USA Logistics Moving

Reviews

Dated rows only. Movers cannot pay to add, alter, or remove a review here. Licensed rows carry a small source label. Reader reviews are read by a person before they go live. How we handle reviews.

1. D

   Deborah H.

   Source: MoveAdvisor · Grass Valley, CA to Springfield, MO

   26 Oct 20233-bedroomPaid $23,490

   ZERO RATING

   We got totally scammed and an absolute nightmare. Price of interstate move more than doubled ($11,000 to $23,000) once the truck was loaded. We signed, as our house was sold and we had to be out the next day. Once we finally got our stuff, so much was broken and downright missing. Expensive toolbox full of SnapOn tools gone: magically never was listed on the manifest. Claim process a nightmare, never did get the meager cheque promised. Was told 6 months, now being told the arbitration company has to pay, arbitration company says USA Logistics has to pay. Round and round it goes. CROOKS!

2. K

   Kharyne P.

   Source: MoveAdvisor · San Jose, CA to Atlanta, GA

   28 Jul 20231-bedroomPaid $4,100

   Be aware this is a scam

   I experienced the same problem with other commenters. I was contacted told one quote by a moving coming venture vans in Palm Beach FL. The day of my move USA logistics shows up and tell me by quote went from 2400 to 4100 for a tiny one bedroom mind you had had only a few furniture items and 30 box of most was my six years toys. I had to be out of my apt so I had to give them my cc. However, they only wanted money orders. I explained that I only had the money for the 1900 payment not the new 2400 payment they requested. They took the cc. During this time I attempted to call venture vans but no one answered or returned my call. Let me add 60% of my items were still outside when they came to me with the new cost. I also confirmed with Juan the driver that I was getting my items stored until I got a final address to where my items would be moving. Juan say yes and said the monthly rate is 120 a month. Over the course of a month I was in contact with Katherine and Ashley at venture van lines. Who continued to confined my items were safe In a their storage in LA. On July 24 I received a called from a trucker and callls from Brenda and Caroline from USA logistics. They were nasty and over three day threatening to auction my items. They demanded payment with a money orders however I didn’t have it b/c i wasnt aware they were coming. With my back against the wall in fear and under distress I gave my cc and iD information. I then got call from a supervisor I think LOU. Who threaten to take my items unless I emailed them my CC and ID. They sent an electronic form, but wanted it printed and not submitted. This was a horrible experience like no other. I’m in contact with the police and my CC company. I was told there companies are the cartel and use this as money laundering. I’m fear for my life to be honest. Please do not use these companies.

3. J

   Joshua K.

