TSC Moving & Storage

Reviews

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1. M

   Maria K.

   Source: MoveAdvisor · Toronto, ON

   18 Nov 20202-bedroomPaid C$1,500

   AVOID - very unprofessional

   AVOID … I used TSC for a move in 2017. Back then it took their team 5 hours to move my 2 bedroom condo including downtime as one of the elevators broke down. I was so impressed with them that I didn’t hesitate to book them for my most recent move in Nov 2019. Again same amount of belongings, 2 bedroom condo, and the move was downtown with the two buildings within 3 blocks of each other. It took their team this time around 9 hours for the move. They arrived 30 minutes late and immediately complained that they were tired from the previous day. When I saw the move was taking too long I tried to hurry them up but they were completely unfazed. They would disappear for 30 mins every time they went to the truck and then show up with only a few boxes. I later found out from my concierge - who showed me the surveillance video - that they were taking cigarette breaks at every turn. Thanks to them being tired and lazy I missed the elevator booking for both buildings, they damaged some of my furniture, and the move ended up costing me $1,500. COMPLETLEY UNACCEPTABLE. I called and complained to TSC while they were on the job and then sent them a detailed email with all the shortcomings of the move. Almost one month later and no one has gotten back to me. The lack of response is making me doubt that the movers were instructed to dilly-dally so that they can overcharge. TSC clearly doesn’t care about their clients or keeping them, zero professionalism.