Smart Van Lines

Reviews

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1. A

   Ace M.

   Source: MoveAdvisor · Cape Coral, FL to Monroe, NC

   7 Apr 2019Partial movePaid $1,050

   Excellent piano move.

   I was having my late grandmother's piano moved from Florida to North Carolina. Pianos must be handled with care. I was extremely happy when her piano arrived in perfect condition. The movers told me that the staff member I dealt with (Debi) had repeatedly relayed my concerns and the procedure for moving a piano without damaging it. I have had a great experience with my move.

2. J

   Janice D.

   Source: MoveAdvisor

   4 May 20172-bedroomPaid $2,800

   Excellent Move.

   Just completed a move from Florida to Texas and they did a great job. Great customer service, reasonable cost (cheaper than using a Pod and moving yourself), kept to their word, moved me on my schedule, nothing was broken and I had two very large, heavy items that they figured out how to get them up a narrow stairwell and two flights of stairs. The work crews were fantastic. Pleasant and hard working. No worries with Smart Van-Lines! (don't get them mixed up with Smart Choice, I think that's a different company).

3. E

   Emma

   Source: MoveAdvisor

   20 Feb 2017Paid $1,320

   Highly Recommended!

   If you are looking for a mover with their OWN TRUCKS who do their own pickups AND deliveries, THESE ARE YOUR MOVERS! My quote stayed EXACTLY the same. They are HONEST which is unheard of in this industry. They also took a credit card for the WHOLE MOVE. Please, trust me, these guys are the best you can get.

4. M

   Martie

   Source: MoveAdvisor · Fernandina Beach, FL to Gate City, VA

   22 Mar 2017Partial movePaid $3,065

   Definitely use these folks!

   Until this move, I had never used a moving company. I got on line and was inundated by so many companies as I unfortunately put my info on a moving company search site (don't do this). I guess the fortunate thing from this was getting a quote from Smart Van Lines and working with Kelly. She represents a very honest company that I will recommend to anyone who plans to move!! The guys who packed us were friendly, knowledgable and professional. I couldn't believe how fast packing was accomplished. The guys who unloaded did this efficiently and were also nice and professional. I only had 2 problems: delivery date and some damage to furniture. There was a miscommunication with the delivery date and we had to have it there a day before it was projected to be there. The delivery guys after traveling all day, delayed on the highway for 3 hours, arrived at 2 a.m., and with our help got everything unloaded by 5:30 a.m. They went out of their way to assure that we could be on the road from VA to NC so I could make a surgery appointment that afternoon. The other problem was that 4 pieces of our furniture were damaged. I reported this to Kelly and told her that I wouldn't be able to check the rest of it for 10 days. She was very helpful, sending the forms that I need and suggesting not to file them until we check out all of the things that were moved. Another thing that I liked about this company is that they are registered on the Federal Government's 'Protectyourmove.gov' site. I HIGHLY recommend the company for your move!!

5. T

   Taniya G.

   Source: MoveAdvisor · Palm Bay, FL

   4 Jun 20191-bedroomPaid $975

   Bad customer service. Good Handling of Belongings.

   My experience with Smart Van Lines was mixed. Communication was mainly with Toby. While he was good to talk to and I got a good rate, as soon as I paid my deposit, it seemed like he didn't speak to me properly and was always in a hurry to dismiss my questions. Anyway, I had requested for a specific FIVE DAY window before and after which I specifically told them I was NOT available. So I had told them that I would be ready to ship everything a few days in advance as long as I would receive it in that 5 day window. All seemed well when they picked up my stuff. (I had packed everything myself). The picking up crew was polite, quick and efficient. On the day of the supposed delivery, I called the office up to ask about the status. (this was the first day of my five day delivery window). Toby said the dispatcher guy was gone and would come in the next day. I called 2 times the next day and did not get a response from him. At 3:30pm I got a call saying my stuff was LEAVING that day. This was the day when I was supposed to RECEIVE my stuff. I was furious. I told them again that I had requested the 5 day window, but by then I guess they didn't care enough because they already had around 60% of my payment. There were no apologies or regret from the staff. The stuff arrived on the 6th day at 8am - 4 hours before I had to take a very important work trip. The delivery guy - even though he was polite, was alone and there so it took longer to move in the boxes and furniture. I was very close to missing my flight. The saving grace was that all my belongings reached without any damage. But since I had packed my boxes myself, I wouldn't comment on the handling of boxes. The furniture reached without any damage. Of course, I have not heard from them ever since. I would rate the customer service a 2.5/5, and the communication within the staff a 1/5.

