Thompson and Son Moving and Storage

Reviews

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1. M

   Melvin D.

   Source: MoveAdvisor

   24 Oct 2016Paid $1,200

   Thompson & son movin Boca Ratón, Fl.

   BEWARE BEWARE BEWARE, this company is a totally scam artist, quoted me a move from Miami to Jacksonville for $740. Called the company 3 times to verify price. We get to Jacksonville and they told me my balance was $1200. $460 more than they quoted. Told me if I didn't pay they would take my furniture and store it in Orlando and charge me by the day until balance was paid. Total nightmare. PEOPLE PLEASE BEWARE OF THIS COMPANY.

2. I

   Irene S.

   Source: MoveAdvisor

   24 Oct 2016Paid $1,349

   BEWARE!! Worst Experience.

   The worst customer service experience. I'll say this first: the three guys doing the actual move were fine. Young, but took care of business. The problem is the management - particularly Shawn. I was quoted at 4 hours labor, 7 hours drive (drive time is static - you shouldn't get charged more even if they hit traffic). The actual labor time was as follows (as was described exactly as such when moving forward with the deposit): arrived 9:30am, finished loading 10:15am. Totaling the 45 min used of the quoted 4 hours. I'm thinking..GREAT! we have 3hr15min for the to unload! wrong. They drive to the move-in location, and they demanded an additional $200 in CASH and charged $131.00 to my credit card..(that math doesn't even add up, if they're going at $109/hr for labor..it should have only been $218 (6hrs from 4hrs = +2 additional hours, hence $218, not $331). Outside of that..the "drop off" arrived/started at 3:00pm and they finished/left at 5:15pm. That's 2hr15min. Total labor time was 3hrs - literally half then that we were held hostage for. We had ZERO choice as they refused to give us our items back unless we gave cash. We were robbed, plain and simple. To make matters worse, I attempted to contact the office "manager" (Shawn mentioned above) to get a simple clarification of the breakdown, and he became extremely defensive and downright disrespectful. A true unprofessional. That being said, if money isn't a problem, feel free to go with these guys. However, if you value your dollar, and don't feel like getting completely ripped off at the time of delivery, I highly recommend going with a competitor such as Summit or American Van Lines, obtain a BINDING quote (means the price agreed upon is the price you'll pay..no more or less). There was a slight tear in my mattress, and they dropped one box that broke a vase and a small figurine (no worries..those can be replaced). It's very frustrating to have your personal belongings taken hostage. Prepare accordingly. I'm proceeding with formal complaints (probably won't go anywhere, but the least it'll do is inform other potential customers).

3. M

   Marguerite B.

   Source: MoveAdvisor

   22 Oct 2016Paid $1,300

   Horrible.

   Horrible company! Incompetent. Do not care about their customers. Lost furniture - received someone else's - would not setup furniture after delivering it late. Never, never use or recommend this company. They are scam artists!

4. E

   Elizabeth I.

   Source: MoveAdvisor

   12 Oct 2016Paid $830

   Beware! Price gougers!

   Beware! Beware! Beware! Worst company ever! Arrived late. Once they arrived to the final destination charged my card for twice what the estimate was. Tried to dispute was given the run around and told I would recieve a call back which of course I never did! Please beware of these price gougers!! Not to be trusted!! Please don't use this company, I saw other bad reviews and thought people were exaggerating they are not!! Beware! Beware! Beware!

5. K

   Kristina

   Source: MoveAdvisor

   9 Sep 2016Paid $600

   NEVER! Be careful! Scams!

   This is a HORRIBLE company!!NEVER!!NEVER use it!! Complete mass! They were late 4 hours to move my furniture!! There people are lazy,very time I would come and check there job they 1 or 2 guys would sit/stand and do nothing. And they charge hourly!! Damaged my furniture also! Company is a total mass!! There operators are extremely rude and scams!!

6. C

   Carl H.

   Source: MoveAdvisor

   11 Aug 2016Paid $798

   Not a smart move for us or even others.

