Trinity Relocation Group

Reviews

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1. E

   Emilie D.

   Source: MoveAdvisor · Huron, OH

   6 Jul 20244-bedroomPaid $8,000

   Absolute criminals. Use anyone else. Get private insurance.

   These guys will hire a garbage mover for you. All of your things will be broken. They will ignore you when asked about insurance, and will not help you when you need to make a claim. They will direct you to the mover they hired, who is (I’m serious) some random Russian dude with a truck. They intentionally low ball you to get your attention - I hope these guys mess with the wrong psychopath one day. They broke 10k worth of my things and offered me 100 dollars.

2. T

   T M.

   Source: MoveAdvisor · Puyallup, WA to Tallahassee, FL

   7 Mar 20244+ bedroomPaid $11,770

   Trinity= Will not return calls, will not take responsibility.

   Great price, nice salesperson, Trinity hired Best Movers. When best Movers came out, they wanted 2k more? Hard spot to be in when day of move and moving across county from WA to FL. Best movers crashed into walls coming downstairs and huge holes. Household items missed delivery date. Best movers took several weeks to figure out where our truck was. 2 months later a different company came out from Orlando. Helper was complaining about not being paid for 4 hour drive time to Tallahassee with driver in one of our guest bedrooms. TV damaged with large hole in center of box through TV. Many house household items missing. Mover said file it with Best Movers and left. Trinity was contacted several times. Easy way to get in contact is act like you are setting up new move or you will not reach them due to caller ID. But in the end no return call. Horrible, criminal company Trinity is. Not sure how they are 4 starts. Spend more and use different company to avoid Trinity.

3. J

   John B.

   Source: MoveAdvisor · Livermore, CA to Middleton, ID

   22 Jan 20244+ bedroomPaid $5,400

   Do not use these guys...

   They are really pointless and there is no value in using them. We were moving from Calif to Idaho...and the moving company they picked was "Best Moving Lines", which was a total joke. Why would they chose a company to move us that was rated at one star, and it had been rated that way for over 10 years? There is literally no reason at all to use this company.

4. D

   Dawn S.

   Source: MoveAdvisor · Marlboro, NJ

   10 Jan 2024Partial movePaid $5,500

   They are a bunch of con-men

   They are NOT a moving company, but a broker. They find you a moving company. I needed an 8x10 storage unit cleared out after my father died and the contents moved from Florida to New Jersey. They doubled the price upon pick-up and DEMANDED more than $2000 CASH, so you can't dispute it and you are stuck! They BROKE all of my items and LOST MY MOTHER'S ASHES!!! They REFUSE to do anything about it. They are just the worst! I am so upset and they won't do anything. DO NOT USE!!!

5. W

   William B.

   Source: MoveAdvisor · Chicago, IL to Richmond, VA

   19 Dec 20231-bedroomPaid $5,229

   Scammy sales practices, DO NOT USE

   Move was from Chicago to Virginia. My sales rep was Kevin. I’ve read all the reviews and many have confirmed my suspicions. This is their ploy: 1. Give you a quote after you list your items. 2. Tell the moving company they contract out that you have “Y” about of things when you REALLY have Yx3 amount of things. 3. Movers arrive and say “this is more inventory than you told us (lie) and charge you additional money (my price went from $3k to $5800k and I had to pay.) We unexpectedly sold our 3 seater sofa AND love seat which SHOULD have dramatically dropped the move price. Instead we were charged 2.5k more! HOW IS IT POSSIBLE to drop 2 couches off the list and still be over space allotment. This exact trap “rate baiting” has happened to many others. DO NOT USE.

6. J

   John R.

   Source: MoveAdvisor · Torrance, CA to Melissa, TX

   6 Nov 20233-bedroomPaid $5,279

   Worst

   DO NOT HIRE! Hired Trinity to move from California to Texas. Sent the worst subcontractors, Cross Country Relocation Services. Upon inspection of our items, many things broken or missing. Filed claim within the allotted time. Cross country went out of business and Trinity is refusing to cover our claim. Round and round with DOT and FMCSA to no avail.

7. E

   Emil J.

   Source: MoveAdvisor · Chicago, IL to Ithaca, NY

   18 Oct 20231-bedroomPaid $4,000

   Avoid at all cost

   1. They lied. They told me they are movers, not a broker. They showed me the federal license to be a mover, not only a broker. (I should have double checked) 2. They damaged and lost my items. They hire unprofessional movers. 3. They cost more than what you agreed. Elevators? Dont care. More cost. Tip your movers for hard work. 4. The moving claims were a scam. They use a tactic to wear you down, forget about the claims. They compensate 60 cents per pound for all the items. 60 cents for your apple watch. 5 bucks for a broken TV. Everything. In my case, they damaged my desks, and lost a few things, $5000 in total. They are offering $78. A pure joke. 5. They mistreated me. They called me a liar a few seconds after I picked up a call. They keep charging for anything ridiculous. 6. They were unprofessional. Communications were unprofessional. Everything was unprofessional. 7. The worst part is that there is nothing you can do to make this right. Pay an extra $1000 from the quote they give you because it will certainly cost less in total.

