Real Canada Wide Moving Services Inc.

Reviews

Dated rows only. Movers cannot pay to add, alter, or remove a review here. Licensed rows carry a small source label. Reader reviews are read by a person before they go live. How we handle reviews.

1. P

   Patrick R.

   Source: MoveAdvisor · Montreal, QC to Calgary, AB

   1 Oct 2018StudioPaid C$450

   Didn't show up.

   Didn't show up. I flew with my wife to Montreal from Alberta to assist our daughter's packing and clean up of apartment. We had confirmed booking for move on Sept.29th between 8 - 11 am. At 8:11am that morning we received a call that truck had broken down day before and the soonest they could move our daughter's belongings was in 5 days. I asked if any solutions they could provide us and they recommended we hire a moving truck to pick-up and store until they could get there (ironic?). I then called the customer service specialist line, and left a message to call us back please. Without a vehicle, we finally securred a pick-up last minute in Montreal (not as easy as you may think..ha) and moved everything ourselves to a Uhaul facility that impressed us so much, we gave them the business to transfer the belongings to Alberta for us. Upon getting back to work this morning (Oct.1) in Alberta, I still hadn't heard back from Real Canada Wide Moving so I called to ask if I could speak to a manager about our crisis over the weekend. They indicated I would receive my deposit back, and sure enough a few hours later I received an email 'sorry about that, we refund your deposit. Your receipt is attachment. Have a good day!' As an owner of a few Alberta businesses, I would punish MYSELF if this was my best customer service. Wouldn't recommend.

2. T

   Tom C.

   Source: MoveAdvisor · Edmonton, AB to Calgary, AB

   18 Sep 20183-bedroomPaid C$3,200

   Items missing, damaged, do not recommend.

   These guys were not very professional, the movers were not at all careful with the products during either the loading, storage, or unloading phases. Many of my items were damaged and my floor safe inexplicably didn't make the trip from storage to my new house. They only have a 10 day window from delivery to get your claims in which is a pretty short when you're moving a family with young kids between cities. The actual movers were also very tough to communicate with due to large language barriers; I might as well have had them just load everything into my garage as they either ignored or did not understand where I told them to put stuff so I had a tremendous amount of hauling to do after the fact. Also, the estimates on weight were low-balled and the move ended up costing probably 40% more than we had anticipated (maybe we just have exceptionally heavy possessions). Overall, not happy, would not use again.

3. K

   Katie

   Source: MoveAdvisor · Hamilton, ON to Calgary, AB

   3 Aug 20183-bedroomPaid $1,200

   Worst Moving Company!

   NEVER HIRE THIS COMPANY!! They changed the pickup date to make sure our stuff would arrive on time, never showed up on the day and did not call to tell us they were running late, changed the time 3 times then never showed up. After finally showing up 3 days later they said our stuff would arrive in Calgary by the 3rd when we would be there on the 1st. Had to call them every time we wanted an answer or the invoice. Multiple times there was no answer and no call back when they said they would. Also said they would refund us the deposit and never did. Now they are saying our stuff will not arrive until the 7th while we are living in an empty house. This is the third date that they have said our stuff will arrive. They have done nothing to help us and refuse to give any sort of discount or refund. Terrible customer service and absolutely NO help from the manager.

4. K

   Katrina

   Source: MoveAdvisor · Edmonton, AB to Calgary, AB

   10 Jul 20181-bedroomPaid $1,100

   Edmonton-Calgary.

