Van Lines USA

Reviews

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1. M

   Michael R.

   Source: MoveAdvisor · Naples, FL to Curtice, OH

   21 Oct 20182-bedroomPaid $7,500

   Out of state move.

   Horrible. Broken antiques. Was told insurance covers 50 cents per pound. Terrible terrible company. STAY AWAY.

2. A

   Alissa

   Source: MoveAdvisor · Philadelphia, PA to Waltham, MA

   19 Aug 20181-bedroomPaid C$2,000

   Major price increase.

   I would never use this moving company again. I was originally quoted a price just under $1000 to move furniture for a 1-bedroom home. I specif Calmly asked if there were any possible additional fees and wa still there wouldn’t be any as long as there was no additional furniture. Well moving day came and after they packed up the van they informed us that it would cost $2500. I tried calling the company to speak to someone about this huge price increase and was told I would be called back but never was. Absolutely horrible company with no form of customer service.

3. I

   Isra

   Source: MoveAdvisor · Alexandria, VA to Austin, TX

   6 Jun 20181-bedroomPaid $1,444

   Horrible.

   Horrible company. If they were the only company in the world, and your life depends on it, DO NOT USE THEM. First, they give you a low estimate to ship your stuff to real you in, and then on pick up day they charge you an extra $400 to $500 more because your stuff will require more space. Next they can't tell you when your shipment will arrive, yet they asked me when would you like it to arrive and I specified a date, and that date has come and gone and my furniture is somewhere out there. I called last week and they said 5 to 7 days, and when I called today since its been 7 days, they said "oh minimum of another 7 days." You ask to speak to dispatch, and they are never there, and they never return your call. You ask for a manager or supervisor and there is no one there. After reading the other reviews now, I am waiting to see how many items they have destroyed during this move. The staff is rude and incompetent, and the company needs to be shut down for being a scam company. Again .. DO NOT USE THEM EVER!! Update: I just called to find out where my stuff is at exactly, and they hung up on me multiple of times, and then transferred me to a very rude person who asked me to be nice to him, when they are the ones who are not giving me information, he wouldn't give me his name, and then threatened me to either change my attitude or I will never see my furniture again and hung up on me. I kept calling and they wouldn't answer my calls, or pick up and hung up. I am planning to file an official complaint about them and sue them for threatening me.

4. C

   Carlos

   Source: MoveAdvisor · Cape Coral, FL to Mooresville, NC

   4 Dec 20172-bedroomPaid $2,988

   Stay Away.

   Terrible company stay away, started at one price, ended at another and them delivered $4000 worth of furniture damage and then the claims dept offers me $168.90 to settle for the damages.

5. B

   Brenda

   Source: MoveAdvisor · Pensacola, FL to Grand Rapids, MI

   24 Apr 20172-bedroomPaid $4,000

   Bait and Switch and Totally Dishonet.

   First beware that moving companies play on the name of the company itself and use names very similar to other companies names. VanLines Usa Inc. is a very disturbing company. DO NOT FALL FOR THEIR AT FIRST NICE AND ACCOMODATING pretense. They come across as caring, concerned and throw in this and that. If they find out you are a religious person they will be a religious person. If they find out you give to a charity they have also given to that charity. PLEASE READ THE FINE PRINT. They do not guarantee a delivery date of your moved items and it is possible that you could wait months to get your household items at your new location. Here is a quote from when of their emails "All of your valuable possessions will be carefully packed and crated, stored in their modern warehouse and delivered to your destination safe and sound." They only move items when they have enough business to include yours so your items could sit in a storage facility for months. They also use the time frame of your initial move out date to trick you into moving a day early. Once you find out what is really going on, they want thousands of dollars to actually deliver your items on time. All this bait and switch happens days before your move and you feel helpless and stuck. DO NOT LET THEM TRICK YOU! Anthony is the name of the representative I talked to. Here is the contact information: Anthony Cotilus Moving Consultant VanLines Usa Inc. 800-517-7789 info@vanlinesusa.com www.vanlinesusa.com I was left in tears and they just did not care at all and just refunded met my deposit and moved on to the next target which left we high and dry. Luckily I contacted PODS who was able to service me but because of VanLines Usa Inc. I still had to stay in a hotel for 5 nights. If I can save one family from being misled by this company I will be grateful.