Two Small Men with Big Hearts

Reviews

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1. C

   Carole B.

   Source: MoveAdvisor · Calgary, AB to Sherwood Park, AB

   11 Nov 20232-bedroomPaid C$2,700

   Long distance move

   Kudos to the Calgary and Edmonton crews for getting me moved out on Thursday and in to my new place yesterday. Chris, Hamid and Monty from the Calgary office were efficient and checked in with me throughout the process. My driver Monty arrived as planned the next morning and with Matt’s help, got my goods safely down into my basement apartment. All crew members were helpful and cheerful, making a stressful process so much better! I highly recommend this company. From quote to delivery- 5 Stars?

2. W

   Wendy G.

   Source: MoveAdvisor · Edmonton, AB

   21 Jun 20231-bedroomPaid C$929

   Kevin and Mattie

   Tuesday June 20 2023. It was a torrential rainy day. The weather was gloomy and dark..just like my mood. This move was an emotional train wreck because it was family hurting family. I am a 70 year old being forced out of my home and dreading moving my things out. But here comes 2 men with big hearts and I mean literally. Kevin and Mattie helped and supported me through the worse day of my life. Those boys worked so hard in that pouring rain while same time managed to be full of heart and respect. Everything was handled like they were moving their Gramma. Protective of my belongings from rain and any damage all day. Loading and unloading into my sister's for storage. Her place has several sets of stairs and they just kept their soaked heads down and finished the job brilliantly. Thank you for your care and attention boys. I would not have made it through that day if it wasn't for you two. When I find a home and the time has come to settle in....it's 2 Men with Big Hearts I will call. Thank you so very much.

3. S

   Shelly A.

   Source: MoveAdvisor · Edmonton, AB

   4 Mar 20222-bedroomPaid C$2,100

   Moving

   The three gentlemen that loaded us up were awesome and very diligent on what they were doing. Our move in date was entered incorrectly which caused us a bit of stress but it was corrected. The move into our new residence was ok. One of the movers constantly complained of where we were requesting everything to be put (eg. something we wanted in the basement he kept suggesting that we put it in the garage). He damaged our wall and took about 10 mins before he advised us what happened (even though we saw it happen) along with the floor and scratch to our freezer and also we noticed after the fact that our coffee tables (teak) were damaged with numerous scratches across the top.

4. K

   Kimberley V.

   Source: MoveAdvisor · Edmonton, AB

   11 Sep 20232-bedroomPaid C$4,000

   Know what you're getting into

   We went with Two Small Men because they were recommended on RBC's moving app (MoveSnap - discontinued as of August 2023). We should have done our own homework. Although they were quick to provide a quote and the movers were personable, there were several problems. 1) They charged us for a heavy item(300lbs) even though when we looked up the item's weight on the net it was only 200 pounds. We had not signed off on this charge. They did refund us the $100. 2) They broke a ceiling light in our old place and said that it fell under the "risky tasks/unique items" waiver, so would not replace it. They also broke one of the lamps they moved and scratched several items. Since they are paid by the hour they have no incentive to be efficient (we were quoted 2 movers, 1 truck and 3 hours and it took 4 movers, 2 trucks and 11 hours). Since they shift ALL liability to you for damage to your old place, new place, and the items they move, they have no incentive to be careful.

5. T

   Trudy D.

   Source: MoveAdvisor · Edmonton, AB

   28 May 20262-bedroomPaid C$680

   Minus negative damage new leather sofa did not notify in time of the 1

   Poor result after the movers damaged new leather sofa because they did not tell us of the back of sofa torn in several spots we cannot claim for damage after 14 days it was the noise that the recliners made that made us check behind sofa to discover these tears. Poor public relations no accountability for movers damage and not inform. t Decaluwe Edmonton

6. S

   Steph J.

