United States Moving Services

Reviews

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1. J

   Jake W.

   Source: MoveAdvisor · Elizabeth, MN to Chicago Heights, IL

   1 Nov 20221-bedroomPaid $1,073

   Very reasonable rates

   We were so happy with our team of efficient, pleasant and knowledgeable workers. Everything went smoothly and they were very professional. We will use them again!

2. C

   Craig C.

   Source: MoveAdvisor · Wabaningo, MI to Fontana, CA

   31 Oct 20222-bedroomPaid $4,635

   They handled and organized everything

   Absolutely amazing service! On time, they worked non-stop and were so efficient. I would absolutely recommend them! Fast, reasonably priced, and a great overall experience.

3. A

   Andrew L.

   Source: MoveAdvisor · Waldron, KS to San Francisco, CA

   29 Oct 20223-bedroomPaid $7,738

   I'd recommend them

   They were able to work their magic and stack in way more than I could imagine saving me tons in the process. They had a great attitude. They were professional, extremely efficient and treated my furniture like it was their own.

4. J

   Jerry W.

   Source: MoveAdvisor · Bellevue, NE

   17 May 20232-bedroomPaid $2,900

   renegotiate

   Received a bid to move from Nebraska to Wyoming. Was given a price which was reasonable for a 700 mile move. Change of plan due to health concerns, staying in Nebraska and moving 7 miles, big difference. Still charging the 700 mile move price. Will not reduce price. Will not refund deposit for cancelling. They don't return my phone calls, ever.

5. D

   Danny B.

   Source: MoveAdvisor · Las Vegas, NV to Palm Desert, CA

   28 Feb 20232-bedroomPaid $3,500

   Terrible

   Estimate was far too low. Movers wanted $2200.00 more to move all the goods. Of what they did move every box was damaged, freezer was damaged and washer top was hammered-use this service at your peril

6. J

   Joshua K.

   Source: MoveAdvisor · Prescott, AZ to Mulberry, AR

   31 Jan 20234+ bedroomPaid $13,000

   Horrifying Experience

   I've never had to write a review like this, for any thing or any service. I feel that it is very important for me to take the time to write this one, as anyone even thinking about speaking to the companies involved with this move should run in the opposite direction, and fast. We booked our move originally through United State Moving Services, a veteran owned company (I am a disable veteran myself, so this was definitely a plus for me personally). So, they are the "broker" for the move. The initial pickup of our belongings was serviced through USA Logistics, and the Drop-off company was through Ackermann Express (apparently sub-contracted through USA Logistics). When we booked our move from Arizona to Arkansas, the representatives name that booked our move through United States Moving Services was Sam Gaines. We had to do a VERY detailed call where we listed just about every single item for our move. We were a two-location pickup, with one location being our 10x20 storage unit, and the second our two bedroom apartment. Sam was very adamant that he quoted us "overboard" with an "absolutely full top to bottom" storage unit, and then everything in our apartment as well (down to the laundry basket)... a few days prior to the move, we had a scheduled "quality assurance" call with a Michael Cooper, who then advised that we increase our total qubic feet for the move "just to be extra safe". So, this was an additional $2400.00 on top of what we paid originally. I'll try to make this as summarized as possible, but it's important to make everyone aware of how this scam works, because it absolutely is a scam. Well, when the pickup company arrived, they started at our storage unit. Here's the kicker, when we were done with the storage unit, we were already at the capacity for our move. Here's another kicker, our storage unit wasn't even 60% full. So, the company loaded everything up, the day before my family is supposed to drive across the country, and by the time the apartment was loaded, we were over $6800.00 over according to their equation for cubic feet. They said we either pay them, or they would unload everything in our apartment parking lot. We didn't have a choice. We paid. We ended up having to throw away much of our furniture and other things like chairs and shelving just to be able to afford the move. Finally, the delivery company gets to our home a few days later, and says they can't get their truck to our home, so we have to pay another $1300.00 for a "shuttle service" using a smaller truck. They (without our knowledge) cross-loaded all of our belongings to a HUGE tractor trailer that wouldn't be able to fit into most neighborhoods, when Michael Cooper assured us we were booking a "whole 35ft box truck just for our move"... When the movers unloaded our items, it was horrible. They damaged our brand new home, put our furniture back together incorrectly, and stacked boxes clearly labeled FRAGILE UPSIDE DOWN. We have photos of literally everything. In conclusion, no less than 80% of our furniture and fragile belongings were smashed. We are working on a claim right now, and trying to find an attorney. We paid over 13K for this move, and they have completely taken us to the ringer. Words can't do it justice. These people are the worst kind of people, without shame or morals of any kind as a company. We are praying that we can get some sort of justice... don't risk working with anyone involved. I'm going to be sharing this review everywhere possible, and making a video as well. Thanks for reading. To the companies involved, you should be ashamed of yourselves.

7. S

   Sherry W.

   Source: MoveAdvisor · Rice, WA to Newport, OR

   7 Jan 20231-bedroomPaid $2,400

   Outragious Rude Behavior

   I had talked to someone from this company about a move. We researched several companies and decided to go with someone else. I received a call from United States Moving Service from 866-349-8008. I told them sorry we have decided to go with someone else. The person responded with "You Cunt"! Then hung up. I will NEVER do business with this company and I would highly recommend no one else does either.

8. A

   Ab S.

   Source: MoveAdvisor · Jacksonville, FL to San Antonio, TX

   4 Jan 20233-bedroomPaid $9,400

   United States Moving Services Pre-Moving Charges

   This company charges you money to complete a household list and connect you with an actual moving company. The moving company will charge you the full price for the move; it does not matter how much you paid United States Moving Services before $2,400. So my household goods move cost me a total of $9,400 when I was quoted a cost of around $4,000. This company's practices should be illegal.

9. D

   Darryl G.

   Source: MoveAdvisor · Detroit, MI to New Orleans, LA

   20 Dec 20221-bedroomPaid $3,660

   Terrible Customer Service

   The sales team will sell you a bill of good they cannot deliver on, communication from this company is absolutely terrible and the customer service team will tell you to send emails about about any problems you may have, they will never get replied to and the customer service team will will hang up on you when they can't answer your questions instead of finding a solution. If you can afford to put your life on hold for 2-3 weeks give them a call.

10. D

    Dean W.

    Source: MoveAdvisor · Colorado Springs, CO to Grand Junction, CO

    15 Nov 2022Partial movePaid $6,575

    Beware Beware Beware

    They are not a moving company, business is set up to take your money. They rush you into, put his amount down now and I can lock you into this low rate if you think about it then I can't promise anything.... The money down is there's to keep is does not come off of moving estimate invoice. They give you an estimate without even consulting with actual movers. They set the date and tell movers to show and here is your starting price...The movers come and can price it at what they want and your stuck with that amount.... Please do your due diligence and read all the reviews. Reviews on web site are false, how can they have reviews if there is no place to leave a review on their site...There are even class action lawsuits, please do not even consult with their business it is set up only to take your money.