Trans Canada Movers

Reviews

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1. S

   Sly

   Source: MoveAdvisor

   10 Oct 2015Paid C$8,606

   Horrible after sale service.

   I waited a while prior to writing this review. But enough is enough. We are Oct. 10, 2015 and I'm still awaiting a formal acurate invoice. Move in was mid-July. Let's first start at the beginning. The move was from Quebec to BC. I filled up a quote form on their website. Not 24 hours later I had 3 quotes. Not one from them! Safety issues on the website. Then I got a call from another company (Transatlas) and was told they were an OK company, but not as much as Trans Canada Movers. So I booked with Trans Canada. Tammy was being super nice, so I figured I'd give it a shot. Prior to move out, everything was super smooth. Excellent service I told myself. Then it turned sour. The company that moved out was.. Transatlas!! The guys were nice, no complaints eventhough my furniture was pretty heavy. After they picked up, then it became tougher to have answers. I couldn't have a delivery date. And the guy picking up the phone was not a happy camper. Finally move in day came. The guys kept whining. I decided to help them! Lots and I mean lots of scratches and dents. 3 rare and expensive wine bottles broken. 4 flat tires on 2 bicycles. All small things you can't file a claim for but in the end it adds up. But the icing on the cake is not being able to have an invoice with accurate info. I do not recommend them. Or they should change Quebec partner because it's a joke. But not a funny one.

2. T

   Taylor R.

   Source: MoveAdvisor · New Westminster, BC to Kelowna, BC

   22 May 20241-bedroomPaid C$5,300

   Won't pay the damage claim

   The pick up went great. The delivery however was a nightmare. They broke my TV and had extra delivery charges.The van driver was aggressive and intimidating with me. If there had been a man present that behavior would not have happened. I'm still trying to get the claim settled 4 months later. They just don't respond to calls or emails.

3. K

   Kyra B.

   Source: MoveAdvisor · Palo Alto, CA to Vancouver, BC

   13 Aug 20222-bedroomPaid $7,200

   Regret using this company

   I picked Trans Canada Movers over Canadian Van Lines who quoted half the price for a move from California to BC because they had better reviews. Trans Canada Movers took just as long (6 weeks) to get us our belongings as the reviews for Canadian Van Lines said they would. The communication was terrible, I only found out our things were still in California after 3 weeks after calling and asking to speak to someone else. They charged us $2000 USD over the upper range of our quote. In the end, they also broke the legs off a desk and left our belongings to get really overheated because some things melted. I wasn't really happy with anything and would recommend going with their competitor Canadian Van Lines. At least it will cost half as much for your belongings to take 6 weeks to arrive.

4. A

   Abdullah J.

   Source: MoveAdvisor · Quebec, QC

   12 Nov 2019StudioPaid C$2,185

   Avoid at all Costs.

   An absolute [EDIT] show of a company. Save yourself the time and money and look elsewhere for movers. I moved from Vancouver to Quebec. Initial time estimate was 2-3 weeks. Two weeks passed by without a word from them, I called and they informed me I would receive a call within a few days to get the new delivery estimate. After an entire week, I called again and was given the same exact response. I proceeded to call again everyday for 4 days only to be told that the van was in Toronto (for over a week?). The calls were all over the place. Nobody was taking responsibility, nobody was giving me any concrete details about my items. Dispatch was extremely rude and provided no help whatsoever. Half the time I was thinking my items were actually stolen. Eventually I stopped calling and informed them that I would need a 48 hour notice to comply with the building's code. Meanwhile I had to book a room and pay extra $500 for the 2 extra weeks they took. After yet another week I called (I initiated the call) and was told the van would be there in less than 48 hours. The day of, the delivery was delayed yet 2 more days. Upon delivery I was not given instructions, but was almost penalized for not reserving a delivery spot right in front of the building. They claimed that a 10 second walk was "long delivery" and demanded extra payment. They double parked and I had to help them move the items so that they wouldn't get fined. After unboxing my items, I discovered that my 65" TV's screen was broken. For the record, the TV cost me $1500 without tax, will cost $900 to fix, and was one of the main reasons I opted to move my items. I should mention that I gave specific instructions on multiple occasions that this item was very important. After submitting the claim, I was told that they can only pay out $250. So ultimately this move cost me double what it should have.