Trillium Moving & Storage Services

Reviews

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1. M

   Melisa H.

   Source: MoveAdvisor

   18 Sep 2014Paid $6,200

   Took a positive approach to solving problems,.

   Thank you so much for your services, don't know what we would have done without you! very happy and we would love to tell people about their excellent service! Movers were very helpful, took a positive approach to solving problems, and very careful not to damage house or contents. The price didn't change and nothing was damaged or broken. Thanks.

2. P

   Peter T.

   Source: MoveAdvisor

   22 Jan 2014Paid C$7,000

   Poor experience overall.

   My wife and I hired Trillium to move our belongings from a storage unit in Fredericton to our new home in Calgary.  We chose them from a large pool of big and small movers that all had good and bad reviews.  Overall our experience was poor, but from what I've learned since sharing experiences with many people who have hired many different movers, it was a typical moving experience.  Maybe the whole industry is broken.  Maybe the rates are too low to be able to provide consistently good service. We had a few of damaged items, a lost lawnmower, and lots and lots of scuffs and nicks and scratches.  The damaged items were all packed by the movers, and after watching how a move goes I'm not surprised that so many items got banged up in the process.   My estimated and actual weights were very different (actual was almost double) but since the estimate was done using industry standards for our goods I wasn't surprised that there was a difference.  You pay for what the load actually weighs, so there really isn't much use in estimates, only the price/lb and the conditions of the move are important when comparing movers.   I requested a weigh scale ticket to show the tare and load weights and justify the final invoice, and what I was given was a note on Trillium letterhead stating that the load was weighed at their own scale in Toronto and stated the net weight.  That wasn't going to fly with my company (who were paying for my move) so I then requested (in fact, argued for) a re-weigh at a public certified scale.  It's important to note that using public certified scales is required in the Highway Traffic Act of Ontario Regulation 643/05 (Section 18.1) and the other provincial Regs I looked at as well.  Of course normally there's no way to know what's in the truck when the weights are taken, but that's another story.. Anyway, I was surprised to see that there was a significant difference between Trillium's own scale and the truck stop scale.  Trillium's weight was much higher (>1200 lbs). I was provided a refund for the difference in weight as well as the re-scaling fee (the truck stop charged $200, which I payed for out of pocket) without hesitation, but also without an explanation.     Two small but not insignificant good parts of the whole experience: communication was professional and timely, and delivery was only a little late.   I also learned a funny thing: the movers (any movers) have little motivation other than online reviews to provide good service: if you're insured, then the insurance company will pay for damages; if you're not insured, then nobody pays for damages.  The moving company is only responsible for $0.60/lb whether we're talking a box of old paperbacks or a big screen TV.     Next time - as much as it will be difficult - we'll get a UHaul and drive our own stuff across the country.    .

3. M

   Marie E.

   Source: MoveAdvisor · Dieppe, NB to Ottawa, ON

   8 Dec 2017Partial movePaid C$1,100

   Avoid, avoid, avoid.

   AVOID AT ALL COSTS! AND AVOID ALL PARENT COMPANIES - DO YOUR RESEARCH AND WATCH THE EPISODE ON CBC MARKETPLACE. This goes way beyond the "bad customer service" that we have all experienced at one time or another. I am talking horror story here. Numbers modified with liquid paper on contract after it was initialized and signed; missing furniture; broken furniture; invoice almost double the amount of the estimate; threats not to deliver and to add fees if you try to contest the charges. I'm astounded that in Canada, such a business hasn't been shut down; I beg you, don't make the mistake I made!! I know I won't see my furniture again (high sentimental and market value), but what is even more painful is to think of all the others who will go through the heartache and frustration that I went through. You may think that you are getting great customer service through email at first, and that a trustworthy agent has been assigned to your move (in my case, "Rosie"), but beware, this is a generic email used by all employees; no specific employee is taking care of you. I consider myself an educated customer and I was assisted by a lawyer at the time of delivery: trust me, you won't win against them. Just avoid.

4. S

   Sharlenne

   Source: MoveAdvisor · Mississauga, ON

   6 Oct 20171-bedroomPaid C$900

   If you are thinking of using this company..DON'T!

   My husband and I had the great misfortune of using Trillium to move. Firstly, their initial "estimate" that they provide you is not even close to what you will end up paying. I paid several hundred dollars above what I was originally quoted. Just read the other reviews and you'll see this is a trend with this company. Secondly, they damaged our furniture to the point where we cannot use our desk anymore. It's literally broken in half. Our TV stand no longer sits flush. Our dining table is now scratched up. We were offered $30 for all this damage. Thirdly, in order to get a response, we had to get the Better Business Bureau involved, as numerous phone calls and emails went unanswered after waiting almost 2 months for a response. This company's business practices and accountability for damages caused is beyond reprehensible. It's nothing short of disgusting. The only reason I am giving them 1 star is because I can't post without providing some sort of star rating. I would have otherwise given them 0 stars. Please save yourself the headache, money, and stress..find another company.

