Reasonable Trucking

Reviews

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1. D

   Darlene

   Source: MoveAdvisor

   29 Oct 2014Paid C$1,200

   Very reasonable!

   This company is very well named! I called to arrange a last minute move, I spoke with Joan who was friendly, capable and professional and quickly arranged my pickup within two days. Her estimate of my moving weight was better than mine ( I over estimated) and all fees were fully disclosed.  The day of the move the movers were on time, quickly assessed and moved my belongings taking care to wrap my furniture and bag the mattresses;  they even helped carry out a desk that was being left behind! Within an hours of the movers leaving Joan called to provide the total weight of my move and my balance owing (due on delivery) I was pleasantly surprised at the price and it was a relief know in advance exactly how much would be collected at the other end. I requested my belongings take as long as possible to be delivered so that I could try and locate an apt to deliver to. Only a minor hiccup at the end when they showed up a few days early and I had to scramble to rent storage but they were extremely accommodating and we met in the middle. Both on pickup and delivery I dealt with Shane. He was friendly professional and kept me in the loop all the way through. Careful and efficient, he was very thorough in ensuring every piece was wrapped to prevent damage. As long as you are realistic about the weight you are planning to move you should have no unpleasant surprises or hidden costs, at least I didn't. The quote was one of the lowest I received, and total cost even lower than quoted. Would highly reccommend Reasonable Trucking for your move!

2. P

   Peter H.

   Source: MoveAdvisor · Owen Sound, ON to Montague, PE

   14 Sep 20242-bedroomPaid C$11,000

   Absolutely Horrible

   BEWARE!! this company destroyed almost $30'000 worth of items, and took over a week past the delivery date to deliver. They were very nice and seemed great until they had all my things. As soon as they had my belongings I received nothing but attitude, disrespect and threats to hold my belongings hostage. They over charged me by over $3000, they demanded $11'000 to deliver a . When they finally did arrive, my things were DESTROYED. I took before and after photos and have video evidence that I wish I could post here. $30'000 worth of damage, furniture destroyed and disassembled with no screws or hardware to be put back together, Children devastated as their personal belongings are mangled and mistreated. 100000% would run from this company, they have not responded to the legal action I have taken against them.

3. P

   Park

   Source: MoveAdvisor · Halifax, NS to Toronto, ON

   9 Feb 20222-bedroomPaid C$1,500

   Unreasonable trucking

   Anything but reasonable trucking! Wouldn't recommend unless you need a stress test. I needed to move from Halifax to Toronto. I contacted the company and spoke to Joan. She seemed nice and friendly and gave me reasonable quotes and a pickup date (2 weeks before my flight) and delivery date (1 day after I arrive in Toronto). Mind you I booked my flight according to the delivery date agreed. All these seemed fine and dandy. On the pickup date, 2 guys showed up to move our stuff into the truck. One of the guys (Jim) came up, numbered our boxes and started loading them onto a dolly. He did the loading and unloading by himself while the other guy, who was the owner, Gordon, just stood in the truck to receive the items and organize in the truck. We felt terrible for Jim that he was doing most of the work himself and helped him carry and move the items to the truck. The items placed in the truck were not wrapped in blankets or any sort of protective padding at this point. Fast forward to the day before my flight, I received a call from Gordon saying they're here and ready to deliver my items. Exasperated, I stated I couldn't receive the items as I was still in Halifax and had no one to open the door or even book the elevator in the condo. I told him the agreed date between Joan and I and as per the contract. I asked him if I could still expect my belongings on the agreed date and he said it is absolutely impossible as they have a large home pickup that was booked before me. Therefore, I believed they had double booked on that day or somehow missed the house booking when I called to book. He could not give me a sure date for delivery. He said maybe tomorrow or I'll let you know later. This went on for 5 days where either I'll call Gordon wondering when my items will be delivered and be rejected for the time being and left on edge with a "maybe this evening I'll let you know later" or him calling out of the blue saying he can deliver now. Mind you I need to book the condo service elevator in advance and provide a deposit to book it. So whenever he calls, I would frantically try to coordinate that and to have a family member be home to receive the items. Finally, on Saturday evening, I received a call from Gordon saying he can deliver on Sunday morning. Sunday morning rolls around and he shows up an hour before the agreed time. To make matters worse, they showed up with the massive 75ft truck and could not get anywhere close to the loading dock. As the condo did not allow moving items be brought in through the lobby, the truck ended up being parked round the corner of the street to the condo and we (Jim, my family member and I) had to haul the boxes and furniture down the street and up the elevator to the condo ourselves. Gordon had the audacity to just sit in the truck and did not step foot outside at all. Honestly, if you would like to pay for a workout just go with reasonable trucking. This was finally the end of my week long nightmare. The only good thing I can say from this whole experience is at least my items were not damaged and none missing. Which is surprising as I noticed none of my items were wrapped in blankets/padding in the truck. One of the boxes containing liquids was wet, presumably they had the box on the side/upside down although I had clearly written this side up only on every surface. Please be aware, they will also ask you to pay before they arrive which I had strongly refused as I needed to be sure my items arrived. This was not in the contract as the contract said to be paid upon arrival before unloading. Joan said this is the first time she had a client refuse to pay before arrival. So be careful, they will gaslight you if you do not know your rights and what's in the contract and what you're entitled to.