   Oh my goodness, not at all a positive experience! Gabriela took my call,I wanted a quote and understanding as to how it all works as we have never used a moving company. Explained to her how my husband was recently disabled and my 19 yr old son was moving for university and we wanted to make the move as smooth as possible, I was trying to understand the weight and the cost around it & how it all actually worked, she took sometime to try & explain, I believed I understood it, ( until I received a phone call about payment on the other end; further into the story) & that my son would be the one receiving the delivery & I would not be there, so she took my credit card for the deposit & I reiterated that I was not on the other end to receive & that my son would be without my credit card would that be ok she said yes, then she called the next day and told me driver would call 30 mins prior to pick up between 9-1 the next day, then told me that because they are a Edmonton based company they travel to Calgary Tues & Saturday so it worked out that my son would get his stuff the next day and the driver would call him, I then said that I would not be there, how will I know how much, she said I could go to the weigh scales or the driver will call me with the actual weight. So they showed up at 9 no phone call though, that’s fine, just went to deliver in Calgary and they phoned me, not my son, ok, then my son phones asks how we are paying, they will not deliver anything Until payment!what! They have my card number, nope, has to be cash or etransfer! How the heck do I know what I am paying? Etransfer, I just moved in & have no internet! Anyways after fighting with Gabriela for 20 mins, yes I was panicked, I am the customer, get it so drivers don’t drive away, hopefully stop calling my son a Liar, yup, I was angry at that, then had Gabriela hang up on me, to a call back have the supervisor tell me I was rude to his employee, where is the money and the drivers were leaving and I would have to pay them for it coming back here, after I did the etransfer and they hadn’t received it yet, I was freaking out, then finally they received the payment, first things downstairs box springs don’t fit, they leave them outside ( in the pouring rain) then decide to drop boxes at the bottom of the stairs and that they were not going to attempt the sofas as the box springs didn’t fit, thankfully the landlord showed up and directed the drivers to do so as they were taking advantage of this young man. Totally disrespectful, rude, arrogant, unfriendly, no customer service skills.

5. D

   Diana

   Source: MoveAdvisor · Montreal, QC to Edmonton, AB

   10 Jul 2018StudioPaid C$1,302

   Look for another company.

   Please do not use this company for moving !! I hire the services of this company and I can not rate them worse than 0, otherwise I would. I moved from Montreal to Edmonton, they were going to pick up my boxes on a date we set and I scheduled my trip for the next day. They not only did not arrive on the established day, they did not call or respond. The next day, hours before my trip, they finally answered and told me that I had to set another appointment for the pickup. I had to talk to the new inhabitants of the apartment and ask a friend to be there that day. Because of the inconveniences caused, they said that they were going to give me a discount. They finally collected everything 3 hours after the time they had said. They say that it takes between 10 to 15 working days to deliver things, after 20 business days and several mail and calls they came with my things. Not without first charging me for the service and when I reminded them of the discount they told me they did not know what I was talking about. After fighting them they gave me 25 dollars of discount for all the inconveniences. Obviously the boxes were battered and in poor condition. The people who are in charge of the clients are rude and have no education. (The worst is Gabriella). As I said before, to avoid problems, better choose another company.

6. T

   Tibu

   Source: MoveAdvisor · Red Deer, AB to Calgary, AB

   4 Jul 20182-bedroomPaid C$1,500

   Worst experience ever. They can't be trusted.

   Thank you realCanadamovers for the worst experence. You guys doesn't deserve to be called as Canadians. Rude and worst experence from moving specislist Gabriela C., a lady who is very inhumane and rude with customers. Delt with another man called Dave, speaks like an Idiot and has no commonsense. They delayed my shipping and told lies to justify it. When I questioned it, they were very mad and rude. Don't trust them and they are the biggest liers I met on my life. If you are looking for someone who is professional, human, trustworthy or respectful never choose this company.

7. G

   Gail H.

   Source: MoveAdvisor · Cold Lake, AB

   26 Jun 20181-bedroomPaid C$2,400

   Moving experience.

   Booked this company to move me from Cold Lake to Nova Scotia . The move was to take place on June 26 paid a deposit. Get a call from Gabriella the lady I booked with on June 25 to inform me that they didn't have the permit to move me. What company waits till the day before to inform you of this I was to be out of the apt by the end of the month. Spent the morning trying to find another company on short notice to move me worst customer service I have ever experience would advice anyone not to use this company. Still waiting for my deposit to be returned to me. Do not use this company to move totally a rip off.

8. A

   Ali K.

   Source: MoveAdvisor · Edmonton, AB to Milton, ON

   23 Jun 20183-bedroomPaid C$200

   STOP Hiring this company, they are rip off.

