Royal Relocation Systems

Reviews

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1. T

   Talz

   Source: MoveAdvisor

   19 May 2011Paid $2,750

   Happy Happy Joy Joy.

   Friendliness,Honesty & Professionalism- the way a company should be. Royal Reloc. Systems possess them ALL! Not only was I treated in the utmost respectful way, but I received my delivery a day before expected, which was great! All my furniture was intact. No complaints whatsoever. To my salesman Kevin- you truly are the man & a man of your word!! Will def use you guys again when moving back to N.Y. next year =).

2. D

   D. C.

   Source: MoveAdvisor

   4 Nov 2012Paid $3,900

   Apologies to Royal Relocation.

   Our apologies and thanks to the determined and persistent staff of “Royal Relocation” in Tarzana, California for their patience and sympathetic support. After our move, we discovered a precious piece of antique furniture was what we thought, “lost forever.” My Wife and I were unquestionably upset and probably not too understanding during our inquire to “Royal Relocation.” They convencingly assured us that they could and would find our lost item and ship it to us. They encouraged us to be patient and they would do their job. Their diligent efforts and persistence in finding our lost furniture really payed off. Several weeks later our lost furniture showed up at our doorstep! “Royal Relocation really came through as promised." We can't thank them enough for their understanding, patience and devotion in helping us get through this ordeal. “Thank you Royal Relocation” and please except our sincere apologies.

3. S

   Sara H.

   Source: MoveAdvisor · New York, NY

   27 Nov 20191-bedroomPaid $4,600

   This is the worst experience I've ever had. A total scam.

   "South Coast Van Lines" aka "Royal Relocation" You have to come up with new company names when enough people talk about what a despicable company you run. -5 stars. -all the stars in the sky. This is without a doubt the most horrific experience I've ever had. The absolute worst company you could ever dream of doing business with. When the movers showed up they went through, looked at everything, identified a few additional charges (minor), and then started working. When they got through about 45 minutes I was told that my quote was going to go from $2,600 to $4,580 because of some furniture wrapping that I didn't take care of myself. It was not mentioned beforehand, and I felt genuinely worried if I didn't agree to it, but I made it 100% clear that I refused to pay even a penny more for any additional charge that they could possibly come up with. The guy told me that under no circumstance would I be charged for anything else in addition. It's been 2 weeks and first of all, the company almost never answers the phone if I don't call from a different number than my own. I'm now being told that I have to pay $100 for a COI that I told them upfront was required by my building. The COI costs them absolutely nothing to obtain from their insurance company. I also required them to include the shuttle costs or potential additional fees in my original quote, but now I'm being told that I need to pay an additional shuttle fee because the one in the quote was "only for pickup". I have a very clear email record of the quote and me making it clear to the rep (Kim) that I wanted those fees included in said quote. The guy who called me today (from a DIFFERENT moving company) told me that if I didn't want to pay it all, I wasn't going to get my stuff. I explained my original quote and he said he didn't care, and the next thing he said was "Well, do you want all your stuff or not? We can leave it on the street for you if you'd prefer that" and then it was "you can get your own truck and just come pick it up from a storage unit in a different state." The shuttle quote they originally gave me was $200, and now it's magically $670 if I want to have my stuff delivered. Kim told me that it was South Coast Van Lines that handled everything. She was never upfront and honest about the fact that they were a broker. Don't be fooled by Kim for one second. She was wonderful when we first spoke and she swore to me that they were an honest and reputable moving company. Joke's on me for believing her. No idea who "Katia" is, but she's the rudest and most dishonest person I've dealt with throughout this whole fiasco. "READ YOUR CONTRACT!" "IT'S IN YOUR CONTRACT!" -- yeah, well, F**K YOUR CONTRACT, Katia. I didn't agree to work with a scam artist in my contract. I've already filed complaints with the BBB and the FSCMA. I'll be filing a police report shortly just to protect myself. I don't know if they know this or not, but extortion is illegal. Bribery is illegal. Threatening people and telling them they are going to keep your things is ILLEGAL. I would have been better off carrying my belongings from California to New York. Do yourself a favor and don't even think about using this company. I am going to be posting reviews on every website I can possibly find.

