Reebie Storage & Moving

Reviews

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1. T

   Tania L.

   Source: MoveAdvisor · Miami, FL

   4 Jul 20182-bedroomPaid $4,700

   Movers.

   My husband was relocated to Chicago, and his institution provide him with the name of a few moving companies to help us move from Miami to Chicago. One of the recommended movers was Reebie Allied and since the day we contacted them we were pleased with the way they helped us. The price was great! We moved on June 19, and the truck was needed to make three stops to collect our belongs before heading to Chicago. Frank Russell showed up the first day with his crew and they all were great! It was the best moving experience I ever had (I moved four times before)! They were so professional, prompt, courteous, showed great attention to detail. Frank and his team packed everything with extremely care, and even carried extra bottles of water to offer us. We have had excellent communication during the entire move from pick up to drop off. Frank and his crew are the BEST moving crew you can find. Definitely will work with them again and recommended them without reservation. Thank you, Frank!

2. J

   Jermaine Y.

   Source: MoveAdvisor · Chicago, IL to Des Plaines, IL

   20 Jan 2018StudioPaid $398

   Excellent Moving Service.

   This company is a excellent moving service.The movers were prompt and courteous.They handled my items with care and EVERYTHING was delivered undamaged.They even transported items that I wanted to stay. At least they were thorough.I would rather for them to move unwanted items.then to leave something behind. Plus,the move was within the earlier estimate that was given to me.

3. C

   Carol

   Source: MoveAdvisor · Buffalo Grove, IL to Prescott, AZ

   10 Jun 20173-bedroomPaid $7,000

   Highly recommend.

   We used Reebie/Allied for our move from Illinois to Arizona and I had great anxiety about the move based on all the horror stories I had read about interstate moves in general. From the salesman who came to give us an estimate to the actual movers, the experience was excellent! Our driver Juan (and who also helped with moving) was so responsive and helpful, he told me on the day they came to move us that he would be the one driving to AZ and he already knew a tentative date we could expect the furniture. The movers wrapped EVERYTHING so well, from wood tables to buffets to sofas to art work, everything was wrapped with care. Juan called me from the road and told me he would be there the day before he had initially anticipated. So, while we were told we'd get our furniture anytime between May 22 and May 27, we actually got our furniture on May 21. Not one thing broken or damaged. I can't say enough about Reebie and Allied, great job!

4. P

   Patricia C.

   Source: MoveAdvisor

   24 Apr 2014Paid $3,500

   Moving.

   I have found that Reebie Moving & Storage are the most reliable moving c ompany.  They are not only efficient but friendly and make you feel secure in moving your precious property.  Moving is not always the easiest thing to do, however Reebie Moving & Storage makes it the easiest  I trust them,   I highly recommend Reebie Moving & Storage for all your moving or storage needs. .

5. H

   Harley J.

   Source: MoveAdvisor

   12 Jan 2013Paid $450

   Smooth Moving Ever.

   My wife and I moved from Bartlett Illinois to Knoxville Tennessee and utilized Reebie Allied. Throughout the move, Krystle Czerwinski was a role model for customer service supporting and communicating with us on many occasions. She resolved issues and always responded in a very timely fashion. Thanks to Krystle, we will always recommend Rebbie Allied for all moves.

6. E

   Eric N.

   Source: MoveAdvisor

   14 Dec 2012Paid $400

   Great Moving Company.

   As good as Dennis and Melvin were (and they were), we couldn’t have asked for a better driver team than Bill & Pat Brewster—and if/when my wife and I have occasion to move, we’ll be sure to ask for them. They were everything a driver team should be and more—professional, courteous, great sense of humor, and by evidence of their rig, intelligent business people. And speaking of their rig, I’m always amazed at how the drivers are able to maneuver those things in the tightest of situations—but theirs was the longest tractor/trailer combination I’ve ever seen, and Bill had no trouble positioning it in Mike’s apartment complex and at our house at the end of a cul-de-sac. . . truly remarkable! In all respects, Bill & Pat were the best I’ve ever seen, and I hope I’m around when they receive “Van Foreman of the Year” honors; I’m confident that it’ll happen sooner or later. Anyway, thanks again. If there’s anything that I can ever do to return the favor, please don’t hesitate to ask. P.S. I should mention, too, that Dionne was very pleasant and accommodating as well; seems you have a good team all around at Reebie.

7. S

   Sonia

   Source: MoveAdvisor · Chicago, IL to Sausalito, CA

   27 Jun 20182-bedroomPaid $3,500

   Lost my couch for a month, their CEO sal is rude.