   Response from Reasonable Trucking

   Hi Ms. Park - We are very sorry you felt you had to put in such a negative review of your move with us. At the time your belongings were loaded in Halifax, Gordon could not leave the truck as he was parked in a no parking area and had to stay with it. His job is very important so to ensure your belongings are properly packed into the truck to avoid any damage (and there was none). I am advised by Jim that you only carried one box to the truck in Halifax. Your move was a small one and you received a very, very low price for your move. The price was only $1,427, not the $1,500 you mentioned below your review. I do not normally book a delivery date that far in advance and the first sentence in your contract is that pickup and delivery dates are estimated and not guaranteed. While we were in the process of preparing for your move with you, we asked you to confirm whether or not there was adequate access for the tractor trailer for delivery in Toronto. You assured us there was. When Gordon tried to deliver the day before the day you wanted delivery, you told us that deliveries could not be made on Tuesdays and Thursdays and we were already booked on Friday and that deliveries could not be made on Saturday's. When Gordon arranged for your delivery on the Sunday, they discovered there was absolutely no access for the tractor trailer to get into the loading area. Gordon offered to do a shuttle for you and you refused. (This would have meant renting a small truck, transferring your belongings to it and delivering them to the proper loading area. (This is also outlined in the contract). You refused to pay for a shuttle so Gordon had no choice but to park in a fire lane and was unable to leave the tractor trailer. Because you refused a shuttle, you decided to help Jim take your belongings up to the apartment. We did not ask you to do this. It is clearly stated in the contract that liquids of any type cannot be moved due to the fact that they can leak and get into other people's belongings. We do not ask you to pay for your move before they arrived to deliver. It is clearly stated in the contract that payment is to be made when the men arrive to deliver. On that Sunday morning, I merely reminded you to pay for the move when they arrived. If you have any questions about your move, please let me know. Otherwise, a more positive review would be appreciated because your review contains many false statements. Thank you.

4. P

   Philip B.

   Source: MoveAdvisor · Kentville, NS to Hamilton, ON

   23 Oct 20213-bedroomPaid C$1,400

   Move From N.S. to Ont.

   I don't know what happened to this company; but I used them to move a couple of times; but had no problems. when I recommended them to a family member; it was a totally different experience.usually they number all the boxes ; but this time they did not, for some inexplicable reason. When the items were delivered there were several boxes missing. The company was called and they said to send receipts of items they bought to replace those things that were lost. That being done; never heard back from them. further calls resulted in them saying they know nothing about it and refused to accept responsibilty. Therefore I am warning others; don't use this company if you want to receive all your goods. VERY Bad company.

   Response from Reasonable Trucking

   We are very sorry about your move, Mr. Briggs. We do not recall anything about missing boxes and perhaps you dealt with Shane about that. He has since left the company and there is no way to contact him to find out more. We are very sorry if you experienced this.

5. J

   Judith G.

   Source: MoveAdvisor · Gravenhurst, ON

   25 Aug 20202-bedroomPaid C$4,841

   Lost!! and ruined moving from Ontario to nova S cotia.

