USA Moving Group

Reviews

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1. K

   Kirill A.

   Source: MoveAdvisor

   1 Apr 2015Paid $1,650

   Good service.

   Moved 1 bdr apartment from Ohio to AZ. Estimate was around 50% of other moving companies. Scheduled 2 days window for pick up. Coordinator contacted me 48 hours prior and provided me with driver phone #.  driver also contacted me on the day of pick up. Crew was on time and professional. During the walk through they determined that price would be bit higher than estimate (150$), which was fine with me since I did not list some items. Delivery was within agreed dates and without any problems.

2. H

   Harper J.

   Source: MoveAdvisor

   9 Mar 2015Paid $1,500

   Great for my move from Georgia!!

   I moved down to Florida from Georgia, and used these guys for the move. The salesman and moving team were all very professional and and that really took a lot of stress away from my move, and I'm very thankful for that! Their prices are reasonable as well. When my items arrived (the next day), I found everything to be in perfect condition, no scratches, dents, or tears. Thanks guys for being a decent and trustworthy team and company! You will come highly recommended from me, and if I need a mover in the future, I will definitely be a repeat customer for you!

3. M

   Minaxi V.

   Source: MoveAdvisor · Tampa, FL

   1 Aug 20172-bedroomPaid $2,700

   Nightmare..worst ever.

   Would not even give one star..they are worst nightmare you can think of you rather move by higher a good person with good driving records..rent truck..pay him to drive for you from place a to b..pay him return fair and do all but not this usa moving group..they ..ruined and damaged and lost most of my belongings and 3 weeks late..and still paid higher then I paid for private move..so I am coping from others review below because that is exactly true and nothing but true..read it..I just could not write batter..I agree 200% Based on my experience with this company, I have created the following ad that fully describes what they do: Hey there, looking to move cross-country? Well then here is what we can do for you. First we will have a nice person call you and be very knowledgeable, and seem very forthcoming about the process. He will tell you about the move and how smooth it will be. Also, he will not pressure you and even accommodate you by giving his direct number. After you call back to book, he will tell you that the price of the move is by weight, and that you will have your property within 5-10 days, and that this company has experience with moves such as yours. You will be told that 1-2 weeks before the move, you will receive a call to add or delete any inventory. He will tell you that the truck driver, in a semi truck will give you the weight of the truck before pick up, and once they weight the truck with your items, you will be given the weigh bill and the updated estimate of the move. The move will be reasonable and no fuss to you at all. Just pay the deposit, which is 1/3 of the total cost. Then, once we have the deposit, we will ignore you and hand you over to a budget mover called Low Price Movers (cute, right?). ** Review separate of this place. Then your stuff will be hauled away and you will not hear anything from us. You will be confused, and feeling a bit ripped off. You will call us and we will not answer. You will email and call the original sales person that you set up the appointment with, and you will be ignored. Someone will call you and promise that everything will take care of, and that this should not have happened. This person will promise to call you back. This will be a lie, but we have your stuff, so shut up and take it. You will eventually get frustrated. You will eventually file a BBB complaint. This will pis* us off. You will try calling USA Moving again, and get the same person, on the phone. She seems like she wants to help and says that she will get you're the weigh bill and that she is trying to help you, but she is either too busy or incompetent to really do anything. Finally two weeks after your belongings were tossed into a truck, a truck driver will call you. He will let you know that your belongings are on a truck in Chicago (no where in between your Los Angeles to Oklahoma City move) and that he should be able to get them to you the following Saturday or Sunday. You will receive a BBB response that in so many words says "You signed up with us, deal with it and you will get your whenever we feel like it. Shut up and go away." You will try again to talk to someone, and she will feed you more about how she is working on it. It's Friday, and you still will not have your stuff. Finally on Saturday, 17 days later, your truck of stuff shows up. A representative of USA Moving will act like he is trying to help you, and offer you compensation of less than 1% of your move. He also will promise to provide you with the weigh bill, so you can find out what your move really cost. He says that he will send it to you on Monday. He won't. Also, we at USA Moving can guarantee that your items will be thrown onto at least 5 different trucks, with no mind to the fragile contents.. which if labeled so, we will kick down a flight of stairs and have an elephant waiting to do burpees on the remains of the boxes. We also promise that at least 2/3 of your items will be marred, disfigured, broken, destroyed, mangled and pulverized. We don't event know what customer service means, we grantee this at USA Moving and our affiliate Low Price Movers. And for OUR convenience, we will send you to a website to handle the "refund" (hahaha) for the broken items. So, sign up today for a moving experience that you will NEVER FORGET!! Our operators are standing by..

4. Q

   Quay

   Source: MoveAdvisor

   11 Nov 2015Paid $2,200

   Please go Out of Business.

   This company has to be the WORST in the business. My items were picked up by some random company on 9/12, delivered on 10/10 with several MISSING items (my mattress, desk, and several boxes). No one will answer my calls, emails, or voicemails. The random movers doubled my quote and I had to pay an extra 900 to receive majority of my things. If you want your things shipped across the country.. DO NOT USE USA MOVING GROUP! Walk them yourself before paying USA Moving Group.

5. K

   Kenneth Y.

