Sky Moving and Storage

Reviews

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1. M

   Mike W.

   Source: MoveAdvisor

   18 Jun 2012Paid $3,000

   Stay Away at All Costs.

   We were moving out of Florida into our first new home and we were very excited at what we thought was a decent deal.  Plus Sky Moving said they'd get us our stuff in 3-4 business days (multiple times).  So when they showed up, they said we had more stuff than we said online so the prices went up astronomically.  What can you do, we probably didn't report it right, we learned the lesson that you should always have someone come do an estimate (which a good company would offer to do).  This isn't even part of my complaint with them.  The guys packed up the truck, the mover told me 3-4 business days, as the guy we talked to on the phone had.  He even said he personally was making the trip (and it wasn't him at our next house). Fast-forward a week.  We are sleeping on air mattresses, it has been 5 business days and we have no stuff or even a phone call.  We call them and rarely is there even a "dispatcher" in the office, but when we do reach one, he says he has the truck dropping off a delivery on Monday and it'll be there by Tuesday, Wednesday at the latest.  We didn't get our stuff for another 3 weeks, and correspondence with their horrible, lying office staff was minimal at best.  But again, our contract said in tiny little print that they had up to 21 business days, so I still haven't even started my complaint. We get our stuff unloaded.  The guys chip a coffee table and an armoire on their way in and even though I see them do it, they said it was like that and about 15 minutes later produce the "official record" that was signed upon delivery to their warehouse that says those 2 specific items (and those only) were damaged, even though there was actual minor scrapes in some of our other furniture already which were not on their report.  Then as they're leaving, we realize our brand new set of pots and pans are gone.  They say they have nothing to do with it and they leave, saying I have to call the office to make claims. I try for a week to call their office and their manager/dispatcher/etc have always "just stepped out" and will call me back.  I finally give up and write a scathing google review about them.  First thing in the morning, I call again and guess what, the guy is in the office now.  He immediately gets on the phone, asks what I want and when I tell him that his men lost (I didn't even accuse them of stealing yet) my pots and pans, he says that he will not even look for them until I take down my google review.  I was so outraged that I hung up on him.  I got my composure (and a tape recorder) and recorded the whole thing on tape of him saying he won't "help me out until I help him out".  I got a little smart-assed with him and asked if it was company policy to commit illegal acts of extortion whenever he or his employees steal something from the customer.  He told me I was full of [EDIT] (also on tape) and we argued for a bit.  At one point I even apologized and took down the review (b/c truly, all I wanted was the pots and pans).  He said he'd look into it but of course never got back to me and I just couldn't bear calling them back.  I did, however, keep the google review down for a while, because I was literally scared of them knowing where I live, this company is so shady.  The movers they send out are extremely unprofessional, shady people.  They whispered about our stuff in Spanish a lot, they lie to your face and then they steal their stuff.  Also, they mention by cubic foot, and I had a calculator out, multiplied the dimensions of a box that were written on the box, it came out to 6 cubic feet, and this was while I saw him write down 10 cubic feet for it.  Its a joke of a company, don't ever trust them with your stuff if you like your stuff.  .

2. S

   Spar

   Source: MoveAdvisor

   27 Jan 2012Paid $2,500

   Worst Ever Moving Experience !! Worst Company Ever ! Dont be Fooled !