   Source: MoveAdvisor · Prescott, AZ to Mulberry, AR

   31 Jan 20234+ bedroomPaid $13,000

   Horrifying Experience

   I've never had to write a review like this, for any thing or any service. I feel that it is very important for me to take the time to write this one, as anyone even thinking about speaking to the companies involved with this move should run in the opposite direction, and fast. We booked our move originally through United State Moving Services, a veteran owned company (I am a disable veteran myself, so this was definitely a plus for me personally). So, they are the "broker" for the move. The initial pickup of our belongings was serviced through USA Logistics, and the Drop-off company was through Ackermann Express (apparently sub-contracted through USA Logistics). When we booked our move from Arizona to Arkansas, the representatives name that booked our move through United States Moving Services was Sam Gaines. We had to do a VERY detailed call where we listed just about every single item for our move. We were a two-location pickup, with one location being our 10x20 storage unit, and the second our two bedroom apartment. Sam was very adamant that he quoted us "overboard" with an "absolutely full top to bottom" storage unit, and then everything in our apartment as well (down to the laundry basket)... a few days prior to the move, we had a scheduled "quality assurance" call with a Michael Cooper, who then advised that we increase our total qubic feet for the move "just to be extra safe". So, this was an additional $2400.00 on top of what we paid originally. I'll try to make this as summarized as possible, but it's important to make everyone aware of how this scam works, because it absolutely is a scam. Well, when the pickup company arrived, they started at our storage unit. Here's the kicker, when we were done with the storage unit, we were already at the capacity for our move. Here's another kicker, our storage unit wasn't even 60% full. So, the company loaded everything up, the day before my family is supposed to drive across the country, and by the time the apartment was loaded, we were over $6800.00 over according to their equation for cubic feet. They said we either pay them, or they would unload everything in our apartment parking lot. We didn't have a choice. We paid. We ended up having to throw away much of our furniture and other things like chairs and shelving just to be able to afford the move. Finally, the delivery company gets to our home a few days later, and says they can't get their truck to our home, so we have to pay another $1300.00 for a "shuttle service" using a smaller truck. They (without our knowledge) cross-loaded all of our belongings to a HUGE tractor trailer that wouldn't be able to fit into most neighborhoods, when Michael Cooper assured us we were booking a "whole 35ft box truck just for our move"... When the movers unloaded our items, it was horrible. They damaged our brand new home, put our furniture back together incorrectly, and stacked boxes clearly labeled FRAGILE UPSIDE DOWN. We have photos of literally everything. In conclusion, no less than 80% of our furniture and fragile belongings were smashed. We are working on a claim right now, and trying to find an attorney. We paid over 13K for this move, and they have completely taken us to the ringer. Words can't do it justice. These people are the worst kind of people, without shame or morals of any kind as a company. We are praying that we can get some sort of justice... don't risk working with anyone involved. I'm going to be sharing this review everywhere possible, and making a video as well. Thanks for reading. To the companies involved, you should be ashamed of yourselves.

4. S

   Stephanie S.

   Source: MoveAdvisor · Las Vegas, NV to Vancouver, WA

   3 Dec 20223-bedroomPaid $6,123

   Never again

   We contacted Navistar for a move in November, thinking that they were an actual moving company, and not just brokers. Navistar then quoted us a price of $6,123 based upon the amount of furniture and boxes that we were expected to move. On the day of the move (11/11/2022), the driver asked us when we would like them to deliver our things. We said we wanted them delivered in three days (11/14/2022). We were told that this was doable. They began disassembling our furniture and carrying out moving boxes onto the street in front of our house. When most of our boxes and furniture were on the street, he changed the moving cost from $6,123 to $19,000! He also said that he “wasn’t going to nickel-and-dime” us for extra charges, and that he gave us a discount from what should have been $22,000. We were obviously shocked and at a loss for words. But he said that unless we agreed to the new price of $19,000, that he couldn’t continue and could not load our items onto the truck. He tried is make us feel better by saying that the brokers do this all the time (give a low estimate) to get the business and that he is stuck being the “bad guy” who has to revise the moving cost. He also said that, due to the amount of boxes we had, we were fortunate that he brought a bigger 35 foot truck instead of the normal 26 foot truck. We felt that we did not have a choice and told him to continue. We arrived at our destination location on 11/13/22 and waited for the confirmation call regarding the delivery time. Since we did not hear from them by 2 pm on 11/14/22, we called Navistar. They checked with a “dispatcher” and said that the delivery will not take place on 11/15/22 as promised, but that it could be later on the week, possibly 11/17 or 11/18. So we then called the actual movers, USA Logistics, at 323-244-4399 which was the phone number listed on the revised contract. We found out that the phone was no longer in service. We then called their toll free # 833-252-5903 which was answered by someone who said to call back on 11/18, and that by law, they had up to 21 business days to make the delivery. Finally, we also called the driver who actually drove and supervised the loading of the truck. He did not pick up and so we left him a message to ask about the delivery date that was promised. At this point, we got deeply concerned and suspicious about all the events that had happened. We then started looking at reviews of USA Logistics on the internet and discovered that they had very, very bad reviews. Thankfully, one of the reviewers (a previous customer/victim of USA Logistics) had a very detailed plan as to what action steps we could take. Based upon the recommendation of that reviewer, we contacted Michael Garcia, an attorney who specializes in interstate moving company cases. His number is 877-299-0550 and he is based out of San Diego, California. He was incredibly helpful, and with his assistance, we filed a complaint against USA Logistics with the Department of Transportation (DOT). From this point forward, with an attorney and the federal investigator looking into our situation, things moved very quickly. Within one day, the movers agreed to honor the initial estimate of $6,123 and completed the move on 11/18/22. Our situation would not have resolved so quickly without the help from the previous reviewer, Michael Garcia, J.D., and the DOT federal investigator. The aftermath: It turns out that the “35 foot truck” was a lie to convince us that the three-fold increase in moving cost was justified. When the items finally arrived at our destination location, they were in a 26 foot truck with room to spare (the truck also had another shipment as well!) We are grateful to the reviewer whose detailed review and suggestions helped us. We are also grateful to Michael Garcia who made it possible to end this nightmare scenario. However, upon unpacking and unloading our items, we found that most of furniture was damaged to some extent, that some were in such bad shape that they were unusable. Many of our tables and chairs had broken legs, and bookcases had cracks. Many of our boxes labeled “FRAGILE” were not handled with care, and many of our cutlery and china items were broken. We also discovered that our nearly new refrigerator was broken and that we need to have that replaced. We have moved many times in the past 30 years, but this was the worst experience that we have encountered. Our suggestion to others considering an interstate move is to, instead of using an interstate moving company, consider U-pack or PODS. This way you are in charge of packing and moving, and not at the mercy of a moving company who could take advantage of trusting customers.

