Transit Systems Inc

Reviews

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1. J

   Jack C.

   Source: MoveAdvisor · Cincinnati, OH to Chicago, IL

   6 Aug 2021Partial movePaid $941

   Moving a kitchen table and chairs filled with memories

   I recently had the pleasure of having your company move a kitchen table and four chairs. The trip from a house in Ohio to an apartment in Chicago went seamlessly. The professional manner in which the entire process was completed was a welcome experience. I would happily recommend TSI. Jack C.

   Response from Transit Systems Inc

   Thank you for choosing TSI Jack! It was a pleasure working with you and we are happy to hear the process went smoothly. We hope you will consider TSI in the future.

2. J

   Jean P.

   Source: MoveAdvisor · Minneapolis, MN to Spokane, WA

   20 Jul 2021Partial movePaid $2,200

   Transit Systems Inc

   We needed to move my mother from Minneapolis to Spokane, WA. The original idea involved renting a U-Haul, but the service from TSI proved to be suprisingly cost-effective in comparison. The items arrived when expected and in good shape. TSI was responsive throughout, made sure that we had proper contact numbers and - best of all - it was easy to get through to a human being when we called. I recommend their service for 'small load and long haul' situations.

   Response from Transit Systems Inc

   Jean, thank you for your kind review. We are pleased that the move went well and thank you for choosing TSI!

3. L

   Lori L.

   Source: MoveAdvisor · Houston, TX to Durango, CO

   21 Jun 2021Partial movePaid $1,800

   Everything went off without a hitch

   We were shipping 5 pieces of furniture (a couple of which were antiques) and 10 boxes from Houston, Texas to Durango, Colorado. Didn’t want to spend a fortune and didn’t have any strict time restraints. I chose TSI because they specialized in small moves. They gave me a quote online. We did not schedule the move until 6 months later at which time they asked for more precise measurements. The quoted price remained the same. Their guys were extremely careful and wrapped every piece of furniture so well that I thought there was no way they could get damaged. Although they will only guarantee to give you a call the day before delivery, they actually started alerting me about a week before as to delivery date. They unpacked everything as well as they had packed it and even placed and replaced furniture in the new house for me. Nothing was damaged! I would use this company again in a heartbeat.

   Response from Transit Systems Inc

   Lori, thank you for choosing TSI and your review of our company. We take great pride in our service and value you as a customer!

4. A

   Aaron G.

   Source: MoveAdvisor · Los Angeles, CA to New York, NY

   7 Apr 2021Partial movePaid $1,300

   Professional, great value, and on-time

   I found about TSI when reading about less-than-truckload shipping. They were a perfect fit for my move. The quote was better priced than most other alternatives, and their sales representatives were polite and efficient. The movers communicated frequently, showed up on time for pickup, and delivered exactly on schedule. I would use them again.

5. S

   Susan X.

   Source: MoveAdvisor

   3 Mar 20211-bedroomPaid $3,000

   trustwhorthy and good price

   i searched for a moving company for several weeks however the reviews were really bad for all of them. then my husband chose TSI. i saw the reviews were not as bad. and the price was relatively low so we decided to go with it. they packed everything nonstop and moved them to their truck. off we go. after about one month they arrived at the location across the country with everything and the packing was even better than they did before they left. it is all worth it. thank you!

6. L

   Liz C.

   Source: MoveAdvisor · Clearwater, FL to New York, NY

   21 Feb 2021Partial movePaid $800

   Florida to NY shipping easy

   Getting my kitchen table shipped from Florida to New York was a breeze. TSI made is easy to get a quote and schedule pick up and drop off. The best part was communication and accuracy around pick up and drop off times so there was no wasted time waiting around for the truck. And my glass-top table arrived safe and sound.

   Response from Transit Systems Inc

   Liz, thank you for choosing TSI for your move! We are happy to hear that our services worked well for you and hope you will consider TSI for any future long distance shipments!