4. A

   Abigail M.

   Source: MoveAdvisor · Long Beach, CA to Argyle, TX

   28 Jan 2019StudioPaid $5,000

   This Company is a Fraud- Lawsuit Pending.

   THIS COMPANY IS A FRAUD AND A SCAM! Please email me directly through Yelp (under Abi A: https://www.yelp.com/biz/royal-relocation-tarzana?hrid=AvOepcslGsCb7O1xAeh1jA)- my father is a federal attorney he wants EVERYONE who was hurt, lied to, and cheated/scammed out of money to PLEASE contact me so we can build a case and get this business shut down for their fraudulent behavior. Also, go to https://www.fmcsa.dot.gov/protect-your-move/file-a-complaint and FILE A COMPLAINT DIRECTLY with the Federal Motor Carrier Safety Administration. THE MORE PEOPLE FILE A COMPLAINT, THE FASTER THEY WILL HAVE INVESTIGATORS LOOKING INTO THIS MATTER ! You can call the Federal Motor Carrier Safety Administration directly at 888-368-7238 (select option 9) if you have any questions or need help filing out the complaint (though it can be done entirely online). My father is also making himself available via phone if you have further legal questions, just reach out to me for his info. LET'S GET SOME JUSTICE FOR THESE SCAM ARTISTS!!

5. R

   Rachel

   Source: MoveAdvisor · Costa Mesa, CA to Baltimore, MD

   10 Oct 20182-bedroomPaid $5,200

   Do Not Use This Company!!

   This company is by far THE WORST moving company I've ever hired! My move was quoted at $2100.00. Royal relocations was suppose pick up my things between 30 AUG and 1 SEPT. They didn't show up until 2 SEPT the day I was moving from CA. I was only suppose to pay $1,100 that day but my move suddenly increased to $5200.00. I didn't have that many items. The mover Ben yelled at me the entire time he was in my home demanded I leave him and his workers alone in my apartment to get the money order. He had my 11yr old daughter in tears. The only reason I proceeded with the move is because our flight was leaving that night. Once I arrived to MD I called J &J Moore the company that booked me with these people. I explained to Gabby how horrible I was treated and that I had audio of Ben yelling and threatening to take my things off his tuck. She told me she would get to the bottom of it and request paper work to see why I was being charged so much. After two weeks of calling her she still never received my paperwork, I had zero answers as to where my things were. The dispatch at royal relocations IRENA has also been of no help. she has yelled at me, threated me, and never gave me information as to where my belongings were. I have over 30 recorded calls with this woman lying and yelling. Finally after a month of waiting I get a call that my things would be delivered 10/6/18. 32 DAYS AFTER PICK UP!! I called the police to have them there with me because this company is FRAUDULENT and outright unsafe. The driver immediately demanded that I give him $2,775 before letting me see my things! Thank god my boyfriend and the officers were there because they demanded I see my things before I give them a dime. Once he opened the truck devastation is the only way I can describe the way I felt. My things were thrown in that truck HORRIBLY. Fragile boxes turned the wrong way, my brand new mattress was busted. They put my California king head board on top of both flat screen tvs! All of my items were brand new! I just got out of the military and started over fresh. They destroyed everything. I refused to pay them another dime and Irena (Dispatch) was LIVID! she began calling my phone yelling at me and THE POLCE! She said because I didn't pay the $2775 balance that my things are on its way back to CA to be auctioned off. THIS COMPANY IS A SCAM!! PLEASE BEWARE!! I will do everything in my power to get them out of business. I reported them to BBB which they aren't even BBB accredited. I have a police report and a lawyer. Irena thinks she is above the law. Fortunately I am a fighter and I wont stop until I get what's mine!!