   I cannot believe this happened reasonable trucking picked up the contents of my house and garage April 13th .As the purchase of a house was in progress I paid for 2 months of storage. On June 12 I asked for my belongings to be delivered. It was refused as they were too busy and I would have to wait until July. They made a partial delivery on Sunday 19 July,many items were damaged, and shane said he would deliver the rest of my belongings on Thursday. No show or even a phone call .Thursday afternoon I phoned Joan she knew nothing of a delivery for thursday and thought I received everything on Sunday, and said a delivery would be made in the next two days. Shane cancelled this and said the delivery would be monday, surprise they were leaving for ontario that day, but would deliver my good on the way out of nova scotia. Then they could not deliver as there was not room on the truck. At this point my lawyer sent a letter and said they had until the 21st of August to make a final delivery. On tuesday the 18th while I was out they dumped a pile of garbage in my shed, a broken tin welcome sign a tin ornamental paddle etc the only items that were mine were a yellow bucket ,1 tarp, 1 green garbage can and a liner for my van. The goods that were damaged on the initial delivery were 1 .2 seater sofa with a 2 inch tear in the arm and no legs 2 drawers the front torn off and ther other with a hole in it One light base cracked up The back of one night stand damaged Missing items Matching chair for sofa seat cushion but no chair Delivered 8 drawers for a king size bed,no base no mattress 1 drawer for a captains bed no bed Half an oak hutch the top half missing glass shelf broken, matching coffee table and end table not delivered Delivered 5 dining room chairs matching buffet but no dining table Anything shane packed not delivered ie 8 pieces china setting large vase and turquoise bottle. No items from the garage tools water barrels etc snow blower When asked where these items were they denied that they had been loaded on the van Missing item have a value of thousands of dollars and the oak furniture was made by my husband,(deceased) irreplaceable. So for just under $5000 dollars they have reaked havoc on my personal belongings.

6. J

   Jayadev N.

   Source: MoveAdvisor · Halifax, NS

   28 May 20202-bedroomPaid C$700

   Unprofessional service - Stay away.

   I really regret my decision to choose Reasonable Trucking Limited for moving. They are the most Unprofessional people that I had to deal with. They didn't deliver my items on time will be a understatement. Short Story - Unprofessional - Appalling Customer service, will even shout and swear at customers. - Never delivers on promised date - All they care about is money and but they don’t care about the service they provide. - They will finally blame the customer for all of their wrong doings. Long Story I planned to move from Nova Scotia to Ontario and chose Reasonable trucking Limited for moving services after reading the nice reviews in “www.mymovingreviews.com”. I contacted their office and spoke to Joan, who gave me a low and attractive quote of around 900 dollars for 1400-1500 lbs. I signed the contract and they picked up all items on the mutually agreed date. However due to COVID-19 issues, I had to delay my move. So, I informed them not to move it and hold/ store it till further communication. They agreed and told me that storage fee is $75. Later I dropped my plan and chose to stay in NS itself. I informed them about that and they agreed to deliver it to my new address in NS. When I found a new apartment and informed them, they said they are going to Ontario and will have to deliver it within the next 2 days or after 20 days. Upon my request they promised to deliver on the same day evening. When I contacted Shane (Who is owner’s relative and the one who delivers items) he said he will reach on time and I made the necessary arrangements at building. But later he informed me the Truck broke down and they will have to reschedule it to next day morning. The next day morning, he said the issue is not resolved and rescheduled to evening. This drama continued for the next 7 days and he rescheduled delivery for around 20-30 times. I contacted him several times on each of these days, but he seldom picks up the phone but texts me with excuses and new stories about their difficulties, but continues to give false promises about item delivery. Also, he asked not to contact the office, as that would put a lot of pressure on Joan and only, he can resolve the issue. When ever I contacted office, Joan reassured that they will deliver all items and also said that they all are in a lot of pressure. But it took some time for me to realise that it was all fake and they didn’t care about the difficulties that I am facing because of their actions. I started to doubt their intentions and lost all hope of receiving my items. Every day I contacted Shane and Joan several times and I only received false promises. After a week, Shane guaranteed that, they will deliver it on the next day Morning before 9am or I don’t have to pay the moving fees. He even sent me a photo of this agreement written by him Again next day morning, they didn’t deliver and when I contacted the office, Joan said all items were delivered. But when I disagreed, they said they will deliver soon. Later they called me and said I will have to pay $600 as flat rate. So for basically picking up items from NS and storing it for a Month and a week, delaying delivery for 8 days, making me go through a lot of stress and later delivering in the same city in NS , they asked $800. ($200 Security deposit + $600). When I asked for details, they refused to give any but instantly gave me discount of $100. I insisted on getting the details and the owner Gordon then started shouting at me. He said he don’t have time for anything and cannot provide any details and will only deliver when the money is paid. I never refused to pay the money but after more than a week of false promises, I didn’t trust them anymore. I started to doubt that this is a scam and they are trying to get more money from me and never deliver my items. I felt tricked and even had to make a Police complaint as the last resort (which was of no help to me). After filing the complaint, on 8th day after the originally agreed upon date, they delivered my items after I paid Gordon $500 more. When they came to deliver items, Gordon started to have a rant at me and he was yelling at me. He shouted at me for calling their office and said I put his wife Joan under a lot of pressure and she is Sick. I wondered then why she is still attending the calls at their office and when a customer is not getting his items, whom should he contact other than their office. But he was not ready to listen to me at all. Gordon shamelessly said that they are doing a favour by not charging me the whole $900 in initial contract of delivering items to Mississauga . For that ‘discount’ he asked me to pick up the items myself from the truck and help Shane. I have never seen such a bunch of unprofessional, rude people in my life and hopes no one else goes through what I have experienced. If any of the readers are considering RTL, my advice will be to stay away from them.

