Removal Group

Reviews

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1. E

   Epwrs

   Source: RemovalReviews · London, UK

   18 Jul 2011Paid £5,225

   The quote was very competitive compared to others I had received.

   The quote was very competitive compared to others I had received. The removal group customer service was excellent, and Andrew and Kelly were very easy to get in contact with. I was arranging a move from the UK to Ireland with just over a week to go, and everything was arranged promptly. This was the first time I had moved house using a real removal company, and the whole experience was relatively stress free, so thank you. Removal team were great, stayed cheerful despite the immense heat! E Powers.

2. J

   J B.

   Source: RemovalReviews · Leicester, UK to Glasgow, UK

   11 Jul 2011Paid £1,650

   The removal group - no complaints at all, all went well - Moving Review.

   Excellent service and everything went very well. Delivery was very fast. I was expecting to recieve my belongings in 10 working days. But, everything was delivered in 5 working days. Nothing was missing. Thanks for Melissa and process went very smooth. Would I use them again? Yes and most probably very soon. The service was excellent and price was the best quote that I could get. Thanks for your help and make our life easy. (Germany to Denmark) J Blaze.

3. A

   A.f

   Source: RemovalReviews

   27 Jun 2011Paid £2,797

   Removal Group reviews and my personal experience.

   Extremely impressed by level of service and professionalism. The quote arrived extremely quickly and reponses to emails and phone calls very prompt and professional. We have moved home 5 times (twice abroad) and I only wish we knew about the removal group for all those moves. Definetley recommend the Removal Group. PS this move was to Australia not USA! For some reason I don't get the correct option to choose from the drop down box. Please fix this mymovingreviews! Thanks, Affy.

4. S

   Sharma

   Source: RemovalReviews

   23 Jun 2011Paid £4,250

   Removals Uk to Toronto Canada.

   Thanks for organizing and managing such a big project from the beginning to the completion successfully. I am grateful to you personally and shall also be writing to the management praising the quality of service provided. I have no hesitation to recommend "Removal Group" to many more. This is only a small note of appreciation. I shall also be writing a formal letter in praise of your work to the management of your company. Wishing you success for the future, Sharma.

5. I

   Inna

   Source: RemovalReviews

   1 May 2012Paid $1,600

   Price adjustment.

   I was promised the price to be adjusted to the volume I send, I have paid for 3 cubic meters and actually it was only 2. No one is replying to my emails or return my money back. I feel I was fooled by those people. Pick up was 2 days later than scheduled. Bad organization. Probably would never recommend to any of my friends to use Removal group. Wish everyone smooth relocation.

6. F

   Fconnet

   Source: RemovalReviews

   28 Sep 2011Paid £2,600

   Move from UK to Oz - DO NOT USE THEM.

   End of June 2011 I booked with the Removal Group for a part shipping from the UK to Australia. Over the phone I was told my goods would leave the UK in the next 2 weeks after pick up and that it should reach Sydney end of August (10-12 wks). When I called early August to check estimated arrival time of my container it turned out it hadn't even left the UK yet! My contact was apologetic and understanding however nothing could be done and her manager was absolutely appalling! It was quite obvious in the conversation with her manager that he couldn't give a monkey and that it was my problem. As per T&C's there is NO MAX time frame to deliver your goods so be careful as it could take FOREVER! We are end of Sept and my goods still haven't arrived in Sydney. The latest estimate is end of October. I wouldn't recommend them at all! Sorry for the above, but couldn't find Australia in the drop downs so put USA as alternative.

7. A

   Andrea G.

   Source: RemovalReviews · London, UK

   14 Oct 2014Paid £4,000

   Worst nightmare ever.