   Dont ever get cheated by this company. I had a terrible experience. My sales person was Natalie. She speaks to you as though she really cares and remember she speaks to you only until you make a payment. You can not reach her by any means after that. She would make you believe that she really cares for your belongings. But no one in the company does. Here my story. I spoke to Natalie and got a quote for 1900 for my move from Tennessee to California. I was promised certain dates. I was told that my things will be picked up by Dec 17th and delivered on Dec 27th. I was in a hurry as my wife was already in her third trimester. I spoke to several other companies but rejected them only because they told me that they would deliver a few days late.I also paid my deposit for car moving. After confirming with Natalie several times that they would definitely not have problems moving the car during the Xmas holidays, I paid for the deposit for the car. My house stuff was to be picked up on 17th and car on Dec 26th. Two guys came on 17th. One was Alex from Atlanta. They did not bring China boxes as I was promised and I paid for. They did not bring mattress covers and I paid for that too. He came and quoted $300 more. I had no other option as I had to move that day. So nothing as promised. We confirmed with him several times about the delivery date ..and he was silent. I sent all my stuff through him and me and my wife were left with few things. She wasn't doing that well in her pregnancy. I got the real picture of the company on 24th december when no one called me for the car move. I could not leave the car alone and it had to be moved before my flight. I called several times, all of them were in office, one would pick up and would tell the other is not there. This happened the whole day until after several attempts I got hold of David the owner. He spoke so rudely and his words were not right. He didn't even care a bit and was shouting. I mentioned to him that my wife is not doing good and it is not nice on their part that they are backing on what they promised. He asked me 'if she was dying'. He said I bet you will not find a another company to move. Luckily I got hold of a very nice movers the same minute and they shipped my car in 7 days !. After I reached California,I kept waiting for my stuff. I would call the office several times, no one would pick up, no one would answer. Natalie, David, Kim were all on vacation but would answer if you call from a different number. Me and my wife had sleepless nights. Our expense went up, we were staying in a hotel and eating out. She was not well. We were asked to talk to Alex, the dispatcher. He told us after 3-4 weeks that our stuff were still in Atlanta, the next state, about 3 hours from where I shipped my stuff. Alex never responded clearly. David/Joe said if we keep asking about our things, they would keep hanging on the call. He even told me that he was going to cut my call. He said if I have to talk to him, I have to listen to what he says otherwise he will hang up. When I once transferred to call to my wife, David or Joe told me to behave like a man. Can you believe this? They talk like this customers. I wanted my stuff to be released so that I can look for some good movers. They wouldn't release my stuff either. Finally after about 38 days I got my stuff. Furnitures broken. New matterress torn. Missing items. Plus I had to pay extra $300 to the driver. The only breeze in the entire story was the driver. He did a nice job of assembling the furniture but fortunately he does not belong to this company. So, If you take their services, you will have broken furniture, sleepless nights, no clue about your things and the WORST EVER customer service in the WORLD !! BE AWARE ! The entire company is a cheat and Never ever go by the reviews on any other site. They all look forged !

3. T

   Thomas M.

   Source: MoveAdvisor

   31 Dec 2011Paid $1,396

   Very Unsatifactory Movers.

   The original quote was 1056.00. I paid a 209.00 deposit. Upon pickup I was informed that there would be repacking fees such as 250.00 for repacking loose items and 100.00 for a 50cc scooter. Ok, I was reluctant but went with it because I had already paid the deposit and wanted to get my things back to me asap. Next the delivery took several weeks and when the delivery did occur - whew - what I seen when they opened that truck. My things were in a pile in the middle of the truck. My 50cc scooter, that I paid an extra 100.00 for, was laying on its side amid the rest of my properties. I gave the driver another 600.00 cash before they unloaded - Oh, and I had to help them. As we unloaded the truck I was searching for my prized possesions, an HP Compaq Presario CQ60-220US Notebook Computer and my Docking Station for my HP TC1100 Tablet PC. Even unto the last Piece of property No computer or computer docking station. Gone! Aside from the lose of my Deskjet plotter racks missing as well, my plotter seems as if it is damaged too. My microwave looks as if it were dropped and my refridgerator drawers broken. The tail light on my scooter is broken too. The driver, or passenger - I don't know which, asked me to pay the remaining 585.00 so they could be on their way. I told them I would not pay anything more until I found my laptop. He showed no concern that my property was missing. He only wanted paid. I refused to pay for a job unfinished. He called the local authorities and they came and concluded that it was a civil matter. The movers left without giving me a receipt for the 600.00 I paid them. They will probably deny I gave it to them. Oh yeah, during my search I found several boxes and a breifcase that didn,t belong to me. The movers also gave me a couple of ladders that didn't belong to me and when I told them they were not mine they laughed and said "They are now, haha, Merry Christmas." After searching my things on three separate days I still find no laptop etc.. I have been through all of my boxes and no go. They are gone. I have called the company several times to get no response. The sad truth is that they do not care about their customers loses. They only want that money, and whatever they can get away with. Don't use this company if you want your property to make it through safely.

4. A

   Antonypbell

   Source: MoveAdvisor

   15 Dec 2011Paid $2,800

   Worst movers EVER!