6. N

   Nicholas C.

   Source: MoveAdvisor · Aurora, CO to Gate City, VA

   10 Mar 20221-bedroomPaid $6,000

   DON"T DO IT

   We hired Smart Van lines. Don't make the same mistake we did! Received half of our stuff on delivery, then it took them another month to locate and deliver the rest and on the second delivery, we were still missing 17 boxes, tools, and large tv. We lost over $30,000 on this whole rollercoaster! We ended up gaining an old used queen box string, and a few other small things that were NOT ours! They also told us that the prices were going to go up as we had too much stuff. So we had to give away some of our stuff as we couldn't afford the price hike. It was a big loss altogether! And they just don't answer the phone for anything!

7. R

   Randy M.

   Source: MoveAdvisor · Colorado Springs, CO to Bruceton Mills, WV

   2 Feb 20223-bedroomPaid $15,000

   NEVER DO BUSINESS WITH THESE SPINELESS WASTES OF SPERM!

   Showed up 3 days late, charged us an additional $5K , we paid extra to have a few items protected instead they piled stuff on top of these high end items and destroyed them, paid for a crew to unload our stuff, no one showed up , half our stuff was in fact stolen because a guy in the warehouse told me so, delivered to other places and or just plain destroyed, stuff was left behind in Colorado by these retards and they wouldn’t agree to deliver

8. D

   David O.

   Source: MoveAdvisor · Shawnee Mission, KS to Portsmouth, NH

   28 Jan 20223-bedroomPaid $3,500

   They steal your valuables

   Very evident that they go through your stuff and steal your valuables. Anything of substantial value was gone. Stuff that was "standard" was actually moved. Impossible to get a hold of the company. Worst experience I've ever had.

9. M

   Marinda R.

   Source: MoveAdvisor · Littleton, CO to Daphne, AL

   22 Jan 20223-bedroomPaid $5,000

   Worst experience EVER

   DO NOT trust Smart Van Lines with your move and belongings, or storage, or anything really. Here is our story… We went through a moving broker (also not recommended) who then contracted Smart Van Lines to handle our move. They offered us a quote that would be broken into 3 payments; deposit, pickup, and drop off. This included movers to breakdown furniture and load all furniture and boxes into their truck as well as unload all boxes and put furniture back together upon delivery. Sounds like a great idea, right? Wrong. The movers who showed up for pickup gave us loose time frames for pickup and didn’t show up to our home until 9PM! There were several men that seemed as if they have just been released from prison and experimented with all drugs prior to arriving. On top of that, they increased our pickup cost by several hundred dollars without notice and threatened us with losing our deposit if we didn’t pay the extra fees. They then told us to expect our stuff to be delivered in 10-14 days, but no longer than 30 days, as this was their policy. They reassured us they never go past 30 days and that was worst case scenario. Skip forward, two weeks pass and no communication from the company, so we reach out to endless voicemail boxes and no return calls for days at a time. When we finally got someone on the phone, they informed us that we not only didn’t have any sort of ETA. We accepted this information and continued to wait. As weeks and MONTHS passed, we would continue to reach out and again hit voicemails and did not get any communications back for days and weeks at a time (longest was 4 weeks without returned calls or emails). At this point we are convinced our stuff has been sold or lost and that we will need to rebuild. This made us reach out to the broker we original hired and they began making contact on our behalf and also got minimal communication from Smart Van Lines. At the end of this entire ordeal, we received our stuff 86 days after it was picked up and only $500 off delivery. The company that ended up delivering our stuff was contracted by Smart Van Lines (probably because they had SEVERAL customers in our same position and needed to deliver). Smart Van Lines took our money, lied to us, ignored us, and then handed us off to someone else because they COULD NOT PERFORM THE SERVICE THEY OFFER. We lived off 2 weeks of belongings for 3 months because we were prepared to wait a month, MAX. There were no apologies, no acceptance of unprofessionalism…nothing. DO NOT USE THIS COMPANY, DO NOT USE A MOVING BROKER. Spend the extra money because I PROMISE the peace of mind of a reliable, reputable business is worth it.

10. R

    Ruth C.

    Source: MoveAdvisor · Bonnots Mill, MO to Aubrey, TX

    20 Jan 20222-bedroomPaid $10,999

    damage

    Cost increased, took full 30 days to deliver and then by another carrier, lots of damage, missing boxes, no return calls or answered e-mails. Cost $10,999.