   To whom this may concern: Move date: August 5, 2016 The time was moved on us from the initial agreed upon time of 9am, it changed to 2pm and then I was called and asked to change it to 12 noon. I called to make sure there was no confusion and was told that the move would be at 2pm. Well, they were 20 minutes late showing up, I waited along the main street to help guide them in and they just passed my up. I called them and gave them correction changes. Now for the rest of the facts. I served over 30 years of active duty military in the ground transportation career field. As a former commercial driver and career transporter, I wished I could still physically do my skill set but due to service connected disabilities I now must rely on businesses like yours. With that said, this was without a doubt the worse and unprofessional move for my wife and I ever. I say this after working with professional moves that have move our household goods worldwide to/from places like Japan, Germany, Korea, Hawaii, Iraq/Kuwait, Charleston SC, St Louis, Abilene TX and many other locations. Well you get the measurement of comparison here. We provided a detailed list of what was to be moved and even reduced that list by moving many of the lighter items before the scheduled move. The total amount to be paid was expected to be $419 with a requirement to pay $100 down immediately. I was told that $319 would be due at the completion of the move and must be in cash unless I was willing to pay an additional service charge for using a credit card. The moving team included a driver that had been on the job only four days and the other two had even less time. Don't get me wrong, they worked hard but they did not work smart. Their inexperience and failure to arrive with all the required equipment and supplies made the move tougher for the movers and took much longer costing me much more than was expected. In other words it took twice as long to do the move. Because of my experience we really did make this a dream move for anyone doing the labor. They failed to show up with enough wraps and tie-downs to properly protect the furniture. When they finally got everything loaded with the assistance from my wife, they began their journey of 16 miles to our new single level home with a huge front entrance door. They chose to back the Budget lease truck they were driving into the driving and eliminated the front entrance as their primary entry. The lift was positioned directly at the garage entrance and the offload began with a few near mishaps. This was certainly a great OSHA example of what NOT to do. Again, they worked hard but they were not properly trained to do the job and and took many safety risks along the way. This caused the move to take much longer on both ends of the move. By the way, before they offloaded they told me I would need a total of $698 in cash instead of the agreed upon $319 balance. Wow! Just do the math and it's easy to see that the total move process is seriously broken and I was to pay for that broke process. Who has that kind of cash when you are only expecting to pay $319. Yes, I had to borrow the funds from my VA disability pay to take care of the doubled charges. Why? Because the supervisor's boss was on the line and told his guys to not offload the truck unless I came up with the additional funds. This sounds like a dream case for the legal community for sure. What was damaged? They destroyed a wooden 60" credenza TV stand worth about $399, deep scratches in the top surface of our Ashley Furniture foot-board, deep gouge and scratches in one of the Ashley night stands, a rip in a leather recliner worth about $499 and a couple other items. All this had been documented on the moving teams discrepancies and insurance forms for damages. This all happened on August 5th and we have yet to hear from anyone. We will give it a couple more days and then we will go to plan B with the legal team and the BBB.

7. J

   Josie

   Source: MoveAdvisor

   10 Aug 2016Paid $395

   Damaged Almost All my Furniture/changed Price.

   This company did not fasten anything to the walls of the truck, nor did they pad the furniture. They severely damaged 11 pieces of my furniture including a big screen TV during the move. THEY TRIED TO GET ME TO PAY THE BALANCE IN CASH BEFORE UNLOADING THE DAMAGED FURNITURE SO I WOULDN'T SEE IT BEFORE PAYING. I paid with card. I have submitted a claim form they sent me over a month ago with before and after pictures and they still haven't responded, although the agreement says they will be handled within 30 days. The owner/claims manager, MARCENE, has not been available to speak with me, though my countless attempts. I was informed that she has another full-time job so is very busy and no one else can help. They do not respond to my follow-up emails either. I was recently informed that she was busy opening a new branch in Orlando for 1 month, before handling the open matters they had with current clients. The only departments you can speak with are the sales and scheduling departments. I HOPE THIS REVIEW CAN SAVE SOMEONE ELSE FROM HAVING THEIR FURNITURE DESTROYED.

8. J

   Jlj

   Source: MoveAdvisor

   25 Jul 2016Paid $666

   Go with other movers.