   First of all they said they were going to send us a 26 foot truck. When they arrived they brought a 24 foot truck that was already a third of the way full with somebody else’s stuff. I told them that there was no way our stuff would fit on that truck. They kept saying “Oh no problem, we will get it on there…” We had sent them a very detailed list of things that they were going to be moving. They had the list with them. But their leader kept asking, is this going? I would reply yes, that is going. A few minutes later he would ask, Is that going? I would reply yes, it is on the list you have with you. A few minutes later he would ask, What about this, is it going? I finally replied; I don’t know what part of moving you don’t get… All this stuff is going! I am moving! That is what we hired you guys for, to move our stuff from this house to another one. They got out some blankets, and boxes and tape from their truck. One of the movers told the leader that they needed to get out more, but the leader said they had more than enough. So they began loading the truck and burying the rest of their blankets and boxes and tape in the back of the truck. Half way through the loading of the truck, they ran out of boxes, blankets and tape and were asking us if we had any, I told them no… that is why we hired movers and paid for packing material that is now buried on the back of your truck and you can’t get to. The movers were out in the parking lot yelling at each other and arguing with each other several times. It took them three times longer to load the truck than it would have if they had just sent an empty 26 foot truck. They had to try and strategically place each item on the truck and figure out where it could fit. The last movers I used,” two men and a truck”, were wonderful. They had the truck loaded in less than two hours. Sky moving took nearly six hours. They were not able to get all of our stuff on the truck. When we arrived at the new house, they just dumped the majority of our stuff in the garage. They didn’t set us up and unpack us like they were supposed to. They just dumped everything in the garage. Then their leader had the nerve to ask for a tip! I told him, first of all you didn’t move all of our stuff. I now have to go rent a truck and go back and get the rest of it. You took three times longer than you should have. You literally piled our stuff on your truck without blankets or protection, I have already noticed scratches on some of the furniture that you dumped in the garage. You have to be out of your mind if you think you deserve or are getting a tip from us. The leader even had the nerve to call back the next day begging for money. I told him he was lucky we didn’t persue a law suit. The absolute worst moving experience I have ever had in my life!

5. R

   Rick

   Source: MoveAdvisor

   11 Nov 2011Paid $2,650

   Sky moving and storage are criminals! Do not use!

   Sky moving & storage are professional rip-off artists. I cannot believe what happened to me, so please read carefully and avoid this company. I initially contacted them because the facility was very close to my address in Florida. I called and obtained a quote over the phone. I listed all inventory items and estimated the number of boxes which would be filled in the packing process, as I needed packing as well. I obtained a quote of $1750 for the door to door service including packing, all supplies needed for packing, elevator fee (I lived in a high rise condo), everything! I was slightly surprised at the low price but was very thorough with the inventory list. On the day of the move, the men arrived on time and took a look at my things. He started doing some calculations on a contract and, when finished, claimed that I had more items than indicated in the quote and that the price would go up. He also began to add things like the "Long walk" to the elevator which was about 50 feet from my door. I was getting nervous and began feeling uneasy, but I allowed him to finish. When he was done, his calculation showed $2150, which was $400 more than the original quote. He went on to explain that this is a binding contract and regardless of future circumstances if I signed, he could not exceed this price. In my head, this number sounded more like what I originally expected, so I signed. The move then proceeded to start working, leaving the signed paperwork in the kitchen. They were friendly throughout the day, although the one who did the paperwork was constantly on the phone and not working nearly as hard as the other, resulting in 6.5 hours to pack the truck on a 1000 sq ft one bedroom condo (kind of long). As they were finishing the last couple of trips down the elevator, the mover said he just needed me to sign the final paperwork and they would be done. Well, guess what? Sometime during the day, he added a line item for "Packing supplies" on the paperwork and hand wrote a 6 over the 1, resulting in a $500 difference in the so-called "Binding" contract. The guy altered the document with my signature- fraud!! So, of course, I contested this paperwork, and his excuse was that he made a "Calculation error". I said no way, and called his company and got David, the so-called owner on the phone. This guy started to back the move up saying it was a simple calculation error. I was irate at this point exclaiming that I signed for $2150 and that's what I would be paying, not $2650. Well, the "Owner" David flat out told me that he would have the movers unload all of my belongings in the street! It was raining and I had a flight back to nm early the next morning, not to mention my lease was up that day. So I was basically extorted for $500 in a fraudulent scam. I had no choice, pay the money or be stuck on the street, in the rain, with my belongings on the ground!! I have never experienced anything like this and hope to never experience it again. I am in the hospitality industry and have moved a lot, and never thought something like this would happen. Do yourself a favor and do not affiliate yourself with this company. They are criminals!

6. E

   Elesee

   Source: MoveAdvisor

   29 Sep 2011Paid $2,325

   Rip off, absolute crooks!!

