Triple Crown Moving & Storage

Reviews

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1. E

   Elizabeth C.

   Source: MoveAdvisor · Shreveport, LA

   5 Jun 20213-bedroomPaid $3,800

   Triple Crown Movers

   Our belongings are in a Dallas warehouse. We don't know where. Our things were picked up April 30th. Neither the broker Top Country Moving nor Triple Crown can tell us anything about when our things will be moved. On Triple Crown's website they indicate coverage of Texas and Oklahoma, so why did the broker Top Country Moving sell our move (Louisiana to upstate NewYork) to Triple Crown, and why did they accept our move? We were not told by Top Country that they were only brokers. We are at our new home in upstate New York. It is Now June 5th. We sleep on an air mattress. A Mr. Coffee box is my night stand. An Amazon box for my husband. $1600 went to Top Country for nothin but smooth talk, the promise of 4-14 business days for our move. Over $1900 went to Triple Crown to load our already boxed belongings and move them 3 and a half hours from Northeast Louisiana to Dallas. After reading other reviews, I am frightened. We have been advised to contact the Better Business Bureau and the Department of Transportation. We are considering going to a hometown mover to get our stuff back to Shreveport and starting at square one with a UHaul truck. We will report back if Triple Crown pulls through and delivers soon. If you are moving, please do your research first.

2. R

   Rick O.

   Source: MoveAdvisor · Everett, WA

   12 May 20202-bedroomPaid $5,000

   I will never hire a mover again!

   I was doing a lot of moving from 2015-2018, I moved a total of 6 times. It was the last move I made from OKC to Everett, WA that I decided to treat myself and have the pros do the job. A broker I that contacted selected Triple Crown Moving and Storage to handle the collection, storage and transport of my goods. First complaint, I took a day off from work to be home for the mover when they arrived to load my already packed 2 bedroom apartment. They did not show or inform me there was schedule error on their end. This was not only a problem with all the other scheduling with the move but also cost me a vacation day. Second, the method of how I was to be charged was deferent than described on the phone with the broker. I was told the load would be measured by the linear foot in the truck for the final cost and if it came up shorter than quoted I would be credited, and the opposite if it was greater. The movers at the job site said it was charged by the item or box. Third, the truck delivering my items to Washington was supposed to arrive Friday morning and didn't show up until 9pm. I again burned another vacation day for nothing. When he showed up he was by himself. Everything was so poorly packed in the truck. It was shameful best way to describe. Heavy items on top, boxes smashed, damaged, spilling contents, broken and loose items on the floor. There was no dividers between customers and boxes and items were mixed. At one point there was an avalanche of boxes and I could clearly hear some else items break. Several times during the unload I had to bring back to the truck items that did not belong to me. At the end of the unloading I was missing a wood headboard to my bed and 3 boxes. I followed up with TCM and after a lot of back and forth it was discovered the head board was left behind in the Texas storage. We settled on a replacement cost for the item because it was equal or less of a cost than shipping it. I held off on receiving the reimbursement because they required me to signoff the issue as resolved but I still had 3 unaccounted for boxes. I was going to wait to finish unpacking until accepting payment (I had 9 month to do so). At the eighth month I could only verify that my dishes and glassware were missing (two boxes still unaccounted for, I still wonder what else I lost. I contacted them (same person/email I was corresponding with prior and did not get a reply about the headboard/dishes/glasses missing. I tried calling and left a message with no reply, again I emailed until finally the ninth month passed and I decided it was all a loss. I urge anyone reading this review that you are better of moving yourself than using this company. All totaled I spent twice as much as moving myself, had several items damaged, extra unplanned time off from work and several boxes missing. Best wishes for your move if you use this company.