   I honestly can't say I'd choose this company again. The kids (yes, kids) who came to move were courtesy but very slow and inexperienced. We were quoted for 3 hours and had an accurate inventory, which the supervising mover also commented on its accuracy. They took 3 hours alone just to pack the truck. Then they took a lunch which we weren't charged for, but prolonged the moving day and we were already upset about how long the day was becoming since they had to drive an hour to our new location. In the end, the move was nearly twice as long and twice as much money as originally quoted. They also broke a wooden leg on one of our desks. During a previous move, we were able to move our home in under a 3 hour timeframe with a U-haul and friends. We regret choosing the expensive route we did.

9. P

   Paul N.

   Source: MoveAdvisor

   26 Jun 2016Paid $700

   Be careful.. Be careful.

   They are nice and quick to set up your move but it any thing goes bad they give you the run around. If you don't like there kind compensation they will just shut down. Please review this company before ask for there help. I would not recommend this company to anyone. 1. When the move was scheduled I was advised that the estimated start time would be between 8 am - 9 am (1st move of the day). I received a phone call the day before the move and the new estimated start time would be between 11 am to 1 pm (something came up was the reason I was given for the change of the start time). The day of the move I got a call (around 10 am) stating that the move prior to my move was under estimated and that they were still in the process of that other move. They stated that they would be able start between 2 pm and 3 pm. Chris, Jerry and Marc arrived at the townhouse at 3:30 pm to start this move. They stated that the move prior to mine was really underestimated and that they "got their butts kicked". They stated that they were "over worked, tired and a little hungry". Side note the gentlemen were very continuous and polite throughout this process. The estimated time that I got from your company was 5 hours. I also got 3 other quotes from other moving companies and they also estimated about 5 hours. The moving time that I was charged was 7 hours. I believe that if I was the first move of the day the moving time would have been reduced. The added expense for the two added hours was about $190.00. Another issue that extended the time for this move was that your team was not properly equipped to handle this move based on the fact that the only tools they had was an Allen wrench kit and 1 screw driver for the three movers. 2. The web site states that "We Blanket-Wrap Your Furniture at No Additional Cost". I have attached many photos of the furniture clearly not blanket wrapped. If the furniture were wrapped properly I may not have had to fill out the attached paper work. 3. When it was time to make payment, the amount owed was $573.00. I gave the gentlemen $600.00 in cash. He did not count the money or even ask the simple question of "sir do you need change". Courtesy to the paying customer would have been to confirm the amount given and asking if they wanted change. 4. Since the move end at 9 pm I was not able to inspect the old location to see the amount of damages they caused to the walls. The old location needed to have 4 walls speckled and painted due to the damages that was causing by the movers. Again going back to the fact that the furniture was not properly wrapped for the move. An added expense for me to have that work done. Side note -- The movers left a red hand trunk at the house. I am looking for compensation for the above issues as well as the compensation for the damaged furniture. Please contact me as soon as possible so that we may resolved this issue in a timely fashion. I would like to keep these issues with your company and not have to seek outside help in getting this matter resolved.

10. C

    Claudia S.

    Source: MoveAdvisor

    4 Jun 2016Paid $712

    Thompson and sons moving.

    Don't u ever used this company , they are a scam! A fraud ! I was in the Internet looking for a co 3 man & a truck, ask for a quotation , and they took my phone called me and set up a moving for a 1 badroom and a 1 bathroom to a storage for $289, and said they are very professional, sent u a boxes for everything also the sales person said , should be fine for 3 hours, bc is a small apt. They sent 3 kids no more than 18 years old, they had no clue what they are doing, and the only think they had was a small dolly! My building don't allow the movers put the furniture in their carpet as all buildings, and they make u sign a company papers, and don't give u any copy! I called and complain w a person saying is the owner, Shawn and he was very rude bc I am a woman and they said if I sign the paper I agree I had to pay wherever they chartger! End up I called the police bc the driver , a kid named Dalton didn't delivery to my storage, made me wait there , never show up and took off w all my furniture! After I the police talk to them , they agree to delivery to the next day if I will I paid them 7 hours ( just to load the truck! ) I had to pay if I want my things back! I went to their office to have my things back! Now I will sue them, I miss a lots of things and they ruined my furniture, bc they never pack properly, they were kids and they knew, without any knowledge of moving, just to charger u per hour! Off course they will take a 7 hours to load any truck, and the truck didn't belongs to the company , was from Cummings lease! They are a scam bags, robing other company business over the Internet! I will sue them!