yet loaded. So which is it? They also refuse to provide updates unless it is within a”12-2” window which is the only time window that will research your delivery. Then they go on to just leave another message that you are loaded and will be delivered in “5-7 days”. They are by far the most unprofessional, incompetents discourteous outfit I have ever had the misfortune to deal with. Update: when they finally arrived I was given a one hour notice to “get cash” or they would not unload anything. 3 random guys showed up, refused to wear masks, delivered a lot of broken items, had no idea what the box count was and scratched my floors.

2. D

   Darlene L.

   Source: MoveAdvisor · Seattle, WA

   3 Jan 20211-bedroomPaid $2,300

   Lost box, 2 months late, broken furniture, shattered frames and glass.

   Having moved dozens of times in the past including internationally, this was by far the worst moving company. Wardrobe box arrived crushed, with hangers broken into tiny pieces. Chair broken. Picture frame shattered. 1 box completely missing. Never provided a single proactive update on time of delivery. No response from them on missing box. NEVER USE THIS COMPANY.

3. L

   Laura W.

   Source: MoveAdvisor · Citrus Heights, CA

   20 Dec 20203-bedroomPaid $4,000

   Do Not Use - RUN!!!

   Purple Heart contracts 3rd party movers, takes no responsibility for their poor choices and offers little to know help getting claims resolved. I have been going back and forth with Purple Heart and Cobra Van Lines (3rd party mover) for 9 months. They broke and "lost" thousands of dollars worth of personal items and to date have offered me, $183.00, completely OFFENSIVE and Unprofessional

4. D

   Donny E.

   Source: MoveAdvisor · Columbus, OH to Norfolk, VA

   16 Nov 20203-bedroomPaid $5,700

   Recent Move (October 2020)

   I have NEVER complained about a moving company before until now but this is the absolute worst company that I have ever dealt with. First off, customer service is nonexistent once they receive your money. Up until then they are very customer friendly but once they have your cash, it's like F, you! A third of my items were Stolen! They shipped things that they were told not to ship like a box of Hazardous Materials and a box of specially ordered liquor which never made it to my home. The shot glasses which were in the same box made it but not the liquor, go figure.

5. J

   Jackie F.

   Source: MoveAdvisor · Boise, ID to Des Moines, IA

   10 Nov 20203-bedroomPaid $4,000

   Long distance review

   I canNOT say enough bad about them. TWELVE hours before they were to come for and Idaho to Iowa move they called and said. they "would not be able to accommodate us". They. CANCELLED on us TWELVE hours before they were to be at our house. To say they screwed us is an understatement of the HIGHEST order. I will be reporting them to the BBB and blowing up the internet with poor reviews. Do NOT USE!

6. E

   Elle M.

   Source: MoveAdvisor · Alamogordo, NM to Saint Marys, PA

   5 Nov 20201-bedroomPaid $2,500

   Run Far, Run Fast!

   TL; DR: Listen to the reviews and RUN!! Customer Service does not care about you or your belongings and refuses to help after getting their money. This company was awful to work with. This was the first time we have ever got someone else to move our belongings for us and I don’t know if we would ever do it again after dealing with Purple Heart Moving Group. When we first put in an inquiry, the sales team was very nice, patient and answered all of my questions. Their rates and services sounded really great (at first!). All of our belongings initially amounted around 350 cubic feet, so they gave me a total of $2,100, and if anything was added, they told me 15% of that total went toward adding or removing items. They have a two-day pick-up window, where you basically have to be ready at any time in those two days at a moment’s notice. Stressful, but we did so with no complaints. At the time of pick-up, they added $500 on top of our total because we added and removed items to make it 400 cubic feet. We coughed up the excess with no additional complaints. They told us that our stuff would be at our location 4-14 days after we would be there to get it. It is now 20 days past our pickup date, but that isn’t even the problem. Customer service is awful to work with. I did not receive any update of where our belongings were after 14 days into the delivery period. I called six times in the past week (as advised) just to get one update and they still cannot give me one to this day!! The first time I called, I was told I would get an update in two days. I called the third day, and they said, “I saw you were scheduled for a follow up yesterday, she will call you before the end of the day today.” No call. I called three days later. The woman I talked to said, “the delivery person won’t be in for another hour, I don’t do any of the delivery stuff so I can’t help you.” Then who can??! She told me, “You can call the moving truck yourself if you need an update so bad.” You need me to do the job I paid you $2,500 for?? Fine! I called myself and they said they would call back. Neither company did. Every time I would call, they would have some excuse why they can’t give me an update. “It’s not my job,” “I can’t call” etc etc. My most recent update is that our stuff is still waiting to be loaded onto a truck. It’s not even en route yet! There is no way I would use Purple Heart Moving Group again and I highly recommend everybody avoids them!!