   I finally find some time to describe what happened when we decided to move from London to Volos (Greece) at the beginning of 2010. As we have never done a house move before, we thought about scanning the web for offers and then settle with the removal company that seemed to offer the best service overall. To us, the main driver was delivery time, the shorter the better. So, after some web surfing and e-mail quotations, we decided to choose Removal Group It has been the worst ill-fated decision I have ever made in my life. Keep in mind that none of the companies offered cheap quotes, and price was not really an issue: but keep also in mind that our house removal cost 4,000 GBP, and we did NOT have any furniture to move except 3 small drawer chests and a small library (1 meter by 1 meter more or less). It was all books, clothes, baby toys, kitchen stuff and so on. After the first contacts via e-mail and phone, we fixed the removal date for the 8th of February. We asked for the professional packing service (300 GBP) as we did not have time to pack all our stuff alone. Remember this issue of the professional packing, as it will be a recurrent point in my post. They initially said our stuff would arrive in Greece after 10 days, 2 weeks at worst. Dream on. This is what happened finally, in chronological order: - We declared a specific volume for the move (15 cubic meters), but after a conversation with the RemovalGroup agent she convinced us to reduce it (based on her experience, 8 cubic meters), but in the end the volume was closer to what we declared at the beginning (13.4 cubic meters), which caused additional delays in the procedure and further payments from our part; - No professional packing has been done, although we paid for it. The removal team (which consisted only of 2 individuals) arrived having no idea that they had to pack our stuff. Their worksheet reported that they just had to transfer boxes from our house to the lorry. As a result they had to borrow boxes and materials from another company from around the corner which caused additional delays in the procedure. We have been promised that the full packing service would last 2 hours, more or less, but in the end it lasted 6 hours and our stuff was randomly packed with no "professional" attitude. I currently don't have on my PC a picture of how the "professional" packing has been done, but my wife in Greece has taken one in which you can see our daughter's sleeping bag stuffed inside a metallic shoes rack with a shoe on top of it. Not to mention the mix of clothes and kitchen pots, books and baby clothes, shoes and bed sheets. It was a mess; - During the week following the move, we were never contacted by any of RemovalGroup agents, we were forced to call them to ask for information and updates and during one of these calls we found that we had extra volume that we had to pay for and that was 5 days after the packing day which also caused additional delays in sending the stuff; - After the stuff was finally sent to Greece and 5 days after the arrival to the deposit of the collaborating Greek company in Athens, we received a phone call from that same company informing us that RemovalGroup has ceased collaboration with their agent in London due to other financial/logistic problems between RemovalGroup and the Greek company: then they denied for days the delivery of our stuff although we had already paid the full amount weeks in advance. The Greek company said we were the unlucky ones that we had to interfere in order to force RemovalGroup to solve the problem with them. Moreover, the Greek company said that we have to pay deposit expenses for a week; - We have been promised by the RemovalGroup coordinator that our things would be delivered in 10 days: overall more than 5 weeks have passed before we saw our things;3 of our wardrobes and the library arrived in Greece with extended damages. One of them has already been thrown away, the others have been fixed by a carpenter. Fragile things usually get at least bubble-wrapped, and wardrobes and wooden things do have polystyrene protections on the bases or angles to avoid damages. If I know this, surely the movers would have known that in advance, wouldn't they? All our fragile stuff was thinly paper-wrapped with no protection whatsoever. Even the Greek movers were surprised and astonished by the packing, and that says it all (!) In conclusion the whole service of RemovalGroup has been awful from the beginning till the end (not to mention the e-mails we sent to the coordinator to which she never replied and thus we always had to look for her over the phone in order to try to resolve our issues). Avoid them absolutely! And, as a last point: as I know very well by now some of the people working inside RemovalGroup, it seems to me that some (all?) of the positive reviews the web are manufactured by RemovalGroup themselves (i.e., they are fake).

8. M

   Michael B.

   Source: RemovalReviews · Bristol, UK to Hamburg

   3 Nov 2013Paid £1,500

   Removals Group Awful Experience.

   This has to be the worst experience I've ever had as an end user of a so called service. I moved from Bristol to Hamburg in 2009. The Removals Group are apparently a shell company that "organises" your move by subcontracting to various large and small removals companies. They were very helpful up until the point I paid them my money, which was around £1500. After that, it was a take it or leave it attitude. I supplied and inventory in advance as requested, which included a six month old flat screen tv, packed in its box. The two men in a white van who picked up my stuff assured me that the paperwork would be completed by them, including signing off the inventory. The move was done on a part load basis which meant it was piled in to an HGV with other customers' stuff for the final delivery. When the HGV arrived, they couldn't get it close to the apartment and caused a road block, much to the annoyance of other residents. As they unpacked my things, I noticed one of the removers carrying an old CRT TV into the building. I said that this is not my TV, where had it come from? He denied any knowledge and when I asked the other remover (who just happened to have been present at the original pick up) he also denied any knowledge. The costly mattress was also damaged by some sort of liquid spill and was filthy. Several fragile items were broken and many items were missing. The sofa had been damaged (springs had been broken in the middle). It was a nightmarish experience and I cannot emphasise enough how much I implore you to avoid this company at all costs. They are fly-by-night cowboy scum.