7. P

   Pat E.

   Source: MoveAdvisor · Philadelphia, PA to Houston, TX

   4 Dec 2020Partial movePaid $4,000

   Great experience with TSI

   We had an excellent experience with TSI. They arrived exactly when expected (slight phone glitch but nothing that delayed anything), the workers who packed the belongings were pleasant and efficient. The arrival was exactly when expected and the unloaders where excellent! We used them to move family heirlooms from Philadelphia to Texas after the death of a parent, including a 250 year old grandfather clock, and everything arrived unharmed.

   Response from Transit Systems Inc

   Pat- thank you for choosing TSI. We are happy to hear that we were able to service your move in a timely manner and that your shipment went well. Please consider TSI for any future moves you may have!

8. R

   Robert T.

   Source: MoveAdvisor · Richmond, VA to Peoria, AZ

   5 Jan 2022Partial movePaid $1,400

   Long distance move from VA to AZ

   TSI is a broker who hired a mover to ship two (2) pieces of furniture (vintage, heirloom, been in the family since mid-1800’s). Once hired I had to initiate all follow-ups. The shipper stripped down the two (2) pieces into eight (8) separate groups. Two groups included crown molding from the top of a secretary (hutch/desk/cabinet combination) and six (6) drawers (4 from secretary and 2 from a double drop leaf table). My first indication that the aforementioned two (2) groups were lost was when only six (6) groups were delivered. I was told the other two (2) groups would be delivered the following week. My second indication that the items were lost was receiving a confirmation that a claim was submitted to the insurance company. To paraphrase, TSI’s response to my final email to them was that sometimes items are separated or lost In the 10,000 moves they handle, they are sorry and they acknowledged that I was insured. They also mentioned their many positive reviews and their low loss rate compared to the industry. Three (3) stars is only an average review rate. When they realize this maybe they will improve their service. Hopefully I will receive a full refund as well as the full value of the insurance. The furniture will never be whole, even with remanufactured molding and drawers, which is left to me to accomplish. In hindsight, I should have used a PODs type service to have a much, much better control over the shipment.

   Response from Transit Systems Inc

   TSI recognizes and understands the customer's frustration. We have had our carrier check on the missing pieces and when they were not found, our insurance company got involved. We do know that the customer is working on finding a carpenter to try and replicate the items and we hope that can be accomplished. We are sorry for this issue and our goal and hope was to locate the items for the customer.

9. E

   Ellen H.

   Source: MoveAdvisor · San Francisco, CA to Milwaukee, WI

   3 Sep 20211-bedroomPaid $1,800

   Ghosted me twice after I paid upfront

   I needed to move about 25 boxes across several states and made the mistake of using TSI. The initial interactions were very smooth and the account manager who I worked with was responsive and attentive. I paid upfront for the entire job and then waited for someone to contact me about when I could get my items picked up. I was contacted about two weeks later and was excited to get the boxes out of my small apartment so I could move forward with my life. The movers never showed up despite me blocking off time from work to accommodate the window they had specified. I contacted TSI and was bounced around. I was forwarded to a dispatcher who told me he would follow up with me in 24 hours but he never did. I called TSI again explaining what happened and they told me they would flag my account. Someone contacted me about a week later telling me that my pickup time was rescheduled. I moved my schedule around to accommodate this and was ghosted AGAIN. I texted the number who called me about the pick up and no response. At this point, these boxes had been in my small apartment for a month and a half and were actually ruining my life. I finally called TSI one last time and told me to cancel the order. To their credit, I was refunded the amount I paid upfront, but I would never recommend using their service. Terrible communication from the shipping companies - ghosting a client once is bad enough, but twice is completely unacceptable. I understand that resourcing issues happen, but a simple call would have made a world of difference.