6. S

   Shannon

   Source: MoveAdvisor

   24 Apr 2017Paid $4,000

   Bad experience like everyone else.

   I was charged $1700.00 and ended up paying close to $4000.00 to get my stuff here. They were late (3 weeks in my new place with none of my belongings), that witch in the office was EXTREMELY rude, using profanity and threatening me over the phone. I have never received such horrible service..if you can even call it that. I felt like I'd been raped. THEN, I get my stuff and pictures are broken, furniture broken and a pair of Coach sunglasses missing. I wouldn't recommend this company to my worst enemy.

7. A

   Aaron

   Source: MoveAdvisor

   27 Jun 2013Paid $1,343

   Very Unsatisfied Customer.

   I also had an extremely bad situation with this company and Im disappointed in myself for not doing my homework on these idiots. I reviewed all of the aforementioned reviews and they are all consistent with what I experienced only worse. They gave me a quote for a cross country move. Once they loaded all my belongings on the vehicle the price suddenly doubled. Sound familiar. The Office Manager, if you want to call her that is the rudest manager I have ever encountered. give ultimatums, threatens to hold your belongings hostage. She is confrontational. I reported her to the owner and he said that she would be fired. Turns out that she is a relative (Owners Wife). If the word nighmare means anything to you at all "Stay as far away from these people as possible" They stole my daughters new cell phone (Still in the box and not activated) and then tried to tell me I was a liar. turns out I called AT&T and they said the cell phone had been activated that evening and it was activated from a cell tower in Encino, California. This is where Royal Relocations headquarters are. I reported this to them and they proceeded to curse me out. When my belongings arrived they were all busted up. Glass tables broken. Legs broken off couches. Dishes shattered. They even attempted to put things in my house that didn't even belong to me. I told them about it and they didn't care. I ended up kicking them out of my house on the day of delivery with my furnature still on the truck. It was that bad. Listen to what the reviews tell you and you will save yourself a whole lot of agony and hardship. Its just not worth it. its even more amazing that these people are still in business.

8. D

   Dave N.

   Source: MoveAdvisor

   10 Jan 2013Paid $1,400

   Royal Relocation Royal Ripoff.

   Royal Relocation is a Royal Ripoff. Demanded 3000.00 for a 900.00 bid. Refused to honor the contract provisions. Threatened to unload the furniture and leave it on the curb unless we agreed to pay at least double. Refused to weigh the firniture and lied about weight and cubic feet of furniture. Even sent a driver with no driver's license. Extremely rude and unprofessional. Then delivered two weeks late. .

9. F

   Felton B.

   Source: MoveAdvisor

   16 Nov 2012Paid $2,000

   Broken Item RUDE SERVICE.

   Worst moving company EVER, I would not tell my worst enemy to move with this company. Very Rude mover's & people who work in there office. They broke a major Item of mind didn't contact me, found out when they took it off there truck after taking my final payment. After calling to talk to some one they directed me to file a claim which can take up to 90days in which I didn't take 90days to pay them for unsatisfied service. They gave me a over the phone estimate after putting my stuff on there truck the estimate double. When demanding to talk to the owner or some one that could help me understand there policies they rudely hung up on me. PLEASE PEOPLE GO ELSE WHERE WITH YOUR MONEY by the way I posted a complant on the BBB still fighting them with my issue.

10. M

    Mason M.

    Source: MoveAdvisor

    12 Nov 2012Paid $3,147

    Stay Away From This Nightmare.

    Recievedaquotefora1bedroommove. Full pack $1,250.00 from Long Beach California to Columbia South Carolina. They ended up charging me $3,147.00.They stole my daughters new Samsung Galaxy 3 phone.Promised delivery within  7-10  days.This  company  is rude& arrogant. Absolutely  themost  unprofessional  people I have  ever dealt with. What a  nightmare.