   Do not use this company, they are a rip off, hidden charges, boxes and new fuel charges due to what they say is more cubic feet than estimated. As soon as we asked to cancel the contract they took the deposit from the credit card (we have since cancelled). They refused to download our household goods from the truck telling my wife it was illegal and we had a contract. They raised the cost from 2325.00 to over 4600 dollars in 4 hours. I am in Afghanistan serving my country and will come home to an empty apartment in Tennessee.

7. V

   Vix

   Source: MoveAdvisor

   30 Aug 2011Paid $2,000

   Negative Stars, Worst Moving Company Ever!!

   DO NOT HIRE UNDER ANY CIRCUMSTANCE!! TAKE YOUR MONEY AND RUN! 27 DAYS AND HAVE STILL NOT SEEN OUR STUFF! Sky Moving and Storage will cheat, lie, and steal from you. Don't be fooled by the receptionists. They will make you think that this company truly cares about you, when in fact all it cares about it taking forever to deliver your stuff and charging you for things you won't even understand. They give you an estimate and tell you that this is binding and won't change when they come to pick your stuff up. THIS IS A LIE. They basically ended up charging us TWICE as much, and charging us for things that they said they wouldn't if we didn't want (mattress covers, bubble wrap). I figured that I'd to hire them because the estimate was just too good to pass up. I WOULD HAVE PAID DOUBLE TO GET MY STUFF ON TIME. AND SO MUCH WAS BROKEN. They played it real cool when they came to pick up our stuff and said that they would take it to their free storage until we got an address ready for them to deliver to. They picked up our stuff on JULY 29th. I called August 1st to tell them our new address and set up a shipping date. THEY DON'T CALL BACK, first off, so don't bother leaving a voicemail. They told me multiple times that a truck was coming at the end of the week and would pick up our stuff to move it. 3 WEEKS LATER! ITS AUGUST 24th!! So here I am, at my new house WITH NO STUFF. IT'S BEEN 27 DAYS SINCE SKY MOVING AND STORAGE PICKED OUR STUFF UP! 27 DAYS I HAVE HAD NOTHING! I am absolutely disgusted by everything that this company stands for. They have no respect or even care for their customers who put faith in them that they can get the job done. The worst part about this moving company is that I depended on them, and once they have your stuff, there is absolutely NOTHING you can do to get your stuff. They will take as long as they like because they already have half your money, and know that they will get the other half. Our stuff finally gets delivered and at least 10 things are broken (including valuables bought in foreign countries and heirlooms). I called them and they said I'd have to file a claim through a third party and WOULD ONLY GET 60 CENTS PER POUND!! PLUS YOU HAVE NO CLAIM IF YOU PACKED YOUR OWN STUFF!! Boxes had holes in them, tape removed, furniture scratched. THE BOXES LOOKED LIKE THEY KICKED THEM DOWN THE HIGHWAY FROM FLORIDA TO CALIFORNIA. I'VE NEVER BEEN SO DISGUSTED WITH A COMPANY IN MY ENTIRE LIFE. RUN AS FAST AS YOU CAN FROM THIS COMPANY!

8. K

   Kvb

   Source: MoveAdvisor

   6 Aug 2011Paid $1,200

   Sky moving and storage.

   They did not clearly explain prices and then demanded more money or wouldn't unload truck. The actual movers were good, but the boss told them to work slower because it was an hourly rate. They showed up in the morning two and a half hours late and their truck was filled with junk already that they had to clean out before they could start and they included that in the time that I was paying for. They told me The day of the move that they could not pack mirrors unless I paid extra. They would cover mattresses only if I paid extra. They were out to get extra money any way they could. Do not use this company!

9. R

   Ruba

   Source: MoveAdvisor

   14 Jun 2011Paid $3,000

   Worst moving company ever!!

   Run as far as you can from this company! I'm in the process of filing a claim and will go through law suit to get our stolen money back!! the whole experience was a nightmare! they contracted another company (Cross State moving)to pick up and a third party to deliver. the original estimate was for 1400 and we ended up paying 3000 although we were in the exact weight range!. there was additional $330 deposit that they claimed is for deposit and wasn't deducted from the invoice! we ended up paying it twice and cross state assured us that skymoving will refund it and sky moving told us they have nothing to do with this! they were extremely unprofessional.. throwing blames on others.. and rude!! and did not show any willingness to cooperate! they said this is not our problem!! we just contracted the other companies and you follow your money!! In addition, every possible thing that could be broken arrived broken!! even the dryer! they made us to pay in advance before we see our stuff! they broke simply everything and worst of all they refused to re assemble our kids beds!! although they assured us from the beginning they will do so. The man who arrived at delivery Alex was extremely rude and in a terrible mood and simply said I don't know and I will not do it after he took the money!

