Trig Moving and Storage

Reviews

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1. J

   James K.

   Source: MoveAdvisor · Burbank, CA to Denver, CO

   3 Feb 20214-bedroomPaid $8,500

   So fast and professional

   These types of companies have the advantage of human warmth, they make you feel safe and trust them. They have taken care of all my things and that is appreciated.

2. B

   Briant M.

   Source: MoveAdvisor · Fairburn, GA to Dahinda, IL

   13 Jan 20204-bedroomPaid $5,000

   Efficient company.

   If you are looking for an efficient move, then you need to contact BlackBear moving. You will never regret it. They are just amazing!

3. A

   Albert E.

   Source: MoveAdvisor · San Diego, CA to Philadelphia, PA

   31 Jan 20223-bedroomPaid $3,900

   These bastard TRIG moving mother fuckers must be sued and arrested.

   I moved from California to the north east coast and these mother fucking TRIG moving company full of bastard dickheads did a worthless job enough to fill their mouths with pig shit. DO NOT DO NOT DO NOT use this company. I want to see how all the innocent people who moved here on this review website can collective SUE this bastard TRIG Moving at small claims court.

4. K

   Kayla P.

   Source: MoveAdvisor · Windsor, CA to Frederick, CO

   24 Oct 20212-bedroomPaid $12,000

   SCAM

   RUNNNNNN!!!! I would give them zero stars if I could. I first reached out to first rate van lines and they contracted it out to Trig. I am extremely unhappy with the services I received from Trig Moving Company. Not only were the majority of the items transported damaged including; antique furniture, crystal dishes, equipment my husband uses for work. I received a quote for $5,700, I was charged $12,000. I was not given the written quote before the truck was loaded, and I was told unloading it was not an option. There were large wardrobe boxes that had very little in them, they charge you by they square foot. I wasn’t given an option for insurance, they trashed my property with packing materials, and their customer service was full of false promises and no resolution. I asked to enter into mediation and they declined.

5. R

   Ryan D.

   Source: MoveAdvisor · San Diego, CA to Providence, RI

   20 Oct 20211-bedroomPaid $2,266

   Shameful

   Awful experience. Avoid them at all costs. They've engaged in borderline criminal behavior: e.g., moving my belongings into the street in order to coerce my agreement to their contract, holding my belongings hostage for several months, contracting out the delivery to a different company without my knowledge or consent, etc. Many of my belonging were damaged. Some went missing. And I now have the broken pieces of someone's father's model train set. The crew that delivered my belongings drove their truck into oncoming traffic, carelessly tossed my stuff off the truck, and drove away without allowing me to complete an inspection of the items. They were physically threatening. I'm pretty sure one of them was on drugs. Trig currently isn't licensed to do this kind of work. It's not a mystery why. Stay far away from them. (Trig is registered to Yossi Malul (email: yossi.malul@hotmail.com), who owns several other business. I imagine it would be wise to avoid those as well.)

6. I

   Inelda G.

   Source: MoveAdvisor · Lotus, CA to Dawsonville, GA

   21 Aug 20213-bedroomPaid $21,754

   Overcharged, damage and loss of goods

   We ended up with Trig through a moving broker, AmericanPlus. I strongly advise avoiding using a broker. We did not know who was coming until the day they arrived, so were not able to look for reviews in advance. The broker had given us a "binding estimate" of $10,656.76 and charged us a binding estimate fee of $5000. The movers loaded our goods into 2 trucks and when it was almost completely loaded, told us that we had almost 3 times the volume of goods that our estimate stated, and raised the price to over $25K! I found out later that it was illegal for them to raise the price so much after we had a binding estimate, and also that movers are required by law to give consumers a book with their legal rights. I was able to get a copy from another mover, and found out after the fact how badly I had been cheated. We also found out after our goods were finally delivered--weeks later--that we had a far smaller volume of goods than they had claimed (about half). Additionally, they charged us a bulk fee to move a 3 wheel motorcycle. They promised that nothing would be touching it and charged extra for that. It did leave our house that way, but after they took it to their warehouse, stored it and then packed it onto a different truck, it had multiple items smashed up against it, damaging the paint in multiple places and breaking the antenna. They also snapped the wheels off from some furniture, bent the wheels on a toolbox and broke several fragile items. They have not paid for any of the damage that they caused and have still not even sent me an insurance claim form over a month after asking for one. The "Customer service" representatives promise call backs which don't come. I would not recommend this company to my worst enemy--or maybe only to my worst enemy.

7. C

   Catherine Z.