   I had the worst experience dealing with the Company. Initially I inquired about the quote and when they called me with the quote, I asked them about the bad reviews, I was informed and convinced that they are all fake and they are professionals so I ended up hiring them a month in advance to move from stuff from Edmonton to Ontario. I was told 10-15 business days initially and when they charged me $200 deposit, which was non-refundable as well, and sent me an email the delivery time frame was mentioned 15-20 days. I called them 2 weeks ago about the pick up schedule and time frame for June 25, I was told that they will call me on June 22 due to the weekend. I called them 4 times on Friday after 1 pm because I did not get a call, I was told that they will call me before the end of their business hrs. I waited all day but there was no call from anyone from their office. Finally, I emailed Gabreila and informed her that I have to leave on June 25th and I didn't get any call for the time frame as I was informed that they will give me time frame for pick ONLY on June 22. Today, June 23, I called them again at 0911, 0958, 1030 and 1130 and no one answered the my calls nor I got the response for my email. I was stuck in the middle as there was no communication so I had to call another moving company around 1 pm and fortunately they agreed to move my stuff on Monday with a short notice, I had no choice to make arrangements to make sure my stuff leaves on time because I have to vacant the house on the same day. Later at 0258 pm, Gabriela responded back to my email, (btw office is closed on Saturday) informing about the time frame for pick up on Monday and got a call from the driver at 3 pm. I had booked another moving company already at that time. I feel that it was totally unprofessional and no communication from them which put me in the situation to hire another company and lose $200 deposit. Please read the reviews below, I made a mistake and should have read the reviews. They are rip off and I believe that's how they make money by charging deposit and then you get stuck. Worst experience with them. DO NOT HIRE THIS COMPANY.

9. N

   Nbox

   Source: MoveAdvisor · Edmonton, AB to Vancouver, BC

   8 Apr 20182-bedroomPaid C$1,900

   Awful.

   Underestimated pickup and delivery times. Lack of care for our items (bouncing the dolly down the stairs, dropping boxes, several damages to furniture, many broken dishes). Very poor, aka non-existent customer service. Unsafe feeling dealing with the delivery drivers after we had a payment dispute when the company asked us to pay nearly double their estimate. Unreasonable, unhelpful, unapologetic. I terribly regret using this company.

10. B

    Beth

    Source: MoveAdvisor · Maple Ridge, BC to Edmonton, AB

    28 Mar 20181-bedroomPaid C$1,200

    Absolutely Awful!

    Where to start? My experience with Real Canada Wide Moving was awful! I hope this review will prevent others from being completely taken by this company. I was moving from BC to Alberta, was give a quote from 1000lbs at $680 to 2000lbs at $830. I booked them for Dec.1 2017. The driver called me a full week early asking to pick up my furniture. Of course not expecting this I was not ready and still working. Then on Nov.30/2017 I was supposed to receive a call to confirm pick up for the next day (Dec.1). I waited until the end of the day and gave them a call, they told me that because I wasn't ready the weekend before that my furniture was rescheduled for Dec.2 pick up. Ok, not the end of the world but a heads up would have been nice? They show up, everything goes well and they take all of my furniture and boxes. Then a few weeks later I get my final bill which was 1820lbs and the charge was for $1110! They charged me $100 to go up 5 stairs! I eventually got that charge removed but could not understand why my bill was $1000 for 1820lbs when my quote for 2000lbs was $830. I was told that is their pay structure?! Then I set up delievery for my belongings, they showed up looking as if my boxes were thrown down the stairs, dishes inside were broken (they were packed properly), they destroyed my dresser, kitchen table, one of the chairs for the kitchen table, a night stand, my stand-up fan and then I realized my summer tires for my truck never got delivered! They also delivered a few items that did not belong to me. It took me 2 weeks of asking them to pick up the items that did not belong to me when I finally drove them to their warehouse on my own time. Seeing inside their warehouse made me understand why so much of my furniture was ruined!! it looked as if they literally just shove and pile peoples things as tight as they can in there. I made a claim for all of the damage and my missing tires, this is about $3000 in loss for me and they paid me $150 and told me my tires can't be found. They told me that they calculated my loss at $300 and the deductible is $350, so I was basically owed -$50, but to "keep me happy" they sent $150. It has been nothing but a nightmare. I now have to replace so many things and go spend $600-$800 on a new set of tires which I had owned. Please choose another company to move your belongings. I would hate to see this happen to anyone else.