10. M

    Michelle

    Source: MoveAdvisor

    13 Jun 2011Paid $356

    Worst Move Ever.

    I'll just cut and paste the email I sent to sky moving, that has still yet to respond. Nothing from Natalie and nothing from upper management - they actually hung up on us when we tried to call because we had not got a response: do not use, ever!! Here's the email: Natalie: I just wanted to let you know this was the worst moving company I have ever worked with. I am in the hotel industry and a general manager of a hotel here in Sarasota. I have been in the industry for over 21 years - customer service is what I live and breathe every day of my life. I have relocated over ten times in the last 20 years, I have experienced all sorts of moves, from driving my own u-haul, to being packed and shipped to just hiring movers. Our experience with your company was the worst I have ever encountered. What happened? 1) I never got a call from anyone on Friday to confirm my move date. 2) I left a voicemail Saturday morning, the day of the move, at 8:30 am - no - one called me back. 3) I called again later that morning and got someone who didn't speak very good English and was not polite at all - said she didn't have us down until after 2:00 pm. I told her I scheduled it for 1:00 pm. Every box, all the clothes and food we had already moved to the new house. All I had was the furniture - we even moved some of the larger furniture downstairs, so they wouldn't have to and we could start cleaning the carpets upstairs. Literally, all they had to move from upstairs was two beds, one chair, and two dressers. So 2:00 o'clock rolls past and still have not received a phone call from anyone - so I call again. I believe his name was Michael that I spoke with, answers the phone and says, let me give them a call - he comes back and says that they are "Stuck in ft. Meyers at their last job" it's going to be at least a couple of hours. By this point, I am extremely irritated because my neighbors one building down had gone to pick up their u-haul, loaded it and were gone and I still didn't have the company that I paid good money to have no-one at my house yet. Michael was very rude - I explained my frustrations and all he had to say was "We don't expect you to sit around and twiddle your thumbs, it's your moving day and I am sure you have a lot to do". I was already done and planned that time so we could get to the new house and come back to the old one and finish cleaning. So he proceeds to tell me that they will call when it's thirty minutes out. So now we have six people standing around, so we decide to start taking more loads over to the new house. 3:30 rolls past, again I get no phone call. So I call the 800 number again - Michael says, let me call them and see where they are - he comes back and says, they are just approaching the exit, it will be about 20 minutes. I said really, 20 minutes because if they are approaching our exit, it should be five minutes. I ask at that time to speak to a manager and he says he is - that of course, he has a supervisor, but they are not there and that I should call next week. So they finally arrive at 4:13 pm - Allen (the lead mover) gives me attitude right away upon arrival. He marks it down that he was there at 4:00 pm. Says he brought a third guy and he'll only charge me $10.00 per hour extra so it goes faster. I told him no, I don't need it, this job is going to take nothing more than 2 hours. He says to me "What do you want me just to sit around and watch them?" I said, I don't care what you do - I am not paying extra.". He said, "Fine, then I'll waive the fee". He didn't do anything anyway. He proceeds to tell me he's not going to be able to put blankets on everything because it will take too long and if I want to keep it at the 3 hours, it can't be done. They loaded in less then 45 minutes, we drove 9 miles to the new location and they were done in less than 45 minutes again. He marked on the paper that he was there until 7:00, but they were gone by 6:05 pm - he said that's what he puts because it's a minimum of three hours. He totally would have had time to wrap the furniture in blankets how it should have been wrapped. Load time, drive time and unload time was from 4:13 to 6:05 total!! The part about having to pay in cash seemed shady to me. The whole experience honestly seemed like a scam. The first piece of furniture that they carried out was a coffee table that lifts up and instead of asking how it locked, one the guys just slammed it down and bent the locking mechanism. Allen went over and bent it back and said, there, now it's not broken. They would set the furniture on the parking lot and honestly, it seemed as though the two movers that were moving the furniture had no idea how to do it, they struggled with the dollie and were ver clumsy. The follow-up, the movers, the people on the phone and the professionalism was the worst I have ever seen. I will tell everyone that this company should never be considered ever for a moving company. In addition, I will look for outlets on the internet to post my horrible experience, unless you are willing to address these issues and do something about the experience..