   Response from Transit Systems Inc

   TSI like many logistics companies has been experiencing delays due to lack of workforce over the past year. This shipment was scheduled several times and was unsuccessful. We were trying to get answers from our dispatcher (not ghosting) our customer. When we knew we could not fulfill the service, we issued a full refund to our customer.

10. J

    Jennie N.

    Source: MoveAdvisor · Danville, CA to Denver, CO

    6 Aug 2021Partial movePaid $7,000

    TSI Poor Customer Service and No Follow Through

    We contracted with TSI to move furniture from Calif to Colorado. They overpromised and underdelivered from the sales rep, Carol, grossly miscalculating the fees we would owe, to the lack of communication from TSI, to being bounced around to various entities. When we discussed things with Carol, she got defensive and said it was our fault because we had more boxes of items added to the order but the boxes did not weight 50 pounds each - and were NOT the reason for her gross miscalculation. She was off by 1400 pounds - and touted her expertise about how she can take a look at photos and dimensions of furniture to accurately calculate the weight estimate and fees to be paid. She was send photos and dimensions of ALL items BEFORE the movers arrived. It was a bait and switch. Underestimate the fees to get a client to book the service when in reality the $7,000 we ended up paying was far MORE than we would have paid for a different type of moving service. If they had been truthful about the estimate we would have opted to use a different company, and they don't want to lose business so they make it seem like a good deal up front, and then do the old "gotcha" after you have signed up. The movers who showed up to my mother in law's house were rushed and rude. They did not get all the items that were supposed to picked up. We had a person on site who documented how things went - and even though the property had a lot going on inside, it was very organized as far as the items they would be taking. The movers complained about how they thought it was not organized, did not take their time to note everything that we had taken time to tape with green tape. I had even prepared a spreadsheet list of what was being taken along with photos. Carol at TSI had ALL that information. They did not provide that to the movers, and the movers forgot items and TSI took ZERO responsibility for us having to then use UPS or FedEx to get the remaining items shipped that THEIR movers forgot, costing us extra money. The paperwork they used that day was a scribbled mess. We could not make heads or tails of what was actually loaded on the truck. This could not have been their first experience working on a clear out of a house from a person who has died. There was zero empathy for the situation, for us losing our family member - just complaints and rudeness. When we disputed the fees, we were treated rudely and escalated things to the VP. He tried to address things to make it go more smoothly, however that did not work. We got ZERO communication that our items were actually in transit until the day they arrived in Colorado and some other company called us to try and schedule a delivery. We had not been notified of anything - and they gave us no notice to get things ready for them. We put off the delivery so we could deal with the confusion. We were not told our items would be offloaded to some 3rd party place in Denver, we were told our items would come from point A to point B. That was a lie. So our items were handled 2x as much as they should have been which leads to potential damage. We were required to pay 100% up front to get our items delivered or they would hold them hostage, so we had zero recourse or leverage to ensure our items were in the same condition as when they left California. The actual company that stored our items and then delivered them - had us fill out the detailed damage information - which we did. There has been ZERO follow up. We have emailed multiple times asking about WHO will take care of the items damaged in transit. We have been completely ghosted by Robert - the VP, Carol in sales and Leah from the storage company. No one has responded, we have damaged furniture that needs to be repaired and we are not going to just be a victim of their negligence and lack of customer care. This is a company you should NOT work with. They do NOT care about their customers. They do NOT follow up. They HIDE from responsibilities. They avoid making things right.

    Response from Transit Systems Inc

    Our business practice here at TSI is to be honest and upfront when quoting shipments even if that means we may not get the sale. We have to rely on our customers to present us with the facts and their best estimation of inventory. We are also very clear that our price may increase depending upon the items loaded if different than the quoted inventory. Since this was an estate breakup, the customer was not on site at the pickup location and relied on another party to be sure the correct items were loaded by the movers. Many boxes were added and furniture was also added which did increase the cost, a fact we state at booking. This was no bait and switch but a shipment in which the initial inventory differed tremendously and the customer is not happy with the increase in price .