5. P

   Patti F.

   Source: MoveAdvisor · Surprise, AZ to Ennis, TX

   4 Nov 20223-bedroomPaid $10,000

   Rapists

   They ended up purchasing my contract from Navistar. In that contract, my motorcycles were to be crated. Not done. My move originally quoted at 6900+ ended up being almost 10K and they did not crate my motorcycles as I was charged, they broke my washer and I can't get a hold of anyone. ABSOLUTE WORST!

6. W

   Wini J.

   Source: MoveAdvisor · Fairfield, CA to Detroit, MI

   6 Oct 20222-bedroomPaid $7,500

   CROOKS!!!!!

   Stay away from these people!!!!! Don't pay them to rob you. That is exactly what they will do. It's sad that there's people like this in the world. But I believe you're going to get what's coming to you, your family, and your loved ones. You will reap what you sow!!!!! CROOKS!!!!!

7. J

   Jerry P.

   Source: MoveAdvisor · Tucson, AZ

   15 Sep 20222-bedroomPaid $8,600

   The worst of the worst.

   My experience was just like those of all the other reviews on this site . Was quoted $4500 for the move. Ended being $8600. Over $1000 in lost and damaged items . Am being offered $48.00 settlement. They need to be shut down.

8. A

   Alyssa R.

   Source: MoveAdvisor · Los Angeles, CA to Washington, DC

   20 Jul 20222-bedroomPaid $6,000

   Master Movers: New Company Name

   This company is also operating under the name 'Master Movers Inc.' in CA with USA DOT: 3674099. Same company, same dispatch phone number and payments will be addressed to USA Logistics. I would recommend reading reviews for the other business names including USA Logistics before booking as a cautionary tale. Same issues as in the 100+ reviews below.

9. L

   Lynette M.

   Source: MoveAdvisor · Las Vegas, NV to Eagle, ID

   23 May 20224+ bedroomPaid $17,200

   Worst move ever

   I called these guys to get an estimate. First mistake. Always have them come out to see what you have. This is their scam. They give you a low bid based on the # of rooms you have. Then when they come out they will always have an excuse. Whether it is your furniture is heavier than expected or bigger than expected, you underestimated your squat footage (whether you did or not) or too many boxes, even if you have the correct count. My move was estimated at around $6000. Even though the contract said “ final” estimate, they claimed it was just an estimate. The move ended up costing me $17,000. They have you in a bind because they start moving your furniture to the outside. By the time you know what they are going to charge, your furniture is outside, you are frazzled about the scam and they will leave with your deposit and leave your furniture outside if you won’t agree to their “new” price. In the end, every piece of my furniture was either scratched or broken, except one. Don’t let the name “USA Logistics” fool you. According to their accents, the owners appear to be Russian. THESE GUYS ARE SCAMMERS!

10. K

    Kc J.