7. S

   Sohrab V.

   Source: MoveAdvisor · New York, NY to Columbus, OH

   2 Nov 2020StudioPaid $1,600

   Stay Away From This Company.

   We had a horrible experience with this company. They call you every day, every hour and tell you everything you want to hear and push you to sign the contract and get your down payment. Once they get it, it is all in the air about who will pick up your belongings, what day and what time. They were to show up on a Friday between 10:00 – 12:00 to pick up our belongings that was all packed and ready to go. The day before, they contact us and change the day to Saturday. On Saturday, at 6:00 am, they call us and let us know that they will be there at 7:00 am. We had to jump out of the bed and take a cab to go to the apartment so that we can be there by 7:00 am. The first thing they tell us is that we need to pay them 20% gratuity on top of the cash for the pickup. I had to read and show them the contract that there is no such requirement for the pickup. Then they said that paying them with credit card is okay. So we did. Within 15 minutes after they took our belongings, we get a text and call from the credit card company that there are charges on several online stores for over $1,500 on the card we just used to pay the movers. They had taken the information from the card and were using it to purchase online merchandize. Good thing most everything purchase was rejected by the credit card company after we let them know that it wasn’t us using the card. However, we had to go through so much pain to change everything connected to our card number and get a new one sent to us. Then after one month of storage and one month before our move to another state, we informed them about the delivery date, giving them ample time to schedule the delivery. Mind you, this date was also already on the moving bill. After the delivery date confirmation by the moving company, we followed up again in two weeks and everything was confirmed again. Three days before we fly to our destination and to take possession of our belongings, we contacted the movers again to see that everything was on time. They informed us that our belongings are still in their storage in NJ and will be put on the truck in the next few weeks! We said weeks? They let us know that they don’t guarantee a delivery date and it could take 3-21 days from today. I e-mailed them a copy contract where it said a window of 3-5 days. When I provided them with all their conformation evidence and the contract terms, the rude lady started yelling at me and kept saying 3-21 days. What could we do. They had our belongings. I finally had to get our attorney involved and have him send a stern e-mail demanding our belongings shipped. We finally got our belongings delivered 3 days after our arrival at our destination. Meanwhile, we had to incur over $1500 of hotel and attorney cost. NEVER AGAIN I USE THESE PEOPLE. THEY ARE UNETHICAL, LIARS and RUDE. Save yourself thousands of dollars and just rent a U-Hall and move things yourself.

8. D

   Deborah C.

   Source: MoveAdvisor · Charlotte, NC to Conway, SC

   22 Oct 20203-bedroomPaid $8,100

   One star is too much - they are the WORST!

   They are a complete scam! My $4000 initial quote - later increased to $5200 when I updated the inventory - ended up being $8100. The scam starts when they tell you that their prices are lower since they give the "binding moving estimate" over the phone. You later realize there is nothing binding about their quote. Of the $8100 paid, Purple Heart kept $1600. They do ABSOLUTELY NOTHING to earn this money. If they actually return a phone call, they do nothing but lie and placate in very canned responses. They do not even have the decency to pretend that they care about you or the move. Any issues that arise are either your fault or the moving company they brokered. Example of lies: (1) they told me they add a buffer for normal household items, but later find out that I was at fault for neglecting to mention that I had an ironing board and vacuum. (2) I was told that 4-6 packers and movers would show up the day of the move. In actuality, 2 showed up and had to revise the move to a day later. In order to be out of my house for the new buyers' walk-thru, I and two friends needed to pitch in and help pack. We worked 8 hours straight. (3) I was told the movers would be local, they actually came from 2 -3 states away and arrived 2 hours late. My move date was 1 day late. (4) I told them most of the packing was complete except for the kitchen and garage, they did not communicate with the movers to have dish boxes. The movers showed up with not only the wrong packing materials but not enough and had to run out to purchase materials. Purple Heart does NOT communicate or manage expectations. (5) They told me that since it was a short move (161 miles), my goods would arrive on my requested date. Their contract says they have 30 days, but they assured me that was not the case for me. They in turn told the movers that it was a pickup with next day delivery. I had, however, told them I could not move in until 5 days later. I was homeless for 5 days as they delivered 10 days later. And only because the movers took pity on me (thank you Lily!), I was able to secure a delivery date. Purple Heart did NOT return a single call while I was homeless without a delivery date. They sound like they know what they're doing but they are NOT an organized, professionally run company. They quote low, do not respond or advocate for the consumer and you ALWAYS pay more. I have moved dozens of times - both locally and nationally - and never have I experienced this type of mismanaged and stressful mess. I am a well-seasoned professional but was reduced to tears of frustration due to Purple Heart's complete incompetence and lack of customer service. Read all the reviews, we all say generally the same thing. Lastly, I find it interesting that you cannot leave a review on Purple Heart's website. They are not confident enough in their own value to allow reviews. Avoid this company at all costs to protect your wallet, your health and your emotional well-being.