7. S

   Shannon B.

   Source: MoveAdvisor · Ottawa, ON to Amherst, NS

   30 Apr 20203-bedroomPaid C$900

   Horrible company and service.

   Horrible, terrible nightmare of a service and of a company. Moved from Ontario to Nova Scotia during the pandemic, so being late is totally reasonable and expected. What I didn't expect is for then to dick me around so much over a date. We had to schedule a date and time several times for them to no show nor even call, causing me to miss several days of work. When they finally did come, a lot of my stuff was water damaged and half my boxes were missing. All of our electronics were "lost", including Google minis, a Mac book, home audio equipment, car stereo equipment, etc. On to the next battle to get them to deliver the missing boxes. After about three weeks of more dicking around to deliver our missing stuff, they finally came today with a whopping two of the several missing boxes. Still missing is all of our expensive electronics and computers. At this point, I'm thinking our only option is small claims court. Do not under any circumstance hire this company. You will not get your stuff and your expensive stuff will somehow get lost.

8. S

   Stella

   Source: MoveAdvisor

   28 May 2014Paid C$3,150

   Beware!

   I would absolutely stay far far away from Reasonable Trucking. There is nothing reasonable about them – from their rates, to their service. SHORT VERSION – Reasonable Trucking… -       -Has appalling customer service -      - will give you a low quote to look competitive but you will end up paying for more than you expected -       -doesn’t have proper equipment and will break your items without taking responsibility -      - will play with your move date without proper communication -       -will illegally refuse to give you your proper documentation -       -will check off items from itemized list that were not accounted for LONG VERSION: I went with the company for my move from Toronto to Halifax on the recommendation of a friend. I should have checked the Better Business Bureau before booking them. After arranging the details of my move, I received an email saying their truck broke down and they would be coming at the end of the week instead of at the beginning. I received a phone call 5 days before I expected them there asking if they could come right over since they were in the neighbourhood. I said I wasn't ready, and that I wasn't expecting them until the end of the week (I received a call Sunday - I wasn't expecting them until Friday). They said that was no problem, but that they would come the next day or the day after. You can imagine my panic being told I had less days than I thought to pack and get ready for a huge move across provinces. Since I still had no idea from that phone call when I could expect them, or if they would just surprise me again by saying they were 'in the area' I emailed the office. Joan, the wife of the owner, kept reassuring me that "everything would be fine" even though I expressed my concerns about them coming early, how much extra this would cost me, that I didn't know when to expect them, and that this changed my entire schedule for the week. Unfortunately, the biggest problem with them coming days early was the hundreds of extra pounds (and hundreds of extra dollars) this cost me. As a trucking service, they charge by weight. I had expected to be able to purge many pounds, but with the reduced timeline was forced to focus on packing. *they charged me 42 cents/pound. They originally asked for 44 cents/pound but I asked for a student discount. Ask to see the weight ticket before you pay - moving companies charging by the pound are obliged to give you a copy. Speaking of the weight ticket, I was told I was only being charged what they were charged to weight the truck ($25). When I saw the receipt I saw that they had only been charged $18. Joan lied. I would also be aware that you probably have many more pounds than you are being quoted. A low quote looks like a cheap move, but you will be unpleasantly surprised when you receive your final bill – go with a company that will give you an honest estimate of what to expect. But this wasn't all. When they got to my house (an hour and a half later than they said they would be there), they told me their truck wouldn't fit on my street, so they parked around the corner. Because