8. A

   Amel K.

   Source: MoveAdvisor · Ridgefield Park, NJ to Riverview, FL

   29 Sep 2023StudioPaid $2,900

   Please don't do this to yourself

   Do not use this company. They hire third party contractors and don't know all the upcharges you will receive. They hire unprofessional movers. The mover had MY NEIGHBOR in my apartment helping him move my things. They lost my stuff. Completely unreliable. The mess goes on and on - just save yourself the trouble and pay for a better company. When I called customer service to complain they said they cannot escalate the call because they're all "managers" and the operations manager won't get on the phone. When I asked how to lodge a formal complaint they said to email them! HORRIBLE

9. J

   Jess E.

   Source: MoveAdvisor · Bloomington, IN to Nashville, TN

   19 Sep 20232-bedroomPaid $4,000

   Sold our contract to a different group

   Trinity quoted us around $2800. On moving day, a DIFFERENT company showed up with no notice or warning from Trinity. They wouldn’t accept the same payment as Trinity (e-check) and demanded we pay via Zelle, money order, or cash - without warning. The new group raised our quote to $4,000 (we had an additional two boxes and three suitcases, but one less bookshelf. At $3.89/cubic foot there is no way it should have been an extra 1200). Trinity had to low ball the initial quote to get our business. The new movers damaged walls, hardwood floors, and were late for pickup. We had NO choice or notice in being handed over to the new group, the new pricing, or new payment method. I will never work with Trinity again. What a scam.

10. T

    Taylor L.

    Source: MoveAdvisor · Yelm, WA to Shelbyville, TN

    15 Sep 20233-bedroomPaid $7,000

    AVOID!!!

    My original review was around 12,000 characters and I had to shrink it to under 4,000 to post this review. In short- AVOID POSH MOVING AND STORAGE AND TRINITY RELOCATION GROUP! • We hired Trinity to move our belongings from Washington State to Tennessee • The quote we received was significantly less than what other companies gave us o Makes sense now- you get what you pay for o Also quoted us half the amount of space on the truck we would need  Even after we downsized from what we originally told them o Actually ended up taking double the space from the original quote o Ended up costing us about $2,000 more than originally quoted • They told us that our belongings would be delivered 10 -14 days after pick up • Trinity sub-contracted out our move o Hired another company named Posh Moving and Storage without telling us o Posh came and packed our belongings on 7/27/2023 • Posh Moving and Storage did not deliver our belongings until 37 days after they picked it up o They drove our stuff from Washington State to their warehouse in Nevada o Claimed they had 30 days to deliver and would only tell us they were “waiting for a truck”  They also subcontracted our move again to another company to drive our belongings to TN o They said their policy is 30 days (which they didn’t deliver on), regardless of what Trinity told us • We got a call out of the blue that our stuff was being delivered on August 14,2023 o A driver showed up with not even a quarter of our stuff  We called Posh and they at first didn’t know where our stuff was  Turns out the driver loaded up only some of it and left the rest o Our boxes were scattered across the truck bed  I watched the driver picking up our stuff and putting it back into boxes  Straps were detached  My BBQ was broken  My Fiancé’s Lululemon mirror was broken o Driver drove through our new grass while I was waiving my arms telling him to stop  Driver smashed boxes into a new chandelier, put his hands all over the walls and got them dirty, Snapped his fingers at my fiancé and demanded water! He’s lucky I was outside when that happened! How disrespectful!!! • We made repeated calls to Posh and Trinity to check on the status o Posh continued to say they were waiting for a truck  Turns out they wait until they can stack multiple moves in 1 truck so they can save a buck  Posh would not provide the owner contact information  We found it on LinkedIn and sent her a message- no response o Trinity wouldn’t transfer us to a supervisor  Caleb claimed he was the only one and his boss didn’t have a phone number  Other woman we spoke to said there are several supervisors and transferred us- still no resolution • Driver that Posh hired, delivered on 9/2/2023 o Driver said our driveway was too narrow for his truck  Even though it is a long straight driveway and several big trucks had no issues getting there during construction o Requested an additional $1,200 for him to rent a truck and shuttle it to our house  We ended renting a Uhaul, meeting the driver at Walmart for him to transfer our belongings from his truck to the Uhaul • Several broken items • Driver said he did not pack the truck but made several comments about the horrible packing/stacking job and the lack of blankets used • All our boxes labeled kitchen/glass/fragile were on the bottom of the stack and the boxes were destroyed • End result o Posh offered to pay us $20 per day for the late delivery  Still haven’t seen that $20 o All of our kitchen glasses and bowls were broken o We have 3 boxes of kitchen items that were completely broken o Lots of our larger items: BBQ, Lululemmon mirror, kitchenaid, wood crafted bench, kitchen table, barstools, TV stand were scratched, dented, damaged, and broken o Around $5,000 worth of damage • Do not hire these companies! They don’t care about your stuff and will not own up to their word or replace anything they damage. They will try to scam you out of money at any opportunity!