9. J

   Jesse P.

   Source: MoveAdvisor · Benicia, CA to Independence, OR

   20 Oct 20203-bedroomPaid $10,025

   Don't use them. You'll get screwed.

   A 5K quote went to 10K and I couldn't do anything about it. UPDATE - Still can't. My initial conversations with Purple Heart = great. Sales people were kind and helpful as I have never used movers before. A few days before the pickup, they called to reconfirm and I adjusted the amount of stuff I had for the quote. Even asked for a few TV boxes. Again, the sales people were kind and reassuring. So, imagine my surprise with 3 teenagers show up in a large truck, a few hours late and start walking through my house. No Purple Heart, this is another company. I realize that Purple Heart just arranges it all. Purple Heart are not the movers. Red FLAG 1. The young foreman walks through the house and says to me that he thinks there is more stuff there than on the contract. I ask him how much more? He says, "just a little." He then also explains to me that we will be paying for packing costs like boxes, wraps and more. THIS was the first time that I had heard of this cost. Outside of the TV boxes, not once had someone walked me through that. Red FLAG 2. They start packing up. They're doing a good job and being mostly careful with all of it. They're putting everything in boxes. Everything. A fan? Gets a box. A picture frame that's wrapped? Gets a box. I'm thankful they were respectful with my stuff but even the washer and dryer..got a box. That I was paying for..that I did not know about before. We're leaving CA and heading to Oregon the very next day. They have everything packed up in the truck. Everything. It's 8pm the day before I'm moving. He tells me that the original quote of square footage was just over a thousand sq ft. And the actual sq footage is 2400 sq ft. WHAT? How was the quote so far off? But now I'm stuck. Purple Heart was not answering my phone call (cause it was way after hours) and I'm leaving the next day. So, I agree to pay the initial cost and let him know that I will be calling to complain. SO, the next day Saturday September 19th, 2020..I call Purple Heart. Customer service answers. I walk her through what happened. She asked if the Forman had walked me through a new quote once he had walked through the house. I said no. She seemed concerned. She said that she would get back to me. She did not. I called each day that week and left them a message. No response. Then, I got an email response with the contract of the moving company that I signed. That was it. I wrote back that I was not satisfied, asking why their quote was SO far off? Customer service rep Mercedes Grullen's actual response was only this: "We provide an over the phone estimate. Of course an estimate given over the phone is not expected to be 100% solid final price this is why we have the walk thru revision in place. This information is in detail on the estimate that is signed off on when you book your move Mr. Peterson." I questioned again why their sq footage quote was so far off? No response. Fast forward to today. October 20th, 2020. I have left more than 10 voicemails since then. I leave a voicemail for customer service and let them know that I have not been contacted about the storage or payment for that of my stuff and that I have left a ridiculous amount of voicemails and that if they didn't call back soon, I would only have the recourse of leaving bad reviews and that I was upset. 15 minutes later, got a call back from Mercedes. She connects the moving company rep to the phone. In summary, Mercedes continued to make this my fault. The moving company (SNY) Relocation, said they only would reevaluate the SQ footage as they loaded it back onto the truck and credit me back anything if the sq footage changed. The foreman had me sign the revised quote at the end of the job..not before. Because I was naive, he tricked me. If their quote was even remotely accurate from the beginning, if they told me about the cost of moving supplies, and if the Forman had told me how far off the quote was..I would not have done this. Apologize. Take responsibility. Adjust your quoting process. Offer some type of financial adjustment to me. Advocate for me to have a cost change with the moving company. Address the fact that the foreman did not walk me through the adjusted quote. Communicate that EVERYTHING has to be in a box..yes..even the washer and dryer. Communicate that Purple Heart is just the admin and is not the actual moving company. File this complaint about Mercedes Grullen and address this with her. Why were there so many voicemails and NO real explanation, no empathy or customer service care? DON'T use this company..you'll get screwed!

10. M

    Maureen D.

    Source: MoveAdvisor · Blacksburg, VA to Huntersville, NC

    14 Oct 20201-bedroomPaid $714

    Beware.

    If you know what’s good for you - do not use this company!! Especially don’t fall into the whole military movers - trust me you don’t need this headache from Purple Heart Moving Group! Stay away!! They had two young kids just graduated from college tell them one thing and when they questioned that section in the contract they were told don’t worry about that - that won’t affect you. Now they are out the 714.00 deposit and they didn’t even move them.