Relo Van Lines

Reviews

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1. S

   Sydney P.

   Source: MoveAdvisor · Wayne, NJ to Boca Raton, FL

   6 May 20203-bedroomPaid $4,500

   Great experience.

   Not sure why there are so many negative reviews. I moved from New Jersey to Florida and the Relo team basically did everything for me. My quote was accurate and my belongings were in perfect condition. They were friendly, attentive, and simply a pleasure to work with.

2. S

   Scott W.

   Source: MoveAdvisor

   28 Nov 2016Paid $14,998

   Colonial Van Lines - Update.

   This is an update to my previous review of Colonial Van Lines (CVL) Relocation Division from 2 November 2016. Since I posted that review, within 12 hours CVL contacted me to learn more about my move and its problems and to try to work towards a resolution of the problems. I'm happy to say that we have agreed on a fair resolution of the issues and that it happened pretty quickly. Their Escalation Manager took my case to upper management and we rapidly resolved all of my complaints I'm impressed by how quickly they responded and we got it done. They say the are working hard to improve their company's performance and responsiveness and it seems that they are. Scott, Huntsville AL.

3. C

   Crlm

   Source: MoveAdvisor

   6 Nov 2016Paid $2,490

   Could Have Been Better.

   My 1st move in 35 years so was unprepared for brokering of movers. 1st broker took goods from Delaware to warehouse in New Jersey on day contracted but brought goods to New Jersey where they were kept for several days before they began the move to Florida. 1st broker was very good, conscientious, and informative. 2nd broker, not so much.. Delivery was 3 days late and bed bureaus, mirrors, and chairs were not put back together. Fortunately, the 1st brokers were good enough that nothing got broken. The communication between me and Relo Van Lines was fine, but after the switch-off to the brokers, it was absolutely horrible. There was a 5-day window for delivery and still did not get to goods to me within the timeframe - they were 3 days late and I had to call all over to find out where they were and when they would be coming. Not fun, especially since I had a surrogate at the receiving site. Relo Van lines received $1453 of the $2490 cost of the move. Pretty hefty fee for paper work and telephone calls. If I actually knew who the 1st movers were, I'd use them again without apprehension, but I'm glad I'm not moving again and would have to choose another not-so-great mover.

4. W

   Wendy S.

   Source: MoveAdvisor · Pigeon Forge, TN to Moriarty, NM

   29 Aug 20241-bedroomPaid $8,290

   Horrible Customer Service

   They picked up my stuff in TN on July 15. I called July 26 to schedule delivery. Never heard from them again. Movers called August 24 to say they would be there the 25. I called everyday and nobody would answer or return calls. Then they charged me again for stairs and a second stop. I already paid for those. They charged me $45 for a box that Swift Van Lines had told me would be maybe 10-15. Swift already charged me for the stairs and stop. The mileage was about 60 miles closer but I was still charged the full distance. New washer is dented, furniture is scratched and scuffed, piece is actually broken off. They don't care. There is no customer service. DO NOT use this company of Swift Van Lines. They will rip you off.

5. A

   Angela S.

   Source: MoveAdvisor · Ooltewah, TN to Lansing, MI

   17 Nov 20233-bedroomPaid $7,000

   worst service ever

   Moved from Ooltewah, TN to Lansing MI Too much of my stuff was ruined to even list...Thought was going thru Van Line Inc and had this guy show up with his 20 yr old son from Relo Van Lines that Van Lines Ince contracted...Most careless and rude movers ever and cost over $6,000 which was more than double of what Van Line Inc said...When my things were delivered my curio cabinet completely destroyed,china cabinet destroyed, brand new fish tank destroyed, collectable crystal etc destroyed, my mama passed away in 2012 and I got her cedar hope chest , my parents were married almost 65 yrs..the son shoved it down the steps which I have witnesses to, destroyed the cedar chest, collectible plates from russian,israel etc shattered, boxes unmarked and alot not even protected...asked my 94 yr old Dad for a 10% tip...he gave them $400...papers showed 110 boxes and got only 35 of them...alot more stuff and furniture missing or destroyed, alot which is not replaceable. The owner was and is rude, when my stuff finally got delivered cost me a extra $200 just to bring the stuff inside. Rudest and worst moving company to ever exist!

6. D

   Diksha M.