5. N

   Nassim

   Source: MoveAdvisor

   15 Sep 2017StudioPaid C$1,200

   Disorganized!! Pricy!!

   Their initial estimation is was much much more than the real shipment weight. They don't provide you with the real shipment weight and they charge you based on their initial estimation which is called "minimum weight/ minimum charge"! they are too DISorganized! They get back to too late! every time you call, someone gives you a different answer about your scheduled and shipment! once they got back to me a week later after calling many times, asking them to please let a person assigned to my account answer my emails!! They rescheduled my pickup on the same day!! and after calling more than 10times, one month in advanced, asking them to please deliver my items in a time window of 3 hours, they did not! Funny thing! they tell you your shipment was lower than our estimation, but, that is what it is! and we don't EVEN provide you with the actual weight! NEVER EVER move with Trillium!

6. C

   Chris

   Source: MoveAdvisor

   20 Nov 2016Paid C$4,000

   Avoid like the plague.

   This company is horrible. They called me the day before to say it would be double the price they quoted. They lost some of my belongings and never offered anything for them (even after 40 emails back and forth). They damaged other goods. The agents play dumb over email, in summary this is a total scam and should be avoided.

7. S

   Samantha

   Source: MoveAdvisor

   8 Nov 2016Paid C$1,400

   Doubled the price, terrible customer service, and damaged goods.

   I had an awful experience with this company. They nearly tripled my original quote and threatened to drop my belongings off in a facility in Scarborough if I didn't pay immediately. The manager was cold and condescending, unprofessional, and rude. It was outrageous and I was of course devastated. To top it off my daughter's dresser was broken and there was substantial damage to other items during that move. We are so disgusted and have reported to Better Business Bureau and CBC's Gopublic.

8. M

   Megan

   Source: MoveAdvisor

   25 Oct 2016Paid C$1,500

   They broke 2 Chairs valued at $100 each & offered me a $20 settlement.

   Worst experience ever. The quote was double the final price. They charged base on the weight of items, but they do not weight the items infront of you so there is no way for you to confirm/deny the final weight/cost. The movers were suppose to show up between a time frame of 12-4pm. They showed up after 5pm, which caused me to miss the elevator I had to pay to book. My furniture was taken to a storage facility and delivered the next day. When I finally received my furniture it was servery damaged. I had a wooden table set and they broke 2 of the 4 chairs. They wrapped the 2 broken chairs in bubble wrap so that I would not notice until they were gone and I started unpacking. The chair legs were broken and the movers attempted to fix them by putting nails and wood glue. The set was valued at $500 meaning that each chair was atleast $100 each. I filled out a claims form provided pictures. The processing time for a claim is 4-6weeks. It took 8-9 weeks to get a response about my claim. They offered me $20 for everything.

9. S

   Stacy C.

   Source: MoveAdvisor

   8 Sep 2016Paid $3,000

   Horrible Company - Do not use.

   Most of my stuff made the trip from Winnipeg to Ottawa. Unfortunately I wanted, and had expected, all of my stuff to make. Dealing with this company was a hassle from the second they got my things loaded into their truck. The final price was double what they quoted for a one bedroom apartment. On top of that there were at least two unaccounted for boxes (actually one box and a bag) and my vacuum. When they came to drop off the items they unloaded a chair that wasn't mine, which I quickly pointed out to them. I called them immediately when I noticed items were missing (the bag and vacuum were to easy to spot) and they sent me the paperwork to file a claim. I told them that I wanted the items and asked them to contact the truck and they told me that they could check their warehouse but that the truck had already left to the next location. I followed up by email no less than three times after asking if there was any luck locating my items. They would apologize, tell me they would contact the warehouse and message me when they had a reply and I never heard from them again. I do not recommend.

10. T

    Tammy R.

    Source: MoveAdvisor

    5 Nov 2015Paid C$4,300

    Horrific, abusive thieves.

    I hired Trillium online to pack up and move my mom from Northern to Southern Alberta. They denied I hired them to pack, AFTER they sent their guy out. They sent only one man to do the entire job, brought no boxes or packing material, no way of moving the big furniture by himself. The company then proceeded to hold my mom's entire life in their truck demanding 3 times the amount quoted, and they wanted the funds in advance of delivering. We had to report them to the police who said never ever pay by credit card in advance. They were disgustingly rude, nasty, stupid people. They stole everything my mom has ever had, including all her keepsakes from my late father, and personal records. The mover himself had to be helped by other seniors at the Manor in collecting dirty boxes and newspapers from dumpsters and liquor stores to pack her stuff and then the company attempted to charge me further for those boxes. Please DO NOT HIRE THESES HORRIBLE CROOKS. They have destroyed my mom, she is sitting in an empty apartment depressed and very sick. This company makes me sick. This is no lie, I swear, and we have many many witnesses to this crime and travesty. This company is the nightmare you never think will happen to you. They even harassed me until I had to change my phone number. We have reported them to the BBB, police and lawyers. DO NOT USE THEM.