    Source: MoveAdvisor · Lake Havasu City, AZ to Black Hawk, CO

    20 Feb 2022StudioPaid $3,204

    Scam Artists and they should be brought down!

    This is going to be a long one. Have a seat and relax. The truth will be known! haha As you have probably guessed after reading other reviews, these guys are scam artists, thieves, careless, rude, you name it! Anything but professional and safe. I was trying to get my storage in AZ back home to me in CO. All I had was enough to fit in one bedroom. Not a one bedroom apartment. I am a disabled veteran and there’s really no way I could do the move on my own. So I began looking for movers to do it for me. Too expensive. So, I reserved a 10’ U-Haul. I gave my info already when looking for a moving company, and got a call from Complete Van Lines out of Pompano, FL. The guy was very polite, professional and very friendly. We went over all the stuff I had. I gave him the square footage since that’s what he asked for. And it was well under the 300²ft that I was allowed for my tier. He also gave me a couple of huge discounts! One was a Veteran’s Discount taking $215 off the price, and the other was a Tariff Discount of 56.79%. All the discounts brought the price to roughly $1k less than what the U-Haul was going to cost me. So we made up a “Binding Moving Estimate,” which when I looked up the legal mumbo jumbo, states that the price can not change, unless the actual amount of stuff is more than what I had stated. So we set a date for them to pick up, I paid a hefty deposit, and we were on our way. When we got to the storage, I had some stuff in there that I had forgotten about, so I got rid of it taking it to the big dumpster. Now it should be well under the square footage agreed upon on the Binding Contract. The movers arrive a day late. Two men began to pack my things while I spoke with the head guy. And he tells me that there is WAY more stuff than what I had in the contract and that it was going to cost me at least double, if not triple the price on the Binding Contract. We argued about it for a bit, and I finally caved and wound up getting rid of my ENTIRE bedroom set! I was NOT happy about that since it did have sentimental value to me. But I just did it. And the guy tells me it will still be double! He then tells me it’s cubic feet! Not square feet! That brought the argument back and I asked to speak with his boss. He put me in the phone with his boss and this guy was completely rude! He said the price is what it is and kept asking me what I wanted to do. I asked what he meant and he asked if I wanted them to take it off the truck. I was in too much of a bind on this and just let them take it, figuring I could get this worked out with the company that set this up. Anyway, I’ll try and wrap this up… Phone calls and emails go out, but never get returned. They just ignore me now. Another week later, I finally get a call from the moving company telling me the driver is on his way to Colorado and should be calling me shortly. They call, said they’ll be here tomorrow and that I need to pay the driver by cash, check or money order and they do not take cards of any type, which is what I have used to pay until now. The driver calls me next. I tell him about the money situation and I wouldn’t have it until Wednesday, and he was very cool about it. Tells me he has another drop off in SD and he could do that first and drop my stuff off on Wednesday. Cool! Sounding better. Next morning, I wake up my normal 4:00am. I get ready so I could run to the bank as soon as they open. The driver calls me at 6:00am and tells me they’ll be there in an hour. I tell him the bank doesn’t open until 9:00am and I wouldn’t have the money till then. Now he barks back saying he’ll be here in an hour and if I don’t have the money, they take it for good. Wow! He shows up, I show them where they can unload it, I say I still have to go get the money and he tells me HIS price now which was way higher again. He shows me a paper with the price on that I supposedly signed, and it has my signature on it! I had never seen this form before and you could tell it was lasted there. Anyway, I go to leave and tells me to be sure to add another $75.00 because they have to wait. I tell him not to wait and to unload it. By the time you’re done, I’ll be back with the money! No bueno! They will not take anything off the truck until they have been paid! I go get the cash, give it to him, they unload the truck and go away…finally…thank God! Sorry for the novel. Just wanted to explain what you’ll be going through as according to all the reviews, it’s the same procedure and they WILL rip you off! If they worked out of Colorado, I would go to my congressman or something to have them put out of business! Cause they need to stop doing this to people! *I had to cut a bunch. It says the more the better. I wrote almost 6000 characters and it now says it can’t be more that 5000. lol But that’s the gist of it.