   Source: MoveAdvisor · Louisville, KY to San Francisco, CA

   22 Jul 20231-bedroomPaid $2,785

   Extremely poor service - Do not use

   Relo Van Lines was used by Metro Hop Relocation for my move. Delivery of goods took more than 3 weeks. I was initially told 7-15 business days which after pickup quickly became 15-30 business days. There was no way to contact them except through Metro Hop. Furniture was packed by wrapping blankets around them and legs being taped to it. A TV cabinet, a dresser and a china cabinet were damaged during the move and delivered with broken legs/stand due to gross mishandling. Multiple boxes were split open and grossly damaged at time of delivery. Multiple charges were added on at the last minute which were not discussed with Metro Hop Relocation. They would not unload furniture without me paying for a random last minute charge of "long-distance carry" while using an elevator. Metro Hop relocation was not available by phone at time of delivery to discuss this charge, leading to me having to pay said amount. There were delays even on the day of delivery and I was threatened with late fees due to not being available at their time of arrival which was 6 hours after stated time. At time of contract signing, I was assured I could pay using Zelle and at time of delivery this was not possible and they would only accept cash or money order. Having paid $300 for a shuttle at the time of contract signing, an additional $105 was charged by Relo Van Lines because those were "their charges". There has been no response to emails or phone calls about damage claims. DO NOT USE RELO VAN LINES AND/OR METRO HOP RELOCATION. Terrible services, unprofessional movers.

7. P

   Page J.

   Source: MoveAdvisor · Tupelo, MS to Louisville, KY

   7 Jul 20231-bedroomPaid $26,000

   DO NOT leave your belongings with this company

   Relo van lines was a secondary company hired by best choice moving to move my belongings across states. Not only was the customer service terrible. Several of my belongs were broken or outright destroyed. On pick up they will quote you 3x what you agreed upon no matter what your initial contract was. They will also not contact you whatsoever about the delivery of your belongings as I received a call only an hour before my belongings were brought to me. In conclusion save yourself the money and the headache and make sure your moving company does NOT hire Relo Van Lines. It is not legitimate and the service is awful all around.

8. K

   Kris

   Source: MoveAdvisor · New York, NY to Houston, TX

   1 Feb 20191-bedroomPaid $4,300

   Broke my furniture and Poor Customer Service.

   I highly advise you NOT to use this Relo Van Lines. They broke my $2,000+ wooden bed frame and dress-suit valet stand. The movers actually acknowledged that it was broken because the pieces were so damaged that they could not put it together. They agreed to remove my wooden bed frame from my apartment because it was actually unsafe to sleep on. After over 6 months of emailing Best Interstate Moving Company that procured Relo Van Lines, nothing has been done. Relo Van Lines does not respond cause they don't care and Best Interstate Moving Company just points the finger at Relo Van Lines.

9. M

   Matt

   Source: MoveAdvisor · Sacramento, CA to Seattle, WA

   9 Oct 20174+ bedroomPaid $8,000

   Worst Experience of My Life.

   Literally worst experience of my life. It still haunts me since I have to think of the items stolen from me which reminds me of the entire horrible experience. JUST DO NOT USE THIS COMPANY and save yourself a lot of serious trauma. I cannot believe in this day and age that the people they hire are allowed in people's homes and around their children and personal belongings.

10. J

    Julie C.

    Source: MoveAdvisor · Huntsville, TX to Crown Point, IN

    5 Sep 20174+ bedroomPaid $10,386

    Dishonest, disreputable, disgusted!

    DO NOT use this company! There would be a more negative reviews but they make you sign an agreement stating " any claim, complaint or grievance filed subsequent to this release agreement shall be retracted and/or will be reported that a satisfactory settlement has been reached by all parties. In the event that any claims, complaints or grievances have already been filed with any regulatory/reporting agency or bureau, customer agrees to retract said claims/complaints, or report a satisfactory settlement has been reached by all parties". That alone should tell you something! If you want to get compensation for your property that they destroy, you cannot file a complaint with the BBB or anyone else! I will have to delete my review once my lawyer gets done "negotiating" with this company. To start with: 1) Our belongings were not picked up when they were supposed to be or delivered when promised. They even called the day before to let us know they were coming… and didn't show up for the delivery, 2) numerous damaged items along with missing items, 3) delivered someone else's belongings to our house. One year later, and their stuff is still in my garage. Relo offered to reimburse me if I would ship this huge box to them and submit a receipt, 4) after you sign the inventory list at pick up, they go back and add to the paperwork to show that your items were damaged when they picked them up, 5) when you submit a claim, they devalue most everything. Instead of paying $.60 on the pound, they either offer compensation, anywhere between five and $10 per item, or all of a sudden… your 350 pound sofa only weighs 150 pounds. That will save Relo $120. In our case: 4131 pounds of damaged goods = $2478.60. They offered us $536.00. I refused and they upped the offer to $938.00. Either way, they are still ahead and you end up with damaged goods and a lot of misery.