   They moved us from Chicago to California. We actually had a really good experience until the very the end of delivering our stuff to California. The in home estimate was great, they were able to get us on the next truck out to California a couple weeks later and our customer service coordinator was a very responsive emailer. They had three super efficient guys move us out in Chicago, they were awesome as well as our guys in California delivering. The huge hiccup -they left our couch in Chicago (it never left the warehouse) and didn't tell us this until move in day (even though they knew two weeks prior when they picked up our stuff). We could have planned for not having a couch if they told us, but no we found out on move-in day instead. When they showed up in California we told them there was 100 steps up a huge hill and they only showed up with 2 guys (they said it should have been a 4 guy job) so it took way longer than it should have. We asked the drivers if anyone told them they needed for people and they said "no, corporate doesn't care about telling us that though." Oy. They told us to "Call the 1800 # on Monday" to find out what happened with the couch, they said they had no idea but they've known for weeks that they wouldn't have it. It took them a full week to just get back to us just to tell us that our couch never left chicago and that they'd send it to us IN A MONTH. Their only consolation was giving us back $250 on a $3500 which was a joke. I ended up talking to their sketchy CEO (Sal) because no one would help us get our couch faster or give us a better discount or buy us a new couch. Sal's only consolation was that "they're not required by law to send me my couch sooner." Umm, no duh Sal, it's called customer service, you're supposed to do it because you promised me a service you're not delivering on. He was so rude, didn't know how to talk to customer and tried to lecture me on the policies of the moving industry. I told him I'd post my accurate review onto yelp since I was really dissatisfied and that given my husband was working from home full time and really needed the couch because it was his only place to sit, I was hoping they could send me my couch a week later or pay for me to just get a new couch. He got really upset that I would "post lies to yelp" and threatened to sue me! It actually got comical at this point because he clearly didn't care at all. Honestly, they were great in the beginning but at the end of the day, a moving company needs to get all your stuff there, safe and sound and on time and they failed to deliver on that. And, it seems like their customer service reps have a better sense of how to be customer-first than their CEO Sal. I don't know how that company operates with that man as a leader. Long story short - don't use them and beware that they also operate under the "Allied" name.

8. J

   Jjc

   Source: MoveAdvisor

   13 Aug 2015Paid $1,455

   Move to new home.

   When the salesman came to my home, he provided a written estimated of about 5 hours of time with a price of about $800.00. The move took 9.5 hours and cost was over $1400.00. When I called to voice my concern about the accuracy I was told estimates cannot always be accurate and was only given 1 hour credit to my total cost. Last year a similar move with same about of items was almost $500 less.

9. B

   Barbara C.

   Source: MoveAdvisor

   9 Nov 2014Paid $14,000

   Reebie - poor service.

   Although we have finally been paid, this experience with Reebie was awful.   Too many things came in broken.  And the length of time for Reebie to find someone who was knowledgeable to come to our house and access the damages was too long.   In addition, the claims process was frustrating.   But mostly our complaint would be the amount of damaged items.  Many small items were broken, furniture chipped and a large curio cabinet came in completely shattered.    .

10. K

    Kimberly B.

    Source: MoveAdvisor

    31 Jan 2013Paid $3,500

    Lack of Communication created a nightmare move.

    I have done 3 interstate moves using national companies and never had a bad experience until I hired Reebie/Allied. I did my due diligence and had 2 other of the major companies come in to do estimates. I chose Reebie because they assured me there would be 1 driver/1 truck. This was essential. When making an interstate move you want your things moved into the truck and out of the truck once to reduce the chance of damage. Sometimes they use a shuttle to bring your things to the warehouse and then have them loaded onto the18 wheeler for the big drive to your destination. They assured me I would have the 1 truck/driver. Since I had a positive experience will Allied (in another state) in the past, their pricing was competitive and I liked Bill (Estimator), I went with them.   CONTRACT Then the mistakes started. The Order of Service (contract) had to be rewritten several times due to mistakes on their end and unclear wording of payment. These rewrites then caused communication breakdowns within their team. Packers showed up a day earlier than scheduled, a company called to schedule the building of a crate that had been removed from the Order but no one told them. A hassle when you have a thousand things going on, but not a big deal in the scheme of things.   MOVING DAY A shuttle showed up. Yes, a shuttle. Exactly what I did not want and was assured I would not get. Not the 18 wheeler that was going to drive my belongings the 1000 miles. And it wasn't my driver, it was a local crew. I give the corporate office credit for taking my calls in the moment of crisis, but they had no explanation and there was no solution. I had no choice if I was going to move that day. I had to have the local crew load my things onto the shuttle and take them to the warehouse for the main driver to load onto his truck. I resolved myself to this reality and let them proceed.   INCOMPETENT LOCAL CREW I started seeing some of my furniture being loaded only half wrapped in blankets.. leaving sections of chairs, tables, etc exposed. I ended up having to inspect everything leaving my front door and having them re wrap a good portion of my furniture. Then I happened to look in the truck and saw a couple pieces of my furniture were actually not wrapped at all!! I was told they ran out of blankets. Yup, they loaded it without blankets because they ran out. Now how was that not going to be damaged!! Once again, called corporate office and they had blankets sent out. Had to wait 45 minutes.   DELIVERY By then my move was 'red flagged' and the manager would take it from there to make sure it went smoothly. Well, she was telling me of these special steps that were being taken to ensure my belongings would arrive in good order. Only to find out from another employee that it was protocol. I told her this and never heard from her again. I was back in the hands of the coordinator. Now there's a good manager.   The driver was fantastic and called me throughout the delivery span to ensure me everything was on schedule. They arrived on the scheduled date and were even an hour early. They were incredibly efficient, careful, friendly and went above and beyond in helping me set some things up. Couldn't have asked for more.   DAMAGES And yes, there were damages. Two pieces were beyond repair. The company was effective in resolving my claim and I appreciate that. But I can assure you if this team was competent and I had my 1 truck/driver, I wouldn't have had 5 pieces of furniture damaged!   TWO STARS I’m giving them two stars for addressing my issues as they arose, the driver and delivery experience, and resolving my claim to my satisfaction in a timely manner. But with that said, I would not recommend the company. .