they didn't have a dolly they made some kind of makeshift dolly with a wobbly board on wheels. I saw my boxes and bins tumble off this unsteady equipment least 3 times, including once where I happened to be standing beside it and was able to catch some of my boxes, and another time when I heard a crash and came out to find the contents of one of my bins spilled out into the street. The owner, Gordon, admitted that he has seen my things fall repeatedly from where he was at the truck, and didn’t step in and do anything about it. When I emailed Joan to let her know that I was very concerned that I would find many items broken, she kept repeating that "everything would be fine." I asked about the lack of proper equipment (they ARE a moving company after all - a moving dolly is absolutely standard equipment), and she let me know that I should feel lucky; the guys had saved me $600 by using a makeshift dolly instead of having to rent equipment. After this fiasco I contacted several moving companies to find out if dollies are standard equipment or if I should have had to pay extra to rent equipment - they are standard and don't believe a moving company that tells you otherwise. I let Joan know by email that I was going to have to check every box/bin for broken items because of the unusual circumstances. On the Halifax end, Reasonable Trucking showed up half an hour before they were scheduled to arrive. They wanted me to pay the full amount up front and I refused, stating that I would need to check for damage before I paid. After consulting with Gordon, the owner, who is also the driver, I was told that I could pay 2/3 of the bill and they would bring in my furniture. I said that my furniture only accounted for a small fraction of what was in the truck and that I wanted the amount that I was paying to reflect that. The owner was incredibly rude to me, so I called his wife, Joan. She vacillated back and forth between being rude, fake sweet, and trying to convince me that they were doing me a favour. Eventually she agreed that I would pay half up front and half after I had gone through every box. Again she reiterated that I should feel grateful (forgetting, I suppose, that they are a business, providing me, the customer, with a service, for which I was paying, not a favour). I asked what the company would do if I found many broken items as a result of their inadequate equipment, and she told me that she was certain I wouldn't find anything broken if I had done a good job packing, and that a half dozen broken dishes wasn't a big deal anyways (?!?!?). She refused to say how the company would be accountable in the event of broken items.  After a good amount of my items had been brought inside (with me by the door checking every single box and bin for damages), I was told I would have to finish the job in the truck under the supervision of Gordon the owner (who had stayed in the truck the entire time because he is afraid of dogs). So, while I was on my hands and knees checking my belongings for damage, Gordon stood over me, staring at me, and occasionally commenting on my packing job (which was excellent, every breakable was wrapped, with layers in between). It was incredibly humiliating, and completely unnecessary.  After I paid the balance of my bill, Shane, a relative of Gordon and Joan, was tasked with making sure that everything that had a number was checked off the list. When there were leftover items, he just checked them off, saying that he was sure they were inside as everything had been taken off the truck. I said that I couldn’t sign that everything was received on my end because he checked off a bunch (7-10) items that nobody saw enter the house. When he went out to check with Gordon about what he should do about me refusing to sign that my items were accounted for (when they weren’t) he was told he should just take the papers away and refuse to give me a copy. So I never received a copy of my items, and am left knowing that things weren’t accounted for but I don’t know which items. *I should mention that Shane was actually one of the bright spots in the move. He was kind and understanding even when his relatives were completely unprofessional. I would use extreme caution when considering Reasonable Trucking.  There are many movers out there who are honest and hardworking. This company isn’t among them.