   Source: MoveAdvisor · Concord, CA to Austin, TX

   27 Jul 20213-bedroomPaid $11,550

   Worst company ever

   We relocated from California to Texas in Jan, 2021. We contacted a broker perennial van lines and they assigned Trig moving to our house on the moving date. Then the whole things became a disaster: - We were quoted that the moving cost would be around $4900 based on an detailed item list, however, after trig moving loaded everything on their truck, they gave me a invoice of $11,527.52. They said they charge by the space(they spread out our stuffs in stead of stack them up, of course it took much more space). - We were quoted that the moving would take about 5 to 10 days, however, it took 16 days for our furniture to arrive. - Upon the delivery, their driver called me and said that the streets in our apartment complex were too small for him to enter in, and we would have to pay another $900 to rent a shuttle, However, our apartment management office said that our streets are wide enough for their truck coming in, other tenants often have the same size of truck coming in for moving. - when the movers unloaded our belongings, some of them lift up boxes and put them upside down, disregard the "fragile" sign on the boxes, which of course caused many of glass items broken. - We also found that they mixed a desk that didn't belong to us with our furniture, we told the mover and returned it. - We only had very few furniture, however, 90% of them were broken. - We also had two large boxes missing - after talking to Trig customer service, they advice me to make a claim with the insurance company. On 07/26/21, the insurance company told us that the missing items are not covered, they suggest us to contact Trig again to locate them. They also sent my insurance compensation(60 cents per pound) for the broken items, a check of $87 to trig on 6/10/21, and trig should have already deliver the check to us - I called trig customer service, a male representative said that on my file that it showed no records that they need to send me a check. He would check with the billing department and let them get back to me. However, when I asked if they could try to find my missing item, he became very impatient, and still repeat that " I will check with billing department". I said" but isn't it a different issue, I don't think it's billing department's job to find my missing item", he repeated again" I will check with the billing department" then hang up my phone regardless I was saying "wait a minute". - I can't believe a customer service person would hang up on a customer like that, so I called right back. A woman whose name is [NAME EDIT]? answered. After I explained what just happened, and requested to talk to the previous guy again(I didn't catch his name at the first place), she said" hold on a minute, let me talk to him DIRECTLY". Then she put me on hold for two minutes, then back to the phone. When she came back, she wasn't as nice as before, she denied my request to talk to the other guy, she said because she didn't know who I talked to early, but didn't she just said that she would talk to him DIRECTLY two minutes ago? when I requested to talk to the supervisor, she refused again, she said they are all very busy now and the supervisor wouldn't have time to talk to me. She said she would call me back later after checking with my insurance compensation payment, then she did not call back at all.

8. R

   Robert B.

   Source: MoveAdvisor · San Diego, CA to Boise, ID

   18 Jun 2021Partial movePaid $4,600

   Do Not Use

   They showed up a day later than promised. Price over doubled than what was quoted. Delivery was over two weeks later than promised. They left one kitchen table chair behind and after more than two months still have not delivered the chair. Nothing but empty promises from them. They just don't care after they take your money! Best you learn from my mistake and that of others and look elsewhere for a more reliable mover.

9. L

   Lee M.

   Source: MoveAdvisor · Kailua Kona, HI

   15 May 2021StudioPaid $4,070

   Avoid

   I really contracted with Ark Moving LLC and they told me that they move items themselves (and I was upfront about moving to Hawaii). But TRIG Moving showed up to pick up my things. I had no time to research TRIG before accepting their services. Completely unprofessional, bouncing my boxes down the concrete steps, dropping boxes and saying "I didn't do it on purpose!" to which I said "I know you didn't, that is the point." They took 3 months to deliver my shipment, lost 3 boxes, one of which was an electric piano which I specifically mentioned to them I was concerned for. How do you lose an 8 foot long box that had my name and the pickup address on it from the old UPS sticker still on the box? After reading reviews of TRIG, and the experience I had with them, I am quite convinced that they stole my piano. Had I known that Ark Moving was contracting out I could have looked up the reviews for TRIG, but they were not honest with me so I lost out. Avoid both of these companies and be sure to ask your mover WHICH company is coming to pick up your stuff.

10. J

    James W.

    Source: MoveAdvisor · Los Angeles, CA to Denver, CO

    17 Apr 20213-bedroomPaid $5,000

    WARNING

    DO NOT USE THESE CROOKS FOR YOUR MOVE!!! THEY WILL STEAL MANY IF NOT ALL OF YOUR ITEMS. IF THEY DO DELIVER YOUR ITEMS, THEY MOST CERTAINLY WILL BE BROKEN AND MISSING.