   Source: MoveAdvisor · Vancouver, BC

   26 Sep 20251-bedroomPaid C$500

   Scammers & Liars. Will screw you over

   absolute scammers. they booked me a month in advance took a $100 deposit. told me it was confirmed on the phone and sent me an email. now try to claim they have NO RECORD of any booking the receptionish Kristen is incredibly rude and unprofessional. she said my being upset was "bitching" and you could tell she did not care and gave the utmost amount of attitude. beyond nasty. she literally multiple times confirmed on the phone and took my money then tried to gaslight me and say she didnt. RUN DONT WALK! they left me high and dry two days before. Now as I try to post reviews I see they had 1.5 starts on yelp and the better business bureau and are LITTERED with terrible reviews about them scamming and lying and being unprofessional. Some goof recommended them on Reddit and not I’m another victim. I assume now it’s probably fake accounts by the company themselves DO NOT USE THEM.

7. S

   Shari P.

   Source: MoveAdvisor · Mississauga, ON

   4 Aug 20253-bedroomPaid C$2,800

   Move from hell

   Do. Not use this company Was quoted 4-6 hours for move $775 and ended up paying 10 hours or $2800. The worst part was mover dispatch Mathew. Firstly as I didn’t get my closing key code to new place until around 5:30 pm. He recommended I get a storage unit overnight for my belongings loaded into a 24 foot truck. Then because I had problems getting my debit card to work for such a large amount he told the movers to leave my stuff on the road. Nazi dispatch. Do not use

8. L

   Lynn S.

   Source: MoveAdvisor · Edmonton, AB

   29 Jul 20241-bedroomPaid C$1,357

   One Bedroom Move

   I will not ever recommend this company for any move. Both men that came were polite, but only one did the majority of work. I was given an estimate of $550-$850. The total cost came in $1352.23. I did get bag for mattress and two TVs. But I had stretch wrap that they used and they still charged me for. I would have done the stretch wrap myself as I had 4 complete rolls of it. This move beginning to end should have been max 5 hours but it took 8. As you are charged by the hour $139.00 they should let you know there is a new person, first day & take that into account. Since this company can easily control the hours I would not recommend them. Waiting for a call to discuss that I know will never come.

9. A

   Anon M.

   Source: MoveAdvisor · Red Deer, AB to Edmonton, AB

   16 Jan 20242-bedroomPaid C$1,600

   Damage Exclusion Policy Literally Excludes Everything

   Despite the driver admitting fault (driving on a terrible road at high speed) I had a stand-up dresser arrive in pieces. Their policy does not cover that. In fact, their policy is so extensive that almost everything is excluded from coverage. This means that they can destroy everything you own and owe you nothing for it, and you'll still have to pay for the move. They claim it is "industry standard" but that's a scam way of saying "absolute bare minimum" and there are companies that go above and beyond to cover damage they actually do; this is not one of them. Using this company means your entire household will be at unrecoverable risk. Consider this before using this company. Also, how hard is it to remove the drawers and pack the dresser on its top to inhibit damage? Absolute carelessness.

10. L

    Leah F.

    Source: MoveAdvisor · Edmonton, AB

    13 Nov 20233-bedroomPaid C$2,234

    Two Small Men with Big Hearts - Terrible, do not recommend

    Terrible experience, I do not recommend Estimate: $1000-$1300 Time Estimate 5-7 hours Final Time recorded 8.75 hours Final Cost: $2234 (Plus $150 Cash) Insulting Compensation offers: $468.06 (For negligence, poor performance, and broken items) Money sent to me: $0 Terrible experience, I do not recommend. I chose Two Small Men with Big Hearts based on reviews and word of mouth. This company was not the cheapest quote, but everything was mostly positive, and I wanted to hire people who cared, worked hard, and were proud of their work. Two Small Men with Big Hearts do not care. They will waste your time, break your things, overcharge you, and then direct you to someone to talk to who ultimately just ignores you. Items Broken: Antique glass table, cabinet, bed frame/missing bed wheel, wardrobe, massage table, 5 moving bags (48 pictures were sent to the company)