9. T

   Tristram H.

   Source: RemovalReviews · Belfast, UK to Manchester, UK

   13 Sep 2012Paid £1,200

   Removal Group.

   I move from Amsterdam in the Netherlands to Manchester, UK in July 2011 with The Removal Group and had a horrible experience. The agreed price was GBP 1200 payable in advance. Before paying I specified clearly that some items of furniture would not fit down the narrow stair case and would need to be hoisted out of the 3rd floor window. This is a very common procedure in the Netherlands. The Removal Group promised categorically that the movers would have the block and tackle required in the van and would be able to do the hoist. I obviously also gave our address in Amsterdam. On the afternoon before the move, 2 men came from Pearson Home Moving. It turned out that The Removal Group is only a sales office and subcontracts all the actual moving.  The men from Pearson explained that they would not be able to do the hoist because they were not insured and never use the block and tackle method. They also announced that their enormous HGV would not be able to get closer than 2km from our house because it did not fit in the city streets. Finally they said that they always have problems with The Removal Group who always promise more than they can deliver. I frantically tried to get in touch with The Removal Group to no avail. Finally at 6pm on the night before the move I got an email announcing that they would charge an additional GBP 700 to hire a van to shuttle the goods from our house to the Pearson HGV and an additional GBP 600 to hire a mechanical lift to lower the large furniture items out of the window.  Obviously I was livid. In the end, after a great deal of stress, I hired a transit van myself for GBP 60 and the block and tackle for GBP 10 and the move was a success. I recovered these costs from The Removal Group after writing an email threatening to take them to the small claims court. I think that The Removal Group are profiteering cowboys who attempt to add extortionate last minute charges on purpose when the customer is already committed to the move and has little choice but to pay up. I was lucky that I was able to avoid their tactics this time. I have no complaints about Pearson. They did a professional job.

10. M

    Mr. S.

    Source: RemovalReviews · London, UK to Glasgow, UK

    5 Sep 2012Paid £3,500

    Bad experience.

    My name is Mark Scott and Iused your service for my removals and storage to France. I would like to express my disappointment with the company you used for the said service. Firstly I used the calculator to estimate how much space my furniture would take up then booked the service with full packing. When the luton van turned up it already had goods onboard. The removal men then said they had not been told that they needed to pack so after discussion it was agreed that they would repack once they reached their depot. At this point I had no choice but to agree as the new buyers were waiting to move in. The two guys then proceded to pack the van. 2.5 hours (not a long time to pack a van as they said to yourselves that they parked 200 meters away for which I was billed) later the furniture was on the van with space left. A day or two later I recived an email informing me that the goods I had had filled the van and was almost twice as much as the estimate( not true but again I had no option but to pay for more space) then I was informed that after packing, my goods filled extra containers (to which I would need to pay extra). Again no option but to accept and pay as you had my goods. After late delivery and lost goods then another late delivery of the lost goods(to which I needed to pay for someone to be there as I work abroad) the goods were delivered in damaged boxes. I arrived in France at the end of June to find that the house stank of mould and mildew. Upon opening the boxes I found most of the goods were in a very damaged condition. the boxes had at sometime gotten wet.(which I question why when I had paid for containers). So the next day I started unpacking the boxes. I was disgusted to find that 11 out of my 22 boxes(which were packed by Town and Country) had very little inside. 4 of the boxes had 2 soft toys inside each box. My leather sofa had cuts and scuffs along the seats (something sharp had been put ontop)and was covered in mildew. Upon pluging the washer drier in I found this to be broken and upon inspection by a Zanussi engineer found the wiring loom had rusted through and could not be fixed. His suggestion was that the machine had been left outside for an extended period. To finish the total of your service including costs incured was around £3500. This was a total waste of money as I threw 90% of the furniture away. I do understand that I have no come back as it was over a week until I inspected the delivery which I knew was the case which was why I did not take out the extra insurance. I feel that Town and Country engineered the extra costs by not bringing the packing boxes so the could charge extra. As you can tell by the tone of the email I would not use or recommend your service again. Further to this I would question the use of Town and country. To reiterate it's not the money that matters, more the lack of trust I placed in a national company. I do not really expect any outcome which will be a continuation of the level of service I have received so far but I do think you need to be informed. yours Mark Scott.