Troy Transportation Moving and Storage

Reviews

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1. J

   Justin

   Source: MoveAdvisor

   10 Jun 2015Paid C$7,000

   Worst Moving Experience.

   The worst moving experience!  The reviews seemed OK … in hindsight they were mostly from their website.       The pick up on the East coast of Canada was OK, although they could not give us a date in advance, no problem, we worked around it.  The drop off on the Western side of Canada seemed like it was going to be OK despite very little notice, no problem, we worked around it.  But once the day came we realised things were not OK.  For starters the people were incredibly rude!  The driver was yelling at us over the phone because he was lost.  His tone of voice was that it was our fault, but we couldn’t have helped anyway, we’d just moved here.  When they did arrive his first words were "You have too much junk", as he stared me down and spoke very deliberately.  Then he opened the truck and revealed our battered, poorly packed possessions.  Boxes clearly marked Fragile on the bottom of everything else.  Some boxes had fallen off the top of the pile and were lying in the middle of the floor, some OK but others clearly damaged.  Our child’s bike was destroyed - seat ripped and wheel buckled.  One box had been pierced by something that passed right through breaking everything inside.  Tables, chairs and boxes were all covered in mud.  Plastic storage/shipping containers bought to help move .. 11 of 12 smashed and the contents scattered about the truck!!   Now I did expect some damage, but nearly every item had some form of scratch or break.   If that wasn’t bad enough, on the way in with a box one mover smashed a light in the apartment.  Then the lone guy taking stuff off the truck kicked and shoulder barged our 6 month old couch through a door way right in front of me.  There’s now a large tear in the centre seat from the door catch.       The cost was more than expected!  The initial pick up crew and packers apparently repacked our TV's that we had already bought special TV boxes for, they also recovered our mattresses, despite already being covered with shipping bags, and they charged us ROYALLY at their prices.       Four months later we are still waiting for our 'insurance' which was supposed to be processed in 8-10 weeks.  Don't be fooled.  They do not care about how your stuff is handled as it will cost them nothing to pay you off according to the contract.  Thousands of dollars of lost and broken items and they send me an email me stating that they will pay as per the agreement – LESS the deductible.  This amounted to negative dollars.  This amount doesn’t even cover the plastic storage containers, or getting the couch fixed.  When I calculate the coverage for the additional insurance they offer it still would not have been enough to cover the broken and lost items.  I wrote back rejecting the offer and questioned the coverage on the broken $1000 TV, given I had paid for additional 'professional' boxing.  I heard nothing for 6 weeks.       This company is not concerned with your possessions.  Pay a little extra and get someone else.  Like I said, the insurance coverage will not cover your losses through their negligence.  And they will not care that your belongings are lost or broken, as the cost to them is minimal.  .

2. L

   Louise M.

   Source: MoveAdvisor

   16 Feb 2015Paid C$1,378

   Moving & storage.

   Move from Vancouver BC,  storage at TROY’s Toronto, delivery to Sutton Qc.    My experience  included damages, losses, overweight, overcharges, indefinite delays and more.  And what about that  illegal $350 deductible? I reported this unreliable, dishonest moving company to (1) Ontario Consumer Protection Services (416) 326-8800; (2) Ontario Ministry of Transport : 1- 800-268-4686; (3)National Leads Center, Business Intelligence & Quality Assurance Division  (Revenue Canada): 1-866-809-6841; (4) Canadian Association of Movers (which constantly receives  multiple complaints re: TROY) : 1-866-860.0065.  My small (luckily!)  move took place June 29/12, from Vancouver, with problem starting May 26th, with an unexpected call from some individual, as “Troy movers”, impatient to pick up my stuff within  10 minutes that  same afternoon …. .  Unfortunately the red light didn’t click in my brain..  My goods were stored in their Toronto warehouse until Oct. 27th and  delivered in Sutton Qc. Oct. 27/12.  Due to their ridiculous compensation offer to my claim, still not resolved after over two years, and the BBB effort,  I have turned to the Small Claim Court, with procedures in process since Sept. 2014.  So DO NOT TRUST their website which definitely does not reflect their actual services (or lack of)  with subcontractors, reckless non-professional, not trained  movers, etc.

3. M

   Mr. B.

   Source: MoveAdvisor

   23 Jan 2014Paid C$2,387

   Worst Company I Have Ever Dealt With in my Entire Life.

   Please do yourself a favor and do not use this company under any circumstances. NOT ONE thing that they said has been true. Inflated shipping weight, didn't disclose storage charges, wrong storage city then promised, sent one person to load, won't try to solve any customer complaints. They are always right. Once they have your stuff, you have to pay their bill or you won't get it. I wish I had taken head of the prior reviews more closely.

4. M

   Megan

   Source: MoveAdvisor

   4 Sep 2013Paid C$1,164

   University move.

   Troy falsified the weight of my shipment after delivering it three days late. I was charged for more than double the actual weight. I had my items weighed by another professional company after they were delivered and photos were taken, but Troy was unwiling to discuss this with me, claiming that they had 'used blankets that had been taken with them' Troy refused to even speak with me about resolving the weight issue after I had been waiting almost two weeks for my belongings to get delivered.  The customer service was just awful. I got one reply for every three attempts to contact the company. They did not call before pick up either. Overall, DO NOT use this company. It will only cost you in time, money, and stress. The quote for my move was $750, I ended up paying nearly double that for less weight than I was quoted on. On top of that every person I've spoken to from this company was beyond rude. My items were damaged and crushed upon delivery as well.

5. P

   Pollie E.

   Source: MoveAdvisor

   19 Aug 2013Paid C$4,835

   Moving from Alberta to New Brunswick.

   Our move from Alberta to NB was a nightmare from start to finish.  Took 2 days to pickup a 1 bedroom condo and were very late both days.  Second day they showed up with no tags or paperwork and I was told they would be tagged at the warehouse.  My boxes were tagged with a different color tags needless to say I have items missing.  We have tried several times to explain our problem to customer service with no results.  They keep telling us the manager will call but we are still waiting.  I would rather cut my losses than have to deal with them again.  I would not recommend this company to my worst enemy.  .

6. J

   Joanne

   Source: MoveAdvisor

   8 Aug 2013Paid C$1,875

   Move Ontario to Alberta.

   We have moved across the country three times and have never experience a more incompetent moving crew thantheone assigned to our move from Ottawa. They were unprepared, dropped boxes, fell off moving ramps, dmaged  almost every item in the move that was not in a box and some that were, destroyed items and then were aggressive and confrontational when compensation was sought. Our vehicle shipment only left Ottawa one day before it was promised to arrive in Alberta.   WOULD NEVER EVER USE  THIS COMPANY AGAIN AND WAS MOST DISAPPOINTED  THAT THEY WERE RECOMMENDED BY BBB. .

7. A

   A S.

   Source: MoveAdvisor

   10 Jun 2013Paid C$2,100

   Worst Company!

   DO NOT WASTE YOUR TIME OR YOUR MONEY! They are by far the worst company I've ever dealt with. Terrible customer service (I was dealing with Sofia Cohen and Artur Y), the movers were rude. They lost a bunch of our stuff, broke our things and made us pay a long carry fee even if it wasn't a long carry. On top of that, they offered to pay us to write them a good review.. guess some people fell for their tactic. They are just terrible.