   Source: MoveAdvisor

   23 Oct 2015Paid $2,400

   Move from Ruskin Florida to Ashley Pa.

   Used this company to move from Ruskin Florida to Ashley Pa had to pay extra 1200 dollars , they were to disamble and reassemble at destanstion , they hired a fly by night company out of Ft Lauderdale Florida, the driver is also the dispatcher.. They broke glass top from kitchen table, should of got rid of them at that point.. When they finally got close to our house.. The driver hit a power pole.. Cops. Fire department..dot .. Well they impounded the semi holding my belongings..I had to rent a uhaul and get the wilks berri police to get my belongings,, They where paid to deliver and set up I n new house , they fid not deliver my furniture and boxes,,they still have over 65 tags boxes and furniture mother in laws sowing machine..and 2 laptop computers, They refuse to call back Iam going to get attorney to get belongings back and refund setup and delivery fee DO NOT USE THIS COMPANY THEY WILL BRAKE SCRATCH AND KEEP YOUR BELONGINGS.

6. C

   Cathy

   Source: MoveAdvisor

   5 Oct 2015Paid $700

   Refund Deposit.

   Please do not use this company. I booked my reservation on August 1st and cancelled on August 3rd, after I had read all the awful reviews. Their refund policy says it takes 28 business days for your refund. It is now October 5th and I still have not received my $700 deposit. I am so glad I did not actually use them for my move, but wish I would have not even given them my deposit.

7. C

   Carla

   Source: MoveAdvisor

   8 Sep 2015Paid $5,000

   Poor customer service.

   Cancelled my agreement within 5 MINUTES after providing USA Movers with my credit card.  It's been 2 weeks and they still call acting like they're still going to be our movers !  Had to file a complaint with my bank to recover the deposit of over $900.  Went through man named Alan LeBelle and was promised multiple times that this was taken care of - so why do you keep calling ??

8. E

   Evan H.

   Source: MoveAdvisor

   26 Aug 2015Paid $1,600

   Worst experience ever.

   NEVER use this company. My Mother in law is in AZ and was packed up today for a quote of 1600 dollars. 600 dollars has already been paid as a deposit. The movers headed by a man named Jonathan loaded up the stuff and then told my mother that it was an extra 1100 dollars. She did not agree and called me in Houston because the man Jonathan was intimidating her. I tried to speak to Jonathan and he told me that he was adding the 1100 due to volume. The agreed price was by weight not volume. I have the paperwork. When he refused to move the items I called USA movers office and spoke to a manager named Ben He informed me that he would call me back after he spoke to their dispatch. This was 2.5 hours ago. So some time passes and my mother calls me scared and crying because the movers were trying to force her to pay the money. I called Scottsdale PD and they responded. When the officers arrived and were going to run the credentials of the movers he unloaded the stuff and left it in the parking lot of my mothers apartment complex. The police were unable to do anything due to it being a civil matter. I tried contacting the parent company of the movers called A to B Trans Inc. I received no answer. And to top it off my last call to the movers the secretary told me that she just transferred my mothers call to the manager and that is why I can't speak to him. I just called my mother and she has not spoken to the manager Ben at all. Now My mother has all her stuff not moved and is out 600 dollars for the time being. I am contacting BBB and possibly an attorney for a resolution. Please steer clear of these guys.

9. N

   Nick D.

   Source: MoveAdvisor

   14 Aug 2015Paid $2,600

   Do Not Use!!

   I would give USA Moving Group a lower score if it were possible. Like most of the other reviews the service was good until I gave them my deposit. They quoted the lowest price, sounded professional, and were easy to contact. The movers were nice, but did a terrible job with the move. They damaged almost every piece of furniture I had and left scratches and holes on the walls in my house. When my things finally arrived they told be charge and it was over double what I was quoted. I filed a claim for my damaged goods a year ago and am still waiting. I have to send several emails before getting any response and the responses are very unprofessional. They damaged thousands of dollars worth of my things, but agreed to only reimburse me $100 for the damages. They accidentally left me a box of items of someone elses property. I called immediately to let them know. They told me to just keep it or throw it away and that they were not worried about it. This is the first review I have written for any company as I am normally not the type to complain, but this company was so bad I do not want anyone else to have the same experience. Do not use this company.

10. H

    Hank R.

    Source: MoveAdvisor

    6 Aug 2015Paid $1,000

    Poor.

    My son recently passed away suddenly.  He lived in Queens, NY.  We called and spoke to Tom Kiernan, Sales and he assured us that the move would take place on the day we requested.  No problem.  My family and I had to travel from out of state to pack and get things ready.  We were called the day before and they wanted to move that day..We told them we were not ready.  Again, confirmed for the next day.  We confirmed the day and time later in the day.  The day of the move, serveral hours before they were to arrive, they cancelled and wanted to do it the next day.  We could not do it ..At that point we called USA Movers and cancelled the entire move.  Scheduled another mover.    I would not recommend these movers to anyone.  They are undependable and do not understand Customer Service.  Once sales gets your deposit and makes promises, you are at their mercy..I understand why the Better Business Bureau has received many complaints.  DO NOT USE USA MOVING FOR ANY MOVE REGARDLESS OF THE SIZE